my car is a 2008 nissan versa with cvt transmission. i have 155k miles. its normal for the cvt to not accelerate after jamming really hard on the brakes that has cause a wheel 2 lock maybe. i noticed that if i slam on the brakes really hard and come 2 a stop; when i try 2 take off with my foot all the way on the floor it revs 2 about 2800rpm and stays there for about 7 seconds like the parking brake is on and then suddenly the rpms shoot to 5500rpm and takes off...! I mean idk if its normal but i think it's a cvt thing. i remember an automtive magazine testing an altima with cvt and they mentioned that after an emergency brake stop the car didnt want 2 take off again..
hey forum i have a 2007 versa sl sedan, i have 90,000 miles and love this car but unfortunately the car won't start after i drove it to my brothers house. my mechanic for 15 years said that it could be the crank or cam shaft sensor. he replaced both of them with nissan original parts but it still didn't start.... he unplugged the cam shaft or crank shaft sensor and it started running perfectly but when he plugged it back in it shut off... so he did it again then it didn't start but after a couple of tries it started again but this time he used a scanner and tried to override the sensor so he can plug it in after that was done he plugged it back in then turned on the sensor with the scanner it shut off again wtf...he told me to take it back to the dealer b/c they have the computer diagnostics to repair but for five days they had no clue what to do so on the fifth day and $400 in parts and towing and $400 in rental they want me to get a new engine i said again WTF it is a sensor part not the engine...i need help before i go crazy...i'm on my way to the dealership now to give them a peice of my mind. i will update on what happens... :confuse:
It seems the Nissan dealerships, who are supposed to be the experts on their own cars, are pretty clueless about anything other than replacing a wiper blade. I keep reading here about dealerships replacing engines, instead of fixing the problem. I guess competent labor is just too expensive ?
I have a 2010 Nissan Versa that is a few months old. The service engine soon light has come on 3 times. Been given the old "loose gas cap" routine. Now, they say it is bad gas. Codes shows "Fuel System Lean". Dealer wants $250 to drain the gas and put new gas in. I have been driving about 40 years and never had "bad gas" before. Is this a reasonable solution?
Could be reasonable. A large number of check engine lights are due to gas gap issues. But if the cap is OK, I suppose it could be bad gas. "Fuel System Lean" seems like it could mean several things related to the fuel system beyond "bad gas", but changing the gas would seem to be the simplest. This is just me, but before I'd pay $250 to drain and replace the gas, I'd try to siphon the tank myself (into appropriate containers of course) and run a couple of tanks of gas to see if that cleared things up.
i saw the sluggish issue popping up a lot here, step on the gas, nothing happens.
i had this issue, but it was linked to leaving my car sit for two weeks with 1/4 - 1/2 tank of gas. It was about a week after I bought my car.
Water got into my gas tank, and after driving it for 30-45 minutes (and putting in gas cleaner) it fixed it.
did this at the suggestion (driving) of the dealership mechanic.
this is probably in these forums somewhere, but nissan dealerships have their servicing WAY overpriced. i got ripped off for the last time at the 30k servicing and have never gone back.
My brands new Nissan Versa 1.8L SL CVT developed noises at 3200 km.
The CVT makes a WHINING NOISE which is most irritiating. The dealer said that this is normal for the CVT. Technical Services said that they cannot do anything about it.
The ABS braking system makes a CLUNK, CLUNK, CLUNK, CLUNK NOISE on leaving the curb. Technical Services told me that this is normal as the ABS system is calibrating itself. CLUNKING NOISES occur right after the automatic door locks kick in.
The ABS system makes a strange metal to metal CLANKING noise when stopping on ice with lots of vibration at the brake poedal. Technical Services told me that this was normal for ABS brakes. They asked me if I had hjad ABS brakes before. I told them that yes I had, and that there was never any of this metal to metal CLANKING NOISE when stopping on ice. It does not instill confidence when braking. You feel like the car is falling apart.
Another strange noise occurs from time to time where something grabs from the back of the car to teh brake pedal in the front whether or not you have your foot on the brake pedal.
GAS MILEAGE Is misrepresented in the brochure, I am getting about 1/2 of the documented gas mileage.
How can Nissan sell such shoddy product?
I am very disappointed in my purchase and in Nissan.
I haven't had time to come and look at your posts in the last few months, but here I am again.
I have dealt with Nissan Technical Services, and they are pretty lame. They told me that the WHINING NOISE with the CVT transmission is normal, and that there is nothing they can do about it. They told me that the CLUNK, CLUNK, CLUNK, CLUNK NOISES coming from the ABS system is normal, and that there is nothing that they can do about it.
The metal to metal CLANKING NOISES coming from the ABS when braking on ice is also normal, and there is nothing that they can do about it. They asked me if I had had ABS on my other cars. I have had cars with ABS brakes, and there is no metal - metal CLANKING noise when braking on ice. This thing feels like the car is going to fall apart. :lemon:
Pedestrians have looked over at me and my car with the WHINING NOISE from the CVT and also with the metal - metal CLANKING ABS noise when braking on ice. :lemon:
The CLUNK, CLUNK, CLUNK, CLUNK noise from the ABS self calibration has also had some pedestrians look at the car.
I been reading some of the Versa Forum posts again, and it amazes me to see that Nissan would actually allow their customers to get this pist off at them.
They have 7% DEFECTS in their production, and their Technical Services Representative told me that he was not aware of this 7% DEFECTS. I told him that the Financial Representative at my dealership had told me about this when he was trying to sell me the extended 5 year warranty.
I was glad that the Financial Representative had told me about the 7% DEFECTS, and I took the extended warranty.
Please note that other Versas which we had rented did not make these noises. Had the Versas I test drove had these noises, I would never had purchased the Versa.
My own brand new Versa was fine for the first 3200 km, - no noises. Then it began making noises in early September 2010.
Nissan needs to get with their quality program and perhaps think less of catchy marketing gimmicks like let's Shift_Innovation.
Before we innovate, can we get the basics right? - like the transmissions and the brakes???
I don't recommend this car to anyone.
What's with all the rattles and noises on a new car at 3200 km????
Just wanted to add that when I dealt with Technical Services, they asked if I wanted to switch to the Nissan Rogue or the Altima seeing that I was not happy with the Versa.
I told them there was no point as they have had problems with engines and CVT transmissions on these models as well. :lemon:
I referred them to teh edmunds.com Forum and to teh NissanVersa.org Forum where consumers can post.
Additional posting sites are at the Lemon Law 1 -888 - 453 - 6667 and at www.thetruthaboutcars.com
Instead of sleeping I am up at 4 am this morning worrying about these Versa Pronlems!
Reall? I fail to see the connection since Cinco de Mayo is not really an observed holiday in Mexico. May 5th for most parts of Mexico (meaning excluding areas of tourism) is like our Battle of Bunker Hill. Yeah it was important, but does anyone remember and get wasted on that day? mmm, nope.
So what did you wind up doing? I seem to have the same problem. They say I need a new engine and they need every receipt for every oil change. We're really confused about what to do...but it does seem to be a very common problem! Hmmmm... :lemon: :lemon:
Well, we really had no choice but to pull together all the receipts and submit them. Then they told us in order to determine if the sludge build up was due to our negligence or to a defect in the engine they would have to break down the engine, take pictures, and then send them to Corporate for a determination. And if it was determined that it was our fault we would be charged $450.00 to break down the engine. It was very nerve racking. We gave the ok, they did everything and then it was determined that there was a problem with the engine. The put in a new engine. Now, after having done all this it is important to know that we had purchased the extended warranty protection. Because we did, it only cost us $50.00 which was the deductable. The Nissan is currently back in the shop as it needed a module relating to the brakes. The Nissan Versa is a very bad model vehicle. We have had the car in so many times and our only saving grace is that we purchased the extended warranty.
The above message appeared in my email. I sent a registered letter to Nissan Customer Service in Toronto, regarding my lemon :lemon: and with that they had the Technical Service "Engineer" come to the dealership and he checked over the car.
My dealership service manager kept telling me that Nissan was sending in their "US Technical Service Engineers", when I finally brought in the car it was a "Technical Service Engineer" from the Montreal Office who listened to my complaints. He was not able to give me his phone number or a business card.
When I spoke of the 7% defects that Nissan has on its production line he asked where I got this information. I told him that his Nissan Finance manager at the dealership told me this, and because of this information I purchased the 5 year extended warranty package which includes 4 or 5 oil changes. Nissan has done the first oil change for me. I will bring the car to them for all my oil changes.
"The Technical Service Engineer" from Montreal told me that he would not be able to do anything about the following complaints: 1. the whining noise coming from the CVT(supposedly), 2. the Clunk, Clunk,Clunk, Clunk noise coming from the ABS brakes engaging every time I leave the curb, 3. the metal to metal clanging that I had on the ABS brakes when stopping on ice and 4. the very bad gas mileage I am experiencing, approximately 11.00 L/100 km. One half the gas mileage in their brochure.
According to the "Technical Service Engineer" from Montreal these noises are normal on the Nissan Versa. He told me that I should expect the Versa which is a small car to have different noises from larger cars, and that ABS brakes always make noise.
When I again told him that pedestrians are looking over at me when they hear all of the above three noises, this "engineer" looked at me like he did not believe me. He asked if I wanted to move to a larger model like the Altima or the Rogue. I told him that I had spent alot of time researching a variety of cars, & that he should check the Edmunds.com forum for CVT and engine problems on the Altima & Rogue models. What would be the point....?
As another individual has posted, - what can you expect when you put a rubber band in a transmission?......
"The Technical Service Engineer" from Montreal told me it was normal for the ABS brakes to make this metal to metal clanging noise. All these noises are normal to them.... Poor suckers are we who bought Nissan product.... I don't recommend the car to anyone, and I have now have no confidence in any of their products.
As far as my mileage which is 1/2 the posted value in the brochure, again he had a lame explanation that it is not Nissan that determines the gas mileage performance, and that it is difficult to reproduce every driver's driving conditions. He had me do a test drive with him so that "he could see how I drove the car",.....?????? I have been driving for over 30 years, and I have had many cars both old and new, and both North American and Japanese cars.
I told him that had I purchased an old 2nd hand car for $500, I would not have the noises I have with this car.
He jumped on the opportunity to fix alot of rattling coming from the dash around the windshield. He said that this was something he could fix, and he was quite excited about it. I believe he added some felt around the air bags and/or some rubber insert in the dash to stop the rattling. These noises were more quiet for a couple of days. Rattling noises then returned.
The morning I gave the car to him was in January 2011, and we had just had another snow storm with ice. The driving conditions were horrible, and when applying the ABS brakes, the metal to metal clanging noise was really bad. He again told me that it is normal.
Overall I found their follow - up misleading and very lame. It is best to stay away from Nissan. Clearly they are producing inferior product, and they do not stand behind their product, even when customers have paid top dollar for their model plus another $1450 for extended warranty programs.
I am going to send another registered letter to Customer Service in Toronto, and I will probably copy Nissan in Japan.
My dealership is lame, and I would recommend that potential buyers stay away from any Nissan product. Check the Edmunds.com forums for other Nissan models such as the Altima, Rogue etc... you will find engine sludge and CVT problems on those as well. I guess there are lemons in all models. :lemon:
Looking at their latest products, the JUKE and the Leaf, -- I cannot feel inspired. They look exactly like their names imply one model is for jerks, and the other will be like a Leaf blowing in the wind. I am sure that it is just a plastic shell sitting on a rubber band transmission.
By the way what were your km when you had the sludge problem in your engine?
I began experiencing noises on my brand new Versa 1.8 L SL with CVT at 3289 km. Before that I had no noises. I took great care driving my brand new car. My Versa now has 7100 km on it, and I have the above noises with very poor mileage, and I also have all sorts of strange noises, some of which are grabbing the brake pedal whether or not I am applying the brakes.
The "Technical Service Engineer" was lame, he did not do anything for any of the above mechanical problems. :lemon: I told him that Nissan would have to take this car back, and he said that they cannot take it back, --- and that it would cost me money to get out of this car.
I told him it was already costing me money, and that Nissan should refund me all of my payments since the past year.
How can I possibly be happy with Nissan? Why can they not fix their lemons, - OR TAKE THEM BACK!!!!! IF THEY CAN'T FIX THEM!!!! :mad: :mad:
Just to add icing on the cake, I take very good care of my car in the winter, and I place newspapers down to absorb moisture from snow etc... I guess some technicians sat in the back to hear the noises when they did their test drives, and my car was given back to me with dirty car mats in the back. They did not even put any paper down to protect my new car mats in the back.
Even Canadian Tire places paper down on the floor mats when you bring your car in for service.
Down with Nissan... I find their service quite disgusting....
We were able to come up with enough receipts so it averaged out to an oil change every 4,000 miles. However, they noted two things:
1. because we drove the car a lot and it had high mileage on it (20,000 miles a year) they told us we were at fault because we should have changed it every 3,000 miles due to the high mileage we were putting on it. 2. we had the oil changed at numerous places...bad idea as I have come to find out. There is a good chance that these "cheap" oil change places use inferior oil and filters. We now take the car to Nissan to have the oil and filter changed.
I consider our situtation and the fact that they put in a new engine at their expense very fortunate. I would NEVER buy another Nissan product or recommend one.
Bought it last year March of 2010, heard about a week or two after buying it the "clunk clunk clunk clunk noise after I get to about 15-20 miles. Called the dealer, they said to bring it in, I did. They said that its "normal" for the ABS to do this. Another issue is when the road is wet and I apply the brakes, the breaks lock up and feel like nuts and bolts are coming out of the transmission (feeling can be felt on the foot when breaking). I haven't took my car in for this, wanted to research this first, but I'm sure they will say "this is normal" like they have with everyone else. Next issue is that when backing up, my breaks "squeal" a high pitched noise. This started happening around 12000 miles on the car. I told the nissan dealer this and they said that there is a "fix" for this and provided me with a "recall" notice of this issue with this type of break pads on the rear. They also said something about the front pads might have some "corrision" on them and they will dust/wipe them off as well. I'm assuming the break pads were a recall? Don't know, but I'm getting them fixed tomorrow. Next issue and I don't know if this is an issue because I couldn't find it on the web, but when I take my keys out of the ignition, the windows will still roll up and down. After about 5 minutes, they will not. Is this normal? :lemon: :lemon: :lemon:
I am so frustrated and I hope you can help me. I have a 2008 Nissan Versa (isn't the CVT version). I am the first owner and I have only 50,000 KMS on it. I went in to have my 50,000 Kms maint. done which included cleaning the brakes, oil change, filter change ect. ($769's later... ) I leave the dealership and my brake pedal is vibrating when I push on them. I bring it back the next day and they machined the brakes and remembered that there was a recall that needed to be done on my running lights. Fine, I am mad because for the $769 what the heck did they do to my car? I am freaking out. I leave and again my car isn't right. It is making this sound, best way I can describe it is it sounds like a diesel truck. That isn't right!! So, bring it back and three mechanics look at it and can't find anything wrong and say it supposed to sound that way. Ummm no it isn't and it didn't when I brought it in the first time. So, this Saturday I am bringing it in again. I am getting mad! I noticed also when I push the accelerator it hesitates. Grrr! Can anyone suggest what I should do? :sick:
Step one... deep breath. Sometimes it seems when you have one issue with a car, other things catch your eye or ear and you wonder, "Is this bad too?" Not saying that your car isn't hesitating, but it is possible that you're just noticing something that's been there all along. I've done that myself :surprise:
Now, back to your actual issues. Vibrating brake pedal DOES sound like warped rotors (NOBODY makes rotors like they used to and warping is fairly common) My 2007 Versa front rotors warped at about the same mileage. I put up with it until my daugther was going to buy the car from me and we replaced them. She's careful not to ride the brake downhill and she's over 90,000 miles now with no warping yet (but give it time). Also, rotors that have been machined to unwarp them will warp faster the next time since they are now thinner.
If your Versa sounds like a diesel truck, I have a thought on that as well. A flange in front of my muffler rusted out in 2009. That's WAY early and I'm pretty sure that the ethanol in our gas made things worse. Ever notice the amount of water that comes out of tailpipes now? Water is a by-product of ethanol combustion and you can bet that it's a good and corrosive water that's inside our exhaust systems. You may have a hole in the exhaust somewhere, at least that would be my guess. Unless you mean an engine noise rather than an exhaust noise... the Versa certainly isn't as quiet as my Altima under the hood, and at those times that I get "rabbit ears" I can sometime imagine things don't sound right too. My 2011 Versa sounds the same way my 2007 does. Having no reason at this point to distrust what your dealer mechanics are saying, the deep breath/fresh listen theory might ease your mind. Chasing noises that other people can't hear can be hard on everyone.
On the subject of those regular services from the dealer... I've ALWAYS done those, and yes, the 50,000 K (30,000 mile) interval IS a "big" one price-wise. But with the life we've gotten out of our cars, (over 2 million miles on 9 Nissan vehicles combined since 1979 from the same dealer/service dept with ZERO major issues) I always looked at it as a good thing. Well, a couple of years ago, my dealership changed owners, same shop folks. I had two services done where oil changes got done, but it seemed that not enough oil was put in. No damage to the cars, but it made me lose a little trust. I have a friend who runs a local garage and I do oil changes every 3,500 - 4,000 miles and they check all the belts, fluids, lights, etc that Nissan had been checking and the oil change runs me $35 plus any charges for things that might need to be done like burned out bulbs, etc. We put a lot of miles on our cars and those services come around fairly quickly. I was doing 7,500 mile service intervals, so the services went small ($60-80), medium ($175- $250), small, big ($350+) over and over. So while I'm now doing 5 or 6 oil changes in that same time frame, at $35 each, I'm spending roughly $210 for the same services that were running $700 - $800. Like I said, I'm not saying the dealer service is a rip off. (My vehicle history can attest to that) but you can do the same thing for a lot less with no loss of confidence in your car.
Hope this helps you out a bit! I know it's always nice to have someone to bounce ideas off of!
My 2007 Versa broke down on the side of the road. Engine is blown. Nissan wanted $3600 to replace. 62,000 miles so the 60,000 mile warranty was void. Found a guy who could put the engine in and I purchased one. Problem now is that Nissan does not make the gasket that goes on the transmission to put it back together with no leaks. The heat of the engine warped the original one. So the Nissan dealer suggested that they could replace the transmission under the warranty because they don't make the part. Nissan USA now refuses to do anything because they did not put the engine in. Heck, nobody has put the engine in because it can't be put back in!!! When Nissan had us tow the car to the dealer, they have also determined that the radiator is bad which caused all of the problems. Now I have a 4 year old piece of junk!! Does anybody have any suggestion? Does anybody know if the Moss Magnusson Warranty act applies? How can they not make the parts for their own cars? Are there not any laws concerning that?
Well, Nissan won't replace the engine unless we pay them $3500. What we needed was a torque converter seal which goes on the transmission so that the fluid does not leak out. Nissan does not make that seal. The only way to get the seal is to purchase another transmission! I really thought car manufacturers had to at least make the parts to repair their cars. I guess if you have a Versa and the seal goes out, then you can pay $1800 to have a new transmission put in instead of $50 for a seal!
My Versa died on the freeway. The PS light came on on the dash. I ran the self diagnosis program and was given the code P0132 (oxygen sensor). The PS code refers to the power steering system. Questions:
1. Does the oxygen sensor have any relation to the power sterring system? 2. Will a failed oxygen sensor cause the car not to start?
Let me start by saying that I'm not a mechanic. But I did sell power equipment in a previous job. If the seal is not made by Nissan, you can take it to a ball bearing retailer such as a Timken Store or a Dixie Bearings. They can measure the old seal and probably get your one that will fit and work.
I bought the car new in 2009. I have been very happy with it. Just recently it began having problems with accelerating from a stop. I put my foot on the petal thinking the car will go and the car slowly moves. I then of course place my foot even harder on the accelerator with the accelerator almost to the floor and a couple of seconds later the car takes off and drives fine. While this is happening the engine is racing. It will then repeat itself at the next light or stop sign. The real scary part is when I am merging into traffic. Since the car will not pick up speed I have to make sure there is no one coming. If I do not they might not slow down not suspecting I am having trouble getting the car to move. I hold my breath a lot. I took it to the dealer for repair. They told me if they can reproduce it they can not fix it. As I mentioned earlier it is an intermittent problem and I can not figure out how to reproduce it. Of course I will not give up because I should not have to drive worrying that I might get into an accident. Has anyone else had this problem? If so what fixed it?
Similar problems have been reported due to the brake switch not releasing fully. Next time put your toe under the brake pedal to lift it up higher then tap the accelerator and see if it is okay.
Had the car into the dealer last week for some minor problems. Maybe not so minor as we suspect a leaking front strut. Also mentioned the intermittent loud engine noise. Respond was they do that, no remedy. Has anyone had this problem.
Yes, same excuse with my dealer! Noise also getting worst as time goes by. From the symptoms and related noise, I conclude there is a certain amount of piston slap in that engine. Is it normal? I would not think so. Factories are equipped with all the technology today which eliminates most of human error. May have to go to arbitration board on that one.
ron 819, I thought I was going crazy. I just had my car towed yesterday for the same problem. This is a 2011 Versa purchased in December with only 7,200 miles. I was in city traffic going about 45 mph. I observed that each time I put on brakes, when I then tried to accelerate I had lost all power. I was able to coast to a parking lot. After putting it in park, I started the motor and it ran fine until I came to the next light - problem repeated itself. Third time I knew with rush hour traffic I could not risk my life driving this vechicle. It was towed to the dealer and this afternoon the service department at the dealership informed me they cannot reproduce the problem and haven't had such a problem in the past. I also spoke with Nissan central and they said they are unaware of such problems. The dealer will keep the car for a few more days and hopefully be able to reproduce it. I have the same fears as you and had I been in fast traffic or on the interstate, I shudder to think what could have happened to me. This was the first site I reviewed to see if others were having this problem. I will keep doing my research and pray the dealer is able to reproduce this. Mmmm - wonder if Nissan knows about this but don't want to acknowledge it?
Funny you mention about Nissan being aware of certain problems. They count on a good percentage of customers being ignorant in automotive matters; they have a good idea what they can pass on. They would have quite a network in North America so getting statistics together is probably a challenge but also useful in determining their attitude. I have noticed quite a turnover in staff at the dealer where I got my versa a year ago.
Good luck with getting anything done! We ended up paying for all the repairs out of our own pocket. Once we got the engine replaced, we had to replace the transmission because Nissan has NEVER made the seal for the torque converter. I have called Nissan in Franklin, TN and left multiple messages for the "President" but they never call back.
These cars have problems and are just a piece of junk!
My 2007 Nissan Versa has only 27,000 miles and was told that the fuel pump is faulty. Nissan is saying they are not aware of any history on faulty fuel pumps for their Versa. However, there appears to be a problem after reading all the posts here. Can any one provide advice?
It is strange that you are getting this answer even when it regards engine noises. I have had a number of problems with my 2010 Nissan Versa with CVT, - the response I get from the service guys at the dealership is that these noises and things which I consider problems due to poor quality and assembly are normal.
My Versa was made in Mexico. The Aquasalientes plant has production problems; however, it seems that Nissan wants to pass these problems onto their customers, and they just tell everyone that the noises are normal. It has become a mantra with them, and they obviously do not care about repeat customers.
I will never buy a car from Nissan again, and I do jot recommend Nissan to anyone. Stay away from this manufacturer, - they do not know what they are doing.
Can you imagine what will happen with the Leaf? Another tin can even cheaper than the Versa lemons. :lemon:
My 2008 Versa Sedan just quit running while driving it. Everything shut down so I had suddenly had no power to the wheels and steering and the car swerved violently as the engine quit. Lucky that I wasn't in an accident because it was a difficult maneuver to get to the side of the road safely in traffic.
I had the vehicle towed into the Nissan dealer and was told that I had a catastrophic drive belt failure and that the AC compressor was completely destroyed and that there was debris in all of the filters, and that they would have to be replaced as well. I was also told that the engine could have been quite easily destroyed if I hadn't come to a stop as quickly as I did. The vehicle has 50,000 miles on it, so there is no warranty coverage. Price to repair quoted at $1,175-.
I have a couple of questions:
1. Is this a common, or at least well-known, problem with the drive belt?
2. Is there a quality issue with the drive belt manufacturer?
2. Doesn't this seem like a serious design flaw that a high-wear part like this could fail and cause a complete loss of drivability and wreak so much damage in the engine compartment?
with less than 18,000 miles on our Versa, we were told the same thing -- its a catch all excuse for not wanting to deal with the situation - and no, they are not normal if you a sensible driver
My wife had the same problem 3 times -- the engine just shut down, they said nothing was wrong the first time, replaced the trans the 2nd time and on the 3rd time then replaced the ATC (computer for trans). We didn't keep that car long after that -- something was still not right as it made noises that weren't there before -- they blamed that on normal for that car --
Instead of immediately paying, I would get a local TV consumer reporter to do a report and call Nissan directly -- this a problem even if they don't want to admit it
If I were having serious problems with my Versa, I wouldn't be too happy either. But let's be aware that there are hundreds of thousands of Versas on the road and they continue to sell well. All brands have some serious problems sometime. My friend's Lexus has been in for repairs three times. and one problem never completely resolved.
AFAIK, the Versa has a 3 year/36k mile bumper to bumper warranty, and a 5 year/60k drive train warranty. The CVT was later updated to a 10 year/120k warranty, retroactive back to at least 2008 (I think)..
Not seeing your car, I cant say whether you would be covered or not.
What you described is not normal as far as I can tell.
Several times when the road was wet my Nissan Versa also felt like the breaks locked up and I slid for a second. It is scary. I just bought this car used with 17,000 miles on it. It is a 2010. I am going to contact the dealer.
Managed to pry info out of dealer on what I thought was valve noise all along. They claim it's noisy injectors. Now Nissan is not promoting use of gas additives but int his case it makes sense to use. The vehicle was built in may and not sold till mid august. With todays fuel life in summer specially in Mexico I wonder about gumming and resulting sticking of components. Will keep posted.
:lemon: On Christmas Eve, Dec. 24, 2011, my car would not start as it was - 15 degrees. The service man came, and gave me a boost, told me to run the car for 1 hour before turning it off.
Naturally my host was waiting for us. We were late, and everyone was waiting for us.
The battery continued to die throughout the holidays, and finally in early January 2012, I brought it to my dealership.
They replaced the batter, and told me that I had to pay for a portion as the battery is not part of the drive train warranty, - even though I have paid an extra $1400 for the extended drive train package over 5 years.
This car is most irritating, and the mileage is now about 1/3 of what is listed on the brochure.
Even my service manager, has a Versa, and he admitted that his mileage is also the pits, and that there is nothing that the dealership can do.
I told him that the dealership should have Nissan repair these cars. Clearly Aquasalientes in Mexico is building cars that should stay in Mexico. These vehicles are not meant for heavy North American winters.
I am still having all of the other problems. Nissan's mantra is that these are normal. :lemon:
FINALLY! After MONTHS and at least FOUR VISITS to the Nissan Staunton Dealership in Staunton, Virginia - and them not being able to recreate or see the issue since it comes and goes - you have described EXACTLY the SAME PROBLEMS my 2008 Nissan has been going through. I am going to email this link to Corey, their Nissan Service Manager, as soon as I can reach him and get his email address. He will finally be glad to understand this very serious SAFETY problem I've been going through, but it has been so intermittent. It happened a few months ago and now THIS WEEK it is happening again. With this and the possible brake switch problem, maybe this is the fix! My car currently has just over 98k miles too. SEVERAL VISITS resulted in them not finding anything wrong, too. Nissan Corporate has heard from me too and their Techline has been useless so far - inability to even see the codes on the computer (I doubt the codes are coming up) but this is the Toyota acceleration problem in reverse. Imagine making a left turn on a busy highway and this happens - YES, happened to me again last night. Thanks for explaining this, it is EXACTLY my same issue!
As previously reported, it was noisy at times but intermittent. Managed to pry out of service manager that the injectors are noisy. Enquired about cause but they treated as a mystery like poor gas, dirty injectors, temperature etc. Since warmer weather, it has bee fine so suspect fuel temperature is the cause. It has bee over 25c for the last two months. Dealer still talks as they dont know! They won't test the injectors either. Will see next winter.
I have a 2007 Nissan Versa Sl Hatchback. I have had many issues with my Nissan and have taken it to the dealer over the years without any solution. My passenger airbag light blinks on and off all the time even when there is nobody in the passenger seat. They can not find any codes in the system so it has never been fixed. And, the problem started after they had to replace my 6 cd player out because it kept breaking on me. Just a couple of days ago I was pulling out of a parking lot and had no acceleration at all! Thankfully, no car was coming. It has happened periodically over time. Unfortunately, I am not at all happy with their service department on fixing the issues. I have also had to replace my lights continuously! Well, just finished paying the car off a couple of months back and my extended 5 year 100,000 mile warranty I paid extra for just expired. I am at almost 103,000. Yesterday out of the blue, my car started vibrating majorly everytime i started to accelerate with a very loud noise and a loud bump underneath the car. It felt like the entire bottom of the car was going to fall out. About a week ago my service engine light came on for the first time ever. Took it to one mechanic shop and they said it showed a evap code and it would not even pass an inspection. So on the following monday I took it to my mechanic; which was three days later and of course the service engine light had turned off by then. My mechanic shop didn't show a code. So they told me to drive it until the light came on again. Well, yesterday I had the problem with the vibration and loud noise underneath. My mechanic said I needed engine mounts...all four of them! Then today I was told one of the cv joints is leaking grease! Just after I paid the car off and my warranty was expired. I have not been very happy with this car and with nissan service regarding my issues. This intermittent problem with accleration has not even been recognized yet with my car and it just scares me for safety reasons; as well as my passenger airbag light blinking. I don't know if the airbag would even deploy if I were in a wreck. Unfortunately, I am out of warranty and just hope after getting the mounts replaced and the cv joint fixed, that I can get more miles out of this car. Only thing I do not understand is that my car was driving fine yesterday morning on the way to work. I stopped at chevron to fill my tank and drove on to work. Then when I went to lunch the car started having these issues. Seems like I would have been seeing earlier signs of problems...
my engine is at 47K and just burned out...started to stall on me and when i took it in the oil pan is dry. it's at the dealership right now waiting for a response from Nissan - what i DO know is that they asked me for receipts for all of my oil changes from the last 3 years and i definitely don't have them. did you provide yours when this happened? i've never heard of a car burning an engine that quickly.
This is very nerve wracking and I know what you're going through. We were able to produce the majority of them. If you went to the same place for oil changes go back to them as they should have a record in their computer. Otherwise check your check book or credit card statements if you charged them. I can't stress to you that providing the receipts and showing that you changed the oil every 3,000 - 5,000 miles is critical for you. I also did a spreadsheet and listed the date and what service was performed. I showed that I took care of the vehicle and put down other services, like scheduled maintenance, etc. My car was still under warranty and by providing the receipts it showed that there was no negligence on my part. There was sludge in the engine through no fault of mine. The final outcome for me was they put in a new engine and all I had to do was pay $50.00 as that was my deductable.
I hope this helps. It took about 2 weeks for everything to get resolved because they need to breakdown the engine, take pictures, send them to their corporate office where a determination was made.
I did not do this. It was an uphill battle but go to the top. For it to have no oil in the engine has nothing to do with who changed the oil.... it either lost the oil by a defect or if burned the oil ... good luck
Not necessarily. I had had my service done for over twenty years at the same place with the same mechanics. A change of ownership for the dealership took place, no change in the mechanics. At the time I owned a 200,000+ mile Altima and a new 2007 Versa. The Altima got its regular service, which included an oil change. About two weeks later, the oil light flashed on. Oil level was VERY low. I Thought, OK, maybe the car is old and starting to burn oil or leak. Then my Versa went in for its service. About a week after the service, the oil light came on, low oil again. That Versa now has over 100,000 miles on it with no issues. So while the issue being discussed here might be an "issue", you can't discount human error entirely
Comments
Why doesn't Nissan just fix there problems!!
Who wants a new lemon!!! :lemon: :lemon: :lemon: :lemon:
i have a 2007 versa sl sedan, i have 90,000 miles and love this car but unfortunately the car won't start after i drove it to my brothers house. my mechanic for 15 years said that it could be the crank or cam shaft sensor. he replaced both of them with nissan original parts but it still didn't start.... he unplugged the cam shaft or crank shaft sensor and it started running perfectly but when he plugged it back in it shut off... so he did it again then it didn't start but after a couple of tries it started again but this time he used a scanner and tried to override the sensor so he can plug it in after that was done he plugged it back in then turned on the sensor with the scanner it shut off again wtf...he told me to take it back to the dealer b/c they have the computer diagnostics to repair but for five days they had no clue what to do so on the fifth day and $400 in parts and towing and $400 in rental they want me to get a new engine i said again WTF it is a sensor part not the engine...i need help before i go crazy...i'm on my way to the dealership now to give them a peice of my mind. i will update on what happens... :confuse:
Cold weather may also be in play here
Please let us know what happens ! Good Luck !
i had this issue, but it was linked to leaving my car sit for two weeks with 1/4 - 1/2 tank of gas. It was about a week after I bought my car.
Water got into my gas tank, and after driving it for 30-45 minutes (and putting in gas cleaner) it fixed it.
did this at the suggestion (driving) of the dealership mechanic.
this is probably in these forums somewhere, but nissan dealerships have their servicing WAY overpriced. i got ripped off for the last time at the 30k servicing and have never gone back.
The CVT makes a WHINING NOISE which is most irritiating. The dealer said that this is normal for the CVT. Technical Services said that they cannot do anything about it.
The ABS braking system makes a CLUNK, CLUNK, CLUNK, CLUNK NOISE on leaving the curb. Technical Services told me that this is normal as the ABS system is calibrating itself. CLUNKING NOISES occur right after the automatic door locks kick in.
The ABS system makes a strange metal to metal CLANKING noise when stopping on ice with lots of vibration at the brake poedal. Technical Services told me that this was normal for ABS brakes. They asked me if I had hjad ABS brakes before. I told them that yes I had, and that there was never any of this metal to metal CLANKING NOISE when stopping on ice. It does not instill confidence when braking. You feel like the car is falling apart.
Another strange noise occurs from time to time where something grabs from the back of the car to teh brake pedal in the front whether or not you have your foot on the brake pedal.
GAS MILEAGE Is misrepresented in the brochure, I am getting about 1/2 of the documented gas mileage.
How can Nissan sell such shoddy product?
I am very disappointed in my purchase and in Nissan.
I would not recommend this car.
I haven't had time to come and look at your posts in the last few months, but here I am again.
I have dealt with Nissan Technical Services, and they are pretty lame. They told me that the WHINING NOISE with the CVT transmission is normal, and that there is nothing they can do about it. They told me that the CLUNK, CLUNK, CLUNK, CLUNK NOISES coming from the ABS system is normal, and that there is nothing that they can do about it.
The metal to metal CLANKING NOISES coming from the ABS when braking on ice is also normal, and there is nothing that they can do about it. They asked me if I had had ABS on my other cars. I have had cars with ABS brakes, and there is no metal - metal CLANKING noise when braking on ice. This thing feels like the car is going to fall apart. :lemon:
Pedestrians have looked over at me and my car with the WHINING NOISE from the CVT and also with the metal - metal CLANKING ABS noise when braking on ice. :lemon:
The CLUNK, CLUNK, CLUNK, CLUNK noise from the ABS self calibration has also had some pedestrians look at the car.
I been reading some of the Versa Forum posts again, and it amazes me to see that Nissan would actually allow their customers to get this pist off at them.
They have 7% DEFECTS in their production, and their Technical Services Representative told me that he was not aware of this 7% DEFECTS. I told him that the Financial Representative at my dealership had told me about this when he was trying to sell me the extended 5 year warranty.
I was glad that the Financial Representative had told me about the 7% DEFECTS, and I took the extended warranty.
Please note that other Versas which we had rented did not make these noises. Had the Versas I test drove had these noises, I would never had purchased the Versa.
My own brand new Versa was fine for the first 3200 km, - no noises. Then it began making noises in early September 2010.
Nissan needs to get with their quality program and perhaps think less of catchy marketing gimmicks like let's Shift_Innovation.
Before we innovate, can we get the basics right? - like the transmissions and the brakes???
I don't recommend this car to anyone.
What's with all the rattles and noises on a new car at 3200 km????
Just wanted to add that when I dealt with Technical Services, they asked if I wanted to switch to the Nissan Rogue or the Altima seeing that I was not happy with the Versa.
I told them there was no point as they have had problems with engines and CVT transmissions on these models as well. :lemon:
I referred them to teh edmunds.com Forum and to teh NissanVersa.org Forum where consumers can post.
Additional posting sites are at the Lemon Law 1 -888 - 453 - 6667
and at www.thetruthaboutcars.com
Instead of sleeping I am up at 4 am this morning worrying about these Versa Pronlems!
The above message appeared in my email. I sent a registered letter to Nissan Customer Service in Toronto, regarding my lemon :lemon: and with that they had the Technical Service "Engineer" come to the dealership and he checked over the car.
My dealership service manager kept telling me that Nissan was sending in their "US Technical Service Engineers", when I finally brought in the car it was a "Technical Service Engineer" from the Montreal Office who listened to my complaints. He was not able to give me his phone number or a business card.
When I spoke of the 7% defects that Nissan has on its production line he asked where I got this information. I told him that his Nissan Finance manager at the dealership told me this, and because of this information I purchased the 5 year extended warranty package which includes 4 or 5 oil changes. Nissan has done the first oil change for me. I will bring the car to them for all my oil changes.
"The Technical Service Engineer" from Montreal told me that he would not be able to do anything about the following complaints: 1. the whining noise coming from the CVT(supposedly), 2. the Clunk, Clunk,Clunk, Clunk noise coming from the ABS brakes engaging every time I leave the curb, 3. the metal to metal clanging that I had on the ABS brakes when stopping on ice and 4. the very bad gas mileage I am experiencing, approximately 11.00 L/100 km. One half the gas mileage in their brochure.
According to the "Technical Service Engineer" from Montreal these noises are normal on the Nissan Versa. He told me that I should expect the Versa which is a small car to have different noises from larger cars, and that ABS brakes always make noise.
When I again told him that pedestrians are looking over at me when they hear all of the above three noises, this "engineer" looked at me like he did not believe me. He asked if I wanted to move to a larger model like the Altima or the Rogue. I told him that I had spent alot of time researching a variety of cars, & that he should check the Edmunds.com forum for CVT and engine problems on the Altima & Rogue models. What would be the point....?
As another individual has posted, - what can you expect when you put a rubber band in a transmission?......
"The Technical Service Engineer" from Montreal told me it was normal for the ABS brakes to make this metal to metal clanging noise. All these noises are normal to them.... Poor suckers are we who bought Nissan product.... I don't recommend the car to anyone, and I have now have no confidence in any of their products.
As far as my mileage which is 1/2 the posted value in the brochure, again he had a lame explanation that it is not Nissan that determines the gas mileage performance, and that it is difficult to reproduce every driver's driving conditions.
He had me do a test drive with him so that "he could see how I drove the car",.....?????? I have been driving for over 30 years, and I have had many cars both old and new, and both North American and Japanese cars.
I told him that had I purchased an old 2nd hand car for $500, I would not have the noises I have with this car.
He jumped on the opportunity to fix alot of rattling coming from the dash around the windshield. He said that this was something he could fix, and he was quite excited about it. I believe he added some felt around the air bags and/or some rubber insert in the dash to stop the rattling. These noises were more quiet for a couple of days. Rattling noises then returned.
The morning I gave the car to him was in January 2011, and we had just had another snow storm with ice. The driving conditions were horrible, and when applying the ABS brakes, the metal to metal clanging noise was really bad. He again told me that it is normal.
Overall I found their follow - up misleading and very lame. It is best to stay away from Nissan. Clearly they are producing inferior product, and they do not stand behind their product, even when customers have paid top dollar for their model plus another $1450 for extended warranty programs.
I am going to send another registered letter to Customer Service in Toronto, and I will probably copy Nissan in Japan.
My dealership is lame, and I would recommend that potential buyers stay away from any Nissan product. Check the Edmunds.com forums for other Nissan models such as the Altima, Rogue etc... you will find engine sludge and CVT problems on those as well. I guess there are lemons in all models. :lemon:
Looking at their latest products, the JUKE and the Leaf, -- I cannot feel inspired. They look exactly like their names imply one model is for jerks, and the other will be like a Leaf blowing in the wind. I am sure that it is just a plastic shell sitting on a rubber band transmission.
By the way what were your km when you had the sludge problem in your engine?
I began experiencing noises on my brand new Versa 1.8 L SL with CVT at 3289 km. Before that I had no noises. I took great care driving my brand new car. My Versa now has 7100 km on it, and I have the above noises with very poor mileage, and I also have all sorts of strange noises, some of which are grabbing the brake pedal whether or not I am applying the brakes.
The "Technical Service Engineer" was lame, he did not do anything for any of the above mechanical problems. :lemon: I told him that Nissan would have to take this car back, and he said that they cannot take it back, --- and that it would cost me money to get out of this car.
I told him it was already costing me money, and that Nissan should refund me all of my payments since the past year.
How can I possibly be happy with Nissan? Why can they not fix their lemons, - OR TAKE THEM BACK!!!!! IF THEY CAN'T FIX THEM!!!! :mad: :mad:
Just to add icing on the cake, I take very good care of my car in the winter, and I place newspapers down to absorb moisture from snow etc... I guess some technicians sat in the back to hear the noises when they did their test drives, and my car was given back to me with dirty car mats in the back. They did not even put any paper down to protect my new car mats in the back.
Even Canadian Tire places paper down on the floor mats when you bring your car in for service.
Down with Nissan... I find their service quite disgusting....
We were able to come up with enough receipts so it averaged out to an oil change every 4,000 miles. However, they noted two things:
1. because we drove the car a lot and it had high mileage on it (20,000 miles a year) they told us we were at fault because we should have changed it every 3,000 miles due to the high mileage we were putting on it.
2. we had the oil changed at numerous places...bad idea as I have come to find out. There is a good chance that these "cheap" oil change places use inferior oil and filters. We now take the car to Nissan to have the oil and filter changed.
I consider our situtation and the fact that they put in a new engine at their expense very fortunate. I would NEVER buy another Nissan product or recommend one.
Now, back to your actual issues. Vibrating brake pedal DOES sound like warped rotors (NOBODY makes rotors like they used to and warping is fairly common) My 2007 Versa front rotors warped at about the same mileage. I put up with it until my daugther was going to buy the car from me and we replaced them. She's careful not to ride the brake downhill and she's over 90,000 miles now with no warping yet (but give it time). Also, rotors that have been machined to unwarp them will warp faster the next time since they are now thinner.
If your Versa sounds like a diesel truck, I have a thought on that as well. A flange in front of my muffler rusted out in 2009. That's WAY early and I'm pretty sure that the ethanol in our gas made things worse. Ever notice the amount of water that comes out of tailpipes now? Water is a by-product of ethanol combustion and you can bet that it's a good and corrosive water that's inside our exhaust systems. You may have a hole in the exhaust somewhere, at least that would be my guess. Unless you mean an engine noise rather than an exhaust noise... the Versa certainly isn't as quiet as my Altima under the hood, and at those times that I get "rabbit ears" I can sometime imagine things don't sound right too. My 2011 Versa sounds the same way my 2007 does. Having no reason at this point to distrust what your dealer mechanics are saying, the deep breath/fresh listen theory might ease your mind. Chasing noises that other people can't hear can be hard on everyone.
On the subject of those regular services from the dealer... I've ALWAYS done those, and yes, the 50,000 K (30,000 mile) interval IS a "big" one price-wise. But with the life we've gotten out of our cars, (over 2 million miles on 9 Nissan vehicles combined since 1979 from the same dealer/service dept with ZERO major issues) I always looked at it as a good thing. Well, a couple of years ago, my dealership changed owners, same shop folks. I had two services done where oil changes got done, but it seemed that not enough oil was put in. No damage to the cars, but it made me lose a little trust. I have a friend who runs a local garage and I do oil changes every 3,500 - 4,000 miles and they check all the belts, fluids, lights, etc that Nissan had been checking and the oil change runs me $35 plus any charges for things that might need to be done like burned out bulbs, etc. We put a lot of miles on our cars and those services come around fairly quickly. I was doing 7,500 mile service intervals, so the services went small ($60-80), medium ($175- $250), small, big ($350+) over and over. So while I'm now doing 5 or 6 oil changes in that same time frame, at $35 each, I'm spending roughly $210 for the same services that were running $700 - $800.
Like I said, I'm not saying the dealer service is a rip off. (My vehicle history can attest to that) but you can do the same thing for a lot less with no loss of confidence in your car.
Hope this helps you out a bit! I know it's always nice to have someone to bounce ideas off of!
1. Does the oxygen sensor have any relation to the power sterring system?
2. Will a failed oxygen sensor cause the car not to start?
Frank 2009 Versa S sedan MT-6 with 22700 miles
Maybe not so minor as we suspect a leaking front strut.
Also mentioned the intermittent loud engine noise.
Respond was they do that, no remedy.
Has anyone had this problem.
Noise also getting worst as time goes by.
From the symptoms and related noise, I conclude there is a certain amount of piston slap in that engine.
Is it normal? I would not think so. Factories are equipped with all the technology today which eliminates most of human error.
May have to go to arbitration board on that one.
I thought I was going crazy. I just had my car towed yesterday for the same problem. This is a 2011 Versa purchased in December with only 7,200 miles. I was in city traffic going about 45 mph. I observed that each time I put on brakes, when I then tried to accelerate I had lost all power. I was able to coast to a parking lot. After putting it in park, I started the motor and it ran fine until I came to the next light - problem repeated itself. Third time I knew with rush hour traffic I could not risk my life driving this vechicle. It was towed to the dealer and this afternoon the service department at the dealership informed me they cannot reproduce the problem and haven't had such a problem in the past. I also spoke with Nissan central and they said they are unaware of such problems. The dealer will keep the car for a few more days and hopefully be able to reproduce it. I have the same fears as you and had I been in fast traffic or on the interstate, I shudder to think what could have happened to me. This was the first site I reviewed to see if others were having this problem. I will keep doing my research and pray the dealer is able to reproduce this. Mmmm - wonder if Nissan knows about this but don't want to acknowledge it?
They count on a good percentage of customers being ignorant in automotive matters; they have a good idea what they can pass on.
They would have quite a network in North America so getting statistics together is probably a challenge but also useful in determining their attitude.
I have noticed quite a turnover in staff at the dealer where I got my versa a year ago.
These cars have problems and are just a piece of junk!
Did you ever find out the problem. My 2007 Nissan Versa SL is having the same problem and it's pretty scary.
Any response would be greatly appreciated.
Best,
Major
I have had a number of problems with my 2010 Nissan Versa with CVT, - the response I get from the service guys at the dealership is that these noises and things which I consider problems due to poor quality and assembly are normal.
My Versa was made in Mexico. The Aquasalientes plant has production problems; however, it seems that Nissan wants to pass these problems onto their customers, and they just tell everyone that the noises are normal.
It has become a mantra with them, and they obviously do not care about repeat customers.
I will never buy a car from Nissan again, and I do jot recommend Nissan to anyone. Stay away from this manufacturer, - they do not know what they are doing.
Can you imagine what will happen with the Leaf? Another tin can even cheaper than the Versa lemons. :lemon:
I had the vehicle towed into the Nissan dealer and was told that I had a catastrophic drive belt failure and that the AC compressor was completely destroyed and that there was debris in all of the filters, and that they would have to be replaced as well. I was also told that the engine could have been quite easily destroyed if I hadn't come to a stop as quickly as I did. The vehicle has 50,000 miles on it, so there is no warranty coverage. Price to repair quoted at $1,175-.
I have a couple of questions:
1. Is this a common, or at least well-known, problem with the drive belt?
2. Is there a quality issue with the drive belt manufacturer?
2. Doesn't this seem like a serious design flaw that a high-wear part like this could fail and cause a complete loss of drivability and wreak so much damage in the engine compartment?
Thanks!
Instead of immediately paying, I would get a local TV consumer reporter to do a report and call Nissan directly -- this a problem even if they don't want to admit it
Not seeing your car, I cant say whether you would be covered or not.
What you described is not normal as far as I can tell.
Good luck!
They claim it's noisy injectors. Now Nissan is not promoting use of gas additives but int his case it makes sense to use. The vehicle was built in may and not sold till mid august. With todays fuel life in summer specially in Mexico I wonder about gumming and resulting sticking of components.
Will keep posted.
Naturally my host was waiting for us. We were late, and everyone was waiting for us.
The battery continued to die throughout the holidays, and finally in early January 2012, I brought it to my dealership.
They replaced the batter, and told me that I had to pay for a portion as the battery is not part of the drive train warranty, - even though I have paid an extra $1400 for the extended drive train package over 5 years.
This car is most irritating, and the mileage is now about 1/3 of what is listed on the brochure.
Even my service manager, has a Versa, and he admitted that his mileage is also the pits, and that there is nothing that the dealership can do.
I told him that the dealership should have Nissan repair these cars. Clearly Aquasalientes in Mexico is building cars that should stay in Mexico. These vehicles are not meant for heavy North American winters.
I am still having all of the other problems. Nissan's mantra is that these are normal. :lemon:
Monti
Managed to pry out of service manager that the injectors are noisy.
Enquired about cause but they treated as a mystery like poor gas, dirty injectors, temperature etc.
Since warmer weather, it has bee fine so suspect fuel temperature is the cause.
It has bee over 25c for the last two months.
Dealer still talks as they dont know!
They won't test the injectors either. Will see next winter.
I hope this helps. It took about 2 weeks for everything to get resolved because they need to breakdown the engine, take pictures, send them to their corporate office where a determination was made.
Let me know the outcome.
Windycitygal