Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Saturn Outlook Transmission Problems

11213141517

Comments

  • Ok, let me add one incomplete story to the list since this just happened yesterday. We purchased our used Outlook Jan 2011 and have actually rather enjoyed it other than the horrific gas mileage. Yesterday we were on our way to see our son in another state and were about 2 hours into our trip on Interstate 80 when we heard a "thump" and lost all power to the drive system. Thankfully we were able to coast onto an exit ramp and pull over 1 1/2 lanes away from the heavy traffic. We called the dealer back home who was very helpful (no sarcasm) but did let us know it was out of the 5 year warranty. They also helped us with phone #s for rental cars in the area (very few as we were nowhere near a metropolitan are). They also offered to come tow us back to their shop for $400 which I found out later was a very reasonable price. There were no car rental companies that had any vehicles big enough for the 4 adults,1 child, presents and luggage we were hauling to continua our trip. We then called my nephew who has a small repair shop back home and he came and got us right away even bringing my Dad's car on the trailer he hauled our Outlook back home on. He is going to look at it today to see what he can see but my husband says a "thump" and loosing all drive power sure doesn't sound good. By the way, we are just under 80,00 miles on this thing and paid more for this vehicle than we ever did in our 33 years being together. I pray it isn't the 3 - 4 thousand $ bill it looks like a lot of you went through. If there is a class action suite we would like to be kept in the loop. After we get more information on what is actually wrong we will send a message to the link that was provided in this forum. Thanks to all who have posted here as there is strength in numbers. I hope despite any and all problems you may be experiencing you still have a blessed holiday season. Remember, everything here on earth is just temporary!

  • Mr_ShiftrightMr_Shiftright Sonoma, CaliforniaPosts: 64,482

    Did the engine stall as well or would the car just not move forward or back?

  • I own a 2009 Saturn Outlook XR, and will calmly begin by saying that this will be the last ever GM auto that will be sitting in my garage. It, as of this date, has 55,000 miles on it. On June 28th 2013 with 47,000 miles on the vehicle, the transmission went out while traveling in another state with my wife and three kids and a guest..this was under warranty still and was taken care of after my car was towed to another city, lost on the wrong dealership car lot, and offered the wrong sized rental car from GM concierge service to take six people back home...oh yes, and someone forgot to update my rental status, so that meant I had a stolen rental car in my possession for those days. Picked the car back up and immediately started to notice that the trans wasn't shifting correctly..took it to local dealer who said that they couldn't find anything wrong. Maybe that it hadn't "calibrated" itself to our driving style yet????? But this isn't the full issue. In early Oct. 2013 was again out of town, and severe vibration and skip..thought the tranny was going out again. Nope, now was a cylinder coil shorting out under load, also getting a whine from what I thought was transmission. Local dealer said they sure couldn't find the whine, but that the cyl coil was not covered by warranty, and would be paying for that one myself. So now in early Nov. 2013 whine that I was noticing is getting louder, and tranny still hasn't had enough time to "calibrate" itself to our driving style...aka still shifting bad, or at least nothing like it did before it went out. Took car to dealership in new city of residence to set up an appt to have looked at. Had case # from GM customer service..which is a formal way of telling their customers to go screw themselves. On day of appt to look at, the power window main switch went out and the whine ended up being the power steering pump, and they cant seem to find the transmission complaint..780.00 later out of my pocket again..GM cust service said that I had and older car, so problems might be due to that, and that the trans problem is my imagination?? But now it gets fun..Nov 27th 2013 the Stabilitrak shuts down and braking system malfunction lights start dinging on the message center on the dash..pull over shut off car?? Start back up..nothing?? Has happened several times since then. Now the new kicker..The weekend before Christmas 2013, Door locks start locking and unlocking themselves while driving, and car has locked us inside it three times..lock button won't open them. Have to manually pull up lock. Set off alarm, and get out to use key remote to stop it....but according to GM...no issues??? Oh well..I have it all documented, and some of it on video..

  • vjlfpmvjlfpm Posts: 2

    I currently have a 2008 Saturn Outlook XR with ONLY 45,000 miles on it. The transmission started slipping a about a week ago. I brought it to the dealer and they told me I had metal shavings in the transmission fluid, and I would need a new wave plate. The estimated cost was around 1500.00 because it's 5 months out of warranty. I'm the original owner with all maintenance being at a gm service center? I'm disgusted with GM, they are aware of this problem (service bulletin # 09-07-30-012A) and are not fixing it. This car is lightly driven by my wife and has never towed anything. This is also my first brand new car ever? I will NEVER buy another GM car again.

  • vjlfpmvjlfpm Posts: 2

    Sorry, I meant to say fixing it under warranty!!!

  • jswigjswig Posts: 3

    I own a 2008 outlook XR front wheel drive. It currently has 73,800 miles. My list of problems is similar to everyone else. I bought the vehicle in May 2013 and the first signs of trouble started after just a couple months. The first problem was the stabili trac and service brake light. Both warning lights were on at the same time. Found a bad wheel bearing in drivers front side and rear brake rotors completely worn. Also all brake pads needed replaced. Spent $800 for these repairs, and it fixed the problems. The next problem I am currently faced with is; the car won't move at all in any gear. Acts like its in neutral all the time. If I shut it off, wait a little while, then restart; the car will run fine for a couple minutes before acting up again. I have it at the dealership now but have to wait a few more days for them to perform the diagnostic. The check engine light is the only light on right now. I will keep everyone updated when I get the diagnostic report. I have also contacted GM customer service and filed a complaint. Hoping it's not a bad transmission.

  • jswigjswig Posts: 3

    Well its official,just received a call from the dealership and my Outlook needs a new transmission. They said it was due to a broken 3,5,Reverse wave plate. How can there be no recall? Can anyone from GM answer that? GM knows there is a problem with these. It affects Acadia's, Enclaves, and several other GM models as well.

  • So add me to list of everyone else on hear. While driving down the road car will all of sudden rev up and not shift back down. If I pull over turn the car off and start it back it up it fine for awhile then I have to pull over and do it again. Took it to a parts store and got the codes, said the tcc converter was bad. Took it to a mechanic and was told that the cheapest fix might be to have the program updated. Made an appointment with a dealer and when I got there was told that they could not update the program with the check engine light on I had to have the car serviced before they could update the program. Was also told at the dealer that the codes from the part store were there (the parts store) codes so that they could sell parts. I bought the car from a Saturn dealership in 2012 that has since went out of business. I was having all the oil changes etc. done there so that if I had major problems they were to cover them under the warranty that came with the car. Frustrating that GM is doing nothing about this.

  • slccoslcco Posts: 1

    We own a 2008 Saturn Outlook. We bought it new in 2007 and have had nothing but problems. First the Stabilitrack light kept coming on, beginning THE DAY AFTER WE DROVE IT OFF THE LOT. Our now-defunct Saturn dealership could never find anything wrong. Their competence, or lack thereof, is for another post. Tire sensors have gone out, the headlamp connecter got recalled (we are still trying to get reimbursed after having paid for the repair ourselves) the stabilitrack light keeps going on (no one can ever tell us why). The reason for this post, however, is that we have just over 93K miles on our car and now THE TRANSMISSION HAS GONE OUT. Who has $3000 lying around for that repair? Why is it OK that GM puts out such a crappy vehicle and then turns their back on Saturn owners? I will NEVER, EVER buy another GM product or even take one if it were given to me. I can't afford the various repairs it will invariably need. What a disappointing experience.

  • hugolinhvhugolinhv Posts: 2
    edited January 2014

    Hello everybody. Has anybody received any help from GM? My transmission in my 08 saturn outlook just went bad two days ago and the worst is that it just reached 100k !!

  • I guess I feel better knowing I am not the only sucker in this position. I have had my '09 Outlook at the dealer three times in the last 6 weeks for what seemed like the same thing, but the first time they did some goofy "cleaning" thing and charged $350, then two weeks ago the check engine light came back on and they replaced an ignition coil for $450 and then this morning it died on the side of the road. Engine still purring but no go on the transmission. Dealer now saying "3 grand plus tax" for a transmission rebuild. Won't know the exact problem until they get it apart. Really? Its dead so I cannot drive elsewhere. And we complained every time we took it in for an oil change that the transmission "skipped" occasionally or that the engine would overrev on occasion as it shifted into certain gears. No one seemed to believe there was anything wrong with the transmission then, and since we never argued and just assumed it was us, now that it has 70k miles and is out of warranty AHA! Must be something wrong with the transmission. No choice but to go ahead with it but based on these boards, as well as others, it does seem like a problem that should have been addressed by GM. Not sure of its the mothership or the antiquated dealerships and their service departments who still thinks that is where they make the most money. Sell a car that has a life just beyond the warranty and then engineer everything to start falling apart. I'll think twice before buying a GM again despite my dad's 40 years of service to the company.

  • Has anybody has actually received any help from GM.? I have an open case with them... Amber is the one handling my case. I have been thinking in probably getting a lawyer? Im not sure.... I will keep you guys posted.

  • lnlharperlnlharper Posts: 1
    edited February 2014

    I am the used-to-be-proud (sole) owner of a 2008 Saturn Outlook XR. 6 months after I made the final payment, with 68K miles on it, the transmission blew. No warning, halfway to school with my son (thanks neighbors who saw me with my hazard lights on yet still felt the need to honk at me) on a super-rainy day. No warning, no engine light (in fact I had just had the car in the week before for a vent selenoid replacement--how lucky am I?), just no forward movement, no reverse... nothing. I have learned from the mechanic that the transmission is shot. $4185. On research, I have found that this is a known issue, yet the only recalls GM issues are for the wiring on a headlamp? I bought the car as a young widow with children, feeling I could be safe in the knowledge that I had bought a secure car that, with the routine maintenance I gave it, would run without issue for 10 years. Now, I have put almost $5,000 (See above selenoid issue and new brakes which ran $770) into a car (and a company) I no longer trust. This is what I have gotten for putting 10 thousand dollars cash down. I cannot afford this repair, yet I have no other car with school-aged children. I am sick about this, and wish I had never traded in our Yukon because I didn't "trust" it (that had given me no major issues) to last much longer. When I saw the sheer number of posts here and other forums outlining the same issues (engine light, stabilitrak, brake light), I was shocked. What has happened with this company?

  • Reading all of these posts it makes me sick that I didn't check more reviews when I bought my 2009 Outlook AWD. I have had the car 2 years now, the 100k warranty ran out a couple months ago and I am now at 116k. This also was the most expensive car I have purchased to date ($27k when I bought it) and has been the worst car I have ever owned. Where to start. After buying the vehicle within weeks the car started having a lot of electrical issues. Air conditioning wouldn't come on, rear electronics would shut down, etc... I went to the dealer and they said they would fix it for me which they did. Said it was a bad board or something and that it was covered under the warranty. So all was well and about 4 months into owning the car, the transmission completely goes out (this is at 60k miles maybe) and they tell me that I got metal shavings into the tranny and it has to be fully replaced. Warranty paid, so again, I was ok but already worried about the large problems. Got the tranny fixed and the car ran great other than it still seemed to shift sluggishly, I asked the dealership if it was normal and I was told yes.... I didn't have my vehicle back for more than a few weeks when I was driving down the road and my car shut down. Everything turned off and the temp gauge shot through the roof. Called a tow truck and took it back to dealership. Come to find out that the water pump had failed causing the serpentine belt to break which ended up damaging the radiator fan. So again I had to have it all fixed but this time only a small portion of the fix was under warranty so it was a quick $500 bill from the dealer. So several months have went by and in that time I have had to replace the rear hatch lift rods, front rotors, break pads, and front struts, and headlamps TWICE and the warranty has now just expired. I noticed just yesterday as well that the rear breaks are grinding really bad so I can only imagine I need to replace the rotors and pads on the rear now. The tranny is back to shifting like a bear at highway speeds as well. Every time I drive the car after a couple minutes I feel a lunge in the car and the service stabilitrack warning is issued, immediately following that the traction control is off warning comes on, then following that the brake system light comes on. This is crazy!!! But its not done!! in the last couple weeks there has been a loud whining when I run the car. then last week I went out to take kids to school (very cold here) and I had lost all power steering. I bled the lines and put new fluid in and that brought the steering back but the whining is still there in all its glory. To top it off yesterday it started throwing the service engine light. I bought a code scanner and hooked it up. It is throwing this code which sounds like a common occurrence on this car. "Camshaft Position - Actuator A Bank 1 - Timing Over-Advanced." When this happens the car idles really low and really rough. I owe too much to trade or sell the car, and I have put enough into this car in the last year to buy a really decent car that would run great. I don't have the money to keep this up. If GM doesn't start doing something for the owners of these cars I will never buy a GM again and that is all I have ever bought. makes me sick to my stomach to think what could be wrong this time. So much for being able to put my tax return into some home renovation projects.

  • I have had the same issues with my 2008 Outlook as the rest of you. It has disengaged the transmission while trying to accelerate up a hill. I turn it off, wait, and it works until I can get home. Recently my Outlook has stepped it up a notch. I pulled into my parents' driveway and there was a sound of different computer tones. I got inside their house and they asked what that sound was. It was obviously audible through their brick veneer walls. It hasn't done it since then (about a week ago). I don't feel taking it to the dealer will be helpful since it hasn't repeated this concert, but my dealer has seen this car before as I took it in almost 2 years ago (4 months after I bought it there) and their fix was to redo the timing belt (didn't work) and to replace the head (worked for a while). GM maintenance program gave them these two fixes for a transmission problem.

    I work in IT and it can help solve many problems, but can we just stop putting so much IT into cars? It just increases their purchase costs, life-cycle costs, and the frustration. I would like to buy a car that does not "drive by wire" and actually uses a cable to connect my foot to the air intake. Just saying.

    If anyone feels the initative to start up a class-action lawsuit in order to force GM to address the Outlook transmission issue before someone gets pancaked on the interstate, please post it here.

  • My 2009 Outlook has 51000 miles. the transmission went out just recently without warning. It was the wave plate. It cost $4100 to repair. It took a week to do and I was not a happy camper. Within a week it is back at the same dealer for a similar issue. My wife was almost hit the first time the transmission went out, Chevy really needs to address the issue with the transmission. I am now even more upset because it has happened again. Its a safety issue. I am worried about the car now. I am looking into a Toyota. I have bought my last GM product ever. (Second GM product I have owned, second transmission replaced) The dealership was wrong a month prior about another issue, that issue cost me $800. I hope they get it right the third time around. Time to find a place that I can trust.

  • It seems that my 2008 Saturn Outlook has been blessed with every single issue raised in these forums. I am a loyal GM customer and have always bragged about my vehicles, I am on my 10th GM vehicle to date, everything from Cadillac to Astro van. This Saturn is EXTREMELY DISSAPOINTING! Most issues were covered under warrenty but now with only 88K we are 10 months out of warrenty and it is in the dealers shop waiting tranmission diagnostics, it will not shift into reverse, just the latest of issues. Here is the landry list.

    -Squeaking from under steering wheel
    -Water Pump failure
    -Heated wiper fluid disabled and several other recalls
    -Brake master cylinder and booster failure (stabillitrack/ABS warning lights)- After warranty period =$500
    -Now the transmission problems

    Very frustrating! I really hope GM steps up, times are already tough, extensive and expensive car repairs do not make it any easier. I have a family of 5 on the road and this Outlook keeps me up at night!

  • rshontzrshontz Posts: 2
    I bought my 2008 outlook awd new in 2008 and I have 62k miles and you can add me to this long list of people that have the same transmission problem. I'm told it's not covered and it's going to cost $3400 I've always owned GM vehicles and after reading this thread it will be my last.
  • wlbrown9wlbrown9 Posts: 867

    I bought my 2008 Outlook XR in August 2008. In late July 2009 with 8000 miles on the odometer, I purchased a 6 year, 90,000 mile GMPP ($100 deductible) plan for $1175. March 6th my wife experienced a failure that ended up being diagnosed as throttle body failure. (57,000 miles) Towing and replacement out of pocket $100.

    Service writer noted there might be a problem with power steering. They added fluid which cut the whine way down, but now it is very difficult to turn when stationary, but ok when moving. Set appointment for March 9th. Dealer replaced steering rack then power steering pump, aligned front end, etc. Repairs took two days. Rental car, repairs, etc. out of pocket cost $100.

    I like the vehicle, but will replace it before the GMPP expires in August 2015. I feel like I am ahead on this one already. If the tranny blows in the next 15 months or so, I will be way ahead.

    Sorry for all your problems, but with the way a lot of vehicles are these days, I plan to purchase an extended warranty or replace when the original factory warranty expires.

    Good day,

    Bill

  • rshontzrshontz Posts: 2
    I'm going to add to my post above I called GM they gave me a case number yesterday and today the same dealer with help from GM reduced the repair cost from $3600 to $750 and I'm thankful I don't have to come up with all that money and GM is helping. Granted I still have to pay but I'm very thankful they are helping when I'm still 3 months over the warranty period. I'll stick with GM
  • abrocatoabrocato Posts: 1

    After reading all the post about 2009 Saturn Outlooks transmission issues I did call GM and was told to have car taken in as repair maybe under warranty. Currently my car is at a local Transmission Shop and sitting next to it is a 2009 Arcadia with same transmission and same problem. My car does have 93k, mostly highway miles and I take great care of it and drive with a soft foot devastated that this has happen. In last 15 years I've had two other cars, one was a Cheverlote Truck which I put 165k-- never the first repair and then a 2005 Chevy uplander---185k with this vechile also never leaving me stranded! I truly love the 2009 Outlook even with the terrible gas mileage it's the nicest car I've ever had, but a $2,700 dollar transmission repair is making me truly sorry for the purchase!

  • gmcustsvcgmcustsvc Posts: 4,252

    Hi abrocato,

    I'm sorry to hear that you're facing a possible transmission repair to your Saturn Outlook. I understand that vehicle repairs can be costly, but I'm glad that you've already spoken with GM Customer Service regarding possible alternatives. If you're thinking of having your vehicle towed to a GM dealership, you can contact GM Roadside Assistance at 877-798-2989. If there's anything we can do to assist with this matter, please do not hesitate to let us know.

    Amber N.
    GM Customer Care

  • 2007 Saturn Outlook owner here. Still say that with pride. I love my car!! With less than 70k miles, we replaced our transmission. We now have 160k on the car and no issues with the new trans. Like others have mentioned, we had no prior issues with the trans. We were just driving on the hwy, stopped in construction and when the cars around us started moving, we didn't. Five hours away from home. The small town repair shops couldn't fix it. We had to have it towed back home. It took about a month to get our car fixed and back to us. The only new transmission was on the east coast. The shop built us one.

    We have had the headlight wiring harness issues too. We never got a recall on it. Wish I had known. Couldn't get the harness replaced, so the electrical guy at Pepboys made us one. Hope that's safe, it works!

    The first year we had all the maint done at the dealership and until reading here, I had no idea about software upgrade. I guess they did all that.

    We have had the airbag sensors go out and had to replace. The sensor on the drivers side front tire is out and part on order now. We just got another four tires and we are just under 170k. This is our fourth set of tires.

    Literally, until the transmission we never had a problem.
  • I have a 2009 Saturn Outlook with 57000 miles. Last night, on my way home from work, the car just stopped shifting into third. What an awful experience when you are in the middle of traffic and your car just stops working!! Got it home and found that reverse no longer worked either. Took it to he dealer this morning and was told they will have to rebuild the transmission. They said the part "just breaks". So hard to believe with that few miles on the vehicle.

  • geno59geno59 TexasPosts: 23

    If the transmission was not a abused, which I'm sure the mechanic can tell, GM should pay for the defective transmission. Use customers right and they will come back! There have been to many GM owners who have been complaining of same problem.

  • geno59geno59 TexasPosts: 23

    @kbsam1222 said:
    I have a 2009 Saturn Outlook with 57000 miles. Last night, on my way home from work, the car just stopped shifting into third. What an awful experience when you are in the middle of traffic and your car just stops working!! Got it home and found that reverse no longer worked either. Took it to he dealer this morning and was told they will have to rebuild the transmission. They said the part "just breaks". So hard to believe with that few miles on the vehicle.

    In my opinion the transmission is not engineered properly for the size and weight of your vehicle. It's too weak and simply breaks!

  • cjbuikecjbuike Posts: 3

    I have a 2008 Saturn Outlook that transmission failed at 77K miles while traveling from Michigan to Tennessee to visit family with my 3 young kids and mother. It failed on a Friday night at 6PM the only place to answer the phone was an Aamco shop. They towed it there, I rented a car and we continued on our way. I called GM customer service the following morning and they said they could not help me because there were no recalls or warranty on this vehicle. My husband found that there were several transmission failures, mostly due to the 35R clutch wave plate. Since GM said they would not help, I had aamco begin the repair (my husband and I were both 600 miles away in opposite directions). Tuesday my husband found a email address to GM executive services. They said they would have done a cost assist if we had taken it to a dealership. He told them he would have if they had answered the phone at 6PM on a friday and that they had the opportunity to tell him that when he called customer service monday morning. Even with that, they refused to cost assist ONLY because it was not done at a dealership. They put my family in harms way with a known transmission failure and now we have a $4K transmission bill we have to pay for on our own. So much for GM customer service. We are now Ford people.

  • cjbuikecjbuike Posts: 3

    I would suggest, after reading several posts with exactly the same issue of transmissions failing in traffic that you file a safety complaint with safercar.gov. If enough people file complaints, maybe, just maybe GM will do the right thing or will be forced to do the right thing. This is rather disappointing because myself and extended family have always been die-hard GM people. We have NEVER experienced problems like this. When put to the test, they did not help me out.

  • geno59geno59 TexasPosts: 23

    @cjbuike said:
    I would suggest, after reading several posts with exactly the same issue of transmissions failing in traffic that you file a safety complaint with safercar.gov. If enough people file complaints, maybe, just maybe GM will do the right thing or will be forced to do the right thing. This is rather disappointing because myself and extended family have always been die-hard GM people. We have NEVER experienced problems like this. When put to the test, they did not help me out.

    It's really shamefull that GM knows the wave plate is defective and doesn't do a recall. Cost assist is not adequate when it's not the owners fault! GM do what is right if you want to keep your customers.

  • @doublea55 said:
    It seems that my 2008 Saturn Outlook has been blessed with every single issue raised in these forums. I am a loyal GM customer and have always bragged about my vehicles, I am on my 10th GM vehicle to date, everything from Cadillac to Astro van. This Saturn is EXTREMELY DISSAPOINTING! Most issues were covered under warrenty but now with only 88K we are 10 months out of warrenty and it is in the dealers shop waiting tranmission diagnostics, it will not shift into reverse, just the latest of issues. Here is the landry list.

    -Squeaking from under steering wheel
    -Water Pump failure
    -Heated wiper fluid disabled and several other recalls
    -Brake master cylinder and booster failure (stabillitrack/ABS warning lights)- After warranty period =$500
    -Now the transmission problems

    Very frustrating! I really hope GM steps up, times are already tough, extensive and expensive car repairs do not make it any easier. I have a family of 5 on the road and this Outlook keeps me up at night!

    ***FOLLOW-UP****
    I was in contact with GM both online and over the phone. Their customer service group was extremely helpful and in my opinion did all they could to help with my transmission problems. It seems they are aware of the faulty 3-5-R waveplate and are at least making an effort to remedy the issue. For those with tranny issues I would highly suggest you get in touch with GM, it is worth a try if you are staring at a $4K repair bill.

  • geno59geno59 TexasPosts: 23

    Yesterday I received a call from saturn customer service and was told to take my Saturn Vue xr 6speed transmission to dealership to verify problem. The dealership will help pay 45% of cost to repair faulty transmission. I'm happy with that, because something is better than nothing. Can't wait to have transmission repaired and take a trip without worrying if I will be left stranded.

  • hotpickhotpick Posts: 4
    edited April 2014
    Hello, I've been reading these reviews for a week now. That is when the door looks, blinkers, back door and other stuff started to not work on out 2008 outlook. Just had the body control module replaced at the dealership for $573.75. They had it for 2 days. We also had the track light and the break light come on prior (Jan) and they wanted $900, to fix the master cylinder, leaking brake fluid into the brake booster.. We declined that for now. We also had the water pump, and headlamps done. GM did honor those recalls. I hope this will be the end to out troubles, but it sounds like from reading these that the transmission will be next. I am scared! We are just under 100k miles. I want to file a claim with GM too. The dealership offered to buy our Saturn for blue book value, we owe more then was offered. I hope I helped some of you. And thank you for your help. GM please do something!
  • amac126amac126 Posts: 1

    I have had my Outlook for a few years now, and I really love it. BUT I am extremely fed up with the unsafe transmission issues. My car has done it a handful of times, I will be driving down the road (usually the highway or interstate) and the car will downshift, throw the check engine light up and not go anything higher than second gear or so. This causes me to have to try to navigate off to the side of the road, without getting hit by cars going the speed limit, shut the car off for a few seconds, then restart it. I took it to the local dealership to have it looked at, after 4 or 5 times trying to diagnose it, I was told that it needed an updated airflow cover. Fine, put the almost $500 thing on, and guess what? It didn't fix it! I will never buy a GM vehicle again, which makes me really sad, because I have loved this car (and still do, for the most part). But when it puts the lives of my children at risk of getting hit on the highway, it has to go! Shame on GM for not making a safer/better product!!

  • 42 Pages of this, horrible! This is just for the Outlook vehicle. This same defective part is also used in the 6-speed transmission of Acadia, Traverse, Enclave, Vue, Aura and Malibu from 07-09.

  • jkbbobbjkbbobb Posts: 2
    I just purchased a 09 Saturn outlook with 91000 miles luckily I got the extended warranty of 3month 3000 miles because my transmission went out while only putting 2000 miles on it in a month and a half the wave plate is gone I asked about the new tranny and they said the problem is fixed and shouldn't have a problem my warranty is under Zurich ill keep you all informed what the insurance covers
  • jkbbobbjkbbobb Posts: 2
    Well just an update unfortunately the warranty is only going to rebuild the transmission for me still its only gonna cost 200 dollars to me out of pocket I'm kinda scared of just getting it rebuilt after all I've heard its not gonna last very long after that I have 3kids and that's whyi purchased this vehicle in the first place I'm scared that ill get stranded again
  • hotpickhotpick Posts: 4
    Just heard of a GM recall http://m.us.wsj.com/articles/gm-issues-another-round-of-recalls-1400155673?mobile=y
    But I'm not sure if the includes the Outlook. It needs to. I'm having those brake, cruise control problems!!!
  • jkbbobb, mine was rebuilt too, only cause I didn't have cash nor desire to pay $1300 more on the already $2600 rebuild bill for a re-manufactured transmission.

  • kasmomkasmom Posts: 1

    Guess I am lucky!! I have absolutely no complaints about my 07 Saturn Outlook I have 165,000 miles on it and this is the first problem I have had with it. I absolutely love mine. I figure if I can get 165,000 miles out of a vehicle before having to do any major work to it then I am doing alright. I know people who buy brand new and are taking it to the shop a month into having a new car. I am currently having the same problem, and am having it fixed this weekend, but like I said 1st problem I have had. I was just driving along and the traction control off flashed on my dash then came the engine light and traction dashboard lights then it flashed "service traction control" and "service stabilitrak" I would definitely buy another Saturn!! Sorry everyone else is having troubles with theirs.

  • imsonnyimsonny Posts: 2

    @bratske said:
    What can be done to recall these GM vehicles. I own a 2008 Outlook, my steering column was making a strange whining noise. My passenger seat sensor wasn't turning on when someone would sit in the seat and I was getting a "check brakes" sign. I took it to the local dealer and the only thing that was out on my car was a bulletin regarding a gear in the steering column. That was repaired along with the replacing the master cylinder and the passenger seat sensor. All of this would have cost me $1800, but my service tech was so great. She called GM to get them to cover part of the cost. I only had to pay $600 for everything. NOW, I'm looking at around a $2k repair because I'm leaking oil and I'm being told it has something to do with the time cover gasket, I don't remember becuase I tuned the guy out once he said the repair could be $2k. These items shouldn't be breaking on a vehicle, which at the time, had about 60k miles on it. Since then, I've been getting letters from a law firm regarding my vehicle. Has anyone filed suit? I LOVE everything my vehicle has to offer as far as size and how it suits my family, but I just can't deal with the repairs. I was thinking about getting and Acadia or Traverse, but after reading what I've read and those being by GM as well, I'm extremely hesitant.

  • imsonnyimsonny Posts: 2
    edited June 2014

    I have been having this exact same problem too. I have been getting messages since I purchased the car but whenever I would take it in, they could never find the problem. Today my computer came on to tell me to shut the engine off because the oil pressure was too low. I love my Saturn but I too am getting tired of getting no answers to my questions because they can not find anything wrong when I take it in and don't want to throw good money after bad. I am seriously considering purchasing a vehicle from a different company. I am currently waiting for a call from my mechanic to see what my problem is.

  • hotpickhotpick Posts: 4
    edited July 2014
    @kasmom
    Did they tell you what the problem was with the traction lights on? Would really like to know the update..My car is doing that too.
  • bamatunzbamatunz Posts: 1

    The dealer has now had my 08 saturn outlook for over a month. Fortunately, we purchased the car from a Kia dealership with a limited power train warranty that is covering a new transmission. However, THERE ARE NO MORE TRANSMISSIONS LEFT!!!! They had one on the line but lost it because they bickered over price for over a week. It was indeed the 3-5-r wave plate that destroyed the transmission (for keywords 35r waveplate).

    We have made 3 car payments on a vehicle that we have had for less than 3 weeks.

    It's funny, the dealership where we bought the car tried to sell us the full extended warranty to the tune of $70+ per month for 66 months. I am confident they did that because they knew the transmission would go out and they would be stuck replacing it anyways. Fortunately again, I declined that extended warranty knowing that it already had a limited power train warranty which covers most significant issues.

    Moral of the story, get the warranty if you can.

  • ssbowtiessbowtie Posts: 1

    I have an 07 Saturn aura XR 6 speed with 88k and the transmission jumps from first gear into neutral then really hard to get back into gear. At dealership now for 2 days "being diagnosed". Believe me if there is a way for me to go after GM to cover this huge repair bill I am going to get then I will. First call in AM will be to my Attorney General (Massachusetts). GM ran my VIN and told me not covered under any recall. Oh, they know about all about the transmission problems and are turning their backs on who used to be loyal GM customers. My next vehicle will be Honda or Subaru

  • WOW!!! I bought my Outlook in 2007 and have bragged to everyone about how much I loved my car. Boy, I sure wish I could take it all back. The same problems everyone else has had, I have had also. The only thing I can't complain about is the leaky sunroof, as I opted for the model without one. I guess that was a lucky move. As far as my other issues, just before my warranty expired, the master cylinder needed replacement. Lucky for me I made it to the dealership, right under the wire. Just out of my extended warranty (50,000 miles) my water pump went out and I was told "Too Bad!" Fortunately, I received a recall letter and was reimbursed the cost of that repair. Definitely, a step in the right direction for GM. BUT, now at 70,000 miles the transmission is going out. Service engine light came on 2 days ago. Right away, I took the car to the repair shop, only to find out that the error code (P0752) most definitely means a new transmission. Now, I'm looking at a $4000 repair bill. I can't believe that a car that is still fairly new (only 7 years old) could have so many problems and clearly mine is not an isolated issue. I understand that "things happen", but I also feel that GM needs to sit up and take notice about these major issues with the Outlooks and try to remedy this situation. It is no wonder why so many of our US citizens choose to buy vehicles from foreign auto makers. The 1989 Toyota truck that I bought brand new is still running with 300,000+ miles. I guess it's time to take my business back to Japan. I emailed customer service about my transmission issue, but honestly, I'm not holding my breath that I will be contacted as I requested. :(

  • geri9geri9 Posts: 2
    edited August 2014
    I contacted Amber from GM who's monitoring this site. Because my outlook is a 2008 with 11000 miles on it they will not help in the transmission replacement. Here's the kicker. They know the transmissions are flawed. When you take it to the dealer that will act like you are the first one with this problem. They will insist they will have to remove and inspect the transmission at a rate of $1600.00 then they hit you with an additional cost of rebuilding it for $6500.00. This is all a total scam. I've reported GM to the NHTSA and I'm reporting the dealship to the bureau of consumer affairs and BBB. I'm starting A Class action lawsuit against GM and this well known problem. [non-permissible content removed]. I've had enough of this run around with this company.

    Sedona here we come

  • I have a 2007 Saturn outlook I bought it used with 102,000 miles on it ...I have just hit my 1 year mark of having it and haven't even put 10,000 miles on it...I was driving and my service stiblitrek and traction control light came on as well as my check engine light it started jumping at me while stopped like it was going to take off and run away from me! The next day I drove it to the gas station turned it off and went in the store came out to start it and it finally started after the 5th time, I got it home and told my husband, he went outside to look at it and it was dead :-( I got it towed to my mechanic and he looked it over and told me my timing chain broke and busted all the valves in my head and it needed a new engine! I sat down and started doing research only to find out that these vehicles had terrible reviews and the timing chains are horrible and so is everything else about them.. I called GMC headquarters and they contacted the dealership, the dealership then contacted me and said since I took it to a friend they wouldn't touch my vehicle...it didn't end there I called again and spoke to someone in the claims department and they again contacted the dealership yesterday, I got it towed in for the service manager to tell me he was sorry but it would be to costly to fix my vehicle and his mechanics were in compliance with his decision not to work or trouble shoot my vehicle. I need to give it back to the bank! Bottom line GMC stole my money with a crappie engine that I didn't even get 10,000 miles out of and I still owe $11,000 on it & they know these vehicles have issues but are willing to do nothing about it! A used engine is $3,456 one of the most expensive engines I have ever priced...why because they are high in demand and these vehicles are crap! I've been shafted and GMC can careless!
  • Geri9 the gmc dealership told me they have never seen a timing chain break on any of these vehicles..They acted the same way like I was crazy for thinking these vehicles had problems! Why?! Because they don't want to fix the issue! I say we all start a petition to get them to do something about all these issues
  • @gmcustsvc‌ - Looking for some support and direction.
    - I purchased my 07 outlook used in May 2012 with a new transmission which was the reason I purchased this vehicle. Wishing I never had.
    - I have the same hesitation shuttering in my transmission. I brought it to my local GM dealer when it first started and they told me they reset all the codes and there was no issue. - $150 charge
    - It got significantly worse and brought it back to GM dealership on July 3rd, they charged me $400 and bill says "Roadtest, shifting seems to be much better" - which was nothing but a lie. It was just as bad, but now out of pocket $400.
    - Issue continues to get worse, I brought it in today (Sept 10) to a non GM transmission specialist. For $70 he told me that the torque converter is the issue and that the transmission either needs to be re-built or replaced. Cost estimate of $3000 - $3500.

    My family and I love everything about the outlook XR with captains seat and DVD... everything except the reliability challenges (Did not mention that everything possible in the engine compartment leaked, moonroof leaked many times, transmission leaked, electrical problems). We are a single income family, and try and make due. We were very proud of our family vehicle and spent a little extra to get what we thought was going to be our family vehicle for may years, but now feel violated by GM and GM dealership. I have 173k on the vehicle and still owe on it. Is there anything I can do, or is this another case of GM getting away with poor quality?

    VIN: 5GZER23757J163245


  • gmcustsvcgmcustsvc Posts: 4,252
    edited September 2014

    @gmcustsvc‌ - Looking for some support and direction.
    - I purchased my 07 outlook used in May 2012 with a new transmission which was the reason I purchased this vehicle. Wishing I never had.
    - I have the same hesitation shuttering in my transmission. I brought it to my local GM dealer when it first started and they told me they reset all the codes and there was no issue. - $150 charge
    - It got significantly worse and brought it back to GM dealership on July 3rd, they charged me $400 and bill says "Roadtest, shifting seems to be much better" - which was nothing but a lie. It was just as bad, but now out of pocket $400.
    - Issue continues to get worse, I brought it in today (Sept 10) to a non GM transmission specialist. For $70 he told me that the torque converter is the issue and that the transmission either needs to be re-built or replaced. Cost estimate of $3000 - $3500.

    My family and I love everything about the outlook XR with captains seat and DVD... everything except the reliability challenges (Did not mention that everything possible in the engine compartment leaked, moonroof leaked many times, transmission leaked, electrical problems). We are a single income family, and try and make due. We were very proud of our family vehicle and spent a little extra to get what we thought was going to be our family vehicle for may years, but now feel violated by GM and GM dealership. I have 173k on the vehicle and still owe on it. Is there anything I can do, or is this another case of GM getting away with poor quality?

    VIN: 5GZER23757J163245


    Hello bartlettfamily,

    We appreciate you reaching out to us regarding your 2007 Saturn Outlook. We certainly understand the importance of having a reliable vehicle for your family and we want to apologize for the extreme inconvenience this has caused. Since your vehicle is now more than 70,000 miles outside of Powertrain warranty, unfortunately, we're unable to financially assist with the cost of repairs. However, if you decide to move forward with having your vehicle repaired at the dealership we will gladly stay involved throughout the process.

    Regards,

    Amber N.
    GM Customer Care
Sign In or Register to comment.