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Nissan Quest 2004+: Problems & Solutions
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Comments
I just got the call from the BBB Auto Line. They have to be nutral Nissan offered me $500.00 and to continue to honor the warrenty.
I said NO.
She did say that she thought I had a very strong case.
We're going to arbitration
I cannot believe that Nissan will not do better than the $500.00.
It astounds me that they could have such an obvious case of what the lemon law is for and they make such a poor offer. I am insulted. This is my first and last Nissan. They should be ashamed of their product.
Nissan needs to do the right thing and take back my van. They should be falling all over themselves to make this right. They are morally unfit to do business.
If I were you, i would pursue a buy back. Again good luck.
What I am truely dissapointed in is the fact that even with all of the documentation and evidence that I have to back up my claim, they made a extremely poor attempt at trying to settle. It was insulting and it has made me angry.
Just so that you know, in Florida, 15 days out of service is all that you need in order to persue a claim. I had 19 days the first time the car was in for service.
I feel that I have been extremely patient with this issue. I feel that instead of Nissan thanking me for my patience, they have choosen to punish me. I feel betrayed by a company that has lost sight of their most important asset, their customers.
And to that end I am posting my dealings with Nissan Corp on every website I can find. Every Blog that's out there will hear from me. Every person that I discuss my van with I let them know my experience with Nissan. Maybe I won't have a huge impact but word gets around. And in the end disgruntled customers will have a far greater impact on Nissan's bottom line than any amount of money they would have saved by simply doing the right thing.
Sorry for my rambling.... :lemon: :lemon: :lemon: :lemon: :lemon:
Keep up your fight with Nissan. A great website to check out is nissanhelp.com. It has tons of information on al Nissan vehicles including TSBs and recalls. You should look at this site to get more information regarding your transmission. Let us know how it ends up.
All the following based on front end judder/vibration.
Dealer cut the rotors @2k after 4 months of ownership, service "advisor" said parking car in sun would cause rotors to warp.Yes,he did say that.
Cut rotors again @7300k+-,plus did pads no charge(10 months).
Brought in for same problem last month @ 15k and was told we need rotors and pads @ $279.
Service Manager said it was courtesy replacement of pads 1st time.
Also told us it's normal wear because Quest is a heavy vehicle.Said van was parked for awhile and had high spot. We told him BS because White was tough to get initially on East coast and picked up car within 24hrs of hitting ground.
Amazing what they'll say and do to get out of warranty repairs.
Never mind that either dealer couldn't "duplicate" the common complaints of squeaks and rattles.
Asked him if I should expect only 4-5k on pads(1st set) and if there wasn't a problem why were they cut twice?
Said I could go to another dealer to see if they could help us out.
Nice.
Here's hoping I get a service report card for them.
Nissan USA said if we need pads/rotors it's our bill,but ok to go on road test with the other service manager.
2nd Nissan shop says we'll need brakes all around 3-4k.
Why?
We know they're defective rotors:lemon:that have been cut twice instead of being replaced(now to thin to cut according to 2nd shop),which I was promised the 1st time and waited a 2nd day to only find out that they had been cut, or shall I say resurfaced.
My wife is primary driver(very cautious,3 kids) mixed local(60/40)& highway driving.
Friends(same year-Quest S) and other posters with the Quest get 25-30k and we can't get to 15k.
Yet there are others with same complaints.
Nissan it's not an isolated incident.
Perhaps a bad run of rotors like the Titan/Armada/Q56 are affecting the Quest /Murano as well
Maybe class action suit will get results. :mad:
We're all waiting for your solution.
It's well known that the rotors for the 2004 Quest and Titan are thin. A number of manufacturers have decided that to make their cars lighter they would make the rotors thinner which is why you see so many rotors warping.
The problem I have is they should have replaced your rotors the second time they had to "cut" your rotors. I would check with an independent mechanic to get his opinion. Also an independent can upgrade your rotors to something thicker. Why put on the same sorry rotors from Nissan? I bet he/she can do it for less money too.
Unfortunately Nissan won't help you and honestly, they don't have to since your vehicle is over a year old (rotors and pads are a wear an tear item). Good luck.
I too had my brakes turned at 15,000 due to warped rotors at no charge. I'm curious to see how long they'll last. I would consider getting an aftermarket rotor if these don't last. Has anyone found a good aftermarket rotor for the Quest (Brembro?)
As far as service, my Vestal NY dealer has been good. They don't always find the problem at first but keep trying. I get a loaner so it's only a minor inconvenience to/from work to stop at the dealer.
Despite numerous minor issues, my 2004 SE is a good van and I'm confident that the 5 year warranty should shake out the big problems.
lahendaa
Years ago I had a Ford Probe in NY that required 4 brake jobs in first 14 months, I never paid a penny. Check your local laws (www.mycarstats.com is a good place to look for laws and related links). Rotors / pads that wear in 3 months / 4000 miles would not be considered to be "free of defect" as it is not meeting the timeframe that state's require for "reasonable expected usage".
When you follow with the factory / dealer remind them of this, but know your rights before you go in to "talk".
The other day we were at the mall and were leaving. Not paying attention my wife walks up to a Nissan Quest same color and all as ours and opens the rear passenger side door to let our daughter in the van. I knew the van was not ours but thought it was funny that she was so lost in her world that she was not paying attention. She goes and pulls on the door handle and the door starts to open. We don't have electric side doors and the door is now opening on its own. Also, the alarm is going off. If the van is locked and the alarm is going off.....Why is the door opening? You can't have the alarm on and the doors unlocked? It does not work that way. When you lock the doors the alarm is on. Unlocked and the alarm is off.
I don't know? If it looks like a Lemon and acts like a lemon and smells like a lemon..... :lemon: :lemon: :lemon: :lemon: :lemon:
5 out of 5 lemons
They did not do it on my work, so I looked up the SvcBulletin and did it myself. This may fix your problem.
If you can talk to the tech, ask him if he re programmed the door opener. He may not even know there is such a bulletin. That is what I learned when I questioned the tech who worked on my car.
Hope this helps.
As a strange aside: years ago I owned a 91 Mercury Capri (The maita-like convertible). I grabbed my freidns car kets (Ford Probe 89) to move my car. The keys felt funny and had to be jiggled when turning the lock, but I did unlock my door and start my car.
Feel free to write me. :shades: Now in my new vehicle
NTB has fitments for both Goodyear TripleTred and Michelin HydroEdge, among others.
If you pick a tire you can go to the website, or tirerack, and look at the specs for rolling diameter, revolutions per mile, and load rating. There are numerous choices. You can pick the one that matches up closest, or costs the least. The 235/60x16 seemed to be a few dollars less expensive than 215 or 225/60x16, for whever reason.
I took it into the dealer again today, and of course they couldn't re-create the problem, so they have no idea how to fix it. They're keeping it overnight to see if it will lock up after staying out all night, and if that doesn't work they said they'd try and have their courtesy shuttle driver test drive it after his shuttling duties to see if he can re-create my situation. However, if anybody has experienced this problem before and is aware of a solution I can present to them, I'd greatly appreciate it. Thanks.
Does anyone know where I can get a lemon sticker or magnet for my car. Or one that says that this car is a lemon
I did find a my car is a lemon bumper sticker. I'm going to proudly attach it to my Nissan
Thanks
We bought the van in 9/03 and had the interior light problem right away. Took 2 trips to fix it (blew again after 1st fix). We also experience the tranny slowness twice, both on very hot days (over 105 degree) but it never happened again and dealer couldn't reproduce the problem either. Also experience the auto sliding door not responding to the remote or the button inside, but it went away on itself too :confuse: I also start to notice the brake wrap problem, will have to have the dealer take a look next time I take it in.
Overall, I am happy with the van. Very nice power and comfortable. We did need to change a few dealers to find one that works with us, but if you find a nice service adviser, a lot of problem would be solved. I am a long time Nissan fan and hope (knock on wood) this van won't change my love for Nissan.
http://www.nissanhelp.com/Ownership/Bulletins/Nissan/2004/NTB04-144.htm
I do have an appointment at the dealer for this issue tommorrow, now you have me nervous. Hopefully the dealer won't blow me off over it. What the hell do we have to do, drive them straight to the dealer when it happens?