Audi A6 Maintenance and Repair
Sorry, I meant to type "their".
I purchased a new Audi A6 in 2000. Since then we have gone through 3 sets of breaks, the check engine light has been on several times, the gas mechanism recall item, replaced tie rod ends, static in the left front door speaker, temperature gauge was fixed, and the car is constantly drinking oil. We have to put in at least 2 quarts of oil between the scheduled oil changes. Once the low pressure light went on. It's not leaking, as there isn't any spots - but it's burning it. The garage told us it was normal to burn 1 quart every 1,500 miles. I never had a car that burned oil at this rate. Most cars I've owed, I've never had to put oil in in-between the changes. And now, it's shifting hard. It's under warranty for another 11,000 miles - but I'm afraid to keep the car beyond that time. Anyone else having troubles?
I purchased a new Audi A6 in 2000. Since then we have gone through 3 sets of breaks, the check engine light has been on several times, the gas mechanism recall item, replaced tie rod ends, static in the left front door speaker, temperature gauge was fixed, and the car is constantly drinking oil. We have to put in at least 2 quarts of oil between the scheduled oil changes. Once the low pressure light went on. It's not leaking, as there isn't any spots - but it's burning it. The garage told us it was normal to burn 1 quart every 1,500 miles. I never had a car that burned oil at this rate. Most cars I've owed, I've never had to put oil in in-between the changes. And now, it's shifting hard. It's under warranty for another 11,000 miles - but I'm afraid to keep the car beyond that time. Anyone else having troubles?
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By the way, based on my experience, I would not keep an A6 if it was out of warranty.
I think I'm done with this car; even though I love the ride.
and at the time for $1100 they will retrofit the new and improved injectors...no thanks.
65K new water pump a deal at $110, oh and the$550 labor...by the way you have a massive leak in the valve train....$900 no thanks....time to share this car on the lease return. Done with this brand...too bad because I really liked this car...now the shop seems to be developing an affinity for it.
1= fair price to install two outer cv boots,and
2= any time of year in temperatures varing from
- 0 to + 95 and time intervals from daily to once a month there is a smell very similar to burning parafin wax, this has been happening for 18 months or more.
1995-99 A4, A4 Quattro, A6, A6 Quattro, 90, 90 Quattro
Std trans
one side.... 1.3
both sides.. 2.4
Auto trans
one side.... 1.8
both sides.. 3.4
Add:
Boot, replace
1978-99
one (inner or outer).... .6
both (one side)......... .9
Axle shaft (rear), R&R:
1997-99
A4 Quattro, A6 Quattro.. 1.8
Add:
Boot, replace
one (inner or outer).... .5
both (one side)......... .8
Given my planned trip, I would have hoped the dealer would have agreed to look at the problem sooner, in case parts have to be ordered. My tough luck. They got their $55,000 for the car. Why would they care about my problems?
I got rid of a 2000 Jaguar because of chronic electronic gremlins. Looks like the Audi is headed for the same junk heap. Caveat emptor.
Thanks!!
I bring my car to dealership ( "Audi of Huntington Valley" in Philadelphia) and 4 days they are trying(?...) to determine what the problem is.
Is somebody had any electrical problems in Audi 2002?
A6cvt - please contact me offline at fiftycalsniper@yahoo.com.
Right now I have a case number with Audi and I guess this is Audi's initial dispute resolution mechanism. I have read cases about the Magnuson-Moss Act but I don't know if I could win. I don't understand what exactly this act is all about. Is this the step after the lemon law? Even if they give me a new car I am not going to be happy with the situation. A new car plus some monetary compensation...would be better. Help!!!
By the way, I had the car for two weeks when this all happened. 2002 A6 CVT
Thanks in advance.
Neither statute allows for a new car AND monetary compensation. There are no allowances for irritation, inconvenience, etc - recoveries are usually limited to the value of the vehicle, with respect to the severity of the case (4 transmissions in 20,000 miles is worth a bunch more than a persistent rattle in the dash or problem with the stereo).
If Audi doesn't step up, and quickly (within 30 days or so), they aren't going to do anything for you and don't believe it when they say they're "looking into it" for you. Contact an attorney in your state - you can go to www.lemonlaw.com and look up folks in Illinois. I know there's a lemon law practicing lawfirm in Chicago. Good luck.
Remember, be nice. I add that only because as a former service manager, when people came into the service dept screaming and ranting, I shut them down. Regardless of what you feel you're owed, the dealer doesn't warranty the parts on your car, Audi does. Also, they lose money by doing warranty work and the techs hate it - sitting down with the service manager may shed light on the issue.
The dealer won't replace the rotor because it is still in spec and the factory will not re-imburse him for it. So he doesn't want to eat it if he has to pay for it.
The problem here is not the rotor, which is probably fine, but to find out what caused the problem.
Give the department 3-4 hard core whiner customers with 20 item repair orders to repair nitnoid stuff, and you lose technicians, too.
Quit ranting about the Acura - it's reliable. The rants about the Audi are deserved. Good luck.
What exactly were the problems with this vehicle that turned it into a "lemon?" Was it the CVT transmission that caused all the problems?
I would like someone to explain to me how a shop at a dealer, able to buy parts at a presumeably lower cost than an independent shop, avail themselves of Audi tech support and training, with a built-in customer base and very little advertising required for the shop itself....can lose money being paid 60% of their regular rate when independent shops have none of the above advantages and MAKE money charging rates not much if any above Audi's warranty rates.
The difference in independents and dealer shops is MANAGEMENT. My experience with most car dealerships is that they're poorly run, have bad attitudes, and a plethora of do-nothings hanging out all the time. The built-in customers provided by warranty work are one reason why they may be so fat, dumb, happy, and lazy. They should be greatful for the warranty work. Otherwise, nobody would use them much at all.
OEM parts cost 2-3 times as much as aftermarket parts. That starter that Joe's Auto Shop gets from NAPA runs $79.95, the OEM version is $250. Also, the parts department has a set profit level (per agreement) for parts and it's usually 10% over cost. That's not profit - that doesn't even keep the lights on.
When you factor in the $51 shop rate - the tech (a good one) gets $22 an hour, insurance and shop supplies take $10 and all but $5-6 of the rest is eaten up in dealer overhead. With parts making 10%, which doesn't cover the paycheck for the guy who hands the part to the tech, there's no money.
I assert my position again.
Luckily, I now make three times what I did as a service manager - if I bought a new car, I wouldn't expect anyone to kiss my bottom, just take care of my problems and don't screw up my car when you're changing the oil. Just because I've "made it" in life, I don't treat people in a condescending manner, like many luxury vehicle owners. Just my opinion.
The reason I won't buy an Audi, BMW, Porsche or Mercedes is because of what the average Joe thinks of people who drive those cars. I realize that only 10% are probably to blame for the stereotype, but I don't need the flack.
I think you are getting off on the wrong foot with this car. I mean, it is unfortunate that the windows didn't work but really every automaker has a few problem cars. It is statistically impossible that this will not happen.
So if the dealer gives you a loaner and fixes your car for free, I don't see the gripe.
Now if it were a recurring thing, or the same problem having to be fixed over and over again, sure I'd get pretty hot. But this sounds like just the usual new car "bugs" that many many people go through. Dealer promises to fix your car under warranty. If he does, he is fulfilling the contract you signed. Audi didn't promise you a perfect car.
New cars HAVE warranties because automakers know that a certain number of them will break.
Anyway, I hope it's all fixed up and you don't get sour on it. It's a great car.
HALL42---I had to delete your post because you can't solicit class action, etc. on Edmunds. You'll get a notice with the post in it, and feel free to edit out the dealer name and references to legal action and then re-post all the stuff about your lemon buy back, okay?
thank you
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My A6 3.0 is also a beautiful Black on Black...when it's clean. Actually, it's a bit dirty, but still gets compliments. I was reading in the manual that I could get Automatic Locking System installed, which will lock all your doors after exceeding 8 mph and will auto lock if you happen to forget to lock within 60 seconds after the ignition key being removed. When I called the dealership (and this is the best part), they said that it's FREE to first time Audi owners. As to the HOST, I thoroughly agree it's a great car and didn't mean to imply otherwise. I get frustrated even over little things, but I want to make it clear that, this is truly the best car I've owned yet. Hey, zueslewis, those are nice rides...hope you enjoy. Anyhoo, thanks for letting me vent a bit.
Any suggestions? Audi offered that I should alter my driving habits (which were just fine for Volvo, Nissan and Honda).
In addition, I had an experience similar to message 15 ... all electrical functions failed while driving on the highway (e.g., no lights, blinkers, window function, etc.). It was apparently a loose ground wire, but posed a substantial risk of injury, in my opinion.
I am thinking of applying for arbitration under my state's lemon law due to the risk of injury associated with brake problems and the subsequent loss of value to the car.
It started with brake noise then led on to shuttering. The first time we brought the vehicle to the Dealer,we were told everything checked out ok upon inspection. The problem continued and eventually got worst. We decided to bring back to vehicle and they ended up changing brake pads and resurfaced the rotors. Of course, their techs never did drive the vehicle. YOU HAVE TO ASK THEM TO TEST DRIVE THE VEHICLE otherwise your wasting your time! As I drove the A-6 home, a new brake problem now appeared. It seems that my brakes now shutter when i turn right.
I brought back the vehicle the very next day and demanded someone test drive this vehicle. To my amazement and to the techs. We have a BAD WHEEL BEARING! How in the heck is this possible? I only have 7ooo miles on the car. I should be experiencing this until at least 80K-100K miles. The darn part took over 3 weeks to get in. After the repairs were made, finally. Everything seems normal for about a month. Then sure enough I have another brake problem. We said enough is enough. We contacted AUDI of America and complained about the continuing problems we are having with our A-6 and the incompetence of the dealer to properly make repairs. We told them we want this problem fixed and do not want to go back to the same dealer to do so. The advocate did make arrangements with another area Audi dealer to do the repairs. We agreed and the car ended up in service. To my continued amazement/ The brake pads were replaced and the techs found out the rotors were Warped! Again why does this happen? i only have less than 9000 miles on the car! The service manager was very professional and had even offered to drive the vehicle home to make sure no problem still existed. We were relieved and finally happy until 2 days later. We got another brake problem. It seems my brake lights stayed on! When I am driving you can't even tell if i am braking or not if your driving behind me! my on dash computer stated a "brake light" error message. I was so furious my wife ended up taking the vehicle back to the dealer for them to examine. By this point it seemed hopeless. I know Audi makes great cars but we felt like we got stuck with a lemon for the rest of the lease. 5 months later we brought in our vehicle for maintenance and again to the techs suprise we STILL have a brake problem. This time both brake pads and rotors are rusted. According to my wife the tech was puzzled. After checking with my collueges who both own Audi's if they have ever heard of these problems before. One of them stated. The reason why you have these brake problems are due to the vehicle sitting too long on the docks! (rusting, warping,etc) I finally decided to gather all my reciept and contacted AUDI of america and was given an OPEN CLAIM Number for reference while they investigate into this matter. Has anyone ever heard of such craziness? I choose this car for my wife because of the safety of the Quattro system and instead we end up worrying whether or not the brakes even work.