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Comments
thanks for your message. Yes, the damage seems to be minor but the dealer was willing to give me a break with the price. I guess this is in everyone's interest, he has a happy customer and I feel that I have not been taken advantage of. Thanks again, this is a really useful forum.
A few things that may have worked for louiscv.
1. When door will not fully close and or you hear a beeping when in gear. Push the close button and hold it for each of the doors one at a time.
2. If that doesnt work and you know which door is open with the power still on pull the door open all the way and then start to pull it closed and see if the motor takes over about half way.
3.If not then reseting the doors may be the only option left.
Always try and keep the junction switches clean. You can use a pencil erraser to keep the contacts shinny and clean. This done once every month or so will help keep door problems away.
Pimm - Since you have a 2001 you must have Michelins already so I think you are part of our club now. Good luck.
I will keep you informed of my hearing. Am getting good advise in another forum called Honda's Poor Customer Service under the News and Views heading in the Edmunds forum. Check it out.
Based on your emails, I'm guessing when I take the van in for the shimmy, I should ask the following:
1. Rotate and realign the tires
2. Conduct a rim run test (whatever that is)
Anything else? Please keep me updated. Thanks, Pymm
Yes, shimmy is only at 110KM/h to 140KM/h (65mph to 85mph) then it is gone again. Have been lucky not to have the long arm of the law catch me doing this (speed limit is 100KM/h but 120KM/h is seen as acceptable) but figure I could tell him I'm just trying to drive at a speed that allows me to not hold up traffic and does not cause my Ody to shimmy. To bad most of my driving is done in this range and a round trip from home to work is 110 KM or 65 miles. Has no shimmy after a wheel balance for about 100KM (60miles) so once you get it back from the dealer it will seem fixed. Had this happen a number of times (three times in the first week) only to find that it is vibrating again the next day. Best I have ever done is 150 KM of shimmy free driving after a tire balance that was done in January at a local tire dealer who has a high speed balancer. Even when I got the new rims and Michelins it started the vibration after about 25 KM (15 miles). The shimmy was at 80KM/h (50mph) with the Firestones
Did you ever notice the problem before your trip? I drive on the highway every day so I have noticed it since it was new.
Does yours pull to the right? Mine doesn't. It actually tracks fairly true but gets a little floaty just before the shimmy starts.
So ask that the balance be done on a highspeed balancer and tell them that you want to put a few hundred miles on before you decide if the problem is corrected. Get a receipt with this noted on it. Should all be covered under warrenty.
There IS a very slight pull to the right, so slight in fact that I haven't complained to the dealer about it. I am hopeful that this pull to the right is an indication that the shimmy problem is indeed wheel balance and not the problems you and c8user are having.
I never felt any "float" prior to the shimmy. What's THAT all about?
I'm going to take your good advice, and will also watch with great interest the solutions you and c8user come up with. I'll check back into this board to give an update on my experience as well.
I reminded Am. Honda of the Arizona Lemon Law, witch states the manufacturer/dealer has four attempts to correct an on going problem. After that the owner of the vehicle is no longer obligated to let them continue to try to fix it.
At this point Am. Honda told me that there would be another rep/management person who would be in town next week that is willing to drive/check/experience what my van is doing. Small consulation, but I will go as high up the ladder as needed. I also wanted to drive home the point that my patience is wearing thin and tomorrow makes the seventh visit for this problem, three more than allowed by loacal law, and if anyone was going to make a final decision it would be me. Again Am. Honda tried their best to assure me that they would get to the bottom of the problem. I hope for their sake they get it this time.
I will keep everyone posted.
You are to sensitive to the vibration and are too in tune to the problem. An average person would not notice. Nothing we can do for you. Just try to get use to it. (My favorite)
It is within what we determine to be normal.
It is a characteristic of the vehicle due to the rigid body construction. Most people don't notice.
All vehicles have some vibration and what you are feeling is a characteristic of the road.
(sorry I do not have the page references from the Honda Customer Service manual to back up these answers ; )
Ask them to use yours as a test drive vehicle for potential Ody buyers. How many people do you think would buy one? It would certainly help to reduce the long wait for Odys in your area.
They can't fix it. If you had Firestones and now have Michelines you can't have the problem because that fixes the problem. (ie that is the only thing we know of that will mask the shimmy)
Apply under your lemon law now and cut your wait.
I still have no info on the struts. Maybe they don't exist????
This time, they finally decided that something was wrong inside the transmission and are going to replace it under warrently. So now, I just cross my fingers that the new transmission works better.
Of course I never expected it to go in my favor. I'd have been a fool if I thought the rep was going to call me and say " Oh yes Mr. S. we feel the vibration and are in the process of mounting those alloy wheels on you van right now". No they chose instead to make the battle lines as clear as possible. So on to the battle.
Back to those three extensive test drives. When I droped off the van this morning the mileage was 6577, when I picked it up the odometer read 6590, a whole thirteen miles. What really cracks me up is all the bare faced lying that goes on. They must think we're as stupid as they are. The rep told me he drove all the way to this one particular exit on the freeway as if it was supposed to impress me. But what this guy didn't know when he told me that is I live 11 miles south of the dealership off the same freeway, the exit he supposedly drove to is 4 miles south of my exit. 11 + 4 = 13 yeah I got it. 13 - 13 = one lousy liar.
And when I spoke to customer service in Denver, the rep already had called and gave a much different story. Making me out to be the liar. I did agree to meet with another rep next week but it's "too little too late." On to the Lemon Law!
C8 - You didn't ride with the Rep? I did. My mistake was I didn't insist he drive. Same result as you though.
I know the van feels smooth as silk right after a good tire balance. Too bad it only last 150KM. Well at least I can take comfort knowing I am getting close to a resolution. Arbitration on Tuesday. I'll let you know. My 2000 Civic doesn't vibrate and it still has Firestones and steel rims. Maybe it's the Civic that is defective????!!!!! I think I'll go to the Civic forum and complain that my Civic doesn't shimmy or vibrate and see how many others have this same problem.
Done - See Honda Civic Owners - Service and Repairs - I'll see what happens (They don't have much to read over there! Only 13 messages!)
What I want to know is WHAT IS CAUSING IT? And why is it only at those higher speeds?
My van goes back in on Monday for a high-speed balance and further discussions with the dealership. Their advice to me was not to drive it until then
pymm, have they done anything to your van yet tires, wheels, balance, rotate, etc...
My major frustration is I just can't get them to drive the thing far enough to feel what is doing. They keep driving it on the same freeway which is very a new concrete surface that is grated and grooved and very rough. So of course their right when they claim it's road vibration in this instance. I keep telling them to find a smooth asphalt surface to drive on, thats when I feel it best. They claim they have and still don't feel it, or it's normal for your van. I say they're full of it.
imhip, no I didn't ride with the rep. When I dropped it off at 7:30 AM yesterday, the rep was already there. He and I got into it immediately. Arguing over what his idea of normal is. He was supposed to drive my van to my place of work, pick me up and go for the ride together. That never happened. As I said in my last post, he called Denver and made me out to be the difficult one, saying I had changed my mind and no longer wanted to go. When the Denver rep told me this, I hit the ceiling. (I think I was still in shock when I was typing yesterday's post)
Realizing I'm not going to get anywhere with these people I made a suggestion. I asked the Denver rep to put the alloy wheels on my van for one week and let me drive it and determine if the vibration was gone. If it didn't work, I'd be willing to pay for all the labor time spent on my van for the last two visits including the mounting and balancing for two complete sets of wheels. I also offered to leave them my credit card in case they were nervous I wouldn't return the wheels. But if it cured the vibration I only want two things, 1)the alloy wheels be left on my van and 2)they up my warranty from 3-36 to 5-50. A small token on their part for all my frustration. The Denver rep told me only the local rep could authorize that. I think I'm being lied to again. I'm sure customer service can override the local rep if they really wanted to.
I'll run this by the other rep at my next appointment. I feel it's a fair compromise to an uncompromising situation.
It's not so much that Honda has built a lemon in the Odyssey. Problems no matter how difficult or minor can always be corrected. But it takes people who are willing to take the time necessary
to determine the cause and come up with the correction to fix the problem. Right now it seems Honda is loaded with lazy incompetent people who just don't care.
Will keep you all posted.
I may be picking one up this weekend.
Thanks!
It is more of nuisance than a problem and the dealer didn't find any computer codes. They measured the temperature of the air coming out of the vents but of course that was fine.
Good luck!
Short story long, vibrating ocurred after about 9 months of ownership (4000 miles), 3 balances/rotations, 3 alignments, new Michelins, new rims (installed at 3rd party, high speed shop). Problem still exists. That coupled with a new transmission, clunking/creaking suspension (entire front suspension replaced recently - still creaks), rattling doors, etc. has lead us to believe under the Lenin (oops, Lemon)law that our vehicle qualifies as such. Honda has a few more days to reply then off to court (no arbitration, our case was so blatanly ill-handled that our friend/lawyer wants them to pay her as well as us!).
Good luck with the shimmy issues everyone. Honda has no clue at this point how to fix it. Question is, do we abuse ourselves and get another Odyssey. We like all the features, just not the undocumented ones. Are these problems fixed? Can we find out in a court of law?
Our area AH rep also stated the vibrating was characterisic of the Odyssey and that we shouldn't be driving over the speed limit anyway!!!. Maybe it's time for a DC Minivan, at least I won't be dissapointed!
In order to get it to blow out the center vents you either have to set the mode selector to the vent mode or in full auto be in the full cold setting(60*).
If you cant get to the dealer for that service news let me know I will see if I can get it scanned by someone.I think it can explain something to you.
As for the automatic climate controls, you need to keep in mind that most Japanese companies like using "fuzzy" logic for climate systems. This means that the further the current temperature is from the desired temperature, the stronger the system will react. As the system gets closer to the desired temperature, the system will respond lighter and lighter and then it will seem that it is doing very little. Just trying to suppliment auburn63's explanation.
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I am interested in pursuing this and would appreciate any information on other responses by Honda. Meanwhile, anyone want to buy a used '99 Odyssey EX with less than 23k miles?
I loved this van (and Honda) until they both failed me. I know that if you've not had problems you are knocking on wood, as was I until the reverse CLUNK happened (what a nightmare!). The biggest delemma is where else can I securely put my family that includes 4 pre-schoolers? a gas guzzling suburban?
As for the power doors, we are having a high rate of success on repairing them so if you are not then maybe you should try another dealer.
Now, onto fuzy grade logic, I believe Honda should take that out of Ody's PCM. instead put in a push button for over-drive similar to the one on Sienna. Due to the heavy mass of Ody, momentum keeps vehicle speed to change slowly and if someone, knowingly or unconciously, feathering the gas pedal, he or she can make the PCM to confuse and hence locking and unlocking the converter's clucth. This oscillation is bad for the coverter's clutch friction plate and perhaps the consequence: the chattering noise of which some of Ody's owners have been experiencing.
So, here are few suggestions for prolonging the life of Honda automatic transmission:
- Do make sure to stop completely before changing gear (from R to D, or D to R)
- Don't feathering gas pedal so that torque converter lockup clutch will oscillate.
- Try not to shift to N for each stop sign.
- Buy a manual trany vehicles from Honda, not Automatic vehicles. perhaps that will send a message to Honda to fix the reverse selector problem once for all and removing that stupid fuzy "GRAVE" logic.
Above are just my humble opinions, so please be nice to me
Happy driving
Now I need to wait for 10 days to get the results. I did feel the arbitrator was on my side.
Just some suggestions if you plan to go this route. Document everything you attempted to do to get the problem corrected and be level headed with all correspondense and verbal exchanges. Arbitrator said the documention I provided was excellent and really allowed her to get a sense of the frustration I was feeling as well as the extent I went to help Honda try to find a resolution. Arbitrator also commented on the professionalism in all my correspondence in dealing with the situation. Honda rep even said that it was a pleasure to deal with somebody who is reasonable and who is not confrontational. These comments can only be a possitive and if it came down to a draw I'm sure this could be a seen as a push in my favour.
Good Luck to all who go this route. It seems it may be the only way.
I will update with the actual outcome when I get it.
Well I brought it back to my selling dealership more than an hour away and the van spent two nights there and was driven back by my salesman.
According to the work order, the seatbelt was replaced, the shifter cable was loosened, and something was done to the electrical system and the battery was replaced.
Seat belt is fine.
I think the problem with shifting is that I learned there is a funny way you have to move the shifter to go to the lower gears. It happens going from D4 to D3 and D2 to 1. I still can't do it intuitively. I notice the detents are weak in the Odyssey and it's easy to overshift (at least for those gears where you don't have to move the stalk all over the place). I wonder if retightening the cable will help.
Now this morning I got an angry call from my wife. The battery died totally - again. Now when our dealership had the van they first thought we had left a door open overnight. Then they acknowledged some other problem (I think the van wouldn't start for them either) and supposedly fixed it. This time we're trying our local dealership.
Incidentally, I noticed the clunk when shifting into reverse, I hear the sloshing when the gas tank is full, and the van slides back on an incline if my foot goes off the brake.
This is my first Honda and it may be my last. We'll see.
Your Ody probably has a electrical short some where.
"shifting pattern" -
Read your owner manual. shift normally when going from lower gear to higher gear, pull lever toward you before moving it when going from higher gear to lower gear.
"reverse engagement clunk" -
Nothing can be done due to internal design.
"Gas sloshing" -
Again, probably nothing can be done due to poor insulation and gas tank design.
"poor incline holding" -
Transmission is not design to hold the heavy van on an incline by itself; use your brakes.
Happy driving!
Partly, I wonder if I just don't have good information. So my question is can anyone direct me to good information either comparing Odyssey problems to those of Sienna or comparing Odyssey warranty service activity to what Honda has historically experienced with reliability and quality stand outs like the Accord.
Is Consumer Reports survey of its readers really the best information available on overall quality and reliability? I'm sure Honda has very detailed information about this, but I don't expect they would make it available--especially if it showed a problem.
From reading above, I am particularly interested in "auburn63's" observation on the number of Odysseys coming in for warranty work compared to what he has normally seen with the Accord and other great Honda cars.