This in regards to CUE all of a sudden becoming unusable, dealer said at one point..."you have to expect that these things won't work at times as they are high tech....."
The infamous intermittent power steering failure...."we contacted Cadillac engineering and this happens on occasion with their power steering systems. They do that because they were designed that way." Uhhh---huhhhh!
What's so sad, they just went through the power steering issues due to ignition design. Yet, they do it again. How can anybody say with a straight face GM has changed even a little bit? They are literally untrainable.
The "high tech" response would be funny, if not being so infuriating. They're no different than many other manufacturers, who charge full price for beta-test level features. However, when others do that, they most often than not at least try to fix it.
It maybe time for the mods to impose a moratorium on posts dealing with the @GG situation. We have descended back into mindless Cadillac/GM-bashing again. As @robr2 said the other day, without suggesting that GG is embellishing anything, we are only hearing one side here and it is a sample size of one. It is getting pretty tiresome and annoying.
My inlaws were loyal to GM for many years. I also grew up in a GM family (although I always wanted my parents to buy Fords). In 1999 I bought my last new GM product. Personally I was just fed up with the issues so I never went back. Sometimes when I open a car door my mind still sees "body by Fisher"
Every manufacturer builds vehicles with issues. I personally haven't seen any aggressive GM bashing here. There are definitely some folks with no love for GM...try not to let it bother you.
2011 Toyota Camry, 2014 Jeep Wrangler, 2017 Honda Civic Coupe, 2019 Toyota Rav4 Hybrid XSE, 2021 Toyota Tundra, 2022 Toyota 4Runner, 2022 Tesla Model 3
I'm waiting to see how GGs attorney wraps this case up. I see it as a guy (our friend here) and 1 car. Not so much a brand or a company, but 1 paid for car not working as it should. Plus he raved about it when he first got it until the problems got bad.
I think Ford and Mopar had plenty of issues back then too. Basically, D3 held the door wide open to Japan Inc. Inept corporate management and engineering, but also a greedy UAW in an uneven negotiation legal environment bleeding the domestic industry (and consumer). But seriously, I think GM and Ford in general have much improved their product. Also, being fair about it, a lot of this electronic techno wizardry is not fully ready for prime time from quite a few manufacturers, not just Detroit.
It maybe time for the mods to impose a moratorium on posts dealing with the @GG situation. We have descended back into mindless Cadillac/GM-bashing again. As @robr2 said the other day, without suggesting that GG is embellishing anything, we are only hearing one side here and it is a sample size of one. It is getting pretty tiresome and annoying.
GM can come on and present their side of the story....though I can't imagine what they could possibly say. GGs problems are either real or imagined....I don't think he is making up that his car has sat in the dealers service garage for about a month. GM has people lurking, they have an equal opportunity to explain what is going on.
Mike had an issue with Mercedes, I had one with Audi, I don't care who wants to talk about it...as long as it is all factual. In my case the help and encouragement I got from other posters was instrumental in me getting back about $1200 from the $2300 cost.
Personally, I don't happen to like auto manufacturers in general. You all know my feelings about the manufacturer that built my car! Not a great experience.
I believe auto manufacturers are constantly under so much pressure from the Federal Government regarding safety, fuel economy, environmental impact of their products, to name a few, that they attempt to conceal, as best they can, defects in the manufacturing process and/or improper tolerances in the parts they use as long as they can in order to avoid costly lawsuits and fines.
GM, Honda, Toyota, et al, only serve to prove my point. In GM's case, bankruptcy became a more viable option than keeping the status quo and face humongous lawsuits. I am sure any company would have done the same thing.
I just don't trust auto manufacturers because of their history of concealment - not just GM, but every last one of them.
GG's experience is not unlike the experiences I have had with Lexus, BMW, Pontiac, Chevrolet and Cadillac Divisions (Cadillac with my 4-6-8 engine in my Sedan DeVille), and Mercedes-Benz and Audi (my 3000 CE would accelerate unintentionally).
I've been just as critical of my MB as GG has been with GM. But I don't and won't tolerate bashing just for the sake of anger over one product. GG had every reason to be angry and upset. But all of us know that there are millions of satisfied GM consumers. This is just one saga about the trials and tribulations of a dissatisfied and angry Cadillac owner. We've all read many sagas here on Edmunds over the years. What about jmonroe and his Genesis issues (engine blew up IIRC). What about my saga about fuel injectors on my 2012 E 350 or my E400 build?
At least GG has a platform here on Edmunds where he can vent his anger and frustrations (as do the rest of us if we need to).
I realize we have heard only one side of the story - GG's point of view and his recollection of the interactions he has had with Cadillac, the dealership and service departments and of course GM. I have to trust GG's interpretations of his experiences because GG has never given me any reason not to trust him. On the other hand, I have had many varied experiences with auto manufacturers that give me much pause when trust is required.
From my perspective, I have not seen or read anything on this forum that leads me to believe there is GM bashing going on. But I do read about the trials and tribulations of a poster named graphicguy.
I like hearing the personal experiences of owners too, good or bad. I think they give a good qualitative adjunct to the more quantitative ones we get from places like CR or JD Powers.
I offered to keep updates about my situation off these boards....more than once! I was persuaded to keep posting. I've given the dealers' and Cadillac's responses....which have been, and continue to be bordering on ridiculous.
If you don't think I'm being honest, That's your issue, not mine.
But, in fairness, I've had not one, but two dealers who can't fix the car. What they've said to me, I've reported here. I consider Cadillac's treatment of my situation embarrassing to not only me, but to their Dealers, and certainly to those of us who put our trust in the brand by spending tens of thousands of dollars in their product.
I wish no ill will towards anyone who owns a Cadillac and is happy with it.
Yes...pretty clear cut case that by Ohio law, they should buy the car back under Lemon Law. What does Cadillac do? Deny, stall, delay.
The more I write about it, the more irritated. They've been arrogant with me. They've been condescending to me.
Posted in CCBA as well, but I know not everyone here reads that discussion:
A buying and selling story from me today. Closed on the sale of my house as well as the purchase of our new home. Selling side went off without a hitch at 9:30 this morning.
The buy transaction, however, was a little dicey. We were scheduled to close at 1PM, but there was a problem with our lender sending the paperwork to the wrong title company. Our realtor said this was the first time she'd seen this happen in more than 20 years on the job. Once we got that straightened out, we signed our paperwork and expected the lender to release the funds electronically to the title company. Realtor got confirmation that it had been done. Title company didn't see the money. Back on phone to lender, who confirms wire transfer was sent. Nope - still no money. After 20 gut wrenching minutes, the money finally shows up and everybody gets paid.
So, flush with enough money to buy a stripped 2015 Mustang GT, the wife and I start shopping. Ordered 1700sf of ceramic tile, a new over the range microwave and a new front storm door. Wife and daughter have paint colors picked out and will get paint later this week. We take possession of the new house on Saturday, but aren't moving into it until the 21st. Plan to rip out all the flooring (currently a mix of hardwood and carpet) and replace with tile and hardwood, heating the main floor tile. Labor Day weekend will be spent painting, installing the storm door and microwave, replacing all the locks and getting the bedrooms and stairs measured for new carpet.
Next few weeks looks to be quite busy to prepare the house. If the budget allows, we plan to replace the countertops, which are currently Formica and in horrible shape. If you've upgraded your countertops, I'm interested in your stories about pros/cons - granite, engineered surfaces, quartz, etc.
I took the day off of work, but ended up more mentally exhausted than usual. Good thing we don't buy houses as often as we buy cars.
Posted in CCBA as well, but I know not everyone here reads that discussion:
A buying and selling story from me today. Closed on the sale of my house as well as the purchase of our new home. Selling side went off without a hitch at 9:30 this morning.
The buy transaction, however, was a little dicey. We were scheduled to close at 1PM, but there was a problem with our lender sending the paperwork to the wrong title company. Our realtor said this was the first time she'd seen this happen in more than 20 years on the job. Once we got that straightened out, we signed our paperwork and expected the lender to release the funds electronically to the title company. Realtor got confirmation that it had been done. Title company didn't see the money. Back on phone to lender, who confirms wire transfer was sent. Nope - still no money. After 20 gut wrenching minutes, the money finally shows up and everybody gets paid.
So, flush with enough money to buy a stripped 2015 Mustang GT, the wife and I start shopping. Ordered 1700sf of ceramic tile, a new over the range microwave and a new front storm door. Wife and daughter have paint colors picked out and will get paint later this week. We take possession of the new house on Saturday, but aren't moving into it until the 21st. Plan to rip out all the flooring (currently a mix of hardwood and carpet) and replace with tile and hardwood, heating the main floor tile. Labor Day weekend will be spent painting, installing the storm door and microwave, replacing all the locks and getting the bedrooms and stairs measured for new carpet.
Next few weeks looks to be quite busy to prepare the house. If the budget allows, we plan to replace the countertops, which are currently Formica and in horrible shape. If you've upgraded your countertops, I'm interested in your stories about pros/cons - granite, engineered surfaces, quartz, etc.
I took the day off of work, but ended up more mentally exhausted than usual. Good thing we don't buy houses as often as we buy cars.
There's no such thing as a stripped 2015 Mustang GT.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
Posted in CCBA as well, but I know not everyone here reads that discussion:
A buying and selling story from me today. Closed on the sale of my house as well as the purchase of our new home. Selling side went off without a hitch at 9:30 this morning.
The buy transaction, however, was a little dicey. We were scheduled to close at 1PM, but there was a problem with our lender sending the paperwork to the wrong title company. Our realtor said this was the first time she'd seen this happen in more than 20 years on the job. Once we got that straightened out, we signed our paperwork and expected the lender to release the funds electronically to the title company. Realtor got confirmation that it had been done. Title company didn't see the money. Back on phone to lender, who confirms wire transfer was sent. Nope - still no money. After 20 gut wrenching minutes, the money finally shows up and everybody gets paid.
So, flush with enough money to buy a stripped 2015 Mustang GT, the wife and I start shopping. Ordered 1700sf of ceramic tile, a new over the range microwave and a new front storm door. Wife and daughter have paint colors picked out and will get paint later this week. We take possession of the new house on Saturday, but aren't moving into it until the 21st. Plan to rip out all the flooring (currently a mix of hardwood and carpet) and replace with tile and hardwood, heating the main floor tile. Labor Day weekend will be spent painting, installing the storm door and microwave, replacing all the locks and getting the bedrooms and stairs measured for new carpet.
Next few weeks looks to be quite busy to prepare the house. If the budget allows, we plan to replace the countertops, which are currently Formica and in horrible shape. If you've upgraded your countertops, I'm interested in your stories about pros/cons - granite, engineered surfaces, quartz, etc.
I took the day off of work, but ended up more mentally exhausted than usual. Good thing we don't buy houses as often as we buy cars.
Posted in CCBA as well, but I know not everyone here reads that discussion:
A buying and selling story from me today. Closed on the sale of my house as well as the purchase of our new home. Selling side went off without a hitch at 9:30 this morning.
The buy transaction, however, was a little dicey. We were scheduled to close at 1PM, but there was a problem with our lender sending the paperwork to the wrong title company. Our realtor said this was the first time she'd seen this happen in more than 20 years on the job. Once we got that straightened out, we signed our paperwork and expected the lender to release the funds electronically to the title company. Realtor got confirmation that it had been done. Title company didn't see the money. Back on phone to lender, who confirms wire transfer was sent. Nope - still no money. After 20 gut wrenching minutes, the money finally shows up and everybody gets paid.
So, flush with enough money to buy a stripped 2015 Mustang GT, the wife and I start shopping. Ordered 1700sf of ceramic tile, a new over the range microwave and a new front storm door. Wife and daughter have paint colors picked out and will get paint later this week. We take possession of the new house on Saturday, but aren't moving into it until the 21st. Plan to rip out all the flooring (currently a mix of hardwood and carpet) and replace with tile and hardwood, heating the main floor tile. Labor Day weekend will be spent painting, installing the storm door and microwave, replacing all the locks and getting the bedrooms and stairs measured for new carpet.
Next few weeks looks to be quite busy to prepare the house. If the budget allows, we plan to replace the countertops, which are currently Formica and in horrible shape. If you've upgraded your countertops, I'm interested in your stories about pros/cons - granite, engineered surfaces, quartz, etc.
I took the day off of work, but ended up more mentally exhausted than usual. Good thing we don't buy houses as often as we buy cars.
I wish you and the family many years of happiness in your new home. Sounds like you've got things "covered" including the floors!
Posted in CCBA as well, but I know not everyone here reads that discussion:
A buying and selling story from me today. Closed on the sale of my house as well as the purchase of our new home. Selling side went off without a hitch at 9:30 this morning.
The buy transaction, however, was a little dicey. We were scheduled to close at 1PM, but there was a problem with our lender sending the paperwork to the wrong title company
I took the day off of work, but ended up more mentally exhausted than usual. Good thing we don't buy houses as often as we buy cars.
Another one of Drivers Rules of Life. No matter how well you plan, something major will go wrong.
But, every problem has a solution, best wishes for your exciting new adventure.
We have granite counters at home....I prefer solid colors so it wouldn't be my choice. The house was a year old when we bought it, so we weren't going to rip them out. Other than that, they seem fine. I think counters depend a lot on budget and personal taste.
Posted in CCBA as well, but I know not everyone here reads that discussion:
Next few weeks looks to be quite busy to prepare the house. If the budget allows, we plan to replace the countertops, which are currently Formica and in horrible shape. If you've upgraded your countertops, I'm interested in your stories about pros/cons - granite, engineered surfaces, quartz, etc.
I took the day off of work, but ended up more mentally exhausted than usual. Good thing we don't buy houses as often as we buy cars.
Congrats! Granite can look gorgeous depending on the slabs you select, but I found the ownership experience to be challenging. We were warned about granite's sensitivity to acids, which I already knew about from my geology studies, so we were extra diligent about care. We immediately cleaned up low pH liquids incluiding things like lemon juice, tomato juice, and vinegar. We sealed surfaces bi-annually. Even then we'd find random surface damage that we couldn't explain. If given the choice I'd avoid granite, which we did in our Colorado home.
We went with Quartz from LG, which is made in the U.S. Beautiful like granite with none of the acid sensitivity, so no sealing required and you could leave lemon juice on it all day with no effect. The downsides to Quartz are price and the need to avoid placing a very hot pan on a cold counter.
No counter material is perfect, but I've found Quartz to be a nice blend of beauty, longevity, and ease of care.
It maybe time for the mods to impose a moratorium on posts dealing with the @GG situation. We have descended back into mindless Cadillac/GM-bashing again. As @robr2 said the other day, without suggesting that GG is embellishing anything, we are only hearing one side here and it is a sample size of one. It is getting pretty tiresome and annoying.
Let's imagine that GG didn't buy CTS, but Acura TLX, C-class Benz, BMW 335 and he has exactly the same problems - car stalling, unhelpful dealers, useless representatives. And let's assume he has described all of it here. What would you do then? What do you think rest of us would say? Do you really believe everybody here would dismiss Graphic's problems as imaginary, or embellished, just because this time he hit one of our favorite (at least some of us would admit that they are) brand? There may be a shock, some anger, but directed at the manufacturer, rather than GG for bringing the stuff up. There may be some rhetorical disbelief, as "I can't believe it", but not really "you are not credible", more like "that's beyond shocking".
I'm with Mike on the whole trust to car manufacturers thing. I think none of them is particularly stellar when it comes to resolutions of dissatisfied customers. It's not in their nature - they are always more interested in selling you new car than taking care of one that's already bought. The independent franchise dealer business model is also used as a firewall to insulate them from those who potentially may not be fully satisfied. It can be really visible in their survey system and grading, where all they want is tens across the board rather than learning what they could do to make it better. If 9/10 is a "failure" causing penalties, it's clear they want to stay in the ivory tower and smell their own farts rather than listen to any kind of feedback, all in guise of "culture of excellence and total satisfaction". Anybody who offers an honest feedback is treated like somebody who is after livelihoods of the sales or service people, as well as dealers' themselves.
When it comes to satisfaction and reliability, we can really talk only about the aggregate picture, as you can find individual to exemplify (not prove) any point you want to make. There is no denying that for example Japanese brands, both luxury and popular, clearly lead in overall reliability of the product, which leads to satisfaction as well (as those customers have generally very limited contact with the dealers), but are they really so great to own up to the problems that may surface once in a while, however, infrequently (especially those of systematic nature, like oil sludge in Toyota, transmissions in Honda, etc.)? Not really, it seems - forums are full of stories of indifferent dealers or representatives from Nissan, Honda, Toyota. Those several "voluntary" extended warranties from the past were not exactly voluntary. German brands are significantly lower on the pylon when it comes to aggregate statistics reliability of their product - they do seem to have generally better quality of the service response, except Audi/VW, where the frequency of bad service/response stories seems to be more pronounced. BMW's overall reliability is so-so, Audi's is all over the place (some years terrible, some years OK, some years very good, God knows what's going on there), Benz's and VW's reliability has been in the bottom of the Consumer Reports pylon for ages and not much has changed even recently. BTW, I don't hear MB or VW fans denying CR credibility, I ALWAYS hear domestic brand fans throwing rotten food at them, as full of s..t and biased. They are always offended by even mentioning Consumer Reports. German brands have good ownership satisfaction scores because their product, when it's working, is above and beyond anything else. "When it's working" is a big qualifier (see above), but it seems that's enough, as their sales are still climbing faster than the rest of the industry. Benz and BMW seem to also provide excellent dealer support during the warranty period, I'd argue generally above and beyond most of others, and thanks to marketing of their product more as a three-year lease venture than ten year commitment, they have enough of well satisfied first owners.
Unfortunately, most of domestic brands seem to have a double whammy of the history of both aggregate poor reliability (with exceptions noted below) and even worse customer service. There are some good exceptions, such as Buick even during worst time of GM (pre -bankruptcy) - it had best reliability of all the domestic brands, better than any German brand and better than many Japanese. Many jokingly would say it was because their powertrain technology was so old, they had enough time to get out all the bugs, but it had worked for their customers. However, the base was shrinking, so the brand had to bring something new bankruptcy, or no bankruptcy. Cadillac seem to be in the opposite corner - it was GM's top brand and it sometimes had some good technologies tried, from famous Northstar engine, to all others. What they often fell short on was support for those in their dealerships, when things didn't go so well. They periodically would swear to us, they changed, they are now better, but individual experiences seem to debunk those promises. Ford was always a mixed bag - some models absolutely excellent reliability (like Fusion or old Escort), others absolutely horrid. Dealers were nothing special. Worst of them seem to be Chrysler - I don't know anybody with something good to say about them.
To close this lengthy essay - no manufacturer is beyond reproach. If they were, they'd wipe out the competition. It's a tough business - regulations, logistics, demanding public. However, there are patterns, as each of those guys in business react differently to those challenges. It just so happens that GG's story seems to be so above and beyond anything imaginable (what hurts the most, it's supposed to be their top brand, where the customer is paying for more than just a product - or so the commercials say) that it brings very uncomfortable questions about Cadillac's ability to deliver. BTW, seems there is more bad stuff going on there, than just GG's woes, as sales of CTS and ATS are simply crashing (-40 percent yoy, or so). If not for the Escalade, Cadillac would already be on same path to oblivion, as Saab. Considering, CTS is brand new and ATS is just couple of years old, this can't be good. It is not likely related to GG's problems, but it's something to consider in the overall picture.
We went with Quartz from LG, which is made in the U.S. Beautiful like granite with none of the acid sensitivity, so no sealing required and you could leave lemon juice on it all day with no effect. The downsides to Quartz are price and the need to avoid placing a very hot pan on a cold counter.
No counter material is perfect, but I've found Quartz to be a nice blend of beauty, longevity, and ease of care.
I really like Quartz also. I hate the name because at first I thought it was actual quartz. No, it's a man-made product. But it is just gorgeous.
One thing I find interesting is how Corian went from being a high-end, desirable countertop product to one that it seems nobody wants any more.
There's no such thing as a stripped 2015 Mustang GT.
Funny you say that. I happened to find one last night on the Ford Canada site that showed me local inventory. Black/black cloth, manual trans, no options other than the 3.55 limited-slip and those black wheels I dislike. $37K Cdn price on the website, dealer probably sells for less.
One thing I find interesting is how Corian went from being a high-end, desirable countertop product to one that it seems nobody wants any more.
There's no money to be made off people who are satisfied with what they've got.
"Open concept" any (every) one? I occasionally watch perfectly beautiful and serviceable kitchens ripped to shreds on more than one TV series and replaced with stuff that often, to me, looks worse, at huge expense. But at least it's not "dated". . .yet. It will be in 10 years, though (maybe sooner if the marketing mavens are successful), and the beat goes on.
It maybe time for the mods to impose a moratorium on posts dealing with the @GG situation. We have descended back into mindless Cadillac/GM-bashing again. As @robr2 said the other day, without suggesting that GG is embellishing anything, we are only hearing one side here and it is a sample size of one. It is getting pretty tiresome and annoying.
Let's imagine that GG didn't buy CTS, but Acura TLX, C-class Benz, BMW 335 and he has exactly the same problems - car stalling, unhelpful dealers, useless representatives. And let's assume he has described all of it here. What would you do then? What do you think rest of us would say? Do you really believe everybody here would dismiss Graphic's problems as imaginary, or embellished, just because this time he hit one of our favorite (at least some of us would admit that they are) brand? There may be a shock, some anger, but directed at the manufacturer, rather than GG for bringing the stuff up. There may be some rhetorical disbelief, as "I can't believe it", but not really "you are not credible", more like "that's beyond shocking".
I thought I was clear in my comment but let's try this again: I have no issue with anything GG posts. He can fill his boots and post every 5 minutes for all I care. It is his car and his experience and he is free to express how he feels about that.
It is the other know-nothings who come on here and shoot from the lip about GM, Cadillac and their motives and culture while knowing absolutely nothing about any of it that are an annoyance.
Next few weeks looks to be quite busy to prepare the house. If the budget allows, we plan to replace the countertops, which are currently Formica and in horrible shape. If you've upgraded your countertops, I'm interested in your stories about pros/cons - granite, engineered surfaces, quartz, etc.
I used to design kitchens and sell this stuff in a previous life.
There are many choices, depending on the look you are going for. I always thought poured concrete was a really interesting option, but I think it requires a very specific kitchen design to pull it off. Since you are replacing counters only, I'll assume you would focus on the traditional choices of laminate, solid surface, granite, or quartz.
Laminate is just cheap garbage, as you have already surmised.
Granite does indeed require some maintenance. It isn't as fragile as I think tyguy makes it sound, but it definitely isn't indestructible, as many shoppers think it is. I use specific cleaner on ours, but I've never sealed it and we have had zero issues in 10 years. People choose it for its natural beauty and randomness of design.
The big advantage to solid surface is that it is repairable. You crack it or burn it, for example, and they can come in and actually cut out the offending section and "melt" in a patch. You'll never know it was damaged when done. It is, however, the most boring looking.
I'll be the 3rd to vote for quartz. It comes the closest to looking like granite while being completely maintenance free. Cost is pretty similar between the two, so that's not much of a consideration. Like I said, the only reason to choose granite is for the aesthetics, as my wife did.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
It is the other know-nothings who come on here and shoot from the lip about GM, Cadillac and their motives and culture while knowing absolutely nothing about any of it that are an annoyance.
I think some of us missed that, thanks for clarifying.
My memory isn't as sharp as it used to be but BGMB - Before GM bankruptcy didn't GM offer 10 year 100k mile warranty on their cars. I assume they did, and when they did that, I thought....great, they bring out this warranty to match Hyundai, if they make it they will survive long enough for customers to collect - if they do go under - they won't be around to honor the warranty anyway. Kind of a can't lose situation.
So, I looked up the current warranty.
A: All GM cars and light duty trucks are covered. The Powertrain Limited Warranty is 100,000 miles or 5 years (whichever comes first, see dealer for details). It is fully transferable and there are no fees and no deductibles.
A: The Bumper-to-Bumper New Vehicle Limited Warranty on new GM cars and light-duty trucks remains in effect for 3 years or 36,000 miles (whichever comes first, see dealer for details) on Chevrolet and GMC vehicles; and 4 years or 50,000 miles (whichever comes first, see dealer for details) on Buick and Cadillac vehicles.
Just out of curiosity, which of these would GGs steering and engine hesitation fall under? And what part of Bumper-to-Bumper do they not understand?
It maybe time for the mods to impose a moratorium on posts dealing with the @GG situation. We have descended back into mindless Cadillac/GM-bashing again. As @robr2 said the other day, without suggesting that GG is embellishing anything, we are only hearing one side here and it is a sample size of one. It is getting pretty tiresome and annoying.
I disagree. I wouldn't consider that it's reached the level of bashing of GM.
The bashing has been limited to GG's particular car/dealership and company experience ... and deservedly so.
My family has owned a few GM products (in the 90's) and most of them were good (Oldsmobile Cutlass, Chevy Malibu,) and only one really bad (Cadillac Catera.)
I disagree. I wouldn't consider that it's reached the level of bashing of GM.
The bashing has been limited to GG's particular car/dealership and company experience ... and deservedly so.
I don't want to go through pages of posts to point out examples that contradict your post but here is one from further up the page:
"How can anybody say with a straight face GM has changed even a little bit? They are literally untrainable.
The "high tech" response would be funny, if not being so infuriating. They're no different than many other manufacturers, who charge full price for beta-test level features. However, when others do that, they most often than not at least try to fix it. "
If that isn't bashing of the entirety of GM then I don't know what is.
If you don't think I'm being honest, That's your issue, not mine.
.
That's a key point.
GG is not a drive-by poster. He's been here for a long time and I, and I'm sure most (all?) of us would say that he's a fair/honest poster.
I don't doubt his Cadillac story.
Of course verdugo! I believe I made that clear in my post. As I also mentioned, this is a saga that has been updated weekly - sometimes daily - by graphicguy and his horrendous experiences with Cadillac Motor Division, GM, and two Cadillac dealerships.
There have been many "sagas" posted on this forum involving similar experiences with Audi, Merceded-Benz, Huyandai, BMW, to name a few. I don't recall any one complaining about those posts or that they were bashing auto manufacturers. But because GG is having problems with Cadillac and GM, the same posters come out of the woodwork and call HIS POSTS and others who support GG "BASHERS"! I have nothing personal to grind about GM. I have had problems with MB, BMW, AUDI, Pontiac and Cadillac with my 4-6-8 V8.
I think it's ludicrous to not call my issues with auto manufacturers "bashing" but to call GG's issues bashing. Hypocrites is my take on it!
But because GG is having problems with Cadillac and GM, the same posters come out of the woodwork and call HIS POSTS and others who support GG "BASHERS"!
Let's be clear: that wasn't what I said and you should know that. GG is not the issue here. It is the drive-by posts of certain others.
I disagree. I wouldn't consider that it's reached the level of bashing of GM.
The bashing has been limited to GG's particular car/dealership and company experience ... and deservedly so.
I don't want to go through pages of posts to point out examples that contradict your post but here is one from further up the page:
"How can anybody say with a straight face GM has changed even a little bit? They are literally untrainable.
The "high tech" response would be funny, if not being so infuriating. They're no different than many other manufacturers, who charge full price for beta-test level features. However, when others do that, they most often than not at least try to fix it. "
If that isn't bashing of the entirety of GM then I don't know what is.
Your post about BASHING sounded like everyone who is interested in GG's interactions with Cadillac or GM or who has any comments about those experiences.
If you have an issue with one or two posters regarding their comments, then CALL THEM ON IT! Don't make blanket statements about people who comment about this horrible experience of GG's. If you disagree with a comment, respond directly to that comment instead of calling some so called anonymous individuals you don't want to name as BASHERS!
But because GG is having problems with Cadillac and GM, the same posters come out of the woodwork and call HIS POSTS and others who support GG "BASHERS"!
Let's be clear: that wasn't what I said and you should know that. GG is not the issue here. It is the drive-by posts of certain others.
THEN CALL THEM ON IT!!! Why play coy with your frustrations with one or two posters?
There's a Chevy Trucks commercial on TV these days that shows a big bear and a guy gets into a steel cage and he feels safe because the cage is made out of steel.
I assume Chevy is trying to get the idea across that steel is stronger than aluminum....like what is used in the #1 selling Ford F150. It will be interesting to see what happens when Chev starts using aluminum for their trucks.
Lies lies and more lies. Not quite a lie, but advertising can be so dishonest, or at least self-serving.
Ah, yes. Chevrolet is rather far behind in technology in their trucks. Not just the aluminum that Ford is using, but the engines as well. Chevrolet is still using a pushrod V8, whereas Ford has all new engine designs.
And, speaking of GM trucks, here's a controversial article for you. I am on a forum for GM truck owners, and just received a link to this article. I thought the decline in Cadillac sales would be particularly interesting to some of the folks here:
9/1/2015 General Motors again was one of the first car-makers to announce its August results. In a press release the automaker claims it gained a full percentage of the U.S. retail market share in August. This despite terrible car sales in the month. First the bad news. Here are some of the car sales for August compared to last August: Cadillac ATS -12.7 (down 12.7%) Cadillac CTS - 33.3 Cadillac XTS - 48.6 Buick Regal - 23,2 Verano - 48.4 Chevy Camaro - 23.2 Cruze -37.4 Sonic -63.5 Volt - 45 Malibu was up 7.4%
GM has had an amazing month due only to crossovers and trucks. As we have reported previously, GM is very quickly exiting the car business in North America. GM's trucks like the Silverado and Sierra had single digit gains in the month. The Colorado and Canyon have leveled off now at their 10K per month maximum. We'd like to take GM's side and report all the great statistics that the company is touting, such as: "Truck Sales up For 16th Consecutive Month" "Buick Crossover Sales Up 28%" "Cadillac SRX (crossover) Up 52%" However, the real news to our eyes seems to be the very real possibility that GM cars are becoming irrelevant in the U.S. market. They have legions of fans, get great reviews, and don't sell.
I offered to keep updates about my situation off these boards....more than once! I was persuaded to keep posting. I've given the dealers' and Cadillac's responses....which have been, and continue to be bordering on ridiculous.
If you don't think I'm being honest, That's your issue, not mine.
But, in fairness, I've had not one, but two dealers who can't fix the car. What they've said to me, I've reported here. I consider Cadillac's treatment of my situation embarrassing to not only me, but to their Dealers, and certainly to those of us who put our trust in the brand by spending tens of thousands of dollars in their product.
I wish no ill will towards anyone who owns a Cadillac and is happy with it.
Yes...pretty clear cut case that by Ohio law, they should buy the car back under Lemon Law. What does Cadillac do? Deny, stall, delay.
The more I write about it, the more irritated. They've been arrogant with me. They've been condescending to me.
No, I won't let up on Cadillac.
I know the quickest way to get GG to stop posting about his ongoing saga and dissatisfaction with Cadillac and GM is for them to buy the car back at full price and it'll be over and done with.
Also, for those that think posting about one's own ownership experience is "bashing" a brand based on a sample of one, you or @ab348 are also welcome to pay GG his purchase price for the car as-is. I'm sure GG would agree to stop posting about it if you pay him on behalf of GM (or maybe it's all principle now for GG against GM?). I know I'd sign a contract without hesitation to never "bash" Chrysler again if someone paid me my purchase price on a '95 Dodge Neon.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
Michaell, Congrats on the new house and list of projects. If you are replacing an over the stove microwave that is held in by screws from the cabinet over it, before you take out the old one, cut a 2x4 to the fit under the existing one. You can then use it to prop up the new one while you are fastening it from the top.
2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
Posted in CCBA as well, but I know not everyone here reads that discussion:
A buying and selling story from me today. Closed on the sale of my house as well as the purchase of our new home. Selling side went off without a hitch at 9:30 this morning.
The buy transaction, however, was a little dicey. We were scheduled to close at 1PM, but there was a problem with our lender sending the paperwork to the wrong title company. Our realtor said this was the first time she'd seen this happen in more than 20 years on the job. Once we got that straightened out, we signed our paperwork and expected the lender to release the funds electronically to the title company. Realtor got confirmation that it had been done. Title company didn't see the money. Back on phone to lender, who confirms wire transfer was sent. Nope - still no money. After 20 gut wrenching minutes, the money finally shows up and everybody gets paid.
So, flush with enough money to buy a stripped 2015 Mustang GT, the wife and I start shopping. Ordered 1700sf of ceramic tile, a new over the range microwave and a new front storm door. Wife and daughter have paint colors picked out and will get paint later this week. We take possession of the new house on Saturday, but aren't moving into it until the 21st. Plan to rip out all the flooring (currently a mix of hardwood and carpet) and replace with tile and hardwood, heating the main floor tile. Labor Day weekend will be spent painting, installing the storm door and microwave, replacing all the locks and getting the bedrooms and stairs measured for new carpet.
Next few weeks looks to be quite busy to prepare the house. If the budget allows, we plan to replace the countertops, which are currently Formica and in horrible shape. If you've upgraded your countertops, I'm interested in your stories about pros/cons - granite, engineered surfaces, quartz, etc.
I took the day off of work, but ended up more mentally exhausted than usual. Good thing we don't buy houses as often as we buy cars.
The Cambria Quartz countertops we had installed recently through Costco home services is nice, but they overcharge you about 33% and the service was nothing special. You deal with all the usual problems that a typical low price contractor will give you; might as well save the 33%. They did give us a $200 Costco card back for our "troubles," but that was nowhere near 30%.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
It maybe time for the mods to impose a moratorium on posts dealing with the @GG situation. We have descended back into mindless Cadillac/GM-bashing again. As @robr2 said the other day, without suggesting that GG is embellishing anything, we are only hearing one side here and it is a sample size of one. It is getting pretty tiresome and annoying.
I disagree. I wouldn't consider that it's reached the level of bashing of GM.
The bashing has been limited to GG's particular car/dealership and company experience ... and deservedly so.
My family has owned a few GM products (in the 90's) and most of them were good (Oldsmobile Cutlass, Chevy Malibu,) and only one really bad (Cadillac Catera.)
Curious if you'd consider 2 for 3 "acceptable, poor, good???" If I had 2 EXCELLENT experiences, and then a lemon, it might balance out as "acceptable" if and only if:
1) The buyback process was dealt with fairly and quickly on the one lemon. 2) The excellent 2 cars were truly excellent and almost flawless or flawless. 3) If I looked at other (in my case Neon's) on the street, and they exhibited the same kinds of flaws and problems and cheapness, then I knew the lemon-ness was not exclusive to a few rare bad models. If it seemed I got a bad apple and the whole batch wasn't rotten, then I could maybe forgive the manufacturer. 4) Related to #3, dealerships culture should not reflect attitude that bad experience was "normal or expected."
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
Our 2015 Audi A3 has been spectacular so far though the VW Golf has had a few issues that have all been taken care of. Besides illogical things done by VW on a new model, we are very pleased with our first stab at German vehicles! Very pleased!
The Sandman
2023 Hyundai Kona Limited AWD (wife) / 2025 VW GTI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
But because GG is having problems with Cadillac and GM, the same posters come out of the woodwork and call HIS POSTS and others who support GG "BASHERS"!
Let's be clear: that wasn't what I said and you should know that. GG is not the issue here. It is the drive-by posts of certain others.
THEN CALL THEM ON IT!!! Why play coy with your frustrations with one or two posters?</</p>
blockquote>
To be fair, I understand what ab is saying. It is one thing to say things that are factual - GGs story is all his experience and so it is factual, and ab accepts that - but if someone says Cadillac doesn't know how to build cars and they don't care whether their cars are any good, or they don't know how to make electronic items - that is unsubstantiated, it is just an opinion, and is a form of bashing.
The statistics henryn came up with are factual. Just what they mean would be interesting to know.
Mike, makes a good point that if an unsubstantiated claim is made, ab should point that out to that poster. Most comments posters have made are based on real facts, and those are legitimate. If any car maker treated a customer this way we would want to find out why and would want to know how we can protect ourselves.
I offered to keep updates about my situation off these boards....more than once! I was persuaded to keep posting. I've given the dealers' and Cadillac's responses....which have been, and continue to be bordering on ridiculous.
If you don't think I'm being honest, That's your issue, not mine.
But, in fairness, I've had not one, but two dealers who can't fix the car. What they've said to me, I've reported here. I consider Cadillac's treatment of my situation embarrassing to not only me, but to their Dealers, and certainly to those of us who put our trust in the brand by spending tens of thousands of dollars in their product.
I wish no ill will towards anyone who owns a Cadillac and is happy with it.
Yes...pretty clear cut case that by Ohio law, they should buy the car back under Lemon Law. What does Cadillac do? Deny, stall, delay.
The more I write about it, the more irritated. They've been arrogant with me. They've been condescending to me.
No, I won't let up on Cadillac.
I know the quickest way to get GG to stop posting about his ongoing saga and dissatisfaction with Cadillac and GM is for them to buy the car back at full price and it'll be over and done with.
Also, for those that think posting about one's own ownership experience is "bashing" a brand based on a sample of one, you or @ab348 are also welcome to pay GG his purchase price for the car as-is. I'm sure GG would agree to stop posting about it if you pay him on behalf of GM (or maybe it's all principle now for GG against GM?). I know I'd sign a contract without hesitation to never "bash" Chrysler again if someone paid me my purchase price on a '95 Dodge Neon.
But because GG is having problems with Cadillac and GM, the same posters come out of the woodwork and call HIS POSTS and others who support GG "BASHERS"!
Let's be clear: that wasn't what I said and you should know that. GG is not the issue here. It is the drive-by posts of certain others.
The quotes are mine. I take exception to be characterized as a drive-by. I have been present in this forum for eleven years, posted overall 3893 post (plus this one) with people agreeing or disagreeing with my opinions, never questioning my integrity, unless of course I said something negative about GM.
BTW, I fully stand behind my statement that high-tech glitches happen to all brands and I'm equally annoyed that others like Benz, or BMW give us beta-test level products charging full price. Also, when I heard of anybody else having a "high tech" problems during "bumper-to-bumper" warranty period (like Audi S4 having MMI issues and dealer blaming them on gas), I was equally enraged by those as I was with GG's CUE "working as designed". However, other than that S4 issue, I can't recall any other case where dealer would refuse to fix something by saying "what da ya want - it's high tech".
I also said that TWO (not one - TWO) dealers, one media representative and several customer service representative responses to GG's problems become a pattern than one can start asking legitimate questions about GM's corporate culture. If this makes me a GM basher then see above.
I also mentioned those forbidden words "bailout", or "bankruptcy". That is an automatic "basher" qualification. We all know that GM's bankruptcy had nothing to do with quality of its product, service, management, or workforce, it was a well-documented conspiracy between media, Chinese currency manipulation, combined Bush and Obama administrations, and hordes of those terrible customers who should have fulfilled their patriotic duty and buy domestic and instead they chose something else. Well, there was probably some some bad luck involved - if not for the financial crisis, GM would have been a prospering organization with nothing, but hit after hit and people would be lining up for its products. BTW, all of it applies to Chrysler, but never mind. I'm specifically GM basher.
BTW, I repeatedly said many of not-so-positive things about other manufacturers, such as (in just last couple of days) Volkswagen and Benz have been consistently at the bottom of the CR reliability pylon, Toyota had those sludge problems and Honda had transmission issues in the past. People read it, they agree, or disagree, somebody adds something and we move on. Because, as we all know it, all those fine organizations have faltered in the past. However, statistically, some faltered less than others. My position is GM is in top three. That's my opinion - if that makes me a basher, so be it.
EVERY SINGLE TIME I (or others) make some kind of a generalization about GM, whether it's based on GG's gauntlet, or some other things, it's a major offence, unfair and unfounded attack with lineup of people ready with buckets of accusations against my integrity.
The insecurity of GM fans is truly staggering. For other brands, I may be either right, or wrong, depending on the eye of the beholder. For GM, it's not enough to be just wrong - the fact, I don't particularly like GM's past and recent performance and make my opinion known, makes me automatically a drive-by troll that has nothing better to do, but think how to take such a fine organization down. I'm afraid, I'm not that powerful.
If you are PRO Consumer Reports must you be a GM basher? I guess that would be part of the media conspiracy bringing the big 3 down.
As I've always said, it's time people put their money where their mouth is. If your neighbor wouldn't consider a Big 3 car due to past experience or bad CR reviews, and you believe times are different now, then maybe it is your Patriotic American duty to offer and provide a bumper to bumper warranty backed by your money beyond the manufacturer's warranty (extended warranty) if they would buy Big 3?
I can't see the downside being very costly, at least from what I've seen with the very best car building companies out there. Granted, I would demand the scheduled maintenance be followed rigorously and closely, or no warranty. On the other side, most people have terrible credit, so I'd probably want $10K or so set aside in an Escrow account of some sort to prove you have the funds to back up the warranty. I could see the buyer might also want you to provide a friendly "free neighbor loaner" as part of the package when warranty work is needed. That could add to the tab.
I see the avoidance and aversion of consideration for certain brands as a risk avoidance. Take away the risks, and you might have more buyers.
'18 Porsche Macan Turbo, '16 Audi TTS, Wife's '19 VW Tiguan SEL 4-Motion
Finally- I have a sales story! That didn't end well... The following email that I sent to the "Business Development Manager" pretty much says it all:
Dear Ms. xxxxx My wife and I are no longer interested in buying that car. Please let me give you a bit of background information that will explain why.
On August 17 my wife and I drove to Kings Ford in Cincinnati to look at another Ford CPO Mustang GT Premium. That car was Guard in color and had every option your Mustang has plus it had the Enhanced Security Package. It had 890 miles on it and the asking price was $37,000. Before we even began to negotiate our salesperson offered us $4,500 for our car and cut $500 off the Mustangs price- $32,000 plus tax, title and license. I foolishly decided to go home to think about it and the car sold soon after- on the same day I decided to buy it.
I next located your car on Autotrader and-before driving up-my wife and I decided that if we could make the same deal($32,000 plus TTL) we would buy it- even though your car had less equipment, double the miles, and was painted a color we did not like nearly as well as Guard.
When we arrived and asked for you we were told you were in "Internet Sales" and that we would need to work through a salesperson- even though I had set up, as you put it, a "VIP appointment" with you. When we sat down with your salesperson we were informed that the CPO certification was not included in the "internet price" and further that our trade was only worth $3,000 because of "damage to the rear." I have gone back and checked the Mustang's web page(http://www.andymohrford.com/inventory/2015-ford-mustang-gt-rwd-2d-coupe-1fa6p8cf6f5301815) and I can find no mention that CPO certification requires an additional fee. Secondly, my car has no damage to the rear and has never sustained any damage to the rear.
In addition, my wife and I did not appreciate having to ask in order to get our keys back and to further find that our car had been moved around the corner out of our sight. To top it all off, as we were leaving the manager(Mr. xxxxx I believe), stated, "Give me a number I can take to the General Manager"- even though I had told our salesperson five minutes earlier that we'd accept $34,000 out the door and use Ford Credit financing.
In short, we spent five hours of our time traveling to and from your dealership only to be treated in a dishonest and rude fashion- and as a result we do not wish to deal with Andy Mohr Ford either now or in the future.
By the way, this letter was sent in response to an email from Ms. xxxxx making a counter offer within $500 of our number and offering to have the Mustang driven down to us and our Mazda picked up. The whole sorry crew can go pound sand...
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive
Comments
The infamous intermittent power steering failure...."we contacted Cadillac engineering and this happens on occasion with their power steering systems. They do that because they were designed that way." Uhhh---huhhhh!
What's so sad, they just went through the power steering issues due to ignition design. Yet, they do it again. How can anybody say with a straight face GM has changed even a little bit? They are literally untrainable.
The "high tech" response would be funny, if not being so infuriating. They're no different than many other manufacturers, who charge full price for beta-test level features. However, when others do that, they most often than not at least try to fix it.
2018 430i Gran Coupe
2017 Cadillac ATS Performance Premium 3.6
Every manufacturer builds vehicles with issues. I personally haven't seen any aggressive GM bashing here. There are definitely some folks with no love for GM...try not to let it bother you.
2013 Mustang GT, 2001 GMC Yukon Denali
Mike had an issue with Mercedes, I had one with Audi, I don't care who wants to talk about it...as long as it is all factual. In my case the help and encouragement I got from other posters was instrumental in me getting back about $1200 from the $2300 cost.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
I believe auto manufacturers are constantly under so much pressure from the Federal Government regarding safety, fuel economy, environmental impact of their products, to name a few, that they attempt to conceal, as best they can, defects in the manufacturing process and/or improper tolerances in the parts they use as long as they can in order to avoid costly lawsuits and fines.
GM, Honda, Toyota, et al, only serve to prove my point. In GM's case, bankruptcy became a more viable option than keeping the status quo and face humongous lawsuits. I am sure any company would have done the same thing.
I just don't trust auto manufacturers because of their history of concealment - not just GM, but every last one of them.
GG's experience is not unlike the experiences I have had with Lexus, BMW, Pontiac, Chevrolet and Cadillac Divisions (Cadillac with my 4-6-8 engine in my Sedan DeVille), and Mercedes-Benz and Audi (my 3000 CE would accelerate unintentionally).
I've been just as critical of my MB as GG has been with GM. But I don't and won't tolerate bashing just for the sake of anger over one product. GG had every reason to be angry and upset. But all of us know that there are millions of satisfied GM consumers. This is just one saga about the trials and tribulations of a dissatisfied and angry Cadillac owner. We've all read many sagas here on Edmunds over the years. What about jmonroe and his Genesis issues (engine blew up IIRC). What about my saga about fuel injectors on my 2012 E 350 or my E400 build?
At least GG has a platform here on Edmunds where he can vent his anger and frustrations (as do the rest of us if we need to).
I realize we have heard only one side of the story - GG's point of view and his recollection of the interactions he has had with Cadillac, the dealership and service departments and of course GM. I have to trust GG's interpretations of his experiences because GG has never given me any reason not to trust him. On the other hand, I have had many varied experiences with auto manufacturers that give me much pause when trust is required.
From my perspective, I have not seen or read anything on this forum that leads me to believe there is GM bashing going on. But I do read about the trials and tribulations of a poster named graphicguy.
2024 Genesis G90 Super-Charger
If you don't think I'm being honest, That's your issue, not mine.
But, in fairness, I've had not one, but two dealers who can't fix the car. What they've said to me, I've reported here. I consider Cadillac's treatment of my situation embarrassing to not only me, but to their Dealers, and certainly to those of us who put our trust in the brand by spending tens of thousands of dollars in their product.
I wish no ill will towards anyone who owns a Cadillac and is happy with it.
Yes...pretty clear cut case that by Ohio law, they should buy the car back under Lemon Law. What does Cadillac do? Deny, stall, delay.
The more I write about it, the more irritated. They've been arrogant with me. They've been condescending to me.
No, I won't let up on Cadillac.
A buying and selling story from me today. Closed on the sale of my house as well as the purchase of our new home. Selling side went off without a hitch at 9:30 this morning.
The buy transaction, however, was a little dicey. We were scheduled to close at 1PM, but there was a problem with our lender sending the paperwork to the wrong title company. Our realtor said this was the first time she'd seen this happen in more than 20 years on the job. Once we got that straightened out, we signed our paperwork and expected the lender to release the funds electronically to the title company. Realtor got confirmation that it had been done. Title company didn't see the money. Back on phone to lender, who confirms wire transfer was sent. Nope - still no money. After 20 gut wrenching minutes, the money finally shows up and everybody gets paid.
So, flush with enough money to buy a stripped 2015 Mustang GT, the wife and I start shopping. Ordered 1700sf of ceramic tile, a new over the range microwave and a new front storm door. Wife and daughter have paint colors picked out and will get paint later this week. We take possession of the new house on Saturday, but aren't moving into it until the 21st. Plan to rip out all the flooring (currently a mix of hardwood and carpet) and replace with tile and hardwood, heating the main floor tile. Labor Day weekend will be spent painting, installing the storm door and microwave, replacing all the locks and getting the bedrooms and stairs measured for new carpet.
Next few weeks looks to be quite busy to prepare the house. If the budget allows, we plan to replace the countertops, which are currently Formica and in horrible shape. If you've upgraded your countertops, I'm interested in your stories about pros/cons - granite, engineered surfaces, quartz, etc.
I took the day off of work, but ended up more mentally exhausted than usual. Good thing we don't buy houses as often as we buy cars.
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2015 Subaru Outback 3.6R / 2024 Kia Sportage Hybrid SX Prestige
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
2024 Genesis G90 Super-Charger
But, every problem has a solution, best wishes for your exciting new adventure.
We have granite counters at home....I prefer solid colors so it wouldn't be my choice. The house was a year old when we bought it, so we weren't going to rip them out. Other than that, they seem fine. I think counters depend a lot on budget and personal taste.
Congratulations and enjoy your new home.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
We went with Quartz from LG, which is made in the U.S. Beautiful like granite with none of the acid sensitivity, so no sealing required and you could leave lemon juice on it all day with no effect. The downsides to Quartz are price and the need to avoid placing a very hot pan on a cold counter.
No counter material is perfect, but I've found Quartz to be a nice blend of beauty, longevity, and ease of care.
2018 430i Gran Coupe
When it comes to satisfaction and reliability, we can really talk only about the aggregate picture, as you can find individual to exemplify (not prove) any point you want to make. There is no denying that for example Japanese brands, both luxury and popular, clearly lead in overall reliability of the product, which leads to satisfaction as well (as those customers have generally very limited contact with the dealers), but are they really so great to own up to the problems that may surface once in a while, however, infrequently (especially those of systematic nature, like oil sludge in Toyota, transmissions in Honda, etc.)? Not really, it seems - forums are full of stories of indifferent dealers or representatives from Nissan, Honda, Toyota. Those several "voluntary" extended warranties from the past were not exactly voluntary. German brands are significantly lower on the pylon when it comes to aggregate statistics reliability of their product - they do seem to have generally better quality of the service response, except Audi/VW, where the frequency of bad service/response stories seems to be more pronounced. BMW's overall reliability is so-so, Audi's is all over the place (some years terrible, some years OK, some years very good, God knows what's going on there), Benz's and VW's reliability has been in the bottom of the Consumer Reports pylon for ages and not much has changed even recently. BTW, I don't hear MB or VW fans denying CR credibility, I ALWAYS hear domestic brand fans throwing rotten food at them, as full of s..t and biased. They are always offended by even mentioning Consumer Reports. German brands have good ownership satisfaction scores because their product, when it's working, is above and beyond anything else. "When it's working" is a big qualifier (see above), but it seems that's enough, as their sales are still climbing faster than the rest of the industry. Benz and BMW seem to also provide excellent dealer support during the warranty period, I'd argue generally above and beyond most of others, and thanks to marketing of their product more as a three-year lease venture than ten year commitment, they have enough of well satisfied first owners.
Unfortunately, most of domestic brands seem to have a double whammy of the history of both aggregate poor reliability (with exceptions noted below) and even worse customer service. There are some good exceptions, such as Buick even during worst time of GM (pre -bankruptcy) - it had best reliability of all the domestic brands, better than any German brand and better than many Japanese. Many jokingly would say it was because their powertrain technology was so old, they had enough time to get out all the bugs, but it had worked for their customers. However, the base was shrinking, so the brand had to bring something new bankruptcy, or no bankruptcy. Cadillac seem to be in the opposite corner - it was GM's top brand and it sometimes had some good technologies tried, from famous Northstar engine, to all others. What they often fell short on was support for those in their dealerships, when things didn't go so well. They periodically would swear to us, they changed, they are now better, but individual experiences seem to debunk those promises. Ford was always a mixed bag - some models absolutely excellent reliability (like Fusion or old Escort), others absolutely horrid. Dealers were nothing special. Worst of them seem to be Chrysler - I don't know anybody with something good to say about them.
To close this lengthy essay - no manufacturer is beyond reproach. If they were, they'd wipe out the competition. It's a tough business - regulations, logistics, demanding public. However, there are patterns, as each of those guys in business react differently to those challenges. It just so happens that GG's story seems to be so above and beyond anything imaginable (what hurts the most, it's supposed to be their top brand, where the customer is paying for more than just a product - or so the commercials say) that it brings very uncomfortable questions about Cadillac's ability to deliver. BTW, seems there is more bad stuff going on there, than just GG's woes, as sales of CTS and ATS are simply crashing (-40 percent yoy, or so). If not for the Escalade, Cadillac would already be on same path to oblivion, as Saab. Considering, CTS is brand new and ATS is just couple of years old, this can't be good. It is not likely related to GG's problems, but it's something to consider in the overall picture.
2018 430i Gran Coupe
I really like Quartz also. I hate the name because at first I thought it was actual quartz. No, it's a man-made product. But it is just gorgeous.
One thing I find interesting is how Corian went from being a high-end, desirable countertop product to one that it seems nobody wants any more.
2017 Cadillac ATS Performance Premium 3.6
2017 Cadillac ATS Performance Premium 3.6
"Open concept" any (every) one? I occasionally watch perfectly beautiful and serviceable kitchens ripped to shreds on more than one TV series and replaced with stuff that often, to me, looks worse, at huge expense. But at least it's not "dated". . .yet. It will be in 10 years, though (maybe sooner if the marketing mavens are successful), and the beat goes on.
I thought I was clear in my comment but let's try this again: I have no issue with anything GG posts. He can fill his boots and post every 5 minutes for all I care. It is his car and his experience and he is free to express how he feels about that.
It is the other know-nothings who come on here and shoot from the lip about GM, Cadillac and their motives and culture while knowing absolutely nothing about any of it that are an annoyance.
2017 Cadillac ATS Performance Premium 3.6
There are many choices, depending on the look you are going for. I always thought poured concrete was a really interesting option, but I think it requires a very specific kitchen design to pull it off. Since you are replacing counters only, I'll assume you would focus on the traditional choices of laminate, solid surface, granite, or quartz.
Laminate is just cheap garbage, as you have already surmised.
Granite does indeed require some maintenance. It isn't as fragile as I think tyguy makes it sound, but it definitely isn't indestructible, as many shoppers think it is. I use specific cleaner on ours, but I've never sealed it and we have had zero issues in 10 years. People choose it for its natural beauty and randomness of design.
The big advantage to solid surface is that it is repairable. You crack it or burn it, for example, and they can come in and actually cut out the offending section and "melt" in a patch. You'll never know it was damaged when done. It is, however, the most boring looking.
I'll be the 3rd to vote for quartz. It comes the closest to looking like granite while being completely maintenance free. Cost is pretty similar between the two, so that's not much of a consideration. Like I said, the only reason to choose granite is for the aesthetics, as my wife did.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
2014 Malibu 2LT, 2015 Cruze 2LT,
HEY! I own a Chrysler and I'm personally insulted that you would say that and...wait...No, you're right, they're crap.
As a former MOPAR fanatic I'm sad to say that my best Chrysler was my old '69.
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
So, I looked up the current warranty.
A: All GM cars and light duty trucks are covered. The Powertrain Limited Warranty is 100,000 miles or 5 years (whichever comes first, see dealer for details). It is fully transferable and there are no fees and no deductibles.
A: The Bumper-to-Bumper New Vehicle Limited Warranty on new GM cars and light-duty trucks remains in effect for 3 years or 36,000 miles (whichever comes first, see dealer for details) on Chevrolet and GMC vehicles; and 4 years or 50,000 miles (whichever comes first, see dealer for details) on Buick and Cadillac vehicles.
Just out of curiosity, which of these would GGs steering and engine hesitation fall under? And what part of Bumper-to-Bumper do they not understand?
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
The bashing has been limited to GG's particular car/dealership and company experience ... and deservedly so.
My family has owned a few GM products (in the 90's) and most of them were good (Oldsmobile Cutlass, Chevy Malibu,) and only one really bad (Cadillac Catera.)
GG is not a drive-by poster. He's been here for a long time and I, and I'm sure most (all?) of us would say that he's a fair/honest poster.
I don't doubt his Cadillac story.
"How can anybody say with a straight face GM has changed even a little bit? They are literally untrainable.
The "high tech" response would be funny, if not being so infuriating. They're no different than many other manufacturers, who charge full price for beta-test level features. However, when others do that, they most often than not at least try to fix it. "
If that isn't bashing of the entirety of GM then I don't know what is.
2017 Cadillac ATS Performance Premium 3.6
There have been many "sagas" posted on this forum involving similar experiences with Audi, Merceded-Benz, Huyandai, BMW, to name a few. I don't recall any one complaining about those posts or that they were bashing auto manufacturers. But because GG is having problems with Cadillac and GM, the same posters come out of the woodwork and call HIS POSTS and others who support GG "BASHERS"! I have nothing personal to grind about GM. I have had problems with MB, BMW, AUDI, Pontiac and Cadillac with my 4-6-8 V8.
I think it's ludicrous to not call my issues with auto manufacturers "bashing" but to call GG's issues bashing. Hypocrites is my take on it!
2024 Genesis G90 Super-Charger
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Let's be clear: that wasn't what I said and you should know that. GG is not the issue here. It is the drive-by posts of certain others.
2017 Cadillac ATS Performance Premium 3.6
If you have an issue with one or two posters regarding their comments, then CALL THEM ON IT! Don't make blanket statements about people who comment about this horrible experience of GG's. If you disagree with a comment, respond directly to that comment instead of calling some so called anonymous individuals you don't want to name as BASHERS!
2024 Genesis G90 Super-Charger
2024 Genesis G90 Super-Charger
Last year, I considered a Charger. Went looking for one with the Hemi. None to be had in Houston, zip, zilch, nada, none.
http://gm-trucks.com/forums/topic/176756-gm-posts-sales-gains-claims-market-share-car-sales-dive/
9/1/2015
General Motors again was one of the first car-makers to announce its August results. In a press release the automaker claims it gained a full percentage of the U.S. retail market share in August. This despite terrible car sales in the month. First the bad news. Here are some of the car sales for August compared to last August:
Cadillac ATS -12.7 (down 12.7%)
Cadillac CTS - 33.3
Cadillac XTS - 48.6
Buick Regal - 23,2
Verano - 48.4
Chevy Camaro - 23.2
Cruze -37.4
Sonic -63.5
Volt - 45
Malibu was up 7.4%
GM has had an amazing month due only to crossovers and trucks. As we have reported previously, GM is very quickly exiting the car business in North America. GM's trucks like the Silverado and Sierra had single digit gains in the month. The Colorado and Canyon have leveled off now at their 10K per month maximum. We'd like to take GM's side and report all the great statistics that the company is touting, such as:
"Truck Sales up For 16th Consecutive Month"
"Buick Crossover Sales Up 28%"
"Cadillac SRX (crossover) Up 52%"
However, the real news to our eyes seems to be the very real possibility that GM cars are becoming irrelevant in the U.S. market. They have legions of fans, get great reviews, and don't sell.
'24 Chevy Blazer EV 2LT
Also, for those that think posting about one's own ownership experience is "bashing" a brand based on a sample of one, you or @ab348 are also welcome to pay GG his purchase price for the car as-is. I'm sure GG would agree to stop posting about it if you pay him on behalf of GM (or maybe it's all principle now for GG against GM?). I know I'd sign a contract without hesitation to never "bash" Chrysler again if someone paid me my purchase price on a '95 Dodge Neon.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
1) The buyback process was dealt with fairly and quickly on the one lemon.
2) The excellent 2 cars were truly excellent and almost flawless or flawless.
3) If I looked at other (in my case Neon's) on the street, and they exhibited the same kinds of flaws and problems and cheapness, then I knew the lemon-ness was not exclusive to a few rare bad models. If it seemed I got a bad apple and the whole batch wasn't rotten, then I could maybe forgive the manufacturer.
4) Related to #3, dealerships culture should not reflect attitude that bad experience was "normal or expected."
Edmunds just swapped the exhaust in their Mustang and posted a comparison sound clip.
http://www.edmunds.com/ford/mustang/2015/long-term-road-test/2015-ford-mustang-gt-new-exhaust-before-and-after.html
The Sandman
2023 Hyundai Kona Limited AWD (wife) / 2025 VW GTI (me) / 2019 Chevrolet Cruze Premier RS (daughter #1) / 2020 Hyundai Accent SE (daughter #2) / 2023 Subaru Impreza Base (son)
To be fair, I understand what ab is saying. It is one thing to say things that are factual - GGs story is all his experience and so it is factual, and ab accepts that - but if someone says Cadillac doesn't know how to build cars and they don't care whether their cars are any good, or they don't know how to make electronic items - that is unsubstantiated, it is just an opinion, and is a form of bashing.
The statistics henryn came up with are factual. Just what they mean would be interesting to know.
Mike, makes a good point that if an unsubstantiated claim is made, ab should point that out to that poster. Most comments posters have made are based on real facts, and those are legitimate. If any car maker treated a customer this way we would want to find out why and would want to know how we can protect ourselves.
2017 MB E400 , 2015 MB GLK350, 2014 MB C250
BTW, I fully stand behind my statement that high-tech glitches happen to all brands and I'm equally annoyed that others like Benz, or BMW give us beta-test level products charging full price. Also, when I heard of anybody else having a "high tech" problems during "bumper-to-bumper" warranty period (like Audi S4 having MMI issues and dealer blaming them on gas), I was equally enraged by those as I was with GG's CUE "working as designed". However, other than that S4 issue, I can't recall any other case where dealer would refuse to fix something by saying "what da ya want - it's high tech".
I also said that TWO (not one - TWO) dealers, one media representative and several customer service representative responses to GG's problems become a pattern than one can start asking legitimate questions about GM's corporate culture. If this makes me a GM basher then see above.
I also mentioned those forbidden words "bailout", or "bankruptcy". That is an automatic "basher" qualification. We all know that GM's bankruptcy had nothing to do with quality of its product, service, management, or workforce, it was a well-documented conspiracy between media, Chinese currency manipulation, combined Bush and Obama administrations, and hordes of those terrible customers who should have fulfilled their patriotic duty and buy domestic and instead they chose something else. Well, there was probably some some bad luck involved - if not for the financial crisis, GM would have been a prospering organization with nothing, but hit after hit and people would be lining up for its products. BTW, all of it applies to Chrysler, but never mind. I'm specifically GM basher.
BTW, I repeatedly said many of not-so-positive things about other manufacturers, such as (in just last couple of days) Volkswagen and Benz have been consistently at the bottom of the CR reliability pylon, Toyota had those sludge problems and Honda had transmission issues in the past. People read it, they agree, or disagree, somebody adds something and we move on. Because, as we all know it, all those fine organizations have faltered in the past. However, statistically, some faltered less than others. My position is GM is in top three. That's my opinion - if that makes me a basher, so be it.
EVERY SINGLE TIME I (or others) make some kind of a generalization about GM, whether it's based on GG's gauntlet, or some other things, it's a major offence, unfair and unfounded attack with lineup of people ready with buckets of accusations against my integrity.
The insecurity of GM fans is truly staggering. For other brands, I may be either right, or wrong, depending on the eye of the beholder. For GM, it's not enough to be just wrong - the fact, I don't particularly like GM's past and recent performance and make my opinion known, makes me automatically a drive-by troll that has nothing better to do, but think how to take such a fine organization down. I'm afraid, I'm not that powerful.
2018 430i Gran Coupe
As I've always said, it's time people put their money where their mouth is. If your neighbor wouldn't consider a Big 3 car due to past experience or bad CR reviews, and you believe times are different now, then maybe it is your Patriotic American duty to offer and provide a bumper to bumper warranty backed by your money beyond the manufacturer's warranty (extended warranty) if they would buy Big 3?
I can't see the downside being very costly, at least from what I've seen with the very best car building companies out there. Granted, I would demand the scheduled maintenance be followed rigorously and closely, or no warranty. On the other side, most people have terrible credit, so I'd probably want $10K or so set aside in an Escrow account of some sort to prove you have the funds to back up the warranty. I could see the buyer might also want you to provide a friendly "free neighbor loaner" as part of the package when warranty work is needed. That could add to the tab.
I see the avoidance and aversion of consideration for certain brands as a risk avoidance. Take away the risks, and you might have more buyers.
That didn't end well...
The following email that I sent to the "Business Development Manager" pretty much says it all:
Dear Ms. xxxxx
My wife and I are no longer interested in buying that car. Please let me give you a bit of background information that will explain why.
On August 17 my wife and I drove to Kings Ford in Cincinnati to look at another Ford CPO Mustang GT Premium. That car was Guard in color and had every option your Mustang has plus it had the Enhanced Security Package. It had 890 miles on it and the asking price was $37,000. Before we even began to negotiate our salesperson offered us $4,500 for our car and cut $500 off the Mustangs price- $32,000 plus tax, title and license. I foolishly decided to go home to think about it and the car sold soon after- on the same day I decided to buy it.
I next located your car on Autotrader and-before driving up-my wife and I decided that if we could make the same deal($32,000 plus TTL) we would buy it- even though your car had less equipment, double the miles, and was painted a color we did not like nearly as well as Guard.
When we arrived and asked for you we were told you were in "Internet Sales" and that we would need to work through a salesperson- even though I had set up, as you put it, a "VIP appointment" with you. When we sat down with your salesperson we were informed that the CPO certification was not included in the "internet price" and further that our trade was only worth $3,000 because of "damage to the rear." I have gone back and checked the Mustang's web page(http://www.andymohrford.com/inventory/2015-ford-mustang-gt-rwd-2d-coupe-1fa6p8cf6f5301815) and I can find no mention that CPO certification requires an additional fee. Secondly, my car has no damage to the rear and has never sustained any damage to the rear.
In addition, my wife and I did not appreciate having to ask in order to get our keys back and to further find that our car had been moved around the corner out of our sight. To top it all off, as we were leaving the manager(Mr. xxxxx I believe), stated, "Give me a number I can take to the General Manager"- even though I had told our salesperson five minutes earlier that we'd accept $34,000 out the door and use Ford Credit financing.
In short, we spent five hours of our time traveling to and from your dealership only to be treated in a dishonest and rude fashion- and as a result we do not wish to deal with Andy Mohr Ford either now or in the future.
By the way, this letter was sent in response to an email from Ms. xxxxx making a counter offer within $500 of our number and offering to have the Mustang driven down to us and our Mazda picked up.
The whole sorry crew can go pound sand...
Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
Wife's: 2021 Sahara 4xe
Son's: 2018 330i xDrive