Sticky gear shift in a 2009 Highlander Hybrid

pkatragaddapkatragadda Member Posts: 1
edited November 2018 in Toyota
I have a 2009 Highlander hybrid with 115K miles.
Recently, I started feeling a very sticky gear shift & one time even when I moved the gear shifter to Drive, there was no power to the wheels (felt like it was in Neutral).
Took it to a Toyota Dealership and they ruled out any issue with the Shifter (by disconnecting it from the transmission and seeing that the shifter is moving very freely with no resistance). They feel the issue within the transmission and they say they do not deal with it.
Question 1: Is this a safety issue?
Question 2: How can I get this investigated and resolved?
Thanks in advance for any help.

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