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CONSIDERATE Salespeople & CONSIDERATE Buyers
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Comments
Very considerate of him, as I would've given them all excellents any ways. Made a positive impression though!
The Sandman :-)
Or, he just really likes spending time at car dealers (works for me!)
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
kcram
Host
Smart Shopper and FWI Message Boards
Does anyone know of a good dealer outside of Phila?
You can get internet quotes from Turnersville. Their prices tend to be competitive as quoted, and on the up and up.
2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.
Turnersville has the best purchase prices, along with a big selection. Roger Penske's group owns this dealership. I can recommend salesman Larry Giordano.
Runnemede gets the nod for service (pricing and otherwise).
Good luck.
We went looking at the new Volvo S40 as the Audi was my car and my wife wanted the next new car to be something for her to use for commute (she drives a '01 Accent!). Anyways, the new 2004.5s were barely on the lot and after chatting to the salesman (Joe) and taking a drive we were interested.
We wanted a specific package and they found one at the docks and arranged for it to come to the dealer, no pressure. Once there, we got a deal that they paid the last 3 payments on the lease (they didnt want the car so we are turning it back in to Audi soon), put $1500 down and got $400 under sticker with 2.9% APR over 5 years, and all this with not great credit (575 score as we had a few problems in recent times). We were amazed!
After we took delivery we got an invite to the official launch of the new S40 at the dealer (was a great event with amazing food and even Xbox video games with Volvo rally cars!) and a week ago in the mail we got a "thank you" of a stadium chair!
I would actually recommend ALL the Rahal dealerships in the Wexford, PA area. They carry Mercedes, Volvo, Aston Martin and Jaguar and i dont think my wife and I will buy a car elsewhere now.
Thanks for reading.
I see your deal a little different. The 2.9 percent financing is a Volvo Corporate incentive program on the car.
Those lease payments that were picked up by the Volvo dealer on the old Audi cost you about $1000. Had you waited until the end of your lease to buy the Volvo then you could have negotiated the price down to maybe $1400 (or so) under sticker. There is no free lunch regardless of what the Volvo salesman said. Somebody had to pay those last lease payments - and it wasn't the dealer.
However if you are happy with your deal and they treated you well then that's all that matters.
I soon realized that I was dealing with very knowledgeable, honest folks. I could leave the car for service Sunday afternoon on the way home, and pick it up the following Friday. No games, no service done without my approval; they actually told me a couple of times that some service I thought was necessary was not needed! I even receive a follow-up phone call from the service manager after each visit--they in turn have received top marks on their service surveys. Because of my success with their outstanding service, I thought I would try the sales end of this dealership. I'm glad I did.
First car purchased from them was 2003 Olds Aurora, February 2003. I found the car in their internet inventory on February 25 and sent a price quote request. This car had been on their lot exactly one day. It was exactly what I wanted. I received a personal e-mail back from the internet manager with a very fair price. I called and sealed the deal over the telephone with the salesman the internet manager referred me to. Because I was already a service customer, they didn't even require a VISA or MC deposit to hold the car--just my word! I drove through the remnants of an ice/snow storm and picked up the car on February 28, the last day of the 0% financing. The F&I lady was superb. $89 doc fee. No mention of any mop/glo or other add ons, just gap insurance, IIRC. No pressure at all. She went line by line through the contract, explained in detail, and because she asked the right questions about my driving habits, I extended the 5 year/60K warranty (standard no cost extra on Oldsmobiles) an additional one year for additional $100! (I own four cars, don't ask!) I was in and out of F&I in less than 1/2 hour.
The salesman spent two hours going over features of the car upon delivery, programming the OnStar, etc. I received an "official" tour of the service area, and followup calls about the car, how I liked it, did I have any questions, etc. This car now has almost 14K miles, has had some nonmechanical issues (sunroof rattle, defective bose stereo speaker) that were corrected to my utmost satisfaction the first time brought in to be corrected. In fact, the car was freshly washed and vacuumed each time.
The internet manager is now the dealership's General Manager. He is a pleasure to deal with. I bought two more cars in May 2004 from this dealership and I could not be happier. They have received the highest survey marks possible each time. In fact, I have written comments on my surveys every time. I work in a high profile, service-related position so I quickly recognize and am appreciative of outstanding service. These folks are the epitome of just that.
If you are in the market for a GM product other than Cadillac, I highly recommend CP Diver, Rehoboth Beach, Delaware. My salesman, the GM and the F&I lady were just first-rate.
I will be more than happy to relate my other two purchases at a later time, or as Macakabee would say....to be continued! Sorry for the long post.
You don't have to set up an appointment, but if you do it helps. Please ask for the sales person you spoke with over the phone (if you did have an apt.) as we're on commission. If you can't make it then call and let us know.
We will be asking you questions: which car you like, your driving needs, wants etc.. but you should also tell us:
-Your mission for the day: are you here to gather information/ brochures, compare and test drive models, learn about our dealership, learn about finance specials? etc. I will give you all the time in the world even if you don't intend to buy that day, week, or even month. But if you're 6 months away from a purchase I'd save the test drive and haggling until you are closer to buying as not to waste both of our times. A test drive today will be forgotten in 2 weeks (the feel of the car), so why bother.
-Timeframe that you have for obtaining the vehicle and your budget.
-Are you the only decision maker or do other family members need to be there (wife, kids, girlfriend/boyfriend/mistress, uncles etc). Too many times we go back and forth negotiating and haggling with our manager to try and get the deal for you only to be told that "I can't buy, have to ask mother/wife/brother/sister etc." I don't haggle for fun especially if nothing will come out of it or if you are not planning to purchase that day.
Something about the car you don't like? Don't be shy, let us know. Sometimes we assume you like the car, go through the process of test driving, finding all the history or paperwork on it (especially used cars), and haggling only to be told "I have to think about it" If you are still at the thinking stage then why bother putting me, my manager, and yourself, and often your family through the lengthy car buying process. Same if you don't like the car or if you don't know what car you want. Price itself or discounts, in most cases, will not make you like the car if you disliked it from the start.
After gathering information/test drive, when you return to seal the deal or to actually buy, please ask for the same salesperson you originally dealt with (if you received good service) and please call that salesperson beforehand to let the know you're coming as we're all on commission, and it hurts to have spent one or two hours with you only to you come in on our day off, or having you taken by another salesperson.
Please be reasonable with the offers, we have to earn a living too. You wouldn't work for free so why should I? Thank you
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
Test drive: take it for a few hours if you need but if you want to drive 4 totally different vehicles (SUV, coupe, truck, van) all thousands of $$$ apart in price then you probably won't be taken seriously. Narrow the field down, then go test drive.
Financing: give F&I opportunity to present you rates. If you think your bank has lower rates go that way or find out before hand.
Trade in: if you have a decent trade and our offer is close to "book value" present a reasonable counter offer. If you've been had by a shady car lot and overpaid for your car that you want to trade in, don't expect the dealer to overpay for it just because you did. Be realistic with the actual condition of your trade. If your trade has damage, or problems, we have to spend $$$ to fix it before we resell it. When customers come in and look at our used cars they want them to be mint, no dents, dings scratches, rips. All of that costs $$$!
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
My question: "Is your dealership reasonable when it sets the price or does it try to set the price as high as you can - whatever the market will bear?"
: )
Mackabee
For used cars we check what the market conditions are and set the price accordingly. there may be a little bit more margins in used cars than in new, but I've seen used cars sold at a loss, especially if they have been sitting on the lot too long.
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
I'm a new member since a few days ago, and loooks like I'll be spending some time on these posts.
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
I see the thread (inconsiderate buyers) but is is now READ ONLY.
That thread was the best thing on Edmunds.
(I will probably be banned for this post).
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Edmunds Moderator
Welcome back, mackabee - you were missed! And a proper welcome to boomchek.
kirstie_h
Roving Host & Future Vehicles Host
MODERATOR /ADMINISTRATOR
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2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
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The Sandman :-(
2016 Audi A7 3.0T S Line, 2021 Subaru WRX
Mackabee
aka Victor Monterroza
My brother-in law who's like the brother I never had went through the same thing last summer. he was checked last week and declared cancer free.
I know you are a tough guy and you will get through this. You have my e-mail address. Feel free to e-mail me at anytime.
Craig
I hope and wish the absolute best for you and your family. I have been reading, mostly lurking, on Edmunds for a couple of years now and I have always enjoyed reading your posts. They are very entertaining and make my day a bit brighter. Hopefully knowing that I and, I believe, many, many others on Edmunds feel this way about you will make your day and many days ahead brighter too.
Paul
Keep your chin up and fight through the bad times. Best of luck to you.
I'm so sorry about your illness. We've always enjoyed your positive attitude and your amusing stories here in the forums, so keep this positive outlook and sense of humor with you as you go into treatment. Sometimes, a good spirit can help your response to treatment.
Our thoughts and prayers are with you, and with your family as well. As you can, please let us know how it's going with you.
kirstie_h
Roving Host & Future Vehicles Host
MODERATOR /ADMINISTRATOR
Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name.
2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
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Victor
You've helped immeasurably during tough times with my son - it's time for some payback, just say the word.
Best of luck in the treatment and recovery, Victor. Your efforts here in the boards are recognized and respected, and I know a positive fighting attitude will keep you going.
kcram
Host - Wagons
Our prayers are with you and with G-d's help, you will be fine!
The Sandman :-)
And we look forward to many more Mack stories down the road.
Jim
Unfortunately having a little experience with some cancer issues with some family and friends, the most important thing is: Attitude ~ keep strong my friend, be your second best friend and the Big Guy will take care of the rest ...........
Terry.
I am also praying for you, and wish you the best....
It's a terrifying thing to go through, but think how much more you're going to enjoy life after the cancer goes into remission. If the doctor hasn't told you to start making funeral arrangements, you're going to be fine, but you have to find a way to deal with the stress; it is *much* more dangerous than the cancer. I know people who have had strokes or heart attacks while dealing with something like this.
Meditation, prayer, and spending time with family are all good solutions. Exercise will decrease stress and help you sleep, *if* the dr. says it's ok.
Finally, chemo isn't as bad as you've heard. It's not a day at an amusement park, but the drugs to control the side effects have gotten *much* better. Good luck!!
: )
Mackabee
: )
I think this news may FINALLY drive me to have the same "inspection" done. It's something my doctor has never suggested so I sure as heck have never brought it up!
Still, I know at my age I'm overdue.
Happy Thanksgiving to ALL of you!
The laxative before the procedure didn't bother me, I had almost no after effects. Now they will put you to sleep (you'll never see the garden hose), and you will probably not remember the ride home and the next few hours.
If you've got the insurance or other funding, are over 55 or 60, I think this should be done.....