Chevrolet Malibu: Problems & Solutions

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Comments

  • e2helpere2helper Member Posts: 1,002
    Thank you.

    Do you have any problems with door lock switch operation on your vehicle?

    Do you have remote keyless entry on your vehicle?
  • jerrywimerjerrywimer Member Posts: 588
    My wife took our Bu into the dealership to let them check out the stereo yesterday. While she was there they replaced the remaining door panel (did an excellent job this time, btw. FINALLY the car looks new, as it should have when we drove it out of the original dealership's showroom).

    Back to the stereo- the service department said they were able to pull something from memory showing that the code had been set. However, since the stereo isn't doing it now (in fact, it only did it twice within a 20 minute period that one evening, and hasn't shown the message in the few days since), and since everything seems to be working correctly otherwise, that they can only make note of the issue in their system, in case something else happens in the future..

    e2helper: I'm taking a guess, but I wonder if you could confirm / deny / tell me how close I am- you mentioned in your reply to another poster having the "Check DAB" message appear that nothing could be done right now, but to expect a future firmware update to fix the problem. I'm guessing that means that this message is being triggered incorrectly (ie.- something in the software for these radios is causing them to trip a hardware error message when there's really nothing wrong), and that the firmware update will be to fix that problem? Am I hot, lukewarm, cold as ice?

    Thanks again for all the help you give us here!
  • ahodgesahodges Member Posts: 9
    I can't always lock my doors from the passenger side. I do not have a remote and I bought the car used so I don't know if it should have one. I have had plenty of trouble with my theft system it has been replaced twice.
  • e2helpere2helper Member Posts: 1,002
    Jerrywimer,
    I am on a little shakey ground for a couple reasons on this one.

    First of all I (personally) don't completely understand how the communication between radio and XM receiver works as far as all the "handshaking" that goes on. It is just one area I haven't had much of an opportunity to get very smart on.

    However this should change since I am currently driving a G6 GT with XM option (similar radio as Malibu) and so I can get a little smarter by observing how it works.

    The other thing is that I know there is a radio (not XM) software update coming which is supposed to address this occurrence (which happens very infrequently). However I am not in a position to indicate when it might be available. I would be putting myself in a bad position by making any promises on a specific date.

    I usually will only indicate stuff to you when I know that your dealer has access to it.

    All I can say is stay tuned.
  • jerrywimerjerrywimer Member Posts: 588
    I hear you. Thanks again for the help you've been giving us here. :o)
  • maxxlibertymaxxliberty Member Posts: 82
    e2helper can you help on this one?

    My power adjustable pedals ('04 Maxx) stick at the bottom of their travel (closest to the floor).

    By pushing the "up" switch 15-20 times they finally will move up. After sitting a few minutes, at the bottom position - same problem all over again. I wrapped some wire at the bottom of the pedals' travel, to limit bottom travel, and they functioned OK for about two months but now it's back to malfunctioning - wire probably compressed. Was hoping there is a TSB.
    VIN 1G1ZT64824F243449
  • e2helpere2helper Member Posts: 1,002
    No need to post your entire VIN maxxliberty - last 6 would do but thx :) - build date 06/02/04.

    There is no TSB on any issue with adjustable pedals, only a few documents trying to clarify the troubleshooting tree for technicians.

    The adjustable pedal system is comprised of 4 main electrical components: Customer switch, motor on accelerator pedal, electronic module and adjustable pedal position sensor on brake pedal (which is NOT the brake pedal switch used for stop lamps). There is a mechanical drive cable from the motor assembly on accelerator pedal used to move the brake pedal. The accelerator pedal is driven directly. This sensor is used as a double-check that this other pedal is actually moving.

    You already gotten a new one of those sensors, right? ;)

    I'll do some checking and see if I turn up anything but no promises ;)
  • maxxlibertymaxxliberty Member Posts: 82
    >You already gotten a new one of those sensors, right? ;)<

    No sensor replacement. Had car in dealership about problem but he wasn't aware of any fix and nothing was repaired.

    >...adjustable pedal position sensor on brake pedal...<

    Is there an adjustment I could check that would correct difficulty?

    Any info is appreciated. Part number of sensor? If I can explain to dealer what to do maybe it'll be corrected... Thanks.
  • e2helpere2helper Member Posts: 1,002
    Sorry, My mistake - although I think your dealer put a warranty hit against sensor.

    I don't want to suggest it is sensor at this time, I will be back in touch if I hear from folks I bounced your complaint to. With holiday coming up in it might be a week or so before I follow up.
  • tsneidntsneidn Member Posts: 3
    Hi all, Recently purchased 04 maxx lt, xm, single cd, dvd player, sunroof. Vin #236348

    A couple questions. The radio has zero lights on it. When driving at night with headlights on there is no illumination on any part of the radio. Is that the way it is supposed to be?

    In colder weather the hatch flies up fast and the shock mechinism does not prevent it from slamming against the top stops. Is there anyway to adjust this?

    Other then that I am pleased with the vehicle.

    Thanks.
  • prdmprdm Member Posts: 145
    Radio definitely has illumination. Perhaps the dimmer switch has been turned all the way down but you would notice that with a dark dash. The other thought would be a fuse which begs the question of why did it blow. As for the hatch the struts need to be replaced - no adjustments short of tying a couple bricks to it.
  • gla4601gla4601 Member Posts: 40
    Started out with an awful rattle in the drivers door. Few days later the beast decides its not going to start - just cranks but wont run. Third time in 4 months this has happened but this time I tried everything like opening and closing the doors but it just did not want to hear it so I just left it and drove my other vehicle for a couple of days. Few days later when I tried it, it started right up. I dont trust this car and its only got 2500 mi on it.

    Few days later my mother backs into it with her Cadillac - nice basketball sized dent in the front fender. I could care less - cars are just transportation to me. She insisted that it be fixed so she took it to get estimates - $1500, so I said no way, the dent can stay. Then I thought I'll try Dent Wizard with their "paintless dent removal". Came right to my house, 45 minutes later he was done for $100. Looks great - not perfect but almost. While he was working the dent out from behind the entire fender from front to back would flex,bend and twist. This is the cheapest, thinnest sheet metal I have ever seen on a car. So A warning to all - If someone leans on it, it will probably cave in.

    Today I go to drive off with it and its bouncing up and down - flat tire. I fill it up and 8 hours later its flat again. I had someone look at the tire while I slowly drove forward with the wheel turned all the way to the right to look for a nail. While I'm doing this the power steering quits. Not sure but I guess if you hold the steering wheel all the way to one side it overloads and shuts down but so far it has not started working again. There are no warning messages on the DIC either.

    Its getting ugly now. A Mistake buying it I guess.
  • 37453745 Member Posts: 152
    No start situation - apart from opening and closing the doors, did you lock and unlock them using the key fob while sitting in the drivers seat? This has always worked for me. Maybe when you came back a few days later and it started, it was because you unlocked the doors. I'm still convinced the no-start situation is a result of logic in some computer latching up.

    I think that locking and unlocking the doors re boots the computer. Referring to the fender, it's not sheet metal but some composite material which is meant to give in a collision. If you look behind the rear fender you'll see 2 lengths of rigid tubing about 2x3 inches in size. They take the actual impact in a rear ender.
  • 37453745 Member Posts: 152
    Oops - read your message wrong. Ignore my mention of fender. I must be getting old.
  • davismaxxdavismaxx Member Posts: 33
    I've noticed that our fuel gauge reads full for only a couple of miles. It doesn't really bother me, but apparently this could be a symptom of a warped gas tank? Is that something to be concerned about? Does that affect the tank capacity? We've had no check engine light incidents. The car really runs and drives perfectly. The drive train is probably the smoothest and most responsive of any car I've ever owned.

    We've had virtually no trouble with our Maxx and I really don't want to fix it if it ain't broke.

    '04 Maxx
    vin: 237245
    built: May 24, 2004

    Thanks,
    DavisMaxx
    Davis, CA
  • e2helpere2helper Member Posts: 1,002
    Hi Davismaxx,

    Yes, that is one of the most obvious indications of the fuel tank issue and your vehicle build date is in the right range. I don't think it affects capacity that much but does cause inaccurate fuel level indication as you are seeing. You would find that when the low fuel light comes on you can only add 12-13 gallons of gas instead of 14-15 (because it is coming on too soon) but few people probably drive all the way down to a low fuel light.

    There is a potential that under the right conditions you would see a "Check Gas Cap" warning on your DIC. Others who have experienced that might better say WHEN that would happen but my guess would be if would start a morning or 2 after you filled tank vehicle with gas. It would then continue to display the message for a few days. It all has to do with your driving and fueling patterns.

    There is even a slighter potential you might see a Check Engine Light once in a while associated with this condition.

    The corrective action does require fuel tank dropped for testing and likely replacement. Dealer has bulletin #04-08-49-025 describing the condition
  • islandpeteislandpete Member Posts: 94
    davismaxx , As I have recently posted, I took e2helpers advice and went for the tank change. Was getting the ocassional "check Gas Cap annoyance". Why drive around with a warped gas tank that may or may not get worse or cause other problems. Sure my Maxx ran good also and your first reaction would be to let it go. It's your call but as e2helper said it could cause other triggers so I would advise being there is a bulletin on this to get it done. I feel more comfortable after having it done and now the tank reads full on a fill up :-) Good Luck.
  • gla4601gla4601 Member Posts: 40
    As far as locking and unlocking doors --- 1) I dont ever lock the doors on any of my vehicles - waste of time - its not going to stop anyone from stealing it or breaking in. 2)My malibu does not have the remote fob. I have not figured out the trick to get mine started when this happens. Starting to regret buying this car. Maybe I'll get lucky and it will get stolen.
  • jerrywimerjerrywimer Member Posts: 588
    Wow. Your situation sounds really unusual. It's normally the higher-level trim versions of a car that experience the most problems (because of all the extra electronics and doodads that are there and can fail), rather than the relatively stripper base models. And I thought the few (knock on wood) problems I've had with my '04 LT were annoying.

    Sorry to hear about all your problems, gla4601.
  • bob222bob222 Member Posts: 3
    Had the same problem on a Plymouth Acclaim. Thought it was a battery problem so bought a new one, nope. It was a dead spot on the starter motor. Had the starter changed and never had the problem again.
  • gla4601gla4601 Member Posts: 40
    Started the car up today to take it to get a new tire and the power steering was working fine. Guess it was a temporary overload or shutdown.

    Putting this all in perspective though the dent and the flat tire are not the cars fault and my car has not been back to the dealer yet for anything. Something like a rattle is to be expected I guess.

    BUT!!!! Occasionally not starting is not acceptable. I'm at the point where I dont even want to drive the car anymore for fear of ending up on the back of a tow truck. I'm back to driving my other vehicle on a daily basis and the malibu just sits. It was supposed to be the other way around. Worse the no start condition seems to be a problem that has no solution and in all probability will never be fixed.

    Once again we have all been had by GM. It's only going to get worse as these 2004 Malibus get on up to 20K+ miles. I can only imagine how much the EPS steering column costs out of warranty.
  • tra2883tra2883 Member Posts: 79
    It sounds to me like you may have just gotten a bad example... I have complete faith that my Malibu will be in the same condition at 20K that is it now at 6500.
  • gla4601gla4601 Member Posts: 40
    I would not be so sure of your faith but I hope you are right. Have you been following this forum? If so you will see that there are way too many "bad examples". I can think rationally about these things because to me cars are just transportation and nothing more. I do not have love affairs with them nor are they part of my ego.
  • 37453745 Member Posts: 152
    I had the same thing (dead spot on commutator) on a Honda Prelude fuel pump. Also gave me intermittent starting problems. So believe when I say that the thought crossed my mind about the Malibu having a dead spot on the starter. One would hope and believe though that a new car would not have a bad starter. However, the confusing part is that my routine, that is, locking the doors and then unlocking them again gets the car going. That seems to rule out a dead spot.

    To me it still seems to be an anti-theft device thingy acting up.
  • kurtamaxxguykurtamaxxguy Member Posts: 677
    The leading Consumers magazine has remarked Mailbus have poor electrical reliability (and, sadly, the 2004 Malibu overall is worse than average). However, they don't say WHAT is "poor" wrt electrical.

    3745:
    One possibility is a poorly connected wiring harness or sensor. That would definitely cause intermittant problems. Also, what about humidity or temperature - do they have any effect on the start problem?
  • kurtamaxxguykurtamaxxguy Member Posts: 677
    Just wondering if anyone here has comments of how well Malibu traction control works in the snow? Can the car get moving with one wheel on ice?

    I may have an unwanted winter trip ahead of me?

    Also, are there any chains that can fit the vehicle? Chevy made me sign a release stating that use of chains on the Maxx will damage the car and will void the warranty for any damage caused.
  • 37453745 Member Posts: 152
    I can't tie the intermittent start to any event, temperature or, anything else. It can happen with the engine ice cold or hot. I've checked for loose connections. One word of warning to everybody with a side mount terminal battery as used on the Malibu. The positive terminal can break and because the electrolyte is above the hole, acid will leak out. Tighten the battery terminals with the smallest wrench that will do the job. If you over tighten the terminal bolts the steel insert breaks loose.

    I speak from experience. However, I see that the Malibu battery is more protected. Back to the no-start situation - luckily it has happened very infrequently and my little procedure seems to get it going again.
  • paopao Member Posts: 1,867
    I must also state..that you seem to have the one bad apple of all the bunch...13K on my car in less than 10 months and not a problem one with a build date of 2/17/04...right in the middle of the steering column transition.....hope those problems get corrected...work hard with the dealer
  • tra2883tra2883 Member Posts: 79
    You also have to remember that in these forums, most people come here to post when they have a problem with their car, which I believe to be true for all cars, not just the Malibu. Most people (except for Pao here ;-)) aren't going to give weekly updates on their car that say "8304 miles and everything is A-OK!" They come here when they have a problem or a question. If you based your opinion of a particular model on these forums, I doubt you'd find any car that was to your liking... Honda, Toyota, or otherwise. Just something to think about.
  • robert8robert8 Member Posts: 13
    e2helper, can you possibly check my VIN when available, I have a 2004 Chevy Malibu LS, last 6 of the VIN/221017. It sounds like I have the trans howl, but I think it was a later build for the steering column but wanted to double check. Also are there any PCM updates and what exactly does it update and is it necessary. If so do I take it back to the dealer and ask them to update, I would imagine there would be no charge. I am taking it in soon for my first oil change anyway. Thanks for the assistance...Robert...
  • townhometownhome Member Posts: 104
    I'm sure sorry that your experience with the Malibu is not going nearly as well as most of ours are. I really think that every single car company can build a car with problems. I know you think that we all have been had by GM, but if you read the problems and solutions postings from any other manufacturer you will find people with every single make and model who's cars don't start, or worse. I think you said you haven't been back to the dealer? That's surprising. You apparently don't like the car yet you haven't even given Chevy a chance to fix it. Take it back and let them know what's going on. It will probably make you feel better.
  • gla4601gla4601 Member Posts: 40
    >>I'm sure sorry that your experience with the Malibu is not going nearly as well as most of ours are. You apparently don't like the car yet you haven't even given Chevy a chance to fix it<<

    I think you people have all taken my comments the wrong way.

    First it would seem my experience is on par with others who have posted here and probably even better so far. Second I do in fact like the car.

    If I took the car to the dealer I'm sure they could fix the door rattle. As far as the no-start problem they would be clueless and would tell me they would have to see the car when it is actually not starting and even then they would probably just guess and replace some random item and send me on my way. Since I am not the only one having the no start problem we can assume that it is common yet GM does not have an answer for it and probably never will unless they are forced into it.

    Perfect example is the power steering issue that many Malibus have had. If the NHTSA did not get involved the problem would still continue or at least would have lingered much longer. Worse, if the original design of the EPS was only lasting a few thousand miles how long can we expect the corrected design to last? - Probably just past the warranty period. Anyone know how much that steering column costs? Probably be a nice cash cow for GM.

    I should have learned my lesson from past experience with GM. I had a Gran Prix that went 500 miles before it needed to go back to the dealer. From there it was about every 1000 miles and it was back to the dealer right through the entire warranty. Within a couple of months of the warranty expiration some of the same problems cropped up - Starter, Instrument cluster, Intake Gasket Leak and others. GM, in a nice way told me to go to hell. This car made it to 60K miles before I could not take it any more and gave it away rather than burn it.

    I am aware that all carmakers have some problems but I think that anyone planning on keeping their Malibu more than 3 years (like myself) is in for a rocky road and will no longer be defending, praising, and glorifying the Malibu. For my sake and everyone else here I do hope I am wrong.
  • paopao Member Posts: 1,867
    well not quite as often as maxx4me..or occking.....his has over 20k on it I beleive!
  • e2helpere2helper Member Posts: 1,002
    Hi Robert,

    You vehicle build date was 4/30/04. I agree this built well after the steering column change. I can't help on the transmission, the service bulletin #04-07-30-021A just mentions a date code range on transmission itself (between 4016 and 4126) so you dealer would have to look at tag on transmission to confirm but since 4016= Jan 16, 2004 and 4126=May 5, 2004 it is kind of a no-brainer based on when your vehicle was built.

    Yes there is a PCM software update for your vehicle. I think a few other posters on board had this update done - main changes were to address engine idle and transmission 3-4 shift complaints I think. But those other owners could better describe the improvements. Your vehicle is a sedan while some of the others were Maxxs but similar update was done.
  • occkingoccking Member Posts: 346
    Closing in on 20,000 miles. Will probably hit that this weekend, and by end of next week, after trip up & around the Lake (Ontario) should have 21,500. Had the vehicle in yesterday for some sort of recall on front seatbelt clip and the headliner up over the passenger front door was separating. Brought the car in a day early than it was due for service but by the time I got home 30 minutes later already had a call it was ready. I asked them about whether they had done any steering columns for other Malibus' and while they didn't answer that question directly my impression they are aware of some problems with them but I don't think have had to replace any yet.

    Gas mileage still up there in the high 20's. Trip computer indicating gas mileage still about 10% higher than actual. No transmission howl or steering issues. No rattles. No problems with starting. No gas cap issues.

    Tried the remote start this morning. For whatever reason, the windshield defroster went on automatically and I did not leave it running the night before. Will try again tomorrow but that would be nice if it would automatically go on each time as I would never remember to have the defroster pre-set the evening before.

    By the way, the last 6 numbers on VIN are 177249. Does this mean the build date was Feb 4?
    I purchased the vehicle April 6.
  • e2helpere2helper Member Posts: 1,002
    No, this VIN series number doesn't relate to an actual date. Your vehicle build date was a little later than your guess....02/23/04 (BTW a couple days after pao's).

    You own LT model with automatic HVAC system. It automatically goes into a special auto start mode when you do a remote start. There are 3 different "zones" it will choose depending on temperature inside vehicle. It doesn't matter what setting you left your HVAC controls in, they are overriden during the time it is in remote start mode. You will notice the display says "AS" if you look in vehicle. I think I posted elsewhere more of the specifics for these 3 zones but it might have been in another forum. I will look for it and post again if you are interested :)

    BTW, the rear defogger will also turn on by itself automatically with remote start with either type of HVAC system although the temperature that happens at is a little low (outside temperature around 35 deg F, I think).
  • occkingoccking Member Posts: 346
    It was around 38 this morning & the rear defroster did not go on. Let's see what happens when it is colder. The rear defroster is, without a doubt, the slowest one to clear rear windshield of any car I have owned for many years. There seem to be two elements that eventually clear the window, than the rest kick in afterwards. I would say it took a good 8 or 9 minutes to clear the entire rear winddow today & it wasn't really that cold out. I wonder what will happen when I have ice on instead. So, you have determined build date of my vehicle, within a few days. Was this at a time when the ones were made with defective steering columns? Got a lot of traveling to do & cannot afford any problems. With all the driving I do (around 35,000 per year) I purchased a 3 year, 100,000 extended warranty (o deductible) for $1345. I don't want problems but hope I didn't waste this money either. Time will tell.....
  • jerrywimerjerrywimer Member Posts: 588
    I need to go ahead and get the PCM update for our sedan. I've noticed the rough idle (without the auto climate control engaged) lately.
  • kurtamaxxguykurtamaxxguy Member Posts: 677
    gla4601, I can feel for you as I had two lemons from GM saturn, a fall apart from Mazda and lemon from Honda. Over the years "Official" Manufacturer support has proven pretty much the same - weak (Chevy customer support is no better - Perhaps someday GM will realize owner loyality (which comes from product support) is as important as new products!).

    And isn't it amazing how variable dealers are? The one that sold my Maxx couldn't tighten a loose screw without wrecking something, while the current one (15 miles away) seems to be doing good work.

    If you can, try another dealer. And without sounding banal, it really helps at first to be nice with them.

    Also,
    I __really__ appreciate e2helper taking the time to contribute information and suggestions!!

    And in fairness to GM engineers (I was one years ago), they don't __try__ to build bad products.
  • fulri3fulri3 Member Posts: 2
    I traded-in my 2002 Malibu on a 2003 used Malibu. The 2002 Malibu ran smoothly with no vibrations. The 2003 Malibu has a slight steering wheel vibration from 40 mph thru 75 mph. It is the most notable between 55 and 63 mph. Have had tires rotated and balanced with no help. Even purchased new tires and vibration is still there even after a four-wheel alignment. Dealer checked rims and they are ok. I drove a 2003 Malibu from dealer's lot and it has the same vibration that mine has only not as severe. Did Malibu change the suspension from 2002 to 2003?
  • islandpeteislandpete Member Posts: 94
    e2helper, once again you were dead on, my airbag light problem returned this AM. My Maxx is at the dealers now and they are saying there is no communication with the airbag? The last time this happened they said it was the BCM and replaced it.They have it hooked up to what looks like a scanner with a small tv screen and said the test will take 3 hours. So once again the car is at the dealers . Just had the warped fuel tank replaced last week to solve the "Check Gas Cap" message and now this problem returns. You predicted it. Your message below from September

    #347 of 821 by e2helper Sep 17, 2004 (5:10 pm)

    Bookmark | Reply
    Pete,
    I don't think a BCM replace, right?) would correct intermittent Airbag light but you will certainly find out.
  • minn_maxxminn_maxx Member Posts: 51
    Has anyone else experienced their back door windows leaking water?
    Both rear windows leak when going through a car wash. The seals seem to be okay. Front door windows don't leak a drop.
  • skyhawkskyhawk Member Posts: 126
    You have mentioned that you have a second vehicle. Would you consider contacting the service manager and see if he will drive your Maxx for a week or so. If it fails to start for him he will know the problem exists and has a reference point to analyze. I once left a GMC pickup with a service manager for a few days. Fortunately the symtom appeared and it was fixed. I am sure that you car would not be abused. They will want to earn your future business.
  • kurtamaxxguykurtamaxxguy Member Posts: 677
    minn_max:
    Check the exterior of rear door windows. On each rear window towards the rear of the vehicle, You may find a large gap between rear window frame and door frame edge. On my maxx those gaps were 1/4" wide and I could see the body paint at the back of the gap (the factory seals between these frames were too narrow to seal the gap).

    This appeared a prime leak canidate and I've sealed both sides by filling both gaps with black silicon rubber. I've not had any leaks since.
  • e2helpere2helper Member Posts: 1,002
    Yes, they should replace the Airbag Module on your vehicle. It is called the "SDM" (stands for Sensing and Diagnostic Module. Why? Because it contains sensors and does diagnostics for the Airbag system :)

    Year ago before electronic sensors were used the module was called DERM (Diagnostic and Energy Reserve Module.

    Guess they dropped the energy reseve part of the name although modules still contain that feature.
  • bluedevilsbluedevils Member Posts: 2,554
    for what it's worth, I think your $1,345 was a good 'investment' for 3 years worth of high-mileage coverage, especially with a first-year vehicle.
  • gla4601gla4601 Member Posts: 40
    Right now leaving the car with the dealer to see if the problem arises for them would not work out for me. Reason one is that I have such a hatred and distrust for vehicles and that is the only reason I have 2 vehicles. If something happens to one I dont give it a second thought and simply drive the other. I would feel weak and vulnerable without 2 vehicles. The Gran Prix ruined me for life. Reason two is my other vehicle is a 2000 Chevy S10 but it is RWD only. The snowy season is coming here in Rhode Island and the S10 comes to a halt with a dusting of snow on level ground.

    I should mention, in fairness to Chevy, that the S10 has been ultra reliable. 30K miles now and other than needing front brakes and front shocks at 10K mi had no other problems and never blinked once. Funny how things work as the S10 is known to be quite troublesome.
  • gla4601gla4601 Member Posts: 40
    Kertamax
    There is no GM customer loyalty - zero -zilch. I mentioned what happened right after the warranty expired with the Gran Prix. Now I'll mention what happened during the first 7 or 8 months.

    The car was a living hell starting when it was 3 weeks old. One of the main problems it was having was the windshield wipers would not turn off. I drove around for 6 months with the windshield wipers going constantly (yeah sometimes I would remove the fuse if there was no rain forcast for many days). They could not fix it. Each time it went back they would order another part and tell me they would call when it came in. In the mean time somthing else would go wrong the car. When I finaly got fed up with it I called GM and told them what was going on. The arranged for a GM rep to meet with me at the dealer. This nice man offered to take the car off my hands. His offer???? He would take the car back and give me $9K towards the sticker price on any vehicle on the lot meaning if I chose the same model Gran Prix with a sticker price at the time of 19K it would have cost me 10K for him to "take the car off my hands" after 6 months of hell. Shows how much they really care about customer satisfaction. I guess that should have been enough reason never to buy a GM product again but I guess I just like punishment and abuse.
  • gla4601gla4601 Member Posts: 40
    I know its a strange question but I see lots of posts here by e2helper. Seems quite knowledgeable. Is he just a nice guy that likes to help people? Does he work for GM? Not being sarcastic but what are his credentials?
  • skyhawkskyhawk Member Posts: 126
    I too live in RI. I drove a GMC Sonoma rwd stick shift for 8 years. The first 4 years without snow tires without ever getting stuck. I am very loyal to GM. Granted I have had some problems but I have always worked with the dealer and have been satisfied. Not so with a Sable wagon my wife had to have. This is my first Chevy product, My cars have always been Olds and Pontiacs. I am very satisfied. It seems to me that you don't want to give the dealer an opportunity to solve the problem.
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