I have also had many problems with my 2003 Vibe 5spd manual transmission. At about 80,000 miles the transmission seized in the middle of the road. It could not be moved, even in neutral, even when pulled by a full sized truck. I contacted GM about this and they insisted that their "certified" mechanics where the only ones that they would allow to diagnose the problem. After having it towed to the local dealer on my dime, they told me that the transmission had no fluid left in it. I had just had the oil changed a short time before by a national chain that checks all fluids and they stated that the fluid was at normal levels. GM would do nothing for me except tell me that I better sit down when I heard the quote for repairs, $3500. I told them that neither I, or anyone else in my family would ever by their products again, and if they would have told me that this transmission was going to last 80000 miles, I never would have driven it off the lot. They seemed happy and satisfied to send me away with absolutely no concern for the fact that I still owed more for the car than it was ever worth. So, I bought a use transmission with 20,000 miles on it and had it installed for a total of $1200. I just turned 140,000 on the car and guess what! Another seized transmission! In the end, the only way that anything will be admitted by GM or Toyota is if there is a death as a result of this problem (if there hasn't been already) and they loose a major law suite as a result. Even then, I doubt that most of us will receive any money out of it, because most of the people who have this problem don't pay the same thieves that sold them this faulty product in the first place, to repair the problem. Just venting I guess. Best wishes go out to all of you that are still fighting, but I am done.
Yep, GM tried to take my life (botched axle seal "repair" which resulted in my axle snapping off). I so wish GM would go away. They epitomize everything that is wrong with this country and deserve no one's business. Sorry for your troubles kidmoe. In time, we'll put this pathetic company out of business. Thanks to the government, it will simply take a bit more time.
Just do a search on Powertrain Control Module on the internet and read to your heart's content: A Powertrain Control Module, abbreviated PCM, is an automotive component, an electronic control unit (ECU), used on motor vehicles. It is generally a combined control unit, consisting of the engine control unit (also known as an ECU) and the transmission control unit. It commonly controls more than 5 factors in the car or truck.
Same problem (P2716) and I couldn't convince a service mgr that the "universal" fluid they put in helped create the problem. $1,153 later I had to have PCN replaced, filter kit, AC actuator blew so it was causing clicking sounds - all after I paid for car. Bottom line- svs mgr said this is a known problem in the Vibes 2716 and the fix is to replace PCN. Bottom line it seems GMC should have recalled these vehicles because not only did engine light just go on, but the car was jerking so bad I almost got into a serious accident just trying to get to the garage.
I own a 2005 Vibe, automatic transmission, base model, purchased new. At 33,000 miles and just over the 36 month warranty, it began to shift roughly from 1st to 2nd gear, and the check engine light came on. This happened intermittently for not quite 2 weeks, so I took it to a nearby Firestone. They found the code P2716 and black transmission fluid, so told me to take it to a nearby transmission specialist. I drove it, jerking and hard-shifting, to the tranny place, where I was told that they needed to dismantle the transmission to diagnose the problem, as nothing else seemed to be wrong. Upon taking the tranny apart, he told me there were pieces of metal/grit inside, with black/burned fluid, and I needed a new or rebuilt transmission.
At this point, I had it towed--in pieces--to the dealership and requested assistance from GM. Dealership told me there was nothing they could do to help with the $$, as the tranny was in pieces and they couldn't tell what was wrong with it. They charged me $4500 for a new transmission. After putting it in, they told me the P2716 code was still on, but wanted me to take it home anyway--I refused. Finally, their computer expert showed up 3 days later and said the PCM was faulty; they replaced this part for free. I had to rent cars for 2 weeks to get to work, as the dealership refused to help with a loaner or renal reimbursement.
Was there ever anything wrong with the transmission? As in, if the PCM has failed, does that irreversibly damage the transmission? Now that there is a recall on the PCM, do I have any grounds to demand a refund? If you look at this forum, a service bulletin existed prior to my arrival at the dealership, but they did not mention this problem when I arrived, even though I showed them the papers with the P2716 code from Firestone. I called Pontiac today, and the rep I spoke to said "they haven't really told us anything about the Vibe recall". :mad:
RECALL NOTICE: After spending over $1k early Sept 2010 and hearing from Pontiac and 2 other mechanic offices that there is NO RECALL NOTICE prior to my repairs :mad: I received a RECALL NOTICE on 9/29/2010 FROM PONTIAC ON 2005 - the PCM has been improperly manufactured. : :sick: I am going to try and get some money back. For all who have not registered their car (I bought used but registered car onsite) contact Pontiac Customer Assistance at 1800 620 7668 . The address on their letter head is PO Box 909989 Milwaukee, WI 5320-9989
I hope they honor this and pay me back for labor and parts of the PCM. Pretty sad that the main pontiac dealer in Austin stated there was no recall unless it truely was coincidental.
I live in Austin too and just bought a used 2005 Vibe. I had it 2 weeks and the check engine light comes on. I get two codes: P0455 and P0441. I've been doing some online research and found a bulletin item for these codes that says:
A check engine light may be experienced with dtcs p0171, p0441, p0455 and/or p2420 - inspect production part number on pcm.
I'm just wondering if you got the same codes and what you had to do to get it fixed. I'm going to try to call the number you listed, but since I bought used from a private dealership, I don't think I'll have any luck registering the car.
Hey - I thought I'd get an email message if someone replied. I just got off the phone with Pontiac. Here is the BAD NEWS FOR ME. Even though I did get a recall notice they are now telling me it was only a prelim announcement and that they have NOT OFFICIALLY RELEASED A true recall. Which is probably why the local Pontiac Dealership told me there was NO recall notice when it broke down. So the short of the long explanation the guy explained to me is that it could be Nov or Dec before they actually announce a recall (probably due to profits and economics and such) - so I can't do anything but to suck up the over $1k it cost to get the darn thing fixed.
I didn't have your same codes but once the PCM was replaced the car seemed better than when it was actually working. I must caution though for my experience the car started stuttering and shifting was a stop and go to the point that on a drive you are at risk. I got alot of angry honks from people who must have thought me a a new driver or worse so if you experience this try to get to a dealership or authorized repair place since it could stall out completely. For me, my car died and for some reason sucked out my battery life so that had to be replaced too. So combine a tow, battery and new PCM with labor and it's expensive. Good luck
I can't believe Pontiac way of handling this instead of head on is to postpone this and say "this is just a pretend notice" even though the letter even uses the phrase "risk of crash" - it's all just a drill..... we won't help you ....yet ...or maybe at some point in the future...this is bad leadership on the company's part to allow this to happen. :mad:
Revrblue: Not sure you are still following up on this but I just read your message. I had the same thing - P2716 code, and my actuator blew as well which was another $95 for part plus labor. See my other message I just posted on here - I called Pontiac about the recall notice they sent me. Basically they said it's a preliminary notice and not an actual full blown recall - hence no luck in getting a reimbursement - at least not now - and from the sounds and dates of some of these issues some of these people experienced issues over a year ago and Pontiac is no closer to helping their consumers get this resolved. Not good.
Scrappyd, I would like to look into your situation further. Please e-mail me with your contact information, VIN, as well as involved dealer by clicking on “gmcustsvc” for the e-mail address. Please address it attention Christina. I look forward to hearing from you. Christina GM Customer Service
This is the exact thing that happened to us! Two years ago! The first thing I did was call Pontiac and they said they had never heard of anything like this and that "No" there was no recall. With the check engine light on and the car bucking like a bronco we limped to the repair shop. Transmission specialist found metal filings in the transmission and replace the whole thing for $3000! After the repair it did the same thing until the PCM was replaced. We also got the recall letter and now need to wait for the second letter. Unbelievable.
lalswift, I understand your situation. We have a 2006 Vibe. In August, it stalled at 70 mph (Speed limit) in the left lane on an interstate in Kentucky. Drove OK afterward, except for some odd shifting. Check engine light came on Oct 23. Mechanic found PCM was faulty and was sending odd signals to the transmission solenoid. Dealer confirmed. GM cust service can't do anything because, according to customer assistance, the dealer told them that "it is not an immediate problem." We need a car to drive, but they have no idea when they can replace the module. I hope that the transmission doesn't fail by then. Customer assistance? Give me a break!
If I may, your best "like model" replacement is the Hyundai Elantra Touring. I have a 2009 Vibe and 2010 ET. The ET is a far superior car and with the Preferred Package #2, comes well appointed for the money. I'll be trading in my Vibe (the second I have owned) for a 2012 ET when they send the newest one to our shores. I have had my Vibe in twice for "transmission" issues that the dealer says are "normal." I don't have a lot of trust in what Toyota put into the latest Vibe either.
I received a preliminary notice of a recall from Pontiac in September of 2010. I call their headquarters, got a service number and was told that final recall notices would be out in mid February. I have used my Vibe very little to prevent further damage. I received a recall notice today informing me that the parts are now available and I have made an appointment on Friday to get the PCM ordered for repairs. There was never any misquotes or misinformation on Pontiac's part. In fact the representative I spoke to has called me to find out if the car is still functioning and if there was anything they could do to help during the period before the recall letters came out. I have no complaints about how GMC handled this situation.
I am still waiting for GMC to send me the paperwork for a refund which they said they would in Nov or Dec. I've given them all my data and 3x they said they would be in touch.
They had parts when I had to get mine fixed - my car was totally inoperable - had to have it towed. Be very careful if you are driving at all - this happened so fast it was freaky - and I was on a highway -
I received the preliminary recall in Sept. about the faulty PCM. I have been in touch with GM many times over this issue. At first they stated they had no idea what I was talking about. My car has driven bad since I bought it but at the end of January the transmission went completely out. My vibe would stall and make a jerking motion when going from a stopped position to moving forward. Car would roll backwards when in park. The mechanic stated my transmission was fried and there were metal shaving all over inside. Had to shell out $1530.00 for a new transmission. Got my official recall Monday 2/14/11 and took it to the GM dealer and they replaced the PCM for free. GM mechanic stated that the faulty PCM caused the transmission to go bad. Now I am waiting for GM to reimburse me for the $1530 I spent due to the bad PCM. This is going to be interesting and I am expecting them to fight me on it! It is a cut and dry case....bad PCM=bad transmission = GM's expense!!!! :mad:
My daughter's boyfriend is having the same issue with his transmission. His 2005 Vibe has been at the repair shop for two weeks and they have quoted $3000 to replace the transmission. If his transmission went bad due to a faulty PCM then shouldn't they cover the cost to replace the transmission? He's a 24 yr old kid who doesn't have that kind of cash lying around. Should we contact the GM dealership to have them repair the transmission due to the faulty PCM?
I would love to tell you yes but I was recently told that they will not cover my transmission. I talked to Nikki at Pontiac/GM, I told her my transmission failure was due to the faulty PCM and she pretty much told me too bad. She informed me that the recall only covers the PCM and nothing else. My speed sensor needed replaced as well. If your daughter's boyfriend gets his transmission fixed at GM and they say that the PCM caused the transmission failure, then they might fix it. GET IT IN WRITTING!!! Have the mechanic write that the PCM caused the transmission to go bad otherwise they won't do anything. I told Nikki I was going to write a letter every week and mail it to the CEO of GM until they did something about this issue that we are all having. I think everyone who is having an issue with their transmission should write a letter and keep sending them. This is their problem and we are paying for it!! Good luck!
Hello, I have been fighting with GM on this PCM and a destroyed Transmission for over 2 years. I first called them in Nov of 2008 and asked if there was a known problem or recall...they said no. They refuse to admit their mistake, they have no integrity, and they refuse to do the right thing. I was stuck with a $3200 transmission repair.
Vibe5: You can contact GM dealership but honestly this entire process and all these posting are just us venting HOWEVER try to call Pontiac Customer Service at 1-800-620-7668. Have your make model VIN # ready. Ask for a claim form if you have already paid for the repair like I did last year. Unless the certified GMC Pontiac dealership has an actual letter from GMC stating it's under the recall you won't get anywhere from my understanding. I'm waiting on getting remibursed since last year. I was told I'd get something in November. I've filed again to GMC Pontiac Recall Reimbursement Department PO Box 33170 Detroit, MI 48232-5170. I hope the company does the right thing this has been very frustrating and when I listen to national news about Toyota but here nothing about the Pontiac on the mainstream I wonder why. These home companies need to do the right thing too.
Oh, they won't do the right thing. How many stories need to be posted to convince you. GM dragged my negligence case until they wore me down; just like they do to everyone else. My case went all the way to the top, and a letter was also written by a helpful dealership to the CEO at that time. It is sad GM still exists. They certainly were not deserving of our money. Sorry for all your troubles.
kdwynne, I'm sorry to hear about the issues with the Vibe. Have you had the vehicle diagnosed by an authorized GM dealer? Will you please email me the VIN and current mileage? I look forward to your response. Christina GM Customer Service
vibe5, I apologize for your frustration and inconvenience. Will you please email me your VIN, current mileage, involved dealer and case number with GM Customer Assistance. I would like to look into this further. Christina GM Customer Service
I started this whole ordeal in Nov of 2008. My case number is 71-875610168. I was recently sent a claim form to fill out but I have not heard back yet from the Pontiac place (Otto in Albany NY - talked with Todd) if they installed the correct PCM way back then after a complete transmission repair ($3200) or if I still need a new one. Laurie
I lent my 05 Vibe to my daughter to take to Fl. last week. Right before I took it to the dealer to see about the PCM recall, and they said I didn't need it. She got to Fl. and called and said the transmission didn't seem right. She has to leave tomorrow so I told her to get the fluid changed and try to get back. After reading this forum, I see that there are others with bad trannys, and I'm looking for advice. Any help will be appreciated. If she doesn't make it, I will go get her and have the car towed to a trans shop and hope for the best.
I agree with you about telling your daughter to get the Vibe into the dealership before she tries to come back home. Please, e-mail us with any updates about your situation.
Michelle P., GM Customer Service (assisting Christina)
Hello Christina, I tried to contact you directly. Is it the gmcustsvc link? Right now GM is refusing to accept repairs done by NYS Certified repair shops (the same certification that GM repair shops have to have). Isn't that also a violation of the Magnuson-Moss Fed Law?
I finally got the final, unfortunate word from GM/Pontiac. Even though they now admit that the PCM is faulty and can cause transmission damage they will not do the right thing. My PCM failed in Nov 2008 causing major transmission damage. GM/Pontiac denied that anything was wrong then (this was when they were going bankrupt). I had no option but to pay $3200.00 to get the transmission fixed. In Sept 2010 they finally decided on the PCM recall. They will not pay for mine from 2008. I did all the right things, GM still refuses to do the right thing.
In 2008, when my PCM failed causing extensive transmission damage, GM/Pontiac said there was "no problem" with the PCM and I was forced to pay for the damage its failure caused ($3200). To make me "feel better" they sent a coupon to be used toward a new car. I could not and still cannot afford a new car so I never used the coupon. This"coupon offer" was used by GM to "settle" this case. That was before GM admitted there was a problem. Now that they admit there was a problem and there is an actual recall, this coupon "settlement" is null and void. The entire situation has changed. I explained this to GM and they still refuse to do the right thing--pay me for the damage that their faulty part caused. I wouls seriously consider a class action lawsuit at this point. Talking to GM is like talking to a wall. L
Did you ever get GM to pay for your transmission? My PCM failed in 2008 and they (GM) refuse to help me. My transmission cost me $3200. I'm pretty sure they now just want me to go away. I have never been so angry at any company in my life. :mad:
I had a similar customer service snafu from GM. It was for a different problem in which I filed all my paper work and they said they had no signatures on my paperwork, which I know I signed. I asked them to send it back to me so I could sign it and they said I had to resubmit!
Now I am having PCM problems on my car and since I am an 03 Vibe they say it isn't covered in the recall. Even though I have a faulty PCM as well! Its absolutely ridiculous!
Too funny you posted this issue you're having...I'm having the same problem & I was considering legal action as well. My car died while I was driving it, which thankfully didn't cause an accident, two days after I rec'd initial notice of the recall in the mail...which means the REAL recall had not yet been posted. Thankfully, there IS a very good GM dealership in Mt. Dora, FL (Danny Lenn Buick), who worked directly with GM/Pontiac customer service to replace the bad PCM, however, it was replaced with the older version of the PCM, which will still go bad over time. So I finally rec'd the actual recall notice almost 6 months later from Pontiac & I'm now getting the car repaired at a dealership I'm not as familiar with, but is closer to where I work since I needed a co-worker to help me drop the car off to be inspected before parts can even be ordered. Well the first time around with this nightmare, I was without a vehicle for 3 days, had to pay a friend to borrow his car for the 3 days and I had to pay to tow the vehicle to the dealer. So I have been put out for approximately $130. So now I decided to go ahead and get the transmission flushed since I am also having a stuttering issue between 3rd & 4th gear and I'm not sure when the transmission has ever been flushed. So Carl Black GMS is where I took the car the 2nd time to get the recall notice satisfied, got my free oil change & tire rotation (thanks Pontiac-real generous) and I requested a Transmission flush service, which costs to the tune of $169. So the service writer Danny confirms the correct T-4 Toyota transmission fluid is being loaded in my car, however, the mechanic insists that the transmission plug is only pulled & the pan is drained like any other car. I know this is NOT true because a Toyota dealer & a GM dealer & a certified mechanic friend of mine have all confirmed that there is a flush machine that attaches to the engine to drain the additional 50% of the fluid that is sitting inside the transmission. So now I've gotten NO satisfaction with GM/Pontiac & my transmission is only 1/2 the way flushed BUT I still have to pay full-price for a service that was only half done!!!! I AM LIVID over this! I have asked 5 different people at GM customer service to simply take care of this cost for me, in order to compensate for SOME of the difficulty I've had, yet all 5 people have denied my request! I left a message with a Susan at GM Customer service here in the US, to have a supervisor contact me, at 10:30am this morning & I'm yet to receive any calls back. I have contacted Susan twice since then and have left two voice mails with no call back. I was a Pontiac Vibe lover, however, this experience has left me SOOOOOOOO sour and foul, that I'm willing to take legal action & will NEVER purchase another GM vehicle in my life! I hope they continue to go bankrupt & all the futzes who denied helping me with a measley $169 in service costs, I hope they will be standing on the unemployment line & when their cars have recalls, I hope they receive the same treatment I have!!!!!!!
I own two Pontiac 2006 Vibe's. Transmission started shifting strange on one and check engine light came on. It is Code 2716. Now what do I do, go to the GM dealer and ask to fix PCM or go to Toyota and ask them? Seems since Pontiac is not manufactured any longer the GM dealer will not help. Please, what would be the best way to proceed? :confuse:
Good luck working with GM. They will take no responsibility at all for the problem. My transmission was ruined by the failed PCM back before the recall. They say it is not their problem...which it is. They will lead you along saying they are helping but it will come to nothing. I finally put in a complaint with NHSTA and the did a formal complaint with the Federal Trade Commssion. :mad:
I m right there with you, we have an '09-clutch went out and flywheel cracked- telling us the clutch was "abused" and that's why it happened. With 25k and an experienced clutch driver, not buying it. Sitting here with a car that won't run unless I pay a ton to fix! Thanks GM! Makes me wonder if Toyota would have covered it, hear their customer service is better.
Beginning last October, the check engine light came on in my 2005 Vibe. When I took it to the dealer, they told me the solinoid for overdrive needed to be replaced and they recommended doing the same witht he other two solinoids at the same time. The cost would be about $1750. I decided to think about his because about the same time I received a notice about the PCM issue. When I got a notice the parts for the PCM recall were finally in (March), I took the car in and they replaced the PCM. The check engine light didn't come on anymore for at least two months and then it did start to do the same thing it had done before - light comes on and there is a shutter around 40 mph and also around 68 mph. If I step on the gas, it normally evens out again. I have taken it back to the dealer again and they have again recommended the solinoid replacement. I am concerned because I am afraid once they open the transmission they will find it is something else or the "repair" will not fix the problem. There are a lot of miles on this car and I don't want to spend more than it is worth. Any suggestions? With all of the posts on the Vibe Tranny problems, I am really concerned about opening this bag of worms.
I TOO HAVE A 06 VIBE JUST TOOK MY CAR IN TO DAVE CROSS MOTERS TO SERVICE THE RECALL ON PCM ONE MONTH LATER I SHOWED A CHECK ENGAIN LIGHT FOR ALMOST HALF A DAY THEN IT WENT OFF I WAS DRIVIN MY KIDS BACK HOME WHEN TRANSMISSION WENT OUT I COULD TURN CAR OFF AND SOME TIME IT WOULD START IF LET SIT FOR FEW MINUTES IT WOULD START HALF OF THE TIME AND GO IN GEAR AND MOVE TELL I HIT 35MPH OR LIFTED FOOT OFF GAS TOOK IT TO TRANSMISSION SHOP CAUSE WAS SHOWING CHECK ENGIAN LIGHT THEY SAID TWO SYILYNIODS WERE OUT AND TRANSMISSION WAS BURT UP CALLED DRAVE CROSS BACK WHO DID THE RECALL AND THEY SAID NEVER HERD OF THE ISSUE AT ALL I WAS ON LINE LOOKING UP COST OF TRANSMISSIONS CAUSE IM A SINGLE FATHER OF TWO THIS IS MY ONLY CAR JUST BOUGHT IT STILL MAKING PAYMENT AND FOUND OUT THIS IS A PROBLEM FROM THE RECALL NO ONE WILL EVEN GIVE ME TIME OF DAY TRYED CALLING GM AND I GET HUNG UP ON IM THINKING LEGAL ACTION IS A MUST WHAT DO WE DO
I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.
Met with a retired GM mechanic on the above issue and he said it will happen again and again, as this is the higher performance engine and it is equipped with a standard, vs high performance clutch. It is not an abuse issue as the dealership wanted to say. Thanks GM, really glad this was the first of 3 GMs I purchased in 12 mos from this dealer- I will NOT do that again. I wanted to support the brand, but did not plan to get screwed in the deal!
Comments
So, I bought a use transmission with 20,000 miles on it and had it installed for a total of $1200. I just turned 140,000 on the car and guess what! Another seized transmission!
In the end, the only way that anything will be admitted by GM or Toyota is if there is a death as a result of this problem (if there hasn't been already) and they loose a major law suite as a result. Even then, I doubt that most of us will receive any money out of it, because most of the people who have this problem don't pay the same thieves that sold them this faulty product in the first place, to repair the problem.
Just venting I guess. Best wishes go out to all of you that are still fighting, but I am done.
A Powertrain Control Module, abbreviated PCM, is an automotive component, an electronic control unit (ECU), used on motor vehicles. It is generally a combined control unit, consisting of the engine control unit (also known as an ECU) and the transmission control unit. It commonly controls more than 5 factors in the car or truck.
At this point, I had it towed--in pieces--to the dealership and requested assistance from GM. Dealership told me there was nothing they could do to help with the $$, as the tranny was in pieces and they couldn't tell what was wrong with it. They charged me $4500 for a new transmission. After putting it in, they told me the P2716 code was still on, but wanted me to take it home anyway--I refused. Finally, their computer expert showed up 3 days later and said the PCM was faulty; they replaced this part for free. I had to rent cars for 2 weeks to get to work, as the dealership refused to help with a loaner or renal reimbursement.
Was there ever anything wrong with the transmission? As in, if the PCM has failed, does that irreversibly damage the transmission? Now that there is a recall on the PCM, do I have any grounds to demand a refund? If you look at this forum, a service bulletin existed prior to my arrival at the dealership, but they did not mention this problem when I arrived, even though I showed them the papers with the P2716 code from Firestone. I called Pontiac today, and the rep I spoke to said "they haven't really told us anything about the Vibe recall". :mad:
After spending over $1k early Sept 2010 and hearing from Pontiac and 2 other mechanic offices that there is NO RECALL NOTICE prior to my repairs
:mad: I received a RECALL NOTICE on 9/29/2010 FROM PONTIAC ON 2005 - the PCM has been improperly manufactured. : :sick:
I am going to try and get some money back. For all who have not registered their car (I bought used but registered car onsite) contact Pontiac Customer Assistance at 1800 620 7668 . The address on their letter head is PO Box 909989 Milwaukee, WI 5320-9989
I hope they honor this and pay me back for labor and parts of the PCM. Pretty sad that the main pontiac dealer in Austin stated there was no recall unless it truely was coincidental.
A check engine light may be experienced with dtcs p0171, p0441, p0455 and/or p2420 - inspect production part number on pcm.
I'm just wondering if you got the same codes and what you had to do to get it fixed. I'm going to try to call the number you listed, but since I bought used from a private dealership, I don't think I'll have any luck registering the car.
I didn't have your same codes but once the PCM was replaced the car seemed better than when it was actually working. I must caution though for my experience the car started stuttering and shifting was a stop and go to the point that on a drive you are at risk. I got alot of angry honks from people who must have thought me a a new driver or worse so if you experience this try to get to a dealership or authorized repair place since it could stall out completely. For me, my car died and for some reason sucked out my battery life so that had to be replaced too. So combine a tow, battery and new PCM with labor and it's expensive. Good luck
I can't believe Pontiac way of handling this instead of head on is to postpone this and say "this is just a pretend notice" even though the letter even uses the phrase "risk of crash" - it's all just a drill..... we won't help you ....yet ...or maybe at some point in the future...this is bad leadership on the company's part to allow this to happen. :mad:
I would like to look into your situation further. Please e-mail me with your contact information, VIN, as well as involved dealer by clicking on “gmcustsvc” for the e-mail address. Please address it attention Christina. I look forward to hearing from you.
Christina
GM Customer Service
Nice job Toyota and GM
I finally have time to go new car shopping this weekend and will not be going on GM or Toyota car lot .
They had parts when I had to get mine fixed - my car was totally inoperable - had to have it towed. Be very careful if you are driving at all - this happened so fast it was freaky - and I was on a highway -
Really be careful :sick:
Got my official recall Monday 2/14/11 and took it to the GM dealer and they replaced the PCM for free. GM mechanic stated that the faulty PCM caused the transmission to go bad. Now I am waiting for GM to reimburse me for the $1530 I spent due to the bad PCM. This is going to be interesting and I am expecting them to fight me on it! It is a cut and dry case....bad PCM=bad transmission = GM's expense!!!! :mad:
I hope the company does the right thing this has been very frustrating and when I listen to national news about Toyota but here nothing about the Pontiac on the mainstream I wonder why. These home companies need to do the right thing too.
I'm sorry to hear about the issues with the Vibe. Have you had the vehicle diagnosed by an authorized GM dealer? Will you please email me the VIN and current mileage? I look forward to your response.
Christina
GM Customer Service
I apologize for your frustration and inconvenience. Will you please email me your VIN, current mileage, involved dealer and case number with GM Customer Assistance. I would like to look into this further.
Christina
GM Customer Service
Can you please email me your case number?
Christina
GM Customer Service
Can you please email me your case number?
Christina
Gm Customer Service
Thanks
I have looked into your case. Can you please email me directly?
Christina
Gm Customer Service
I agree with you about telling your daughter to get the Vibe into the dealership before she tries to come back home. Please, e-mail us with any updates about your situation.
Michelle P., GM Customer Service (assisting Christina)
Is this grounds for a class action lawsuit?
Can you please email me your VIN?
Christina
GM Customer Service
Now I am having PCM problems on my car and since I am an 03 Vibe they say it isn't covered in the recall. Even though I have a faulty PCM as well! Its absolutely ridiculous!
You stated you spoke with GM Customer Assistance. I would like to look further into your situation; could you please email me the case number?
Thank you,
Caron, GM Customer Service
Seems since Pontiac is not manufactured any longer the GM dealer will not help. Please, what would be the best way to proceed? :confuse:
Thanks,
TP
Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Thanks,
I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service