2005 GMC Yukon, Yukon XL Speedometer

My wife's 2005 Yukon has a problem with the speedometer. It comes to rest around 60MPH and it never goes back to zero. The odometer is still counting the miles, but it makes it hard to judge highway speed. Is this a difficult fix?
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GMC customer service numeber is 800-462-8728.
After some research on the net, I found that if you are comfortable with a basic removal of the instrument cluster panel (remove 1 piece of trim and 4 screws) and basic soldering, you can fix the problem for roughly $10. The problem is a faulty stepper motor which essentially controls the movement of the speedometer needle (and the other needles on your instrument cluster). It can be easily replaced.
I ordered the motor on eBay from a seller named "mandigital". I even called him at the phone number provided in the eBay listing to ensure that this would work and that I could, in fact, do the repair. I'm pretty sure even if you're not comfortable doing the repair, he will do it for you for a minimal charge.
Here's a link to the part: eBay Stepper Motor
I HIGHLY recommend giving this a shot before forking over the $$$ to GM to replace an entire panel where there is only a small single faulty part.
Anyway I called the 1-800 GMC number and made a claim. The lady that I spoke with is going to call the Chevrolet dealership to get the specific diagnosis. She said that she would try to get the repair approved under their (GMC) expense. I am not holding my breath that GMC will actually foot the bill for this, but if they do I will post back and let you know. Maybe enough people have notified them of this problem that they are considering a recall. I could only wish.
I am a Mom with two kids and my husband works out of town so I am the one who is driving the kids here and there.. and if they are not with me I am alone. The speedometer is a pain and annoying because so many people have had this problem with the same vehicle.. but now I don't know when I am on empty or not? This is worrisome and dangerous!! I have to set my trip meter, thank God that still works, and gauge how far I can drive on $40.00 or so many litres of gas. Not good!!
Recall? I sure hope so.. and soon!
http://www.youtube.com/watch?v=2u51-HTpweI
If you would send me your VIN I can look into recalls for you.
Christina
GM Customer Service
Sarah
GM Customer Service
At this time I am not seeing any general recalls pertaining to the speedometer. However, we can look further into this with our database to see if there may be any other information available for you; please send us the last 8 digits of your VIN in an email.
Regards,
Sarah
GM Customer Service
Per the Special Coverage, I would encourage you to contact your dealership to arrange an appointment (have your VIN and current mileage ready). Please keep us updated on your progress with this!
Sarah
GM Customer Service
Thanks,
Your VIN is showing that you also have the same Special Coverage I posted about previously. On your vehicle, it will expire on 05/31/2012 or 80,254 MI , whichever comes first.
Per the Special Coverage, I would encourage you to contact your dealership to arrange an appointment (have your VIN and current mileage ready). Please keep us updated on your progress with this, and if we can be of further assistance we're only an email away.
Sarah
GM Customer Service
While your vehicle did have the Special Coverage, it expired on 11/08/2010, or at 80,112 MI, whichever came first. If we can explore any available options with you, please send us an email with more information, including your name/Edmunds username, contact information (phone and address please), the last 8 of your VIN again (it can be difficult to link posts to emails) and current mileage, and the name of your preferred dealership.
Regards,
Sarah
GM Customer Service
I am able to look that information up for you. Our warranty system is down until Monday for updates. Please email me with your VIN and current mileage and I will look into this for you. Enjoy your weekend!
Christina
GM Customer Service
While driving over the weekend the speedometer suddenly ready 110 mph (at highway speed and kept going beyond the 120 mph maximum speed.
The needle is currently pointing at about 50mph (the truck has been shut off for over 24 hours.
Christina of GM Customer Service can you do a search on my VIN and see if there are any options for me? Last 8 digits are 5J144450. Thank you!!
Sarah
GM Customer Service
If this is the response to my speedometer issue I would like to talk to someone regarding why GM puts something electronic on the vehicle that should last its lifetime and expect the consumer to pay for its failure when they did nothing wrong and normal wear and tear should apply.
Please let me know who can help me resolve this issue since I am noticably upset over this.
Thanks!
Lon
Sarah
GM Customer Service
Thank you for posting; that response was to a different user, but we'd be happy to look further into the speedometer situation with you. Please send us an email to the address located in my Edmunds profile including the last 8 digits of your VIN, your name, and your Edmunds username.
Sarah
GM Customer Service
Sarah
GM Customer Service
When I got into work, the needle was stuck at 30....and now its stuck.
Please advise on whether this is a recall, and what I can do to address it. Seems like a problem that's happening a lot based on the posts.
Thanks,
JK
We would be happy to see if there is a special coverage or open recall on your vehicle. Please send us an email at the address in my profile here on Edmunds with your name/Edmunds username and the last 8 digits of your VIN.
Regards,
Sarah
GM Customer Service
A documented issue known to be widespread should be covered or recalled...this could be a safety issue for some people in my opinion.
When the problem started, she took it to the dealer and was told that there had been a recall on it but her mileage was too high now. She was NOT told about the recall when she purchased the vehicle from the dealer and did not receive any notice from GMC because it had gone to the dealership. At the time she purchased the car the mileage was under the limit for the recall.
We can check into the vehicle's recall and warranty information if you wanted to get us the last 8 digits of the VIN; we can be reached at socialmedia@gm.com
All the best,
Sarah
GM Customer Service
Where else can a GMC owner go to get help with such an important issue and get some reasonable satisfaction with this issue? Any help would be appreciated. I have 199,600 miles on my YUKON and keep good service, tires, oil changes, transmission service, etc... but something like this is disappointing. I called GMC Customer Service and filed a complaint #71-1065424534 . My Yukon 2004 VIN#3GKFK16204G316486 miles 199,600.
I hope to receive some kind of Assistance from GMC in this matter due to it's severity while someone is driving a GMC vehicle and the fact that it's happened with several GM vehicles.
Thanks for all the help.
Thanks in advance for any help.
Good Luck!
I checked your VIN and did not see the special coverage on your vehicle; however, if we can look into this further with you please send the following information to us at socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership. My coworker Christina, who answers incoming emails from the forum, will assist you further.
Best,
Sarah
GM Customer Service
Sorry to hear that you're also experiencing some difficulties with your speedometer. While I cannot guarantee what the results would be up front, if we can look into this further with you please send the following information to us at socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
Best,
Sarah
GM Customer Service