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Comments
How do I set up Customer Assistance Case with GM? Do I just provide the information here or is there some other place I need to provide "email with more information, including your name/Edmunds username, contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your involved dealership".
Thank You,
Thank you for posting - if you were to email us that information, we would receive it and get things started. My email address is available on my Edmunds profile, which you could view if you clicked on my hyperlinked username.
All the best,
Sarah
GM Customer Service
way there. Well car died completdly on side of road. 6am, 15degrees out. So i sit for a few minutes and am getting ready to call aaa for a tow and i start up truck and it runs fine. I head to dealer and as i turn in lot it starts again. Short of it is. They replaced thottle position sensor cover, seal and f sensor kit, parts were $83.00 and labor $141.00. Just left and drove 30 miles to work. It ran well so far. Will update if any problems in future. Chris. GMC 2008 Yukon XLBest,
Sarah
GM Customer Service
I have been experiencing "Reduced engine power" for a few months. At first, it would happen once every couple days, then once a day, and now several times (happened 6 times in 5 miles)a day. We have changed the fuses, filters, and plugs but it still goes into reduced engine power. I have 5 kids and I fear for our safety. I have read previous posts...are there any current solutions?
Also, is anyone having instrument cluster issues? My instrument cluster went out about a year ago...not fun!!
I have had the same issues with my 2007 Denali in the same sequence; Stabilitrack warning + Service Traction Control + Engine Power reduced. Started of only happening once every several months. Had a complete tune up followed by a fuel injection and throttle body cleaning, right after the cleaning it started again and been happening every week or so. I also noticed that when I first start the vehicle it idles extremely rough, a lot worst than before the cleaning. I also noticed some lag when driving at highway speeds trying to maintain speed. After reduce engine comes on you can pull over, turn car off, take key out for about a minute and it will clear the reduce engine part, but check engine light stays on until you start it a couple times then check engine light goes away too. Ben Mynatt GMC in Charlotte, NC changed the plugs, thought it was misfiring, but happened same day I got it back. I love the truck, but paying thousands of dollars fishing for an answer is not an option for me...Also, I agree with all other people here, this is a VERY dangerous and wide spread problem...GMC should be seriously considering recalls and fix for customers.
Any assistance would be appreciated.
My battery gauge and oil gauge stopped working as well...
So, do i need to have my wire harness replaced?
I appreciate the fact that you have been working with us to try to address this concern, and apologize that the process has been, from the sounds of it, drawn out. One option available would be to get a service request set up with us, which would involve a diagnosis at your dealership. From there, we could further evaluate the options available.
If you would please email us more information, including your involved dealership and the last time you were in to have this checked out, the last 8 digits of your vehicle's VIN and current mileage, your name/username, and contact information (phone and address), we would get this process started. My coworker Christina typically answers emails from Edmunds and will guide you through the next steps.
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
You are not telling me anything that I haven't all ready heard before. I have been told before "I promise I will call you back." AT this point GM is trying to frustrate me so I will give up. My problem is so onerous that it I believe GM is telling their reps to not call me back. You know my case number because I have emailed you before and nothing was done. I will try to seek resolution through the BBB and if that doesn't work I have all ready spoken to a lawyer that is willing to take my case. I am not the only customer that they have done this to and in my opinion, if GM doesn't feel it necessary to call back they are at the point that they just want me to go away. Like I said before, the truck is very dangerous to drive and a liability to have on the road. GM is not doing the right thing and it will catch up with them eventually. There are just too many of us with the same problem and unfortunately with big business the bottom line and not the people is what counts. Plus, they have their hands full with the Chevy volt safety recall! Obviously they have not learned their lesson with quality control. If you look at the BBB's claims, GM hold a close second to the top next to Toyota's Prius recalls of the previous year.
Sarah or Christina are you saying that the same for all of us, because you have yet to respond to any of my postings?
I would really appreciate that.
Thanks.
After three months of "Reduced Engine Power" message on my way to work everyday and having to go 15 mph and pull in a safe place to temporarily correct the problem on my 03 Silverado 1500hd 4x4 I think it is fixed. I told all my Ford friends I would never buy another GM again. I refused to take my truck (right before christmas)to the dealership after hearing all the "$ 1200 for Throttle body, electrical harness, TPS etc. and the many gm customers still having problems. I guess it was a good thing my truck did not start one of those times and all indications pointed to my fuel pump not working, so i replaced it myself for $334.00 for and ac delco, but the new pump did not work so we tracked it down after two days to one of the harness connectors at the bottem of the main fuse box that supplies power to the fuel pump. The female connector did not make good contact with the blade connector that is not very noticable. I hope this helps someone else before spending too much. I am still thinking about a Toyota for my next purchase instead of all my previous new gm's 1986, 1996, 1998, and 2003
Also been having problems with speedometer, driving down road at 30 miles an hour and look down and speedometer says I'm going 120. Fixes it self after a few days and is fine and then goes crazy after another few days.
Good look
I have been dealing with this issue since I purchased the truck. They changed my throttle body, then 13K miles later that nasty light came on, I lost power, and almost got in an accident. Took it to the shop and they said that the throttle body needed to be cleaned. I have been trying to work with GMC, but they don't want to help me because I am out of warranty. I filed a claim with the Better Business Bureau, but since I am 6 months outside my powertrain warranty, my case is not looking good. I can't sell or trade in my vehicle because its a safety hazard. Just trying to figure out how to dispose of my vehicle. It's been at the shop since Christmas, because I am afraid to drive it home. Good luck getting anyone to do anything. I am sure that they are well aware of the problem, but don't want to do anything. I too filed a complaint with NHTSA. The GMC representative was kind enough to let me know that if there is a recall, they will notify me by mail! I would be very interested to hear when you purchased your car. I purchased mine in April of 2006 in California.
It is extremely dangerous as one mentioned before. I cannot put my family it the car and it is virtually worthless to me. I cannot believe this has not been a GM recall issue. We need to do more. Please keep us posted on your legal updates and if there are any class action suits. This is has to be addressed and resolved NOW!
We look forward to hearing from you,
Sarah
GM Customer Service
If your truck in no longer under warranty, I doubt you will get more than an "we reviewed your claim, but since it is no longer under warranty and there is NO recall there is nothing we can do".
This truck a 2007 GMC Yukon....stopped again this morning on an upgrade with my wife trying to steer the car out of 18 wheel traffic that was trying to make the same upgrade...
It really frightened her... and enraged me...That close to being killed or injured because of what seems like a wide spread problem...
She could do nothing but pray that she didn't get hit by someone....sitting there in traffic like a sitting duck for slaughter...
What is General Motors doing about this problem....There should be a class action law suit to force General motors to do something...
I have been having this problem off and on and the dealer wanted to charge me to replace the throttle body....
What is going on and what are we as consumers to do about this very dangerous situation??
Thanks for the helpful hint though!
GM Please do something quick!
I tried to send you an e-mail to your g-mail address but it got returned.. Is this your real GM address. Please respond with a way to get in touch with you. I don' want to post all my personal info on this if I don't have to.
If there is still difficulty, please let me know.
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
The most frustrating thing is that GM clearly doesn't know how to fixt the problem, so they just keep having the dealers throw parts at it and see what sticks. Not their money, safety or time....so they don't bother to even look into the problem.
Sarah
GM Customer Service
Please send us an email with more information, including your name/Edmunds username, the last 8 digits of your VIN and current mileage, and the name of your dealership, if you are interested in pursuing this. My coworker Christina answers the emails and will advise you as to the next step(s).
Regards,
Sarah
GM Customer Service