Fuel-Tank Warranties Extended on 2006 Chrysler 300, Dodge Charger and Magnum
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Fuel-Tank Warranties Extended on 2006 Chrysler 300, Dodge Charger and Magnum
Chrysler is extending the fuel-tank warranties on 153,817 2006 Chrysler 300, Dodge Charger and Magnum vehicles after complaints of engine stalling at low speeds.
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Question: I understand the warranty on the gas tank has been extended on my 2006 300C to correct the problem with stalling after fill up. I have that problem. How do I go about getting it fixed under warranty? When I asked my dealer about this a couple weeks ago he said he has not heard anything about it.
Answer: [Niceties removed]. A review of our records indicates that your vehicle does not currently require service for any recall campaign or issued an extended warranty. We have updated your file to reflect the information provided in your email. Going forward, if any recall or extended warranty is placed on your vehicle at a future date, you will be notified via mail. Since you are currently experiencing problems with your vehicle stalling after fueling, we certainly recommend that you contact your local dealer to arrange an appointment so that they can inspect the vehicle and determine an appropriate course of action. If you receive notification of an extended warranty issued on your vehicle, we recommend keeping all receipts and invoices to submit for possible reimbursement at that time.
Julie: Hi, my name is Julie with Chrysler Customer Care, How may I help you today?
Russell Schwarz: I have a 2006 Chrysler 300. It is one of the cars that has a fuel tank problem. I am familiar with NHTSA Action PE13016 concerning the government investigation into this issue as well as the decision of Chrysler to extend the warranty on the 19-gallon fuel tank to lifetime coverage. I also received from the government site a copy of the letter that Chrysler said they sent out to owners concerning this matter. However, I never received the letter and my local Chrysler dealer service manager says that he has never heard of the problem nor is he familiar with any decision of Chrysler to fix the problem. In the mean time, I have struggled with this for three years every time I fill with gas. My car stalls 6 to 10 times after each fill up. What do I have to do to get this fixed?
Julie: I am sorry that you are experiencing this issue with the vehicle Mr Schwarz. By checking your vin I see that you do not have an extended warranty for this issue with the vehicle currently. In order to get this fixed I would ask you to reach out to your dealership for a diagnosis and repair.
Russell Schwarz: Are you familiar with NHTSA PE13016?
Julie: I am not familiar with the NHTSA PE13016.
Russell Schwarz: OK. Thanks. I will report this correspondence to NHTSA. Thanks for your reply.
Julie: You are welcome, is there anything else that I can assist you with today?
Russell Schwarz: No thanks
Julie: Thank you for contacting us at Chrysler today.
Julie has disconnected.
The recall (yes, it IS a recall!!) originally covered 06 year models, HOWEVER, Chrysler/Dodge extended the coverage to other years and models that had/have this problem. Even though your VIN # may not be included in this recall, IT IS STILL BE COVERED, so push the issue if they give you grief!! My local dealership (Boise, Idaho) said that even though my specific VIN # wasn't included in the original recall (or the year model), that because I described the problem I was having as "stalling after fuel fill-up", I was covered under the EXTENDED recall (you MUST tell them "EXTENDED RECALL" and "STALLS AFTER FUEL FILL-UP" to be covered).
BTW, just because you don't receive a recall notice, does NOT mean it's not a recall (as stated by someone above). The original VIN #s that were covered DID receive notices. This IS very much a recall. Recall means, a factory defect covered by the dealership for NO CHARGE to the vehicle owner (original owner or not).
I hope this clarification helps.
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