Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Subaru Crew Best Service Facilities
This discussion has been closed.
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
Are they the type who would try to sell me lots of unnecessary things in addition to what I know is required in the manual? Would they give me total attitude if I remind them of what's in the manual and only want that done? Thanks.
I think that while Subaru's dealership network is lacking on the sales side, the service side is pretty strong. At least in the New York City area.
Now the rest of the story: I went in early last month to have a whiny noise checked out on my F-XT. I was thinking heat shield or something vibrating (check out the problem thread or the F-XT thread). But, they couldn't really hear it well enough and diagnosed it as mostly "normal" power steering pump noise. I was not happy with that, it wasn't an easy noise to hear particularly, but I knew something wasn't right. The service call was free, but I had to pay for a loaner vehicle.
So, I just decided to live with it, hoping that it would eventually get louder. A week or so later, the dealership calls to do their service survey, to which I politely told the caller that I wasn't happy, nothing was fixed.
A couple days later, the service manager calls me and asks if he could stop by. He stops by, agrees that there is something not right. Going off of the techs diagnosis, he special orders a power steering pump.
One week later (Tuesday of this week), he calls me back, wants to personally take my car in (he lives a few blocks from us). He leaves his personal car (an '00 Sienna) for me. Calls me yesterday, the actual problem is the idler pulley just next to the power steering pump. Part came in today and he brought my XT back tonight.
While the tech may have misdiagnosed the issue or not treated it seriously, the service manager stepped up.
-Brian
-juice
Brian, was it Joe who took care of you or the dept manager? I'll still go back for future services, bought my 05 FXT there, got a good price, and 5 min from where I live. Seems they charge the most(oil change etc.) among other import dealers in Milwaukee.
Pete
While Racine is about 15-20 minutes away for me, I also have been to Liberty Auto City in Libertyville with my prior Subie, their service is good as well, and the writers have seemed more technical, especially with an issue I had with our Mazda last year.
-Brian
Pull into driveway, turn off engine and get out of car. Man walks over to me, does not introduce myself and asks for the key. I said, "I want to talk to a mechanic." He said, "We'll take your car around back and let you know." I said, "No, I just want to stop this stupid flashing and get a copy of some keys." He said, "You'll have to leave it here." I said, "No way! This has gotta be really simple." He said, "You can't leave your car here." I said, "Fine. Where do I get copies of my keys?" He said, "There, in the shop." It took the shop 20 minutes to make some copies of my keys. 1998 Forester keys. How hard could it be?! As I was waiting one of the managers said, "Your car is too old, go get a new Forester." I said, "I love my Forester, it's going to last over another 100k, and you're annoying." I had to argue with them to give me my car back, and then convince someone to actually TRY the keys with me to make sure they worked.
I would NEVER, EVER return to Beltway. They were rude, abrasive, and gave poor service. I do really need an oil change, tho. And could use a tune-up
1998 Forester L : 160,000 miles
-judd maltin
I'm wondering if I should renew AAA. I have a 8 month old 2007 Tribeca and I wasn't certain if Subaru offers towing or any roadside assistance that would make AAA just another added expense. My husband's car has this service so we don't need AAA for him either.
Thanks so much! I really didn't know where to post this. :confuse:
Towing
SOA will pay the cost of having your car towed to the nearest Authorized SUBARU Dealer if it cannot be driven due to a defect covered by these warranties
Roadside assistance is provided via the Added Security (optional) packages http://www.subaru.com/owners/addedsecurity/index.jsp?id=ADDED_SECURITY_SUBARU_PL- ANS
-Brian
Not sure if that helps or not.
Mark
Len
That plus a GPS, I no longer have a need for AAA.
For after-warranty, I've been taking our older cars to Moonlight Automotive in Kyle. Gillbert Maldonado runs a one-man shop, and has maybe 15-20 years (I forget what he said) with a Subie dealer in New Orleans. He just swapped out a CV joint and axle on my son's '98 Outback Sport for $150 total - parts and labor(!). He has done several other things for us and has always been conscientious, honest, and inexpensive. Good guy!
Royal Moore Subaru in Hillsboro, OR
Both straightforward, no surprises, competent work, fair pricing.