Did you recently take on (or consider) a loan of 84 months or longer on a car purchase?
A reporter would like to speak with you about your experience; please reach out to PR@Edmunds.com by 7/22 for details.
A reporter would like to speak with you about your experience; please reach out to PR@Edmunds.com by 7/22 for details.
Options
Comments
At least I finally got to talk to a "supervisor" at Saturn. For all the good it did.
Never, ever, ever again.
Saturn Vue = :lemon: :lemon: :lemon:
I'm not sure what state you are in, but here in CA the lemon law says that the vehicle cannot be out of service (i.e. at the dealer) for more than 30 days (within the first year), or the law is invoked. The other way to invoke the law is to have the vehicle in the shop for the same problem more than 3 times.
If your vehicle is out of service one month, ask Saturn for a replacement, and if they say no, go to a lemon law attorney - from what I understand, the attorney is free to you the owner.
You might suggest a comparable non-hybrid Vue as a replacement if you don't trust the Greenline...
I left work twenty-five minutes early to return the rental to the dealership, sign the documentation, and pick up our Greenline (11 days, 8 hours, and 45 minutes later). The problems were never corrected.
My wife and I are loyal Saturn owners since 1998 and are former Saturn employees. We extremely dissatisfied with our Greenline and had to bring it back to have a third radio installed. The issues dealing with the calibration still exist. We feel cheated and taken advantage of. We spent nearly $30,000.00 for a new Saturn. We are also discontented with the lack of resolve to this issue. We purchased our Greenline in good faith that it was going to have 170 Horsepower, that the fuel economy would be 32 City and 27 Highway, and that is was environmentally friendly and free from mechanical defects. We did not request nor were we told beforehand, that the faulty calibration, that has since rendered our Greenline virtually non-operational, would be done.
We believe it is Saturn’s responsibility to rectify this issue. We are requesting Saturn to buy back our Greenline and to completely reimburse all of our expenses, and any and all cost’s associated with it.
We look forward to your timely response to resolving this issue.
Sincerely,
Mr. & Mrs. Kallopk
cc: Better Business Bureau
National Highway Traffic Safety Administration
California Department of Consumer Affairs Bureau of Automotive Repair
U.S. General Services Administration
Office of the Attorney General
This guy needs to be taken down a peg or two, or three. This is uncalled for. Send him packing!
Back to discussion of the Green Line please
sparklyfox@gmail.com
i don't understand why you're all so upset. geez.
no offense. i didn't mean to cause a problem. i didn't know we weren't allowed to help each other on here. if you reread my other posts you'll see the problems I've been experiencing with my saturn green line. since i've seen so many others who've had the same problems, i wanted to let them know that abc is doing an investigation into it and they can tell their stories too. i wasn't soliciting anything. i was simply alerting other owners to an option i am taking.
Also, when problems of this magnitude arise (and this is the only site I know of dedicated to this topic) there should be a way for owners to connect outside of this forum if we so choose! I don't have any personal interest in this other than being in the same boat as every other vue green line owner on here having problems. so i really don't think i violated any agreement. i may have annoyed you because i didn't realize it would post so many times. i simply sent the info as a reply to all the people i have been corresponding with about similar problems.
it was a mistake on my part that i didn't know how many times it had posted. I would like you to allow me to post it at least one time so others can use the information if they should want to.
thank you
megan fox
All I'm asking for clarity. I'm starting to think that the Saturn engineers are not having any success in finding a permanent solution. Otherwise, why not just tell me when I can drive my vehicle again, give or take a week?
If you need help setting up your CarSpace page or have any questions about it, just contact me in email and I'll be happy to help get you started.
To give you an idea of what's possible with your CarSpace page, take a look at mine for some of the possibilities.
http://www.carspace.com/pf_flyer
The dealer has offered to trade me out of the Greenline and I am looking into this. Has anyone else received this type of offer from the dealer?
MiamiHY
I always say it is better to buy a vehicle with proven reliability, than to get one with a WARRANTEE. Even with a strong WARRANTEE; and a strong LEMON LAW; and strong consumer protection advocates; it seems that companies need to be taken to court.
Saturn will not refund this vehicle, but will do a trade-in.
We don't want to deal with Saturn or what they have.
I posted my first blog today. Let us know if you have any information on how to get rid of this vehicle.
The Mazda Club Chat is on tonight. The chat room opens at 8:45PM ET Hope to see YOU there! Check out the schedule
I do want to add, 5 months after we purchased this vue we had repair on the harness. They installed an engine jumper harness.
I've read all the blogs. I'm looking for help. I have reviewed the lemon laws. Lots of lawyers wanting to help. I'm just wanting information.
Thank you
Have you heard of anyone having luck getting rid of their car? I read somewhere that Saturn is #1 in lemon law returns (for taking back the car) but it doesn't seem like it's going to be that easy.
2. Serious question. How many Hybrid Auras were sold? Are they having similar problems?
3. Not so funny humor. The good thing about the Hybrid Vue: With Less than 7000 of them made, if I put it in the garage and don't drive it, I could have the last one. I just have to wait for everyone elses to go to the junk yard and scavenge them for parts. In a few yesrs it might be worth more than an Edsel.
After reading these posts I know that I have the best one on the roads. I just passed 28,000 in less than 11 months and have a documented lifetime 32.007mpg average. My Saturn Hybrid Vue has been everything advertised and more.
I figured I would post up in this thread to balance some of the horror stories. There are owners who are happy with their Hybrid Vues.
I'm disgusted with this entire situation,and especially how Saturn isn't fixing the initial issue. Get ignition switches made that WORK!! Eat the cost of all the ones sitting on the shelf, and do right by the customer by providing working parts NOW!!
Where have you heard that? Production is ramping up on the Aura and VUE GL models as well as the new Malibu Hybrid.
This is one of the reasons why several have mentioned that replacement hybrid batteries take a long time to receive.
I have stopped by dealerships in the Philly area, and at my in-laws place in upstate NY. I have asked if they were getting any, and the answer was no.
I have not seen a single 2008 Saturn hybrid. I have not seen one on the road, that is if they look like the new standard Vue.
I think we would need to see some proof of this supposed production. I do have concerns that Saturn is going to cut its losses and leave us with little or no service support on a failed product.
Until they magically appear, I think megfox's and my own suspicians may be legitimate.
I want a vanity plate that says LEMON. Wouldn't that be great? My own public protest. Since we're stuck with it, it would be nice to warn others. maybe I should paint it lemon yellow.
and I heard about the 2008 hybrid from my husband who reads all those car magazines and online things. he knows everything before everyone. It's delayed. they're changing EVERYTHING. it won't be like ours at all. it's a totally different system...brand new...which means we are going to be stuck with exactly what you said...no support for a failed product. And if it hasn't failed, why reinvent the entire hybrid system on the 2008?
I work with a couple of these "hyper-milers" who drive Toyota Prius'. They are sort of oblivious to things like safety issues, as opposed to "more important" carbon issues. I purchased the Vue Green Line because I am tall, and was seriously injured in a car accident a few years back, and need the additional protection of a larger vehicle. I also liked the idea of 6 cylinder performance with 4 cylinder gas mileage, which the Green Line has unequivocally delivered. But ultimately, safety to me means a vehicle that won't cease to operate in traffic, leading to another serious injury.
It is nice to know Hybridvue has one of the good vehicles (he is lucky). He is well meaning, but seems to be insulated from reality.
You are probably right about the other response. Most likely someone from Saturn.
chmsomm
I would repeat my earlier question. How many of you, WITH YOUR OWN EYES, have actually seen a 2008 Saturn Vue Green Line on the road, or on a Dealers Lot?
On the issue of people with problems with the Green Line. I think it is a matter of percentages. There were less than 7000 sold.
1. What percentage had serious (harness, battery, transmission, ignition, other electrical) issues?
2. What is the percentage of those with continuing issues?
3. How does this compare with other vehicles on the road? I suspect the percentage with continuing serious issues is VERY HIGH in comparison to other new and relatively new vehicles on the road. To be fair, what is the percentage of Saturn Vue Green Line problems versus the Ford, Toyota, and Honda Hybrids versus the Vue? I suspect VERY HIGH percentages also.
Conclusions: A small number of people with continuing problems, as part of a relatively small number of vehicles sold, is still a relatively high percentage compared to other vehicles. I used to be a Director of Quality Assurance for a Biotechnology Company. The word for the day is STATISTICS!!!
Please note I am not anti-Saturn. I have noted the excellent performance (acceleration and handling) and mileage we are getting (still getting)with our Green Line. I have also noted on previous posts the excellent reliability and performance of our Saturn LW300 wagon.
We will be trading in our wagon next year, at 6.5 years old. My wife wants a standard Saturn Vue. We get the GM employee discount through her father.
As for the 2008 hybrid, I know there's a lot of hype out there...but I still haven't seen one either. I'm going to stay skeptical until I see one. I haven't even seen another 2007 hybrid except my own! And I live in Chicago! So it's not like I'm in the middle of nowhere.
I said production is ramping up. Does this mean there are currently 25 new GLs at your local dealer? No. It means that they are being produced and will be available for purchase soon. Please check the SaturnFans boards—-you will notice that there are users who have ordered their 2008 Aura GL and expect them within a few weeks. I also haven’t ever seen a McLaren F1 or a Hennessey Dodge Viper, but that doesn’t mean they don’t exist. GM makes no secret that the hybrid versions are in limited availability—-that was fully intentional, and based on the market for such vehicles. GM has not “pulled the plug” on the BAS hybrids whatsoever.
Megfox, I don’t know why you think that the 2008 Saturn hybrid models will be drastically different from yours. That’s just not true. The VUE body style, of course, is different now that it’s based on the Opel Antara, but the hybrid powertrain is identical except for some minor tuning changes. It continues to use the 36V BAS system and 2.4 L LE5 Ecotec engine. The same powertrain will be in the Aura GL and the Chevy Malibu hybrid, too. You can (of course) choose to believe otherwise if you wish, but what I’ve said is accurate, no matter what your husband has read in “car magazines and online things”.
I don’t need or care to defend myself from a few ultra-disgruntled owners, but I have nothing to do professionally with Saturn or GM and never have. I’m a Saturn owner, and only since 2005. I also own a Toyota and a Chevrolet, and I’m quite satisfied with all three. I do hope that eventually both of you can reach the same level of satisfaction that many others have with their GLs, but given your experience and the way you’ve handled it, that probably isn’t very likely. Good luck!
I think we have agreement on the statistics issue. I don't think consumers will ever have the numbers in order to make an accurate assessment of initial and continuing reliability problems. 30-40 people posting on the website complaining is a pretty significant fraction. Even 7 people out of 7000 with continuing unresolved problems is pretty high in comparison to other vehicles.
The small number of people with continuing problems have every right keep the heat on Saturn. Why shouldn't they, as disgruntled and dissatisfied customers, keep on posting and complaining when their issues are not being resolved? I have no doubt it is annoying, but is probably necessary.
The problem on the 2008 Green Line issue is not you, or Google. The issue is Saturn Corporate and the fact that dealerships are being evasive about delivery of the 2008 only fuels the speculation.
Saturn has alot of work to do restore confidence in its product, and rebuild its credibility.
It is a basic trust issue.
I have experienced the battery harness issue after only just 500 miles, and I my ignition does not stick, but has become sticky. My worry is that in time I may also experience the squeaks and rattles, the lunging forward of the vehicle, the poor breaking, etc., that other people have experienced.
If you read my earlier posts I did have problems with my Vue (dead battery + cruise control issue) and they were resolved. With over 28,500 miles and over 1000 turns of the ignition - if the problems have not resurfaced by now - the odds are that they will not. (And if they do - I will deal with them.)
If you go over this entire post you will find about 10-15 different owners who have had problems. If Saturn sold 7000 Hybrids - and the majority of owners had problems - you would think there would be more negative entries in this thread?
Most owners do not write when all is well - only when they have problems. While some regret their purchase - I do not.
In the mean time, when you see a Midnight Blue Saturn Hybrid Vue traveling down the road with Maryland plates - give me a wave. (That is a friendly wave.)
I am getting mine out of service today after I leave work, and I'M PRAYING that the sticking ignition problem is FIXED, after it being 'fixed' four times to date!
I am disgusted.
Hopefully we aren't making a mistake in buying a 2007 grand prix with 22k on it. Doing a car fax on it first.
At least we are dumping this lemon :lemon: :lemon: :sick:
And, to top off this problem, this new ignition doesn't "LOCK" the steering wheel when the key is out of the ignition. The service manager Brook tells me this is the part Saturn sent for them to install!!! This isn't correct, either, as the column should lock for safety/theft prevention.
All this with a new car, only 5 months old.
Anyway, good luck!