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Mazda5: Recalls



  • qnyqny Posts: 3
    You must mention the 1,500 + 50/day mazda incentive to the dealer in order to get a better loaner car. We do not know how long we're going to be stuck with it.

    The dealer initially gave me an MPV with 12,000 miles but filthy interiors. After I complained and mentioned the Mazda incentive, they gave me a brand new Tribute-SUV with less than 300 miles. Mazda is trying to do things right. The dealer may not.
  • I finally talked to somebody at the dealership who knew what to do about the recall. They told me to come straight in and they would take care of me. The dealership was very nice about the recall. The guy told me they would keep it in a protected part of the lot and he did a walkaround to note that there weren't any dings or scratches for me. I hate the thought of leaving my new baby there for as long as a month, but they assured me they'd take good care of it and keep me updated as they get new info.

    Now the not-so-good part. They don't have a loaner program but work with an adjacent Enterprise. They gave me the number and I set up an MPV loan. Got there and all they had was a Kia Sedona. I told the young lady at the desk that I had reserved an MPV and she told me that's what I was getting, a minivan. I explained to her that I had specifically asked for a MAZDA MPV and she said they don't have any, sorry. I had the choice of the Kia or a Chevy Aveo they had on hand if mileage was a concern. I took the Kia. I don't know if I'll be able to drive this thing for a month. What a piece of junk.

    The steering and brakes are horrible and it handles like my friend's Suburban. It has a bit more low-end power than the 5, but with all that extra weight and size, it's still a pig. Of course there isn't a sunroof or climate control and the rear seats don't fold flat, but I could deal with those issues if this thing was at least going to give me some driving enjoyment in the meantime. Alas, I might end up having to call Enterprise and exchange it for something smaller. :(
  • I too ended up at a nearby Enterprise. Right now I have a Jeep Grand Cherokee. All I can say is that this car really makes me appreciate the 5! The dealer was cool about everything and did their best to make it work smoothly. I miss my car already... :(
  • Brought our car in this evening- as others have stated, the dealer has no information, though they were accomadating with a loaner. Originally they were going to give us an 6 Sedan, but I requested an MPV since I sometimes need to carpool. I hate minivans! The MPV is such a boat to drive- it makes me like my 5 even more than I did before. The only cool thing is the automatic sliding doors. Hopefully this will be resolved quickly.
  • I feel sorry for you having to take a Rendezvous. That was one of the only cars that I test drove before I bought my 5 that I new instantly that I didn't want. I couldn't judge the distance of the front and when I looked out the side window I was looking straight into the side mirrors! It was a bad fit for me!

    I love my 5 and can't wait to get it back!
  • kevkkevk Posts: 4
    Got the call from my dealer this morning. Took my 5 in at noon and there were 5 other 5s in the service bay. I think Mazda is handling this efficiently and properly. They knew we were coming in and had brand new (mine had four miles on the odometer and all kinds of options) MPVs all lined up and ready to go for us. Obviously Mazda is reimbursing them for what will be "used" MPVs when they come back and handling this properly. If your dealer isn't providing you with an MPV or a nice alternative, I'd try taking it to another dealer. The sales guys were a bit upset because they have to fix all of our 5s before they even look to service the new ones on the lot and it sounds like they were doing brisk sales of the 5.

    On a side note, if you are looking for a great deal on an almost new MPV with a thousand or two mile on it - there should be a bunch showing up in a month! My service guy figures they'll be loaning out about 20! :)
  • kevk,

    That's great service from your dealer. I learned about my recall from these boards over the weekend.

    Most of the posters here received proactive calls from their dealers about the recall.
    However, I had to call my service manager on Monday morning to talk about the recall and ask for a loaner for my Mazda5. I requested a MPV because I needed the space.

    When I arrived at the dealer, they were not a bit apologetic and treated my loaner car transaction as a matter-of-fact incident. When I picked up my car from the service bay, a service technician pointed to a Mazda 6 sedan and said 'this is all I got'. I said that can't be right because I arranged for a MPV. The service technician then picked up a key from the key box, walked me over to a MPV and just walked away, not even explaining why he offered me a 6 in the first place.

    The 2004 MPV LX had 10k miles on it, less than 1/4 tank of gas, and was filthy inside and and out. It also smelled of smoke. yech. It was a long day so I just drove away from the dealership.

    Today, I called the service manager and asked if he had new MPVs for me to switch and mentioned the $1500 incentive from Mazda. He got defensive and said 'Where did you hear that from!?". I explained to him that I heard it from the message boards and he said 'it's a choice they have and they do not plan to exercise that choice'. Well, I respect that but I just wish that they could make this experience a more pleasant one.

    I'm just going to take it to a carwash and clean it inside and outside and not ever take my car to the dealer/service station again. It's tough to get some love here in NYC Metro area.

    PS - I asked the service guy if they notified any other Mazda 5 owners, and the guy said 'No - not yet'. yikes!
  • smariasmaria Posts: 279
    After I complained and mentioned the Mazda incentive, they gave me a brand new Tribute-SUV with less than 300 miles.

    Just to clarify: the dealer only gets the $1,500 + $50/day incentive if he loans out a brand new 05 MPV, right? How does the dealer benifit by giving you a brand new Tribute? Or does the dealer get the $1,500 no matter what he loans out? I'm curious because the used Mazda6 that I got as a loaner certainty isn't worth $1,500 + $50 per day.
  • The MPV I got also smells of smoke- it's just rude to smoke in a loaner, especially a minivan. I have a helpful hints book that says that you can put little bowls of vinegar in a room to get rid of smoke smell- we are going to leave a little cup of vinegar over night in the car and see if it helps. At least it is nice out and I can just leave the windows down all the time, though we miss being able to put down the windows in the back seat- such a great feature of the 5.

    We are also in NYC metro, wonder if it is the same dealer.
  • Well I do not know about you guys but the management
    at a local dealership just north of the Atlanta area do not
    seem to keen to following the procedures of the $1500 of
    incentives and the consumer is loosing out big time.

    There is a saying that once the car is off the lot, the value
    of the car is 20% less. With the fact that there is a recall
    on these depreciation just went through the roof. Case in
    point is the Nissan Quest which sold at $23,000 new and
    used with 3,000 miles sold for $16,500.

    Mazda is somewhat being proactive, but their efforts are
    being hampered by greedy dealerships who would prefer
    to pocket the money rather than use it for customer
    satisfaction. At the same time they are trying to keep the
    issue quiet on a national level.

    I do not know about others here but my dealership did not
    contact me at all even a day after the recall. Driving family
    in the vehicle that has the potential to overheat and catch
    on fire seems like good reason to contact the customer

    If there was a way to get an equivalent or better vehicle for
    the same price and take my check back, I would. Unfortunately,
    there are no other vehicles in this category. Mazda should be
    contacting us as to
    1) When the car will be repaired
    1) Giving an option of a upgrade car replacement due to the
    indefinite time the car will be undergoing repairs.
  • I have had my 5 about a month. I took a load of hurricane relief to a family in S.C. from Ohio and I noticed a "fume" smell and finally told myself that it was just a new car burn off smell. I guess not. My dealer called yesterday afternoon and they still have not found a rental car for me. They keep saying they will call me back. They claim not to know what the problem is - only that there is something that might start a fire.
    Given that I smelled fumes, should I ask them to tow it in - I live about 40 miles or more from the dealer?
  • audia8qaudia8q Posts: 3,138
    their efforts are
    being hampered by greedy dealerships who would prefer
    to pocket the money rather than use it for customer

    What does that mean??

    Perhaps your local dealer isnt helping and I'm sorry about that....but let's try to keep things factual....Your speculating and at this point we don't need speculation.
  • Regarding car dealers in general, please do not feel the need to make them sound better than they are. I have bought many a car over the years and I have never, EVER! met a dealer who was not lying though his teeth, and saying that whatever incentives I found online are not applicable, etc... My recent experience bying Mazda5 only proves the point, I only got it because we loved it, the dealer was absolutely horrible and unhelpful (they did better with the recall though). I was not offerered an MPV btw (not that I would take it).
    I still do not quite understand the car industry need for a middleman. Perhaps that's why mercury's new mariner hybrid can only be orderered online, way to go!

    Incidently, not that I want to, many most states have a lemon law policy, stating that if a problem on a brand new car is not fixed within 30 days you are entitled to a full refund/replacement. I love my 5 and would not exchange it, but nonetheless...
  • I'm guessing you will get a call today. If you don't though, I wonder what would happen if you call Mazda USA and tell them this story. They may be better equipped to serve you than your dealer. Just a thought. Did the family relocate to South Carolina because of Katrina? Good luck and thanks for providing the hurricane relief.

  • I turned our 5 in yesterday afternoon (and left the fire extinguisher in the back!). I was directed to an Enterprise next door to the dealer. I had to pick between a Kia and Chevy Cobalt, as these were the only two cars available at the time (very small shop). I was in a hurry and picked the Cobalt. It was very small, dirty, and smelled like a urinal cake! I guess there are worse smells, but I didn't want to be the one to take the Cobalt home to my wife and tell her "this will be your car for the next 30 days." I stopped at another Enterprise on the way home and was able to trade the Cobalt for a 2005 Toyota Camry. The Camry's bigger, cleaner, and smells a little better (there is a strange, yet unidentifiable odor in this car too).

    I hope Mazda identifies the problem, comes up with a solution, and repairs our 5 soon!
  • audia8qaudia8q Posts: 3,138
    I hope Mazda identifies the problem, comes up with a solution, and repairs our 5 soon!

    The good news is Mazda knows the exact problem...It's testing the fix and manufacturing the parts that will take a bit. Mazda dealers want the issue fixed as fast as you do...We still have to pay the expenses related to carrying the unsold MZ5 inventory.
  • Bert - thank you for the Mazda USA suggestion, I will call if they don't call me soon. I am afraid to drive my 5, given the fumes I smelled on the trip and only knowing the limited info that I found here.

    The family I helped had fled to SC prior to Katrina (thank goodness) and found themselves stuck with nothing. Four kids, need I say more! Anyway, after I delivered it was so wonderful, I just told my Nav System - "Go Home" and it took me straight home. I will so miss my Nav system during repairs.

    Anyone think I should push for a tow since I did smell the fumes???
  • smariasmaria Posts: 279
    Anyone think I should push for a tow since I did smell the fumes???

    It's up to you, but you shouldn't have to "push" for a tow. MazdaUSA has already offered to tow your Mazda5 in if that's what you want. Here's a quote from an email I received from MazdaUSA:

    If for any reason you do not want to drive your MAZDA5 to the dealership, you may contact Mazda's 24-hour roadside assistance service at 800-866-1998 and have the vehicle picked up and delivered to the dealership. Again, the dealership will arrange a rental or loaner vehicle.
  • Smaria,
    Thank you soooooo much for this information.

    I am not getting email from Mazda - would you mind telling me how to get set up for that?

  • smariasmaria Posts: 279
    I registered my car on the MazdaUSA web site. I think that's where they got my email address.

    Go to, click on "owners", and click on "click to register".
    It'll ask you for things like your contact info and your car's VIN number. Then you should get any future notices from Mazda about your car.


    Essentially, the dealership has 30 days to repair your vehicle
    and if not the dealership must provide you with a vehicle or
    equal or greater value or a refund (the option is the consumers
    unless it is a lease, in which case it is the dealership's).

    I have a strong suspician that this one will exceed 30 days

    As for greedy salesmen from the prior posting, I am not posting
    all the details primarily beceause I am negotiating a satisfactory
    response from Mazda USA.
  • smariasmaria Posts: 279
    I have a strong suspician that this one will exceed 30 days

    I hope that you're wrong...we'll just have to wait and see.

    I'm still optimistic about it: MazdaUSA has most likely overestimated the time frame, so that we'll all be happy when we get our cars back early. I'm hoping for 2-3 weeks. No use talking about lemon laws now when it's only been a few days.
  • "(nevermind the lack of an AUX jack for an external music player...they have a TAPE DECK option? What is this, 1982?)..." "I was willing to live without the missing AUX jack (which I did inquire about)..."

    For $50 you can order an after market aux jack that plugs directly into a circuit board on your head unit. Look here:
  • mkatmkat Posts: 8
    I purchased the car on 8/30/05 and had nothing but fun with it. A service manager called yesterday to inform me of the recall and urged me to bring in the car asap. He gave me all the basic info about the exhaust problem and the possibility of the car catching on fire. :surprise: The car is to be at the dealer for 30 days. They had a brand new 05 MPV all set to go w/ just 10 mls. I'm not a huge fan of mini vans, but hey, if they can correct the problem w/ the Mazda5, that's what matters the most. I love the Mazda5 and am grateful to have found a dealer that is so far been pleasant to work with. :D
  • Just got off the phone with mazda USA
    they told me that the dealer does not have to give the MPV as a substitute,
    and the rep did not know anything about $1500 + $50 a day, is that a fact or are they keeping it a secret?

    anyone bought the car on LI?
  • Hi,

    We bought the car in LI too. And we got a small Pontiac car first and requested to change to the minivan yesterday. The dealer was really mean to give us a worse car than 5 at first without asking.
  • I saw that Auxmod thing, but it looks like some ITT tech students weekend project. I would rather have something made by the dealer or an actual electronics company. That thing looks like it was made in a garage.

    And Im not entirely opposed to that either, except what happens when the guy who makes them decides to stop, y'know?
  • bypasskid: it's in suffolk county I got the Mazda from. What car are u getting after turning the 5?
  • I got a Buick Rendevouz, who buys those things I don't know, might as well be driving a tank (at least the same fuel economy).
  • smariasmaria Posts: 279
    I read this to mean Mazda has informed NHTSA (after all it is a safety issue) and in due time I'll be hearing from NHTSA.

    The Mazda5 recall is now listed on the NHTSA website. So, Mazda has certaintly informed NHTSA. Recalls are no fun, but I'm happy with how Mazda's handling the recall.
This discussion has been closed.