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I sent you an email yesterday with the details of the issues I am experiencing. Will you please confirm that you received my email?
Thank you,
Tiffany Norene
I experienced the same thing... contacted the social media department, and they set up a case number for me. To make a long story short, a "district manager" in SC told me they couldn't help with the cost of repair of my fuel tank sending unit. He told me that my incident is "isolated" and "this is not a known problem" at GM. I explained that this IS a known problem, since the social media department requested information from people experiencing these issues. (Plus, the local service manager told the customer service rep and me that this is a common problem with this vehicle.) He told me that other factors in his decision not to assist are that I am the second owner of the vehicle and that I didn't purchase it directly from the dealer. That makes no sense... they still manufacture the vehicle!
It just doesn't make sense... it seems like it would be easier for GM to take care of the customers (at least split the repair costs) than have a bunch of upset customers that won't buy another GM vehicle.
Hope you are having a good day!
Tiffany
I was so pleased when Christina from Social Media reached out to us through this forum. I thought "Wow, they really care about their customers." Now I am completely disappointed in them.
Thanks for your reply! Have a good day...
Tiffany
Please understand, GM has moved on way past this issue and they simply no longer care about the customers suffering through these problems. Think about it, how many people on this forum have come back and stated that GM has fixed their issues at no charge?
I apologize you are not satisfied with the resolution of your case. The cases are handled case by case; however, the more people that speak with customer assistance does help bring the concerns to GM's attention. Just because one person did not get the resolution they expected this should not prevent anyone from speaking with them. As most situations have variances. If anyone needs anything please contact me directly.
Christina
GM Customer Service
http://www.rockauto.com/catalog/moreinfo.php?pk=2347034
There are two different clusters.
I just bought a 2004 XUV with 17,000 original miles and notice two things with the cluster so far. One is the battery light stays on and two, the low fuel light flickers now and then. I hope this is not a sign of things to come as this vehicle is in pristine condition other than this.
I apologize that you did not get the resolution that you were seeking. Each case is evaluated on a case by case basis. Our social media department is here to contact any customer on the forum experiencing concerns; this does not necessarily mean this is a known issue to GM. I understand you see a lot of posts on this forum regarding these concerns, and it is my job to set up these cases to make GM aware of the customers concerns.
Thank you,
Caron, GM Customer Service
This site will repair your cluster for $99.00
http://www.autoxpresstech.com/index.php?p=1_10_Shop-Cluster-Repair-Airbag-Reset-- Service-Climate-Control
Steve
Mike
We bought this thing not even a year old, but of course problems started after warranty. GM referred us to dealership where we bought it, but just our luck the dealership where they foisted this thing off on us went out of business. I know two other people with the instrument cluster issue. Why is there no recall?
I would like to look further into your situation. Could you please email me your VIN and the involved dealership?
Thank you,
Caron, GM Customer Service
Please email [email protected] Friday, April 29, 2011 to share your story.
http://www.msnbc.msn.com/id/42857117/ns/business-autos