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Funny though....questions they asked me.
(1) Where do you have the car serviced? (Firestone & Acura)
(2) Where did you purchase the car? (outright from individual)
(3) What # owner are you? (2nd)
(4) How long do you think the transmission should last? (over 150k if not a lifetime)
(5) How much do you think Acura should be liable for? (90-100%)
(6) Do you have all the records? (Some - But not all)
good idea, after my software update, I am getting much less MPG - they just made the 5th come on at 45 MPH instead of 39 MPH!
we need to talk to a good trial lawyer who will do the legwork to collect everyone from this list and other customer links.
Thanks
I got the software "upgrade" done on my 2005, since then my MPG has fallen from 19 to 14!
This is due to the fact that they simply made the 5th engage at 45 MPH instead of 37 MPH or so previously. This took care of the symptom of the chatter in the tranny, but did not fix the problem. This only made my MDX get me gas millage as poor as a huge Amarda or the Chevy Suburban! I bought the Acura mostly because it was an SUV with good MPGs!
sotopla on these posts has a great idea - let's all get together and have a Class Action suite!
Thanks
:mad:
:mad:
But I am not sure if Acura folks are honoring this settlement, since it does NOT specifically talk about "transmission" problems in the "summary" section of the Service Bulletin.
Has anyone have full copy of this Service Bulletin and what it covers!?
But I am not sure if Acura folks are honoring this settlement, since it does NOT specifically talk about "transmission" problems in the "summary" section of the Service Bulletin.
Has anyone have full copy of this Service Bulletin and what it covers!?
that is the facebook page discussing people to gather for legal remedy.
Quote from the page "A class action suit is being started. Please send your contact info and reference this facebook page as the referral source. This is specifically for the transmission/ torque converter failures. [email protected]" the page referenced is as follows:
https://www.facebook.com/#!/pages/Owners-Dealing-with-Acura-MDX-Problems/1356847- 43139321
So it's 2011 and we have a 2010 MDX with some weird acting transmission. Other than shifting not being as smooth as should be and choppy at times, the RPMs will actually go up and down sometimes when just cruising straight down the road. The RPMs may jump as much as 200RPM out of the blue or even starting to pulsate going up and down randomly.
We did go to the dealer yesterday and they claimed there was nothing unusual. I asked to check if there was a transmission SW update and in fact there is one, that we got. However, it didn't solve the issue.
They also made me drive another one with abour the same milage (just shy of 25,000) and it did NOT fluctuate in the RPMs like ours.
Did any of you experience this or is everything fine now?
Thanks.
Armed with that information, you might be able to get Acura to service your car which should still be under warranty.
But if I were, I would sell it and get a Lexus before it's too late since this transmission will eventually fail you!
http://www.nhtsa.gov/
Anyhow, our local Acura dealer will now take the car in and have a look at it for a couple of days. Let's see what happens.
Thanks!
Just got it back from the Dealer- bad torque converter (no hassles from the Dealer). Seems to be fine now.
Stick to your guns as a bad TC will eventually ruin the Transmission!!
ga2010mdx, let your dealer know the exact same problem is occurring to me, and at the same mileage. I will post what I find out. Please post your findings too. Any input from someone knowledgeable would be greatly appreciated.
SOP. Throughout the industry.
Several years ago the whole industry started trying to match the FE of a CVT with these new 6(10) speed automatics. That resulted in too much "shiftiness" and so now these automatics try to "hold" a given gear ratio even at times it is inappropriate to do so.
Mixed bag.
Good Luck.
This is our first and last Acura. For years, actually decades I owned Hondas and routinely put 200,000 miles plus on them. All were 4 cylinders. One of our mid 1980's Acccord we sold with 450,000 miles on it, still running strong.
My wife took her MDX to the dealership right around the corner that we have used for some service- but we all know why most of us use reliable repair shops instead of dealerships. Who wants to spend $650 on basic service that a reliable independent will do for $350 or $400??? And when all is said and done, many here who have paid dealership rates to maintain their Acura's have been abandoned by the same people they've been feeding, who go on to act as if their transmission failure is a one time, unexpected, bad luck issue.
Our local dealership is right in the line with the others chronicled here: "gee that's too bad". "we can replace it for $6,000". All spoken as if they've never seen this issue before and they're doing you a favor.
Interesting side note: my wife's business partner drives the same exact vehicle with 100,000 miles and guess what- he started having transmission slippage and engagement issues about a month ago. Any one want to guess what he's going to be told by the dealership??
Clearly the drivetrain/transmissions in these vehicles are flawed. I'm shocked that we haven't heard more "disgruntled" reviews of Acura products. We intend to document our dismay and outrage at a $45,000 vehicle having this type of failure. Unacceptable and to the fellow who made it sound like any car is toast after 100,000 miles- obviously you haven't driven many cars. We're mid 50 year olds and have had owned Toyota & Hondas that have ALL gone hundreds of thousands with minor and normal wear and tear repair.
What to do about it? First my wife is going to tell the dealer that she has no intention of paying them for a major replacement/repair that is clearly something they are well aware of and doing nothing about. Second, we'll dump our car and make a point of letting Honda and Accura know that it will be our last with their brand name on it. Third, we'll do our very best to make other consumers we know aware of our experience- and we both deal with hundreds of upscale clients in our line of work.
Reliability is the cornerstone of Honda's success. Their vehicles are overpriced as we all know. The tradeoff is most knowledgeable consumers will pay a little more upfront to avoid being gouged by repairs over the life of the vehicle. This is a bad sign for Honda. Having owned Toyota products that were promoted as "bullet proof" and then watching them mishandle PR surrounding recalls, it won't be long before something similar befalls Honda. Reputations are hard earned and easily tarnished when companies resolve to put their heads in the sand and pretend all is well in the face of a major issue like this. Hard to believe that any dealership wouldn't be well versed in this transmission issue if they're selling and servicing Accura's. Too many complaints and failures to simply be a case of bad luck.
At this stage, you may have to replace the tranny before you can sell it. Whatever the outcome of who is paying for it, buy a Ford next time. We will when we are ready for another vehicle, no more Acuras for us, even though our dealer paid 90%. Acura showed us their "bad side" on this deal.
If you realllllly want to shove it to Acura, you should start by starting a class action lawsuit which all of us will participate in.
Acura will only listen to attorneys(theirs or ours) doesn't matter. Your letter won't make it past the mail room where the clerk will piss on it and throw it in the trash bin.
JSlivon- thanks for the suggestion. I appreciate the advice and will follow up and update you on their reaction ( which while I hate being cynical, believing that a car dealership will do the right thing is like expecting politicians to tell the truth.)
WWest- yeah given the experience of others one has to wonder how we made it this far. I am however appalled at the number of people on this site who have experienced the same failure with a fraction of the miles???!! How does a $45,000 luxury vehicle sell with that track record? Further, I'd be EXCEPTIONALLY skeptical of buying a "used" one. You'd think that if more people were aware of the MDX's transmission track record that their resale value would be severely discounted. Specifically I'd have to believe a private party sale would be a lot tougher to make since there is no recourse if the vehicle fails once it exchanges hands. And it's highly likely that even a good mechanic or dealership that was paid to assess it's condition wouldn't detect pending transmission failure.
I know a lot of car buyers who save a fair bit of $$$ being the 2nd owner of reliable higher end
vehicles, but obviously experience would eliminate the MDX from that category.
DC1225- I'm actually surprised that Accura has been able to avoid litigation on this issue given how many complaints I've read. Is it because they just lie their way out of it by denying culpability on their part and footing the bill for only the most egregious cases to try and prevent more bad PR???
Well, 2 hours later the dealer calls and--whoopeee!--confirms the shudder and faults the torque converter (all covered under the factory 6yr powertrain warranty) and that I am to keep my loaner (a 2011 MDX, btw) until they can source the part and intall it. I got it back yesterday and I absolutely love my MDX more than before it that's even possible. The dealership here in the DC, Rosenthal Acura, couldn't have been more professional. I've got no complaints here. The service advisor called with daily updates and even offered to take me back to the service bay as work was progressing; an offer I took him up on (I'm lame, I know) and let me tell you, this type of first-person open-heart surgery is not for the faint of, ahem, heart. It kinda takes your breath away. I walked away never to return again to the sausage factory.
It's crazy, too, because I was expecting an ordeal judging by the numerous posts this longstanding topic. I'm happy to report here happy times! I wish this karma on everyone else here and your beloved MDXs. True Story.
Unless you make highly regular use, high TORQUE use, if the rear wheel drive aspects of the SH-AWD system.
Off-road, dirt/gravel road..?
Towing?
I bought my certified one from Rosenthal too, but took it to Pohanka Acura for service. I think I need to take it to Rosenthal. Any one at the dealership you recommend I talk to?
Thanks
I posted some weeks ago regarding judder in the transmission and unstable RPMs in our 2010 MDX after only 25k miles. Bottom line is that we had the torque converter replaced and the SW upgraded for more smooth shifting. I CANNOT BELIEVE THE CHANGE... The car now runs like the luxury car it is and the ride is amazing. I put up some YouTube videos of the original problem and others have done that too. Bottom line, get that torque converter replaced, and second, get that SW updated, at least on your 2010 and newer (I believe the SW was released in July 2011 so ask for it for the next service).
Good luck!
Glad to see that Acura still has not fixed the problem stemming from back in 2001.
With regards to the SW you need to ask the dealership. Ours is a 2010 and thus with the six speed transmission, and I believe 07-09 are five speed. Anyhow, the service technician will be able to check if there's an upgrade available or not.
Good luck!
Well, I feel I got my monies worth and have thoroughly enjoyed own/driving the MDX. I was going to buy another (this time used) MDX having read that the transmission issues were supposedly taken care of w/the new model in 2007. But this forum makes me wonder..... If you had it to do over...would you buy your 2007 or older over again? If not...what SUV would you buy?
Any thoughts on the Lexus RX350?
Thanks!