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Chrysler Pacifica Transmission Problems

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Comments

  • mrrogersmrrogers Posts: 391
    Thanks for your prompt reply. My first experience with the 2007 Pacifica transmission problem occurred this June in Vermont. I flew into Burlington for a sales meeting in Stowe. One of our senior sales engineers picked me up at the Burlington airport in his 2007 base FWD Pacifica company car. It had the 3.8 overhead valve engine and the four speed transmission. Five minutes out of the airport, it began doing its shaking with almost every shift. To make a long story short, Chrysler replaced the car this fall with a 2008 Pacifica Touring at no cost to the company. The Touring has the 4.0 engine with the six speed transmission. I am happy to report that the car is fine.
  • waterdrwaterdr Posts: 307
    While you should not be having these types of problems, replacing a converter is really not that big of a deal. If put back together correctly, it will be better then new.
  • You are correct, BUT if the TC that is put in is still no good then there is still problems. Ours was replaced 2 times and still is screwed up, our service rep finally admitted that there would not be a good TC made to replace these for a long time and offered us a buy back on our car! We had to order us a new 08 Sahara Unlimited in September and it FINALLY arrived at the dealer yesterday, so hopefully we can get it today. Good luck to all!
  • Same story here. We had the TC replaced 2x and it made virtually no difference. Exactly one week ago, we ordered an 08 Town and Country to replace our Pacifica. I would've opted for an 08 PAcifica but with the same engine and trans, I am hesitant. I'm actually looking forward to a vehicle that drives properly.

    When in Sept did you order your Sahara?
    Seems like a long time. They told me 6-8 weeks but who knows. :)
  • hotsshotss Posts: 9
    Well I have had 2 TC installed in my 07 pac. After the 2nd one, it seemed a little better until I drove up a hill. When going uphill the seems to bog down a little and it seems like it has no idea it has to downshift. To me it still does not feel right. After the holidays I think I am going to bring it in for the 6th time and tell them I have had enough .I am going after the lemon law. I like the car but I have no confidence in it. By the way, after the first tc install, it had been in the shop 3 times already for the same problem, they offered me a 100,000 mile warranty for free. It was the top of the line warranty too. I hate to give that up but what can I do?
  • They offered us the same warranty. It is really no big deal on their part to offer it, so I would advise against taking it. In my opinion, the best way to deal with this is to call Chrysler's 800 # and file a case. Then, call and tell the service manager that you would like to meet with the zone representative. When you meet (I did it over the telephone) they will offer a buy back. Technically, you are going through the lemon law, but because you are dealing solely with Chrysler LLC (b/c you are agreeing to take another Chrysler, Dodge, Jeep vehicle) you won't have to hire an attorney, go to court, etc. Quite honestly Chrysler is very easy to deal with if you follow these steps. They also are very fair with mileage charges. Just don't get rude with people...then they won't listen.
  • Sorry, I have the 07 pacifica with the 3.8 engine and it shudders. And that is after a TC replacement.
  • rhollisrhollis Posts: 122
    My 2007 Pacifica Touring 2wd has been to three dealers for a total of something like 34 days since I bought it in late April. Chrysler does not feel that this is abnormal. The most serious problems are, I believe, transmission related. I have been in the repair business for over 40 years so I ought to have some idea what I am talking about. There is always a clunking on startup. Sometimes on startup there is a severe clunking and the engine quits. I feel that it is the torque converter. After the tansmission was supposedly reprogrammed (no underhood sticker as requiredby the feds) the car sometimes lurches along like a new driver with standard shift. Sometimes at about 32mph the car pulses or surges. There are also some right front suspension problems - clunking - and climate control problems. The climate control spent all summer on recirculate contrary to what the owner's manual states and now that it is winter set at 67 degrees, I suddenly get ambient temperature air from somewhere and my feet are always cold. This is also thought to be normal.
  • faroutfarout Posts: 1,609
    rhollis: Not being in the vehicle repair business as you have been for a long time, I can't offer you advice in that department. However, perhaps I can offer you some of my experience on getting Chrysler to work for you. Have you called Customer Care at 800 992 1997? Everytime you go to any dealer call them to let them know you are not happy to keep bringing the PAC in for repair. This makes a record that Chrysler has for their records. Question: have you gone back to the dealer you bought it from? You need to let the Service manager know you want it fixed or a Chrysler back back. Call the Selling dealers General Manager the same thing, but add you want the Zone rep ti be called in.
    One very important thing is DO NOT DOWNGRADE ANYONE. Try to give some praise, even if it's small thing. These people are use to being cursed at and put down, and insulted. So kindness more than pays off!
    At some point if you are not already there, the only thing you want is out of this vehicle. If that's you intention then attempt to communicate that in way that is kind but firm. If you have been a long time Chrysler buyer tell them you history with the Chrysler brand. We have had 13 new Chrysler products in 43 years of driving, and I made it known load and clear but in a way that told them I have trust in Chrysler to make things right. Twice once in 1996 and in 2997 Chrysler has replaced a vehicle for us at little or no expense. Brand Loyalty to Chrysler mean a lot.
    As a last resort the Lemon Law is there, but you will take longer and come out with far less than working with Chrysler.
    I hope this helps in some way. Merry Christmas!

    farout
  • faroutfarout Posts: 1,609
    farout
  • 80K and so far its running well.
    When we first got it used with 21K the front end would clunk when you put it in to drive. there was a TSB that made it slightly better, enough to ignore. But this was after they could not find the problem and replaced the haldex box (the AWD transfercase). Actually the second dealership found the issue.
    Then we were getting a lot of rain water in the drivers side and it all pooled up on the floor. there was a TSB for that as well. That fixed the water on the floor problem, but you could literally hear the water sloshing back and forth, brought it back in for that and they fixed it.
    Also, shortly after the very short factory warranty expired the left front end was making a clunking sound, at first I thought it was a loose caliper (just had the brakes done), then maybe a loose strut, or a bad ball joint. Brought it to two local repair shops and no one can figure it out. but oddly if you grease the lower ball joint the sound is gone for a day. all seals and joints are fine. I don't even notice it anymore.
    the center channel speaker is also making noise, like its loose and rattling a little. thats the most irritating sound ever. Heck my 98 ram 1500 makes less cabin noise.
    all in all, we like the car, I would think about getting something else only because its used to commute daily and over 40miles one way, so due to its bad MPG I would not get another. But if you look around the real world numbers on other SUV's are about 18-22 or so. the the pacifica isn't that far off.
  • Well, we took the 07 pacifica in for its second torque converter on Wednesday, got the car back Friday am, drove it roughly 50 miles and it began to shudder again at 1800 rpms around 35 mph. :lemon: :lemon: I guess I will have to contact Chrysler again and try to convince them to buy it back. 3000 miles and in the shop 3 times now with 2 new converters, I don't believe they have a fix to the problem. Since I will probably have to buy another Chrysler product I was thinking of the 4 door jeep, the new Liberty, or a Nitro has anyone heard of similar transmission issues on these cars or anything I should be wary of.
  • gthosgthos Posts: 15
    Just picked my '07 Pacifica (bought in April) up from the shop again today after being there for 10 days. Finally, after 3-4 previous dealer visits, they replaced the torqure converter at 3800 miles. Also after 4-5 requests for repair for steering noise, they replaced the rack & pinion gears. While it was there the told me that they'd identified a bad radiator and would have to be replaced. Last time, when it had to be towed because of over heating, they said the problem was a broken hose clamp that caused the coolant leakage. The problem became this time in that they couldn't find a radiator.............. Anyway, I've only driven a very few miles today and so far no shuddering and the steering noise is not noticeable at this time.
  • rhollisrhollis Posts: 122
    My family has owned something like 22 Chrysler products since 1989. I currently own 6 and my daughter and her husband own 2. I tried to go through the arbitration process, but was assigned an arbitrator that I specifically did not request. It was changed but NCDS never told me if the replacement arbitrator could make the appointment, so I did not go. Of course it went on without me or the car and the arbitrator feels that since the dealers say most of the problems withmy car are normal, I lost. I am dropping the car off at the selling dealer tomorrow at the request of a Chrysler attorney and I have told them that I do not want the car back until it is fixed.
  • faroutfarout Posts: 1,609
    Perhaps they will fix it and the issues will be resolved. That is really bad that they did not let you know for sure there would be a meeting. It is even worse that the dealer was not on your side. Do you still have the lemon Law to turn to? I wonder if the dealer is not even interested in helping you? I would be on the phone with every Chrysler person I could find that would listen to me, and I would call so often that they would have to fix it!

    farout
  • Chrysler Pacifica, SHUTTERING, SPUTTERING, rumble strip noise, what ever you want to call it. This is where the marriage of mercedes and Chrysler, went bad. They have a problem and they know it. The National Transportation Cabinet should have recalled this Car, Crossover, Suv, or [non-permissible content removed] long ago. That's not going to happen now. What will happen is an abundant amount of Chrysler customers are going to say you know what, my favorite Chrysler dealer is collecting a lot of money from false repairs or jury rigs. Chrysler doesn't care, they have the customer off their back.
    Get real people, go to your states Lemon Law web site and read the law. Then search the internet there is a ton of attorneys eager to take your money and Chryslers money. Or we can all line up and let our Favorite Chrysler stick it to them.
  • rhollisrhollis Posts: 122
    This is incredible. I left my car at the dealer on December 30. I will give them an out for the 31st and 1st. I finally called today after having heard nothing and was told that a technician (that is questionable) was just going to drive it and "I gave him your list. I will call you back today." Never happened.
  • faroutfarout Posts: 1,609
    Go to other vehicles on the forum lists. Every vehicle made has some vehicles that come out a mess. I am very pleased with our Pacifica. I am very sorry that the dealer is such a screw up. Try calling Chrysler at 800 992 1997. This has worked for me.

    farout
  • rhollisrhollis Posts: 122
    I really like the Pacifica, that is why I bought one. Isimply cannot affod to have $28,000 sitting idle in my driveway or at the dealership while I am still paying for it. It has not been about 50 days at various dealerships since I bought it on April 27.
  • Our Pacifica is going in again on Monday the 14th, after the second torque converter it still shifts all over the place and shudders at 1800 rpm. They are trying to tell me that the computer is rejecting the tsb code that should fix the problem. I think I am more mad that they think I'm an idiot and will grab there stories. I sent my "Last Chance Letter" from the lemon law last week so Monday's deal should be the last option for them. The pacifica is a beautiful car but I'm totally over it. I have been very patient and nice to customer care I relize being nasty won't get me anywhere but this is tuff. I post after Monday to let everyone know what happens.
  • My pacifica is at the dealer this time I took it to the Dodge dealer that was taking care of my previous cars this time at the test drive Diego my mecanic felt the shuddering right away and also all the things that the car does, the car still there they told me that the engine mounts were bad they cahnge two and something with the wires, I'll keep you informed on what happend.

    nice car bad quality control.
  • qbrozenqbrozen Posts: 25,625
    Have you considered speaking with a lemon-law lawyer? It varies by state to state, but in some, a certain number of days in the shop over a certain time period qualifies.

    '18 BMW 330xi; '67 Coronet R/T; '14 Town&Country Limited; '18 BMW X2. 47-car history and counting!

  • Well, my wife owns an 07 PAC Touring with 16,600 miles. We bought it with 14,500 miles and have had absolutely no drivability issues at all. I liked hers so much that I purchased one similar to hers, an 07 Touring with 11,233 miles on it. Since I purchased it, I have noted similar problems to the ones mentioned here. On acceleration and at highway speeds, the car pulls hard to the right. Put it in neutral at any speed, and the pull disappears. It clunks into any gear, especially park. When taking off from a stop, it seems to "clunk" and the trans slips for just a split second, emiting a noticable popping noise. Going over mild bumps seems to upset the front end a bit, and I notice a LOT of loud popping noises in the right front end. NONE of these problems exist with the wife's PAC. I did CARFAX reports on BOTH vehicles before I purchased them, and both came back squeaky clean. I did notice under the hood that there is a sticker informing the TC had been replaced, but CARFAX did not have this issue reported. I already have made an appointment to have my PAC diagnosed at the selling dealership, but I really hope I don't experience the same horror stories I have heard of here. I really like my PAC, but there is a difference between mine and the one my wife drives! Will post with results of service visit later.
  • faroutfarout Posts: 1,609
    Has anyone checks the engine mounts? After the torque Converter replacement I have noticed that the drivers side mount is either loose or damaged. My dealer is fixing it on the 18th. It is entirely possible that a bad batch of mounts came to Chrysler. We noticed when I came to a quick stop we heard a thud, sounding like the transmission but after opening the hood I pushed on the front end. The park brake was not on, and when I pushed on the front end I saw the engine move and heard the thud. Maybe this could be your solution, perhaps.

    farout
  • rhollisrhollis Posts: 122
    I really have no idea what anyone has checked because the dealers keep saying that there is nothing wrong with my car. I have been in the auto repair business for 40 years, so I have some idea what I am talking about. My car is currently at the dealer where it has been for two weeks. I called on Thursday and was told that they would call me back later that day. I am glad that I am not holding my breath.
  • They just change both front and rear engine mounts and the roughness of my car it's gone still shuddering but you feel it less, I beleive that there is a lot of problems with that because they were in back order, by the way this time I took my car to a Dodge dealer that was taking care of my previus chrysler town & country and they felt right away all the problems, try another dealer, I'll keep you posted.
  • rhollisrhollis Posts: 122
    I took my car back to te selling dealer at the request of a Chrysler attorney. Even though they seem to be keeping me in the dark, I am certain that at some point they will tell me to pick up my car. It has now been at various dealerships for about 50 days since I purchased it on April 27.
  • Hey thanks for the information. Like the guy said I'll hold my breath, yeah right.
  • rhollisrhollis Posts: 122
    Having been in the auto business, I amaware of the fact that sometimes we get a bit behind. I have never, however, left my customers hanging. If they drop thecar off when we are closed, call them in the morning to discuss their vehicle with them. I always keep them up to speed on what is going on. If there will be a delay of a few days for parts, I let them know. We pick up and deliver and I have even gone o far as to loan some people my personal car. If Chrysler doesany of that, it has been kept a secret. My customers are not paying me $28,000, but it would seem that they are getting better service. I must be doing something wrong.
  • rhollisrhollis Posts: 122
    Having been in the auto business, I am aware of the fact that sometimes we get a bit behind. I have never, however, left my customers hanging. If they drop the car off when we are closed, I call them in the morning to discuss their vehicle with them. I always keep them up to speed on what is going on. If there will be a delay of a few days for parts, I let them know. We pick up and deliver and I have even gone so far as to loan some people my personal car. If Chrysler does any of that, it has been kept a secret. My customers are not paying me $28,000, but it would seem that they are getting better service. I must be doing something wrong.
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