Stories from the Sales Frontlines

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Comments

  • isellhondasisellhondas Member Posts: 20,342
    Now, who called me "feisty"?

    And, why? I'm such a gentle sort.

    Someone asked about detailing a car and removing cigeratte smoke order. You can't. It will be in the car forever!

    You can mask it and remove a lot of it but every time the car sits in the sun or you turn on the fan, it'll be back.

    There are three kinds of shoppers.

    1. The ones who don't care. Good luck finding that person.

    2. The ones who are "sensitive to cigarette odor"

    3. The ones (like me) who just can't stand the smell and won't buy the car under any circumstances.

    It KILLS the resale of a used car and it can't be removed.

    Worse yet...DOGS! MUCH worse than cigarette smell.

    Years ago, I had a lady trade in an Accord Wagon that she had used to carry around two smelly Bassett Hounds.

    I could barely stand to park her trade afterwards. NOTHING helped! We ran it through the auction with the windows down but it still stunk!
  • jmonroejmonroe Member Posts: 8,989
    Give it time, you will get your share of gray hair...

    That’s a very true statement. Since ‘rover’ is married he’ll get them!!

    I have some (honest, most of it still has color) myself and although Mrs. jmonroe is only a month younger than me she has NONE. You heard me, NONE. I have gone over this house with a fine tooth comb several times looking for the potion she must be using and I ain’t found nothin. Even spoke with her hair dresser once and she said,”it’s never been touched”.

    Therefore, the only conclusion I’ve been able to gather from this is, 'I’m much easier to live with than she is'. :D

    I better get out of here quick before she barges in and pulls out some of my good stuff. :(

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • snakeweaselsnakeweasel Member Posts: 19,617
    That’s a very true statement. Since ‘rover’ is married he’ll get them!!

    No its not a true statement. I am married and I will never have a gray hair.

    Ok it will all fall out before it gets a chance to turn gray but not one will turn gray.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • british_roverbritish_rover Member Posts: 8,502
    Ok it will all fall out before it gets a chance to turn gray but not one will turn gray.

    One of the reasons I left UPS was that everyone above me in management started losing their hair very young from all the stress. My boss was only a couple years older then me and was already half bald and he wasn't as bad as most.

    Now I think my wife is causing a receding hairline. :sick:
  • isellhondasisellhondas Member Posts: 20,342
    Same with my wife..not one grey hair. I don't know how she does it.
  • benderofbowsbenderofbows Member Posts: 542
    Not a dog lover, huh?

    It's the same way with houses. I just depends on how often you wash your dog. Some friends of mine hardly ever give their dog a bath, and it reaks. So, their house, car, etc. smells.

    Our dog gets a bath whenever she starts to smell even a little bit (and I mean with your nose right up to her fur). So, our house and cars smell clean, even to visitors without dogs.

    Cigarettes always stink... dogs don't have to!
  • british_roverbritish_rover Member Posts: 8,502
    Yeah I wash our dogs about once a week and they don't smell. One of our dogs is a Carins Terrier which is considered hypoallergenic and so stays cleaner then most.
  • mackabeemackabee Member Posts: 4,709
    Let's see, you are what? 28? You were just a gleam in your mama's eye when I was working on ARPANET which was the predecessor of what is now the INTERNET.

    Contrary to popular belief this guyimage did not I repeat DID NOT invent the internet. So what is it about the txt u dnt u_std? CUL
    mCK
    :shades:
  • lrguy44lrguy44 Member Posts: 2,197
    Careful Snake, I did not get grey hair until my 50s. And my hairline was never receding, it has always been in full retreat.
  • isellhondasisellhondas Member Posts: 20,342
    Not so, I like dogs.

    I just don't know why people have to cart their dog along wherever they go. They slobber up the windows, chew on the interiors and stink up the cars.

    Of course, some people keep their dogs well groomed but some people don't and some breeds are just worse than others. Bassett Hounds are a good example of that!
  • snakeweaselsnakeweasel Member Posts: 19,617
    Oh I am not losing my hair. I have the same amount of hair I had when I was 18.

    Its just in different places.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • british_roverbritish_rover Member Posts: 8,502
    Strategic Withdrawal?

    Oh and Mack I am 27 and I meant the common civilian internet not the DOD project that proceeded it.
  • british_roverbritish_rover Member Posts: 8,502
    Redeployment of forces.
  • lrguy44lrguy44 Member Posts: 2,197
    My baldness now allows me to harvest the sun's energy.
  • cdnpinheadcdnpinhead Member Posts: 5,635
    You have to be a "certain age" to remember this one, but I'm guessing you might qualify:

    "Only her hairdresser knows for sure."
    '08 Acura TSX, '17 Subaru Forester
  • isellhondasisellhondas Member Posts: 20,342
    Oh, I'm that "certain age" and she really doesn't color her hair.

    Amazing since she puts up with me!
  • nyccarguynyccarguy Member Posts: 17,715
    I just don't know why people have to cart their dog along wherever they go. They slobber up the windows, chew on the interiors and stink up the cars.

    We work in a bad neighborhood (it used to be MUCH worse) and our security detail are 2 Great Danes. They go back and forth to work with my Dad every day. The slobber and hair are one of the reasons my Dad leases.

    2001 Prelude Type SH, 2022 Highlander XLE AWD, 2025 Camry SE AWD, 2025 Integra

  • punkr77punkr77 Member Posts: 183
    I cart my lab around all the time. I never had a problem with him smelling up the car and he isn't the best smelling animal around (skin allergies). I let him ride in the back of my mustang without putting anything over the leather seats.

    Then again, I cleaned and conditioned the seats at least every 2 weeks. So that had something to do with it. And Ford leather is so cheap, it's pretty close to vinyl anyway.

    Our new civic is posing more of a problem. Not with the smell, but his hair gets in the cloth seats (along with everything else). I swear these seats show dirt/lint/hair worse than a black suit. Looks like we'll have to get a rear seat cover.

    As to why we cart him around: he loves riding in the car (he went on the road with me for 4 years when I was a trucker), we love having him around, and it's just a car. I'm fanatical about having a clean car, but spending an extra 10 minutes cleaning is not a big deal to me. And I keep a car long enough that even if it dropped 10% off the value of the car, it wouldn't make much difference.
  • mackabeemackabee Member Posts: 4,709
    I was close! :) You mean preceded it.
    Mack
    Another busy Saturday! Hat trick and almost did plus one!
    image

    That's me crashing into the prep department wondering why it's taking so looonnng to get my customer's cars cleaned and detailed!
    :shades:
  • mackabeemackabee Member Posts: 4,709
    Time to get with the program there young whipper snapper! Looks like us "old timers" are way ahead of you! ;)

    Mack
  • mackabeemackabee Member Posts: 4,709
    British Rover, LR Guy, and their Sales Manager or whatever they call him/her at a Land Rover store:

    image
  • sterlingdogsterlingdog Member Posts: 6,984
    Now see. There you go again being feisty...talking about dogs and smokers' cars. Now you know that those 27,184,200 smokers' cars get sold (See my post this week.) to someone. Some of your other buddies here suggested the ozone machine after the car was detailed. At least they try to help a guy find a solution. "Gentle sort" indeed---first my car and then my dog. Our Lab never smells. He gets regular baths---even gets his teeth brushed. If he rides in one of the cars, we vacuum the car. It's a no-brainer.

    As to house smoke, we have owned, lived in, and sold ten houses in 40 years of marriage with no complaints about cigarette smells. There is a trick to this: once a year we clean the carpets and drapes and furniture; when smoking in the house you run the air conditioning (even in winter) with a window opened in the room where you are smoking. There is also a great product called Air Fragrance that burns up to 8 hours and will destroy any trace of cooking or cigarette smells. There is one thing worse than dog or cigarette smells---garlic. Talk about a bad car or house smell!

    What is this about gray hair and no hair? I got tired of combing from my left ear to the top of my head, and hair color looked like hair color. The day after I retired, I purchased an electric balding razor and got rid of it all. Talk about a sexy look. The wife loves it. No more standing in front of the mirror each morning with brush in one hand and hairspray in the other; no more pulling a sweater over my head and then fixing my five stands of hair; no more worries when I climb into a convertible. It's the only way to go.

    Now quit complaining and get out there and sell those smokers' Hondas. My wife's "smoker" CRV was sold the day after the trade. Bite your lip and be nice to those people. But don't change. This site needs feisty critters like you.
  • cotmccotmc Member Posts: 1,081
    I hope whoever taught Mack how to post pictures into this forum realizes he has created a Monster! :P
  • cotmccotmc Member Posts: 1,081
    As Mack might type, I wasn't "Searchin' So Long" to become a "Happy Man".

    As many of you may recall, two weeks ago I walked away from an '04 CPO BMW X3 2.5i with 31,800 miles, even though my local BMW dealer had just reduced the price by $4000, down to $24.9K. Although I thought I was ready to make that purchase, I wanted the dealership to lower the price, say, $300, after I caught some problems I thought should have been detected at the CPO Inspection. They refused to budge on the price, and I decided to walk and give it further consideration. Later that day, the car was sold to another customer -AFTER- repairs were made to the car.

    Thanks to your responses, I learned a couple important points about myself that day. First of all, as Isell quickly surmised, I did not really want that car. The truth is, I wasn't all completely excited about that car. After purchasing 25 cars in my lifetime, one would think I would know these things!! But, I guess my emotions start messing with my sense of logic whenever I am about to make a $25K purchase!

    rover: My wife and I actually like how these older X3's ride, in base form. We would never purchase one with the Sports Package, though.

    nthe: You made a good point -- the defects might have occurred after the inspection. I can't say for sure..., but I don't think so. For instance, the odometer was still extremely close to the mileage indicated at Inspection.

    But now, in complete retrospect, I feel extremely fortunate we walked away from that purchase!! :D

    Why?

    Because here, sitting in our garage, is a much better-equipped and more powerful X3, with 5000 fewer miles, for my wife! And she is happy! :D:D

    I found an '04 X3 3.0i with only 26,400 miles, with a boatload of factory options (original sticker was over $44K). I found it by searching BMW dealers in Southern California, using BMW's web site. I purchased this one from Nick Alexander Imports in Los Angeles.

    Without going into details, this one is equipped much better than the 2.5i we almost purchased two weeks ago. Also, I couldn't have asked for any BMW that was more completely up-to-date with all its maintenance. Both front and rear brakes, all 4 tires, and the front rotors were just recently replaced. The dealer also threw in a new set of floor mats (still in the carton), and he replaced a worn cargo floor cover in the back.

    What caught my attention and caused me to ask "What's the catch?", is that the Used Car Manager's asking price was only $25.9K!

    But wait -- there is more savings which I discovered during the purchase process! For instance, I paid only $55 Doc Fees instead of the $388 Fees charged by my local dealer. Also, I saved 2.5% in sales tax, because I don't live within the city limits, and I had it trucked here to the Phoenix area instead of driving it off the lot. And then there was a last-minute surprise! The Used Car Manager decided to eat the $250 truck charge! I don't know why. Maybe he liked me as a customer? :blush:

    Hence, the final net price I paid was about $200 above the price I would have paid for that 2.5i two weeks ago.

    The radical part of this story is that I purchased it sight-unseen.

    To Be Continued (That is, if anyone finds this story interesting?)
  • im_brentwoodim_brentwood Member Posts: 4,883
    Oooh!

    You swiped it. Color?
  • obyoneobyone Member Posts: 7,841
    Man that's circa 1955. Looks like a colorized version of the original starring George Reeves. BTW, you got any of Broderick Crawford in Highway Patrol? LMAO!!
  • jmonroejmonroe Member Posts: 8,989
    BTW, you got any of Broderick Crawford in Highway Patrol?

    Now there was a real car guy. I'll never forget how many times he would end a chase by pulling in front of them at a 45 degree angle. He was never hit once!

    IIRC he was driving a Nash as the pursuit car.

    Real authentic stuff. :confuse:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • isellhondasisellhondas Member Posts: 20,342
    The ozone machines help but nothing get's rid of cigarette odor or dog smell completly.

    It just takes the right buyer to buy one of these cars.

    Besides, I wasn't complaining, just answering a question and stating facts.
  • cotmccotmc Member Posts: 1,081
    It is black sapphire metallic over terracotta leather.

    I suspect the leather color might have turned some potential customers away, but my wife and I find it "sporty". After treating with some cleaner and Lexol conditioner, it looks quite rich.

    Another item that may have caused casual shoppers to walk away: This X3 still had a CPO sales sticker on the windshield indicating a $34,995 price -- even after the internet price dropped to $25,995.
  • imidazol97imidazol97 Member Posts: 27,740
    Your post just proves what someone said here: there's a butt for every seat. What turns off some people as not popular currently may be attractive to the next person.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • jmonroejmonroe Member Posts: 8,989
    I just finished reading the weekly Click and Clack article. They were giving advice to a woman who is debating whether to buy a 4 or 6 cyl. Subaru Outback. There advice was to buy the 4 cyl. for several reasons, 6 cyl. not needed in that car since the 4 cyl. has enough H.P. (don’t necessarily agree with this, I like 6 cyls.), too hard to work on, requires premium fuel, etc.

    They close in saying: “Unless you’re pulling a horse trailer. In which case, you should be looking at a Ford F-250 pickup truck”.

    I’m just curious if these guys know what they’re talking about here or if they have been bought by a couple of freebie Ford promotional trinkets. :confuse:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • joel0622joel0622 Member Posts: 3,299
    They close in saying: “Unless you’re pulling a horse trailer. In which case, you should be looking at a Ford F-250 pickup truck”.

    It is human nature to make references to whoever is #1 in there respective field ;)
  • joel0622joel0622 Member Posts: 3,299
    But I just wanted to remind you all.

    I HATE WORKING ON SUNDAY!!!!!!!!!!!!!!!!!!

    That is all, now please continue with the discussion as to weather or not dogs should be allowed to smoke in cars ;)

    BTW, I do both, smoke and tote my dog around with me.
    But how could you leave such a lovable face at home?

    image

    I also drink, gamble, and eat fatty foods, so for those of you with no vices I got you covered. :D
  • jmonroejmonroe Member Posts: 8,989
    It is black sapphire metallic over terracotta leather.

    Good luck with your new wheels, it sounds like you got a great price, now for the BUT. IIRC you live in the Phoenix area, Black car in that place, YOI. I've been there a few times (120 degrees one time) and the rentals I had were always light colored. I also noticed that people parked in the shade when they could, put a towel over the steering wheel, used a sun shade, etc.

    However, as hot as it gets there, I don't think any color would really help, so you might as well buy what you like to look at. :cry:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • isellhondasisellhondas Member Posts: 20,342
    I'm not really "On" today but here I am, locked in my ofice at work trying to get month end reports done.

    I just hope nobody bugs me!
  • joel0622joel0622 Member Posts: 3,299
    I just hope nobody bugs me!

    Good luck. Those are usually the days that complaints show up.
  • kyfdxkyfdx Moderator Posts: 270,276
    I love Terracotta leather.. It must be spectacular with the black metallic exterior!

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  • mackabeemackabee Member Posts: 4,709
    but..I will probably go in after the first half of the Cowboys game. I'd hate miss the entire game and not get an up!

    image
  • cotmccotmc Member Posts: 1,081
    "However, as hot as it gets there, I don't think any color would really help, so you might as well buy what you like to look at."

    Yep, that's my opinion, too!

    Honestly, white exteriors will help matters some, but regardless of the color -- if it's parked out in the sun on a summer's afternoon, everything about that car will be hot!

    Thank goodness for garages!

    As many of you may know, some of the European cars (BMW, VW, Audi, even MB) have offered their cheaper base models with "leatherette" (i.e., vinyl) seats here in the USA, instead of cloth seats. As a perfect example, the base model of VW's slick new Eos hard-top convertible comes only with black vinyl seats. Can you imagine how comfortable black vinyl seats might feel on a typical summer's day in Phoenix?? :sick:
  • cotmccotmc Member Posts: 1,081
    Thanks! I personally think it is a great color combo. On the other hand, one of my co-workers said he didn't like the Terracotta color. I guess it is a polarizing color choice.

    By the way, I've never attempted to use clay bars before, but I'm going to try one on this X3 in just a few minutes. After that, I'll try Meguiar's NXT Tech Wax.

    Hope I don't miss any good games today. On a side note, I was hoping to see some interesting developments in the National League this afternoon. But the way things are going thus far, it looks like the Padres will be all alone for the wild card spot, and the Phillies will win the NL East. (Darn, no interesting tie-breaker games!)
  • imidazol97imidazol97 Member Posts: 27,740
    Follow directions after washing the car really well. I love them after I discovered clay bars in a thread here on Edmunds. It's easier than waxing with a cleaner wax, less rubbing even when I total the rubbing for claying and the waxing step. Wax goes on like glass. And the car ends up so much smoother.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • british_roverbritish_rover Member Posts: 8,502
    Just remember if you drop the clay bar to throw it away. The second it hits the ground it is worthless.
  • jmonroejmonroe Member Posts: 8,989
    Can you imagine how comfortable black vinyl seats might feel on a typical summer's day in Phoenix??

    I try not to think about stuff like that. :(

    FWIW, using clay is a great way to start a good wax job. Son #1 put me onto this a couple years ago and I like it.

    Happy car cleaning/waxing.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • colecole Member Posts: 67
    I love that color of leather, as well. I'd agree that it's "sporty."
  • epineyepiney Member Posts: 462
    The IS350 is bloated, underpowered and in the AWD form handles really weird in parking lots.

    I don't think the IS350 is available in AWD; it's RWD only. Its was the best handling car at the Taste of Lexus event, but I guess not much competition at the event.

    First class event by Lexus. They really put on a good show. The LS600h is kind of weird to drive. Lot's of go, but super quiet and floaty. For over $100K, I still think the Merc S is best in class. The LS460 was too floaty too, but talk about about a quiet comfy car. Perhaps the biggest disappointment was the SC430. An beautiful interior with top notch materials, but it drive like a boat with an anchor.

    Mack, you would not want one of those IS350s. A couple hundred miles and everyone drives WOT and hard on brakes. I wonder who ends up with these cars?
  • epineyepiney Member Posts: 462
    By the way, I've never attempted to use clay bars before, but I'm going to try one on this X3 in just a few minutes. After that, I'll try Meguiar's NXT Tech Wax.

    Clay bars are great! Congrats on the new ride! I am currently watching Pittsburgh lose to Arizona! 14-7 right now.
  • snakeweaselsnakeweasel Member Posts: 19,617
    Darn, no interesting tie-breaker games

    Colorado and San Diego will be playing a tie breaker

    AC000000 Believe in it.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • british_roverbritish_rover Member Posts: 8,502
    I meant IS250 like I said earlier in the post. I just had a typo there.
  • sterlingdogsterlingdog Member Posts: 6,984
    I can appreciate your perspective. It would make a sale much tougher.

    Wish they hadn't changed the design of the CRV. I really liked the square lines. It was a great car and we enjoyed it. As long as I changed the timing belt, you could really put the miles on one with just regualr maintenance. The Pilot still looks nice. My sister has two---one for the business and one for herself. She had two Explorers and says that they don't compare to the comfort and ride of the Pilot. I traded our CRV for an Explorer, but we have enjoyed the Explorer---not one problem in 4 years. Now if I can just get rid of that Chrysler---worst car we've owned in 40 years. Still holding out for a convertible. Where we now live is perfect for convertibles.
  • cdnpinheadcdnpinhead Member Posts: 5,635
    "I also drink, gamble, and eat fatty foods, so for those of you with no vices I got you covered."

    You and me both, my man. As I often reply to people who ask if I smoke: "That's the only vice I don't exercise more-or-less fully."

    Life is to enjoy, if you're lucky.

    I think we're lucky.
    '08 Acura TSX, '17 Subaru Forester
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