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My all new XC90, the faults have never stopped from the beginning---from China

reachreachreachreach Posts: 4
edited February 2016 in Volvo
Based on trust to Volvo, and approval to the space and rich functionality of XC90, tolerating a series of shortcomings, such as engine’s unpleasant voice, abrupt sense of acceleration , Expensive price, inconvenient maintenance, I ordered a all new XC90(2016 T6 8-speed, 320Hp,5-seat,) in November 2015.
I was planning to drive it back home during Chinese New Year holiday. I could enjoy travel with my families, and thought that make our life more wonderful. But the truth is opposite, it’s a beginning of nightmare.
the faults of the so-called all new XC90, starting from the day I picked it up, have never stopped! And, until now, have not been resolved!
1、The car’s crazy faults
So far, the total mileage is almost 1000 kilometers (including going back and forth several times to 4s store for repairing it).
December 13, 2015, ( the day I picked up the car), when the salesman tested ACC function with me, the front car stopped for red traffic light, then, this xc90 automatically braked and stopped, however, however, an accident occurred, its engine went dead, and needs shift gear from D to P, then restart the engine manually, and then shift gear from P to D, then can go again.
At that time, I challenged why engine went dead, the salesman explained that ACC is just like this. What an idiot I was to believe him!
Through verifying, the engine will not go dead when this car’ACC automatically brake and stop.
This is suspected of fraud sales.
The following picture is about the brake description of XC90’s ACC.

Pic 1

Who knows what caused the engine’s dead? Who knows the fearful consequences of engine’s accident dead?
Does Volvo protect passengers' safety like this?

On December 19, 2015, after start the engine, the car prompt "Suspension failure" (red font), and was not allowed to run, but after about 10 seconds, the reminder for fault disappeared, and could continue to run. Next, I conducted a number of tests, then found that " suspension please contact customer service” will appear occasionally during starting.
Below (pic.2) is the starting moment.


Pic 2

The 2nd day, 1st time I drove it to the 4S shop to detect and maintain.
However, after coming back, the vehicle prompted ” Alarm system failure please contact customer service”for days.
See below (pic.3 & 4).



Pic 3




Pic 4
Helpless, 2nd time I drove the car to the 4S shop for inspection and maintenance.
Then, in the next days, frequent failures appeared!
“suspension failure, please park safely" . (pic.5)


Pic 5


Then, ” Suspension trunk switch be pressed continually”(pic.6)



Pic 6

And, " suspension please contact customer service”(pic. 7)


Pic 7


I had no choice, 3rd time I sent it to 4S shop.

But nothing, after only 1 day, started the car, suggesting that " Windshield sensor sensors are blocked please refer to the owner's Manual ". See below.(pic.8)


Pic 8

But nothing get repaired again, after 1 more day, when starting the car, " suspension please contact customer service" appeared again.
Oh!
The 4th time maintenance came!
This time, the 4S shop invited maintenance master from the Volvo Chinese headquarters (in Shanghai) to guide maintenance, measures including cutting off electricity from batteries. (pic.9,10 & 11)


Pic 9


Pic 10


Pic 11

But, that was not where things ended.
The 5th time, I drove the all new xc90 into the 4S shop for inspection and maintenance, because of the contradiction of suspension error, see below (pic. 12)


Pic 12

The picture above shows: check "suspension control disabled", driving computer reported "suspension please contact customer service "
The picture below (pic.13)shows: check "suspension control disabled", without error message.


Pic 13

Till today , all faults are not identified! Not to mention being solved!

2、 how about the 4s shop’s attitude?
During second maintenance, I Put forward the requirement of returning car. But 4S shop has never faced the requirement directly, its views is always like this " first of the all is to find out the reason " "these Fault prompts are caused by checking "suspension control disabled" ". It’s really ridiculous!
Third maintenance, I Put forward the requirement of returning car, 4S shop continued to evade.
Fourth maintenance, 4S shop continued like that.
I don’t know why an option, which driver can select, can cause A variety of different fault, such as “suspension failure”, " Windshield sensor sensors are blocked", ”Suspension trunk switch be pressed continually”, ”Alarm system failure”, even causing the engine to dead?
Cosmic joke!

3、 I was forced from the Volvo fans into "detractor"
I acknowledge I was careless and was deceived when I picked up the car.
Faults are always around this car, how can I use it normally? How dare I drive it for a long travel?
A replacement models prepared for 12 years, is this level?

4、Tell me what are your points of view, please?
Come on, where are your opinions, advice, criticism, support and questions, are all welcome!
5、finally, the followings are certifications of owner.


Pic 14


Pic 15


Pic 16

the link below is about this car in Chinese
http://club.autohome.com.cn/bbs/thread-c-3420-49106682-1.html

Comments

  • what should i do?
  • carboy21carboy21 Posts: 760
    We need a translator :smile:
  • Mr_ShiftrightMr_Shiftright Sonoma, CaliforniaPosts: 61,752
    Whenever I see a car with multiple faults appearing frequently, I am suspicious of the vehicle's computer being at fault. I have no idea if there are any consumer protection laws in China that would allow you to return this car (the factory buys it back). If not, your only hope is to deal with the factory technician. It seems obvious that the dealer doesn't know what to do. So you have to speak with the people who built the car, and have a factory technician examine it.

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  • carboy21carboy21 Posts: 760
    Let this be a warning for all those who contemplate buying a Chinese built car exported to USA. B)
  • carboy21 said:

    Let this be a warning for all those who contemplate buying a Chinese built car exported to USA. B)

    the car is not built in China,but in Sweden

  • Whenever I see a car with multiple faults appearing frequently, I am suspicious of the vehicle's computer being at fault. I have no idea if there are any consumer protection laws in China that would allow you to return this car (the factory buys it back). If not, your only hope is to deal with the factory technician. It seems obvious that the dealer doesn't know what to do. So you have to speak with the people who built the car, and have a factory technician examine it.

    thks for your advices. the factory technician just tell me" drive your car to our shop,we check and repair",has no any other solutions
  • I am suspicious of any review that has poor grammar. Are you sure it's not just the nutty driver? Just wondering. I've driven an XC90 -- and it appeared flawless. I am strongly considering buying one. This review won't stop me. 4 problems? Come on. I doubt it.
  • kyfdxkyfdx Posts: 94,638
    pwalter said:

    I am suspicious of any review that has poor grammar. Are you sure it's not just the nutty driver? Just wondering. I've driven an XC90 -- and it appeared flawless. I am strongly considering buying one. This review won't stop me. 4 problems? Come on. I doubt it.

    Well...how would your grammar be, if you were writing a review in Chinese?

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  • I have bought a 2016 XC90 in November of 2015 and since the beginning I have had problems with it. First of all it had NO HEAT! And then came the suspension errors. The dealer fixed this by formatting and reinstalling the base software. Then came low battery and critical low battery warnings. The dealer checked the car and said there was nothing wrong. They checked the alternator and the battery and said all checked out fine. So I brought it home still clueless. The warning never went away. Then the Start-Stop function of the engine stopped working. This time around I returned it to the dealer who states it might be the cold weather, revved it up in a closed garage which then made the start sop work again - but not for long. Finally the car was just dead in our garage one Monday morning when I was about to go to work. It got towed to the dealer and stayed there for 9 days. All they end up doing those 9 days was to replace the battery. Now it is back with me seemingly everything alright, but I am kind of scared now and will not be surprised if it happened again, at which point I will try and get rid of it!
  • On a German site there is 125 pages of software related problems with 2015 models. Most were minor, but recurring in many cases. There seems to have been CAN BUS and Computer software problems until late 2016, when a software revision "45" seem to have caught up with 90% of random software problems.

    The situation as of December 2016 in Europe is much, much better than 12-18 months previously and everyone there seems to have confidence in the 2017 models.

    We are buying a car and a computer system with most new cars these days. The XC90 was a 'clean sheet' design and there were a lot of owners beta testing the XC90 software.

    This specific case is an unusually severe problem with the CAN bus signal becoming corrupted. The computer control is therefor unstable. In similar cases, physical cable damage (during assembly or subsequently) is to be suspected from what I have read. Several cars were bought back early on in the States, while in Germany, there appears to have been better liaison with Volvo factory specialists and dealers and such few extreme cases were fairly quickly resolved.

    This person should go straight to Volvo Sweden via the managing director in China.
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