Chevy Traverse Warranty Issue

davebslp

So my wife and I had just been saying how much we love our 2009 Traverse and we would be likely to buy Chevy in the future when the transmission went. Apparently the wave plate went bad. Earlier in the week, the transmission had slipped when my wife was driving it (engine rev before shifting) but then nothing. Then on 4/13 the transmission went while she was out with her elderly aunt. Had it towed to the dealership (this was a Sunday) and turns out it was out of warranty by less than 36 hours (expired midnight Friday).

GM is offering to pay a large chunk of the repair, but I'm on the hook for $750. I get that it's out of warranty and they have to draw a line, but this seems unfair, given that the dealer does not even do repairs on the weekends. Given what I've read about problems with the wave plate between 07 and 09, I think GM should cover the whole thing.

Has anyone had a similar experience?

Thanks.

Mr_Shiftright

36 hours out of warranty and they're charging you $750? That seems pretty petty. I think you need to become more proactive on this and meet with the factory rep at the dealership and insist on full warranty. Is this the dealership that you bought the car from? If so, they should be sticking up for you here.

stever

That does seem a bit draconian.

If you've been a "loyal" customer, you may want to push back a bit.

The Secret Warranty

davebslp

Thanks for the replies. Yes, I bought this car certified preowned from this dealer 2 years ago. Have generally been happy with them up to this point. Problem is getting to speak to the rep, the 800 number just refers me back to the dealer and the dealer won't let me get to the rep in person. It's like they have this wall up between GM and the consumer. Going to request a meeting. They came down to $580, but I still think that is unfair. Will keep you posted.

gmcustsvc

Hello davebslp,

We are sorry to hear of your concerns. We would be happy to look further into this. If you'd like our assistance please send us an email at socialmedia@gm.com and include your contact info, VIN and further details regarding your situation. We hope to hear from you soon!

Andraya R.

GM Customer Care

davebslp

Sad that GM puts a wall up between the consumer and the person who can make a decision regarding a warranty. I've requested multiple times through both the dealer and the so-called customer assistance 800 number and neither will put me in touch with the district manager and state that he/she refuses to speak with me, the customer.

davebslp

I should inform you that GM came through in the end and agreed to cover the repair. Saved a customer.

xsportsmomx3

I own a 2009 Chevy traverse and we were on our way to florida from Chicago when we lost our transmission. I took it to the dealer to "prep" it for our road trip the week before. The dealer did a crappy job not only did they not catch the transmission problem they also did not find the water pump leak(another recall). We made it 3 1/2 hours of our 21 hour trip and were left stranded at night (after dealer closed) in a city we were unfamiliar with and a car that would not accelerate. Our wave plate was broken and metal was all over the transmission according to dealer. We had to leave our car at the dealer in Indiana while renting a car to continue on. We lost 3 days of our vacation, had extra hotel fees with being stranded only 3 1// hours into trip. Thank god we broke down near a dealer. GM customer service could care less!!! All they could say was "sorry". This was my husband's first vacation in 9 years and we had to lose 3 days of it. This is the 4th GM car my husband and I have owned in our 13 years together and I'm sadly disappointed by this vehicle. The car still does not drive smoothly since having the transmission rebuilt. We took it back to the dealer where it spent 11 days and they'd said they could not duplicate the problems I'm having. The problems I'm having now is that the car does not accelerate smoothly. Sometimes it sticks before shifting to next gear or it revs. Also, when I'm driving and pressing the gas the car decelerates. Not sure how it can decelerate while I'm pressing down on the pedal but it does. A friend who owns a Acadia who also had transmission wave plate problems is having the same problem with deceleration while accelerating. I've known 3 other people who own Acadia, traverse or Enclave who have also replaced wave plate. Seems like this should be a recall.
I'm very disappointed by GM and their service. My service guy told me I bought a lemon! Awesome to have reinsurance. Also more awesome that the dealer can return a car to me that is not fixed and assure me that my 3 small children as well as the children I carpool everyday with are safe in this vehicle. They told me to come back once the problem is more persistent or causes an accident. AWESOME GM! Glad we paid $40,000 for a piece of [non-permissible content removed]!!

mgross1

I just had this almost very same thing happen to me. My dealer said "he worked a deal with GM" to get me this same deal. This looks to me as they know there is a problem, but they do not what to admit it. @ gmcustsvc can you help me out with this problem?