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Chrysler Pacifica Suspension Problems



  • charger3charger3 Posts: 210
  • wmurphy1wmurphy1 Posts: 2
    I've been dealing w/the front end clunk for over two years now- have been to the dealer between 10-15 times- replaced motor mount, tie rods, shims here, tightened bolts there- the latest 'solution' was to replace a transmission valve. Every repair attempt has failed to fix the clunk and so I finally found this discussion board and opened up a case w/Chrysler at the 800 number listed- useless- they claim there is no such letter- they further claim that they have no evidence that this is a persistent and pervasive defect with the 2004 model year. As a token of their empathy they offered me free oil changes for the life of the car- I told them the life of this car is nigh its end in my household so keep the certificates thanks.

    I will now have to abandon a car w/less than 75000 miles on it, and I will not indeed go down quietly. I will be posting my story on boards such as this and firing off letters. Those advocating a more temperate approach are blowing smoke up your [non-permissible content removed]- Chrysler could care less about owning up to obvious defects w/lemons such as the Pacifica as they've already washed their hands of this car. As the saying goes, if Chrysler gives you lemons, don't make lemonade, smoosh it in their faces- it won't get you anywhere, but it will make you feel better : ) :lemon:
  • charger3charger3 Posts: 210
    The letter is for a rusted engine cradle not a clunk
  • wmurphy1wmurphy1 Posts: 2
    & the two aren't related? Isn't the 'clunk' the thread that connects this front end suspension issue together here...
  • charger3charger3 Posts: 210
    I can't remember how I found the frame rusted I saw it on a web site like this one and looked at it or I went under the car and did an oil change and found it. A clunk could be anything bad ball joints,struts,motor mounts,cv joints,transmission mount,bushings. A rusty frame, engine cradle if it rusted to the point of the engine hitting the ground that would be a clunk
  • time4saxtime4sax Posts: 3
    Can you please send a copy of this letter to

    Thank you.
  • tarrah123tarrah123 Posts: 3
    Please send a letter to me at

    thanks so much!
  • smrbrownsmrbrown Posts: 1
    edited June 2011
    please email me the letter as well I have an 06 Pacifica with a knocking noise everytime my wheel is
  • sue80sue80 Posts: 7
    I just found out from my mechanic that my engine cradle has a hole in it. I have contaced Chrysler and spoken with 3 different customer service specialists who have not been able to find anything about a 10yr/150,000 mile warranty. I was wondering if your letter has any reference numbers on it and/or the name of someone I might contact. Thank you in advance for any help.
  • vmac1vmac1 Posts: 2
    Sue80 -
    Did you call the 800 Chrysler phone #? You should call and provide your VIN #. When I called, the rep found it outstanding right away. The second delaership also pulled it up immediatley when I went in for the repair. My Pacifica was a 2004.
  • charger3charger3 Posts: 210
    Chrysler Assistance center P. O. Box 21=8007 Auburn Hills.MI 48321-8007 call 1-800-247-9753
  • sue80sue80 Posts: 7
    Thanks. I have already talked with them and they could not find anything. They suggested I contact you and see if there was any kind of reference number on you letter.
  • charger3charger3 Posts: 210
    edited June 2011
    This letter is to inform you that the warranty period on your Chrysler Group LLC Pacifica's front engine cradle has been extended to 10 years or 150,000 miles, whichever occurs first. This engine cradle extended warranty coverage applies to Chrysler Pacifica model years 2004-2005.

    We are extending the warranty period on your front engine cradle because some vehicles operated in areas of high road salt usage, may experience engine cradle corrosion resulting in a drive ability vibration and or/shake. If your vehicle is operating properly, there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within the 10 year or 150,000 mile period, simply contact your dealer to have repairs performed. Your dealer will inspect the engine cradle for perforation corrosion on the rear cross car cradle support and replace if necessary.

    If you have already experienced this engine cradle concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may send your original receipts, invoices and/or repair order with adequate proof of payment (copy of the front and back of cancelled check, or copy of credit card receipt, etc.). Please mail to the following address for reimbursement, your claim will be acted upon within 60 days of receipt:

    Chrysler Customer Assistance Center P.O. Box 21-8007 Auburn Hills, MI 48321-8007

    If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST, Monday through Friday or Saturday 9:00 AM to 5:00 PM, EST. They can be reached at 1-800-247-9753.

    Please keep this letter with your vehicle's other warranty information for future reference if necessary.
    The warranty extension applies to the above components only; the other terms of your warranty remain the same.

    Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.

    Chrysler Group LLC
  • charger3charger3 Posts: 210
    If you have an email or fax or dealer fax I could send it
  • charger3charger3 Posts: 210
    Sorry it's late I forgot to send it
  • keri_skeri_s Posts: 1
    LOF I believe is lube, oil, and filter. Like the oil filter. UCI could be under car inspection.
  • Hello all,
    I am looking at buying a 2004 Pacifica, I took it a mechanic to check over before I purchased it and noticed there that there is a ticking in the engine. They said it could be an injector, but all he did was hold up a stethoscope to it, so it's not 100% that that's the problem. Does anyone else seem to have this issue and if so is it an easy fix or something I should pass on completely. The car has 92K miles on it, and would come with a 3000 mile warranty if I decided to get it. I just have such bad luck with vehicles I can't afford to drop this kind of money if it's something that's gonna be a serious problem. I would appreciate any advice pacifica owners have for me!
  • charger3charger3 Posts: 210
    I have two of them with almost 90 thousand each no noise from engine. Have it gone over by another shop. Make sure it's ok. You will need a new timing belt and water pump in ten thousand miles use this and engine noise as barging chip also have the engine cradle checked for a rust hole. It's the frame just behind the oil pan that is rusting through and Chrysler is replacing some of them for free It's almost a 4 thousand dollar repair. If you find a rust hole call Chrysler with the vin number and the letter I posted just before this question if they say it is covered go to who ever is selling you the car and talk them down 4 thousand dollars and have it fixed after you by it
  • jtg61jtg61 Posts: 43
    My advice would be to avoid the '04 Pacifica like the plague. This was the first model year and it is plagued with first production year glitches and defects. The '05 and '06 years aren't much better, still stuck with the 3.5L oil consumption problem and the clunky 4-speed transmission. Chrysler finally got the Pacifica right in the '07 and '08 production years, working out all the glitches and defects from the earlier years and finally installing the proper drivetrain in the vehicle, the 4.0L and 6-speed transmission. These are the 'best' years for the Pacifica. If you really like and want a Pacifica, shop around and pay a little extra for an '07 or '08 model. You'll be glad you did.
  • charger3charger3 Posts: 210
    What is this oil consumption problem that I don't have on the 04 or 05. I run Mobil 1 in the 04 and change every 6 thousand the wife's is done at the dealer every 3 thousand
  • Having exact same problem. Dealer and Customer Care say that they know nothing of the warranty. Can you fax me a copy of it?
  • charger3charger3 Posts: 210
    edited June 2011
    The letter is post 410 go back a page. If you want me to fax it I need a fax number :)
  • sue80sue80 Posts: 7
    Is there anyway you can fax a copy of this letter to 614-885-3990 Attention: Bob George. Chrysler is requesting a copy on their letterhead before they will take it into consideration.

    Thanks, :)
  • time4saxtime4sax Posts: 3
    The Chrysler rep I spoke with are trying to say not all vehicles qualify for this warranty. One of the reasons they were trying to use is that you have to live in an area were there is "high road salt usage" and but they couldn't find it in the letter. They finally agreed that they "may" be able to help me once I take it in to the dealer for an inspection of the front engine cradle. But the only problem with that is the dealer wants to charge me $97 for this inspection. And if the cradle is rusted or not they won't refund this charge. I am now arguing with the Chrysler rep that if this is warranty work why would I need to pay for the inspection of this item. I am not taking my vehicle in until Chrysler is willing to eat this inspection charge. Anybody else getting the run around?
  • charger3charger3 Posts: 210
    I faxed it to you
  • charger3charger3 Posts: 210
    Fax was sent to dealer
  • charger3charger3 Posts: 210
    Go back to post 410 the letter is right there
  • mike4217mike4217 Posts: 2
    My girlfriend's 2005 Pacifica seems to have one problem after another with the front end- sway bars, struts, etc. She had a new strut and mount (top right) put on last year. She put on 33,000 miles since she had it put on. One week ago, the one year old rod popped throught the mount- just like pictures from previous poster.

    The mechanic says it's out of warranty- can't help her but charge full parts and labor. Really?
    Any ideas on this? thanks
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