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Saturn Aura Electrical / Computer Problems?
Anyone with a Saturn Aura having problems with the electrical/computer system? I am and the dealer isn't fixing it.
The problem: A "Service Traction Control" warning will appear and the car will stall and lose power. It has died on me once and wouldn't restart afterward.
I bought an Aura XR in August 2007 and it has been in the shop 3 times already for this problem.
The first two times I was told that 'nothing was wrong' but yet when I drove it off the lot, it would invariably have the same problem.
This problem is intermittent and hard to reproduce so it is difficult for the repair shop to solve but it also doesn't appear that they are trying very hard.
Anyone else had a problem like this?
The problem: A "Service Traction Control" warning will appear and the car will stall and lose power. It has died on me once and wouldn't restart afterward.
I bought an Aura XR in August 2007 and it has been in the shop 3 times already for this problem.
The first two times I was told that 'nothing was wrong' but yet when I drove it off the lot, it would invariably have the same problem.
This problem is intermittent and hard to reproduce so it is difficult for the repair shop to solve but it also doesn't appear that they are trying very hard.
Anyone else had a problem like this?
0
Comments
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That's actually me over at saturnfans.com...I'm still not getting any forward motion on getting the car fixed so I thought I'd try this forum to see if anyone here has seen the same problems.
Kyle Johnson
Saturn Communications
I do have a case number. 1-25669734.
I was supposed to hear from the Saturn Area Manager yesterday (Thursday Dec 6) but didn't. I called again last night and was told that the area manager would call me today.
Thanks for the offer of assistance...I would love to have this problem straightened out and get my car back.
Dec 8 – Heard from the dealership in the afternoon. They “think” they have it narrowed down to one computer and they are now waiting for a tool to check connectors for that computer. This tool will be in the shop on Monday and I hope to hear something on Monday evening or Tuesday.
Dec 10 – Heard from the dealership. They received the ‘tool’ and have determined that it is the PCM. They have ordered a new PCM for overnight delivery and will call when it arrives.
Dec 11 - Call received from the dealership. They received the PCM but were asked to not install it yet and have me pick up my car without it being fixed because they haven't diagnosed the problem yet. The Service Manager has assured me that she is having the PCM installed regardless what the technical people say and my car should be ready this evening.
I'm going to pick up my car now...keep your fingers crossed.
Going to be taking this back to the dealership after Christmas.
Also - I'm filing the Texas Lemon Law complaint with the Texas Department of Transportation if this trip to the shop doesn't resolve the issue.
Thanks,
Cindy
My car has been in the shop for a week now with no response from the dealership. Saturn National Assistance has called me twice and both times have said that they can't get the dealer's service department on the line.
My letter demanding Saturn fix this car within 30 days (as per the requirement of Texas Lemon Law) is being mailed today.
We had to cancel that appointment because last night during a rainstorm, while traveling out of our home state of New Jersey, the engine light came on along with a message: "Engine powering down." We were able to get the car to crawl to a nearby parking lot, and Saturn sent out an emergency tow, but our dealer (in Connecticut, where we were traveling -- we bought the car there and then had to move to NJ recently) isn't open until Monday. We had to leave the car at the dealer in CT and call someone to drive us back to New Jersey. (Saturn said we could only rent from Enterprise, but the closest open Enterprise at 6 p.m. on a Friday night --- in New York State -- had no car available.
We loved the car until last month when the transmission stalled out on the highway and could have killed us. Now I'm tempted to go on an all-out assault on this company. Their lousy car has almost killed us twice. Besides that, we've had to incur travel expenses on a nearly new car that's still under warranty. The last Saturn my husband bought also died unexpectedly. The engine FELL OUT on I-95 at highway speed. I asked him why he'd want to buy another Saturn after that, and he felt it was a fluke. He said he loved the car until that happened. I feel like they should just refund our money at this point. We paid for the car in full, so they have all $23,000 and change already. I'm furious.
Con: Now this is my problem with this, instead of just alerting me to this new-found issue, the computer would take it upon itself to reduce the vehicle’s speed to ‘save energy’, the second step would be to register a “Service Traction System Immediately” message over the odometer.
Pro: I assume this was to either (1.) Conserve enough energy in order for me to reach the nearest Saturn Service Center, and have my vehicle inspected, or (2.) Suggestion number one, AND allow me to arrive safely to the nearest Saturn Service Center to have, again, my vehicle serviced (Without spinning).
Con: I visited the Saturn Service Center on a monthly basis with this new-found issue, and their computer system would deem nothing to be the problem. During my last visit, they actually changed “a few cables”, as they put it! Upon my return home from the Saturn Service Center, the ‘Service Traction System Immediately’ message came over the odometer again, as well as reducing the vehicle’s speed to ensure I returned to the Saturn Service Center to have my vehicle inspected, this was ten minutes after they had supposedly fixed the problem (By changing a few faulty cables).
Con: Now, on various occasions I nearly got rear-ended by other drivers due to the vehicle’s speed-reduction mode. I was quick to activate the emergency lights to prevent this from happening, but I was too close for comfort this last time!
So, as I returned to have my 2008 Saturn Aura XE inspected once again, ten minutes after, they just had this look on their faces that tells me there’s something really wrong with this car.
Pro: I was placed on a rental vehicle from ‘Enterprise’ to cover me for the remainder of the day, so I was due at work at around twelve (night-shift/I was lucky). I received a phone-call at about three twenty from one of Saturn’s Service Center Staff (Mechanic). She concluded that the vehicle’s computer was malfunctioning. They would have it replaced, and I would of course have my Aura ready in two more days.
My question is is anyone else having ’Traction System’ problems? Is this something normal from a vehicle right out of the assembly-line?
My problem with this is, I have about 1,800 miles on the vehicle, my job is right in my town (ten minutes away)! I haven’t even driven the thing into the city, much less taken a road trip across states!
Is there anything I can do, is this a lemon in disguise? I’m still paying for the car, I have the four-year warranty that came with my contract, four-year or forty-thousand miles, which ever comes first. I just can’t help to wonder, if this is the beginning of endless-problems to come, should I try to obtain a different vehicle, under a new contract is that even possible? What can I do?
Additionally, I have now had to replace the electrical batteries three different times. They seem to be failing sooner and sooner, and the battery replacements are becoming harder and harder to procure despite my having bought a lifetime warranty for bumper to bumper repairs for this car. I was told the hybrid portion of the engine would only have a ten year warranty from the time of purchase.
While I have read most of the posts, I have not yet seen one that also describes the symptoms my car seems to be displaying. Could anyone be so kind to assist me, before I take it in yet to hear from techs, who will with folded hands and a concerned look, tell me that nothing is wrong with my car?
Thanks,
John
What I would like to do is set up a case for you. I will need your complete
contact information including a good number to reach you, VIN, and current
mileage. You will be assigned an agent that will work with you, the dealer,
as well as our technical department to try to get this resolved for you.
I look forward to your response.
Caron, GM Customer Service
ISSUE: while driving, idling, at a stop light, accelerating, or braking (any time) the engine will be running fine but then have a studder. The engine seems to hiccup 3-5 times intermittantly. Then sometimes when it happens the Service ESC light iwll come on. And the problem is recurring more frequently. Seems a lot of others have voiced the same issue.
#1 Trip to Dealership: they said the engine threw a couple codes, but didn't tell me what they were for. The did get the car to hiccup for them, too. The cleared the codes and put a total of 6-hours road time and it didn't repeat. They told us their equipment told them there were no issues whatsoever.
RESULTS: when we drove it home that Saturday morning, it didn't hiccup. But 6 hours later, it started doing it randomly again. Then Thursday it was doing it more. And then Saturday it got even worse (more frequent) and the Service ESC light came on again. =(
#2 Trip to Dealership: dropped the car of Saturday morning. No one offered us a rental, which sucked. Perhaps because we're out of the B2B warranty (?). We'll see what they say today, Monday. The last thing I'll let them do is start replacing stuff AND CHARGING ME FOR IT even if it doesn't fix the problem. it's ridiculous that "Electrical" isn't covered under the powertrain warranty on an American-built car with only 39k miles.
RESULTS: Awaiting...
I’m sorry to hear about the frustrations you’re experiencing with your Aura. Have you worked with Customer Assistance towards resolving these concerns? We can assist you in working with your dealership towards getting these concerns resolved. Please email us your name/username, contact information, last 8 digits from your vehicle’s VIN and most up to date mileage, and the name of your dealership.
Looking forward to working with you,
Sarah
GM Customer Assistance
I am about $600 in and don’t really want to keep it being charged for what they think, only to bring it in again a few days later.
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
I am also having the problem where my cruise control doesn't work and my doors will not lock when I shift into gear. My check engine light just came on, and it probably has something to do with the traction control like the others'. I would like to avoid spending a lot of money on this, seeing as it is a known issue. Do you have any recommendations for the best course of action? Thank you.
I can understand wanting to use your resources effectively in getting these electrical concerns taken care of with your Aura.
We can start with looking into your vehicle's information to see if there are any open recalls associated to your VIN. To do this, please send us an email with the last 8 digits of your VIN.
As far as working with a GM dealership to get your vehicle diagnosed, we can set up a Customer Assistance case for you. There would be a diagnostic fee for the process that you would likely still be responsible for. Also, as the dealership would need to duplicate the concerns, but it sounds like these are occurring regularly. They would also be able to check your engine light and read any codes that are there. Customer Service would be available to help get you set up at the dealership and to follow up after the diagnosis. If this sounds like something you would be interested in, please email us, in addition to the last 8 digits of your VIN, your name and full contact information (phone and address), the name of your dealership, and your vehicle's current mileage.
Regards,
Sarah
GM Customer Service
I apologize that you have encountered so many frustrations with your 2007 Aura. Was your recent repair on the fuel pump done at a GM dealership? We're available to investigate this situation further, if you like. Please send us an email with more information, including: your name/username, contact information (phone and address), the last 8 digits of your Aura's VIN and current mileage (I realize you posted it here, but sometimes it's difficult to link up an email with a post in the forum), as well as the name of your current dealership.
Looking forward to assisting,
Sarah
GM Customer Service
Anyone else had this occur? Did you ever find a solution?
Are you currently working with a GM dealership? If so, we're available to assist in the process.
I look forward to hearing from you,
Sarah
GM Customer Service
In regards to the dealership visit - how have things gone? I realize that the appointment was for today. If you would like to set up a Customer Assistance Case and have us be involved in the process, please send us an email with more information, including: your name and contact information (phone and address,please), the last 8 digits of your VIN and current mileage, and name of your dealership.
Best,
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
My 07 Saturn aura xr with only 25,000 miles on it gave me that nice little present yesterday on my way home from work. Seriously?!!! Only 25,000 miles and the water pump went bad and now this?!! What did I get myself in to?!! The worst part is I don't think I even have powertrane covered any more. Is GM doing anything about this common problem? I really don't want to get raped at the stealership again.
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
Troy S.
61614