We are aware of the login problems affecting the forums, and appreciate your patience as we work on a fix.
Did you recently purchase a new Tesla, Rivian or Lucid vehicle directly from the manufacturer and willing to share how your experience compared to previous vehicle purchases made through a traditional dealer? A reporter would like to speak with you; please reach out to PR@Edmunds.com by 2/19 for details.
Nissan Quest 2004+: Problems & Solutions
This discussion has been closed.
Comments
As mentioned earlier, more manufacturers are making the rotors with thinner and lighter metals to save weight on the vehicle and improve gas mileage. IMHO, I don't think there is that much gas mileage gain. All they are doing is creating another headache for the consumer and another reason why people don't trust the dealerships.
BTW, soon is when you start hearing the brake squeal (when you are not depressing the brakes). many brakes have a wear indicator built in. they will squeal when it needs to be changed. Or you can change them in about 10k miles (30% of 40k is 12k miles).
I dont know anything about cat converters but I know they need to warm up to be effective. Does the smell go away after it warms up? The breaks, I have a case open with Nissan and we will be "keeping and eye on it" as they say, sure, we know where thats going dont we.
8,261 miles Brakes pulsating Rotors cut 1st time, 21,762 miles Brakes pulsating Rotors cut 2nd time, 26,900 Brakes pulsating Rotors replaced 1st time, 35962 miles Brakes pulsating New rotors cut 1st time, 37500 Brakes pulsating Rotors replaced 2nd time. From the OEM rotors this is 3 sets of rotors. My dealer has been VERY helpful and made evey effort to keep me a happy customer. The dealer is Lynnes Nissan West in stanhope, NJ. The svc dept had been outstanding thus far. Im guessing it depends on the dealership and how they care about their customers and want to retain them. I take all my svc needs to the dealer and would have no problem buying again from them. This is only because the way they have taken care of me. If i felt I was getting screwed I would not feel this way. Yes it is a wear and tear item but take a look here, these rotors are poor quality and pose a safety issue. They are a joke.
Innocent or not I’d take the $80 over explaining it to my wife. :shades:
Thanks
krishna
I have 2004 Quest SE that I bought new. I have had my van die on at least four or five separate occasions due to random electrical problems. I have had the same clicking sounds too. My dealer also says that I left something on, but we have always had our lights set to "auto" so they turn off automatically and I can't think of anything else I could have left on. At my latest trip to the dealer for related repairs they declared the battery dead and replaced it. My thoughts are either the battery was bad from the start or something with the electrical system ruined the battery. Either way I'm not convinced Nissan and my dealer has a handle on this. As a result my confidence the van is reliable is badly shaken.
Thanks
Dave
Next step would be to find a new dealer.
I feel your pain. I never had any major problems with my 2004 Quest 3.5S. It was a late build, and I believe the kinks had been worked out by then. However, the dealer service was atrocious. It took half a day just for oil changes. One time the hinge on the driver side glove box broke, and when the part came in, they said to drop it off and they would need 30 minutes to replace it. I dropped it off and went to lunch with my wife and kids. Came back 90 minutes later, and they hadn't even started. Then the service manager (Bankston Nissan in Irving, TX) told me that was not possible to do in 30 minutes. He said there would never be a case where I could just "drop in" and get anything done in 30 minutes, not even an oil change. Everything requires an appointment. I told him I was upset about being disinformed, and would not be returning there for service. I asked to have the part and fix it myself, he refused. I then went to another Nissan dealer in Ft. Worth, TX and told him the story. He gave me the song and dance, assured me their service would be better. But, he agreed that it was not a quick deal. To fix this simple little hinge, they had to disassemble the entire dashboard, and it would take at least half a day... I said fine, at least you were able to tell me that up front. He ordered the part (allegedly) and then never called me back at all!
No matter, within a week, we had traded our Quest for a new GMC Yukon XL (my wife has always wanted one, and I got a promotion at work, and they had the employee pricing deals, so we went for it).
I do believe the Nissans are decent products after the first model year or so. Quest and Titan and Armada reliability ratings went way up from 2004 to 2005. But the dealership experience was pathetic. Even the waiting room was tiny, uncomfortable, and not very clean.
I used to laugh when I saw the ratings for dealer satisfaction, service satisfaction, etc. I figured, if it's a good car, you won't be in the service shop that often, so who cares? Just shop for the best price. Also thought it was stupid to buy "luxury" vehicles that are just rebadge jobs of the less expensive varieties. Well, after this experience, and the others on this forum, I can see why people pony up for Cadillac, Acura, and Lexus instead of Chevy, Honda, and Toyota. Nice waiting rooms, good coffee, free loaner cars, and honest service managers are worth every damn penny. Every car has its problems, and the way the dealer handles it is just as important as the problem itself. "Middle class" dealers need to get a clue!
Also, the parts are rare, therefore you have to buy it from them. There are already two burnt map light bulbs in my van and i cant find it anywhere except from nissan dealer. It costs $10 each! Also, i recently notice that the oversized driver side wiper (28 in) is expensive and "buyable" at other places and it costs double over 26 in ones. Last but not least, the tire choice is still being dictated by GY Eagle LS 225/65R16 on lower trims... there is still no perfect fit for almost 3 yr since it is introduced!
I used to think that as well though I came from an Audi then Infiniti that both had very good service (think I got spoiled there). I dabbled a little bit with an Accord very bad service as well; similar to the Nissan.
I told my wife when we are ready for our next vehicles (hopefully after a long time) we’ll go the luxury route, even if it’s a CPO’d car.
First I had a hard time finding a dealer to take a look at the car. Although I live in the Los Angeles area, the closest dealers are all about 10 miles away. The first dealer I called didn't have an opening until a week later. The second one I called said no problem, just come on down, but when I did that I was told I needed an appointment. The third place I called said bring it down but it might be close to the end of the day for them to look at it. I did that and even caught a movie while I waited. However, after diagnosing the problem as a faulty strut, which is under warrantee, they said they didn't have the part in stock. So I made an appointment for a week later. The day before the appointment, when I called to confirm, I was told the part was on backorder. The service rep. didn't know what to tell me and suggested that call the Nissan Consumer Hotline. I did that, but the representatives could only get me an ETA on the part of 2/10/06.
So, my questions are: Is this typical? Is it reasonable to be without a reliable car for an entire month? Isn't it odd that a part that seems so standard should be so difficult to obtain? Is there something else I should try?
My last four cars have been Toyotas, which, of course, has a plethora of service options. I just have an opportunity to purchase my parents van, which I would use for transporting my three kids; however, safety and reliability are essential.
Link: bperk, "Nissan Quest 2004+ Problems & Solutions" #1791, 20 Jan 2006 5:55 pm
If you would also like documented proof of the "Door rattle silence kit" I'll fax over the letter to you also that addresses this issue. Please leave yoour fax #.
Remove rear combination lamp mounting bolts.
Pull rear combination lamp to remove from the vehicle.
Turn bulb socket counterclockwise and unlock it.
Remove bulb.
Install in the reverse order of removal.
I can email you a picture illustrating the bolts.">
BTW what is the name of the deealership?
We have 23,000+ miles on ours, and no problems, but we usually replace OEM disks with aftermarket Girlings when available.
Before I take it to the dealer, can anyone give idea as to what could be the problem?
Thanks
Is there anyone else out there who is experiencing this issue with their quest? I would like to find out as much as possible, so I can get the dealer to fix this serious problem. :confuse:
http://www-odi.nhtsa.dot.gov/cars/problems/recalls/recallsearch.cfm
Do the 200-2003 wheels fit? Or Altima or other Nissan wheels?
Guess what! Wifey is complaining that the steering wheel is vibrating again with the 3rd set of rotors... aggghhh.
There only 2000 miles on these rotors... agghhhh.
Its a good job I ordered a set of frozen rotors for the front wheels over the weekend. As I posetd before Im installing a set of frozen rotors on the front and rear of the van as I am exhausted with this issue. The front with shipping cost me about $250.00. I'll keep ya all posted how I make out with them.
Anyone ever have this trouble?