Vibrating Chevy Silverado Buyback

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Comments

  • xbbusterxbbuster Member Posts: 145
    Good for you. Glad you won your case. As far as how much you get back, that varies state to state. In Indiana the deduction for mileage is calculated at the date of arbitration.
    I'm still waiting for the decision from the BBB arbitrator. It's been five and a half weeks since the hearing. Waiting on Chevrolet to add any comments on the technical experts findings when he test drove my truck two weeks ago. It then goes back to the arbitrator for his decision.
    Did the BBB send anyone to examine your truck? Again. Congratulations.
  • white6white6 Member Posts: 588
    arbitrator took into consideration a request by GM to have technical expert examine the truck. I think it was just a stalling tactic, and I think the arbitrator thought so, too. She wrote "The manufacturer requested a technical expert inspection and it does not appear that a technical inspection would be beneficial." I guess I got lucky with my particular arbitrator. I talked to BBB today and they were kind of ambiguous about equipment, etc. I am going to put the GMC wheels and tires back on, and yank out my bed liner. They aren't paying me for 'em, so they don't get 'em. I only hope they don't throw a fit about the two-tone tailgate. I cancelled my GM Protection Plan Extended Warranty today, too, so at least I'll get all of that back, since it was cancelled prior to going into effect. BTW, if anyone is interested in purchasing a barely used (~1,000 miles) set of Edelbrock IAS shocks and VelvetRide Shackles, I'll make a package deal of $250 for all. E-mail if interested: cwhitegr@theshop.net
  • kingfishguskingfishgus Member Posts: 112
    It may not be too late. Chevy voluntarily bought mine back, and they included aftermarket bedliner and bug guard. I had to give them receipts but they did it. I did not get them listed on the BBB forms but I did get it included before the chevy offer. Don't know how it will work for you. I would think you should get whatever the Lemon Law calls for, at least. If not, I think I'd hold out for it, just to get another lemon on GM's tally. I don;t think GM will ultimately offer you less than the Lemon Law would allow, but remember who you're dealing with.
  • xbbusterxbbuster Member Posts: 145
    After nearly three months since opening a case with the BBB, finally got a "decision" back from the arbitrator. It was to let Chevrolet try one more time to fix the vibration at a dealer that they pick, then I get thirty days to try it out. If it's not fixed then we can reopen the arbitration. Calling the lawyer tomorrow.
  • ricschricsch Member Posts: 540
    to getting the replacement truck. Drove it a week ago-drove great (so far). Just waiting for the paper work to get handled.
  • ricschricsch Member Posts: 540
    Well, the time has come-the '00 Shakerado goes back to the dealer and I get to drive away with what seems to be a '01 Shake-less 'ado.
  • ricschricsch Member Posts: 540
    Picked up the '01 Silverado Wednesday, left the shker at the dealership. Asked the person handling the paper work what happens to the old truck out of curiosity for his answer-"Oh, it'll go through auction." So, if in the future, if you know of anyone looking at a '00 Silverado 2wd x-cab 4door with @5300 miles, dark carmine in color, tell them to forget it!
  • xbbusterxbbuster Member Posts: 145
    Too bad there's no way a late model truck buyer can find out that he is buying a repurchased truck. GM will lose very little on your truck, they'll sell it to someone.
    Just picked up my '00 silverado 4dr. 2wd from a dealer that chevrolet picked for the final repair attempt. Still vibrates. I have 30 days to test drive then call the BBB to resume the arbitration.
  • ricschricsch Member Posts: 540
    hopefully anyone in the used, late-model 2wd Silverado buying market does some research and sees what is on the 'net. For your truck, sounds like time to get rid of it-I'm glad the arbitrator at my hearing made the decision to replace my '00 with a new one, and that I got into an '01 made the second week of October-later than July seems to be key to getting a Shake-less 'Ado.
  • nargnarg Member Posts: 112
    So, from what I read here, most are getting buy backs amounts of what sounds like current market value for there used truck. (i.e. sale price minus miles*.20, or something similar).

    So, what's the different between this and just trading the sucker in?

    Mabey you'd get a few dollars less with the latter aproach. But, you'd also get a ton less headache!

    I did this with a '97 Silverado. The engine was giving me fits, and the shop was trying to get $3000 out of me for a new engine. So I traded it in on a 2000 Silverado. Of course it turned out to be a shaker (not too bad though, luckily) So, I figure I'll drive it another year or two and go back to "upgrade" :) I usually get a new truck at the same monthly payment due to equity. I figure I'll be paying $400/month for life to drive a vehicle anyway. As long as it's new every few years, I do get some return on my money.

    Just my 2 cents.
  • xbbusterxbbuster Member Posts: 145
    Maybe you'll luck out and your third Chevy won't be a lemon
  • nargnarg Member Posts: 112
    Gawd I hope so! :)

    Actually this will be my 4th. The first was as perfect of a truck as you can get. But it was a "tex/ok/louisianna" package. I.E. it was a stripped down version with only cruise, auto, air and stereo added. Once I realized I could afford an extended cab model, I traded up. I drove the first for 18 months. Paid 14K for it originally, got 13.8K trade-in. I hope the future chevys hold their re-sale as good.
  • ricschricsch Member Posts: 540
    my dealer suggested a trade to rid me of the shaking '00 2wd,which would have cost me @$3500, so I went to the BBB and had GM give me a replacemnet at no cost (except for title & license fees) I didn't feel I should have to pay for their problem, besides if the vehicles is returned under the lemon law, the title will show that, if you trade it, they can sell it right away to someone without telling of the problems.
  • pocahontaspocahontas Member Posts: 802
    Here's a direct link to our new Silverado problems forum: Pickups Topic 2452, Chevy Silverado Problems (topic consolidation).

    I'll leave this topic open to assist those in the buy back process. Good luck. ;-)

    Pocahontas,
    Edmunds.com/Roving Host
  • spider9spider9 Member Posts: 1
    I have a 2500 HD with 890miles on it. The first time I went over 80 mph there was a vibration in the gas pedal between 80-85mph and quite at 90mph. It seems to be a fast vibration felt strong in the pedal and is slightly audible. Is this the vibration that everyone is talking about? If not, does anyone have any advise?

    Thanks Steve
  • obyoneobyone Member Posts: 7,841
    experience is at 60-65. No vibrations at 80-85 or at 100-105. Truck runs smooth. Seems certain harmonic resonance is present at 60-65 mph. Should you be driving your truck that fast during the breakin period?
  • obyoneobyone Member Posts: 7,841
    No more vibrations out there or have they all been bought back...LOL!!
  • obyoneobyone Member Posts: 7,841
    Was thinking of just negotiating a free extended warranty. But as it stands now....looks like a firestorm's brewin on the horizon. Just got through faxing a 36 page document of all the things that were wrong and still are wrong on the truck. After all those days in the shop....recounted closer to 80 days
  • xbbusterxbbuster Member Posts: 145
    The BBB is reconvening the hearing. Chevrolet's last repair attempt failed. Still shakes.
  • obyoneobyone Member Posts: 7,841
    What does that mean? They took a break to think?
  • xbbusterxbbuster Member Posts: 145
    General Motors runs the show at the BBB. An extension of their delay and stall strategy, hoping that I will go away. HAH!
  • kingfishguskingfishgus Member Posts: 112
    I beilieve you're about the last of the original Mohicans yet to trade your shaker. I still haven't replaced the one I got rid of. Still haven't decided on Ford or Chevy. I think I'd like to go Chevy again but I just can't get over how they've treated us on this problem.
    Chevy refunded the local and city taxes with my buyback but not the state sales tax. Dealer Service mgr and one office person said those taxes were non-refundable. I called the state sales tax office, and they told me the dealer could file a petition for a refund, or they could just give me refund and credit to themselves on the next quarterly tax payment to the state. I called the office manager at the dealership, explained the options to him, and ask him which way he'd like to do it. Within 5 minutes he called me back and said to come pick up the check. It was about$700. Some states may allow this and some not. Just something else for you, and all my Edmunds brethren, to look out for if you do the buyback.
  • obyoneobyone Member Posts: 7,841
    Doesn't make sense as to why GM would refund the city and not the state. Then again, to this point, nothing that GM does makes sense.

    I've hear horror stories from every manufacturer. I think what is at issue here is the way the DEALER treats you is more important than the manufacturer. If the dealer supports the buyback, it would be a lot less stressful. Mine has offered trade out and will uninstall/install all my mods from the old to the new. Told them to work up some numbers and I'll stop by and take a look. One thing good about this company is that they own a Ford, Dodge, Chevy, and GMC dealerships...so maybe I'll look at the GMC and ask them for a price also....
  • xbbusterxbbuster Member Posts: 145
    Had the second arbitration hearing on Dec. 28. I guess the arbitrator didn't make his decision based on the first hearing because I only had three repair attempts. In Indiana four are required. Counting the final repair attempt ordered by the arbitrator, I now have six; all for the same vibration. The arbitrator has five business days after the hearing to submit his decision to the BBB, they then notify me by mail.
    In Indiana the buyback includes everything except the unused part of the state excise tax. If anyone is still considering buyback through the BBB, my first advise would be to keep notes of EVERYTHING.
  • themailman1themailman1 Member Posts: 95
    Just had my arbitration and waiting for an answer. GMC did it over the phone and i was there with the arbitrator. At the break, he came with me to see all the problems i was having. He went for a ride, I drove first and showed him what was wrong. Then he drove to verify the problems. He even said the brakes seemed too soft. Now waiting for some tech. to drive it for GMC. Maybe the arbitrator will wait and see if the tech is lying, wouldn't that be nice. I'll let you know the results.
  • xbbusterxbbuster Member Posts: 145
    What kind of problems?
  • obyoneobyone Member Posts: 7,841
    Vibrations....on a 4x4.
  • xbbusterxbbuster Member Posts: 145
    Your's must be a rare case, vibes on a 4x4. If you just had your arbitration with the BBB you're where I was back in the first part of September. After that hearing, a test drive by a tech expert, another repair attempt ordered by the arbitrator, and another arb. hearing in Dec. I'm still waiting for a final decision. I have the lawyer's phone number handy just in case.
    Mine is a '00 2wd 4dr Silverado bought in May. It has less than 2900 miles on it because of the vibration. No one wants to drive it. If I can help with case let me know.
  • obyoneobyone Member Posts: 7,841
    I was advised by BBB that if I rejected the arbitrator's decision that I should file a case with my State Attorney General's office and they would take over where the BBB left off. Is this a state by state thing? Sounds cheaper than hiring an attorney even though GM would pay for him should you win. Just curious.
  • xbbusterxbbuster Member Posts: 145
    That tech that you mentioned, are you sure he's from GMC? At my first hearing the arbitrator decided to have a tech expert examine the truck. He came to the house, took the truck alone and was back in twenty minutes. He wouldn't comment about the test drive but he was definitely not from General Motors. He was an independent tech with all kinds of ASE credentials.
    A week or so later the BBB sent me a copy of his findings ( vibes confirmed, driveline related )along with the arbitrator's interim decision: let Chevrolet have another repair attempt. And if I didn't agree to that decision within 14 days the BBB was done with me and I was free to persue other legal remedies (their words)
    Lemon laws are different in each state. The best place that explains the laws is www.cartalk.cars.com
  • punjabpunjab Member Posts: 102
    This may be a completely different problem, but I am having problems with vibrations in a 2001 Z71 ex cab. I have only noticed this problem on highway 69/75 in Oklahoma, but I have traveled this road many times in my 99 Z71 ex cab and just last month in my 2001 tahoe 4x4 without incident. It occurred going north with about 500 miles anywhere between 65-95mph, and south bound with about 1500miles also. Problem as follows:

    The truck seems to "resonate" on the concrete sections of this highway. anyone familiar with 69/75 knows that there are stretches of concrete pavement in the midst of the ewer asphalt. these stretches are often only 5-15 miles long at a time, but the entire truck just resonates unbearably (enough to make your chest hurt and your voice warble). It is impossible to "drive thou" the vibrations, yet increased speed doesn't affect the frequency much. The only solution seems to be to slow to 55-60mph. Like I indicated above, I never had this problem with my 99 or my tahoe, and there are no problems when driving on asphalt pavement.
  • obyoneobyone Member Posts: 7,841
    do you have on the '01 as compared to the '99? Sounds like either tires or bushings.
  • punjabpunjab Member Posts: 102
    Same ol' Firestone Wilderness AT's...same as on the '99. (the tahoe has the Wilderness LE's). As soon as the weather gets a little better, I'll take it to the dealer.
  • obyoneobyone Member Posts: 7,841
    have you checked the tire pressure and compared to the recommended pressure located on the inside of the driver door? I had problems with my Firestone Firehawks which caused low end resonance. Replaced with Michelins and resonance is gone. May want to take them to a tire shop and have them checked out.
  • themailman1themailman1 Member Posts: 95
    Shimmy at 65, Rides rough, Grinding noise at 40, engine runs rough, Primer showing through paint, Rust on frame, Cross wind noise from windows, Humming noise from trans. And I had all 4 rotors replaced because they were rusted and out of round. I have 7200 miles on the truck. I'm from Mass.
  • obyoneobyone Member Posts: 7,841
    So where are you with GM? Arbitration?
  • themailman1themailman1 Member Posts: 95
    Still waiting for a tech to drive the truck. Called the BBB and they said that the arbitrator has already made his decision and has to wait for the test drive because GMC requested it.
  • obyoneobyone Member Posts: 7,841
    was driving on the freeway, and.....vibrations from 40-70 mph. This one is a real shaaker. Tires seem to bounce. Built 09/00. Funny cause it has 3500 miles on it now. When I first rented it had 200 miles and no vibes. Goodyear wranglers. Really pisses me off to have a vibrating truck as I drive mostly freeway. Go figure. It is a pewter 2wd xcab 4.8. Going back to Enterprise first thing Monday morning. Don't know which is worse, the Dodge Caravan they first gave me or this POS.
  • xbbusterxbbuster Member Posts: 145
    @ S*?% After six months of dealing with the BBB I've learned that they are owned by Chevrolet Customer Service.
    Already called the lawyer and faxed him all the paperwork. If after evaluating the case he tells me it will take more than two months, the truck gets traded or sold.
  • obyoneobyone Member Posts: 7,841
    the arbitrator wants to give your dealer another chance? If you agreed, what would happen?
  • xbbusterxbbuster Member Posts: 145
    If I agreed to the arbitrator's decision for a fifth repair attempt Chevrolet would arrange for me to take it to a dealer of their choice. But since the arbitrator says the problem (vibration) still exists but is not bad enough for repurchase, what's the point. Like the lawyer told me, the only thing that will get Chevrolet's attention is a lawsuit. I told him to go for it.
  • obyoneobyone Member Posts: 7,841
    Good luck!!
  • pocahontaspocahontas Member Posts: 802
    on this board where this subject could be discussed, this discussion is going to be closed and archived.


    Please continue this discussion in our Chevy Silverado problems discussion.


    If come across this discussion and feel that it should be re-opened, please send me an email with your request. Thanks.


    Pocahontas

    Host

    Pickups Message Board

This discussion has been closed.

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