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But Discount Tire is even better since it is all over the place and when a road hazard happens, I have a new tire in under 2 hours - installed on my car. Did I say their prices are in line with Tire-rack when you consider the whole deal?
-Moo
I would have had the alignment done, but instead of agreeing up front,...
You never answered 'obeys' question about the "nitrogen", you jump right in and started defending why you didn't need the alignment.
C'mon, admit it, you fell for it didn't ya. :shades:
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
You should know better by now
Could very well be, but the big difference is customers have the money
No I think the proper term is "squid".
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Not sure about that all their dealerships here have pretty good reputations. There is only one I would never go to but only because of the reputation the owners old dealership had.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
The reason Marines call us "Squids" is because we are a higher form of marine life.
There's one big difference at the high end stores. At any other store that would be called "beating the hell" out of the car.
I wonder, does Joel take all the Mustangs out and drag race them as a customer service?
2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible
I recently had a survey done on me as a presenter at a workshop for industry managers. Check out this question: "Did the instructor effectively use the equipment?" Come on now, how effective do you have to be to turn on a computer for power point or turn on a television set? Do I mark the survey question "average", "above average", or "below average"? Let us hope that I turned on the switch in an "above average" fashion by notifying the audience that I was about to turn on the switch! If "below average" is 5 points, "average" is 10 points, and "above average" is 15 points, then you can see how the overall score is skewed. :confuse:
Give me your questions and your point system and I will do a survey for you that makes you look like either an idiot or a car sales genius. Here again, it's just my opinion---just like a survey---everyone has one.
I do workshops on Team Building and Adjusting to Change. If your dealership needs me, just let me know. BTW, I ain't cheap. :P
article
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
FWIW since the Coast Guard is a law enforcement agency it cannot be in the DOD. But it is part of the Armed Forces and has fought in every war.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I actually did work with some Coasties in Nam - they were mother boats for the Navy Swifties and they were good guys.
I'm just glad I was along for the drive. What an amazing automobile.
I was able to meet a few ups today. I had an 18 yr old pull up in his Daddy's Lamborghini and wanted to test drive a Turbo 911. After realizing that we didn't have that available for him, he wanted to drive the next fastest vehicle on our lot. I ran it by my GM before taking him out. He said, go ahead. His daddy can afford a Lambo, so Daddy can buy a Porsche too. Kid proceeds to do his best to burn up the clutch. Youch. It always seems that the first ups at a new store are always strange ones.
I'm in a whole new world here.
-Moo
Don't tell us you're going to let a bucket of water queer this deal. :confuse:
FWIW, I heard of this from a car salesman that was at a party I was at about 7 years ago. He said it has happened to him twice. He sold Cadillac's.
There's no telling what might walk in the door next, huh?
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
: Everything seems fine". I'm sure everything does seem fine but that coolant may be contaminated and ready for a change. Same for the brake fluid, and differental fluid. The brakes that seem "just fine" may be down to the point they should be replaced.
Now, if you are handy, you may be able to do some of the "iinspections" and save some money that way.
Didn't mean to butt in but I've been at this for awhile.
Joel?
I don't care how fast it was made to move, when you are pushing anything to the limit you are beating the hell out of it.
I had an 18 yr old pull up in his Daddy's Lamborghini
The few people I know that have cars like that wouldn't even let their kids look at their cars. Man I wouldn't let my kids touch my 'V' unless I was there watching them.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
You best bet is reading the owners manual (last few pages) that is lying in the glove box of your dear explorer
or you could try this
http://www.explorerforum.com/Singleton/web/pages/service.html
Good luck at the new store. I'm confident you will do AWESOME there!
Mackabee
Mack
Which reminds me, my second GM was a "FORMER MARINE" and I would joke him all the time about how the only good marine is a submarine.
Why did God give Marines one more brain cell than horses?
So they don't s**t their pants while they are marching in parades!
Mack
Mack
So Bambi was a Marine.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
I went in to work yesterday after my third day of chemo. Glad I did too. The Highlander customer my friend referred came in with her hubby and put down a deposit for me to locate the exact vehicle. I got my work cut out on this one! There are only two in our region in the color/interior combo she wants and option package B. One is 4wd and the other is 2wd. She would be happy with either one. I'm keeping my fingers crossed and praying to the big guy in the sky that we can get one of the two vehicles. We called and left messages with the dealer exchange person and will try again on monday. If all goes well she should have her new Highlander right around the first week in December.
Now for the one Richard will feel proud of me.
Last night while I was checking my e-mail I received a vehicle request for a Scion tC in Super white and is the SNS Scion navigation system available. There was only a first name and an e-mail but also a phone number with an out of state area code. I replied to the e-mail and followed up with a phone call to let the prospect know I have the car in stock and ready for delivery. But will have to order the nav system.
I don't hear nothing back from him on e-mail or phone so I'm thinking it was someone playing around on the computer.
This morning as I'm pulling into the dealership my cell phone rings and I see the out of state area code and think it's my guy calling. Instead I hear a lady's voice asking me about how to wire some money for a down payment so she can help her son out. I tell her the best quickest way would be to transfer it to his savings or checking account. I tell her I have to be at a sales morning meeting and that I will call her back as soon as I'm done. She gives me her cell phone number also and I hang up.
After the meeting I call her up again to discuss the money transfer. After a couple of questions I find out her son is in the Navy and also has a pre-approval from Navy Fed cu for $20,400.00 Heck I tell her she won't need to send him the money unless he adds tons of accessories to the car. I also tell her that I'm retired Navy and I will take really good care of her son. She is gratified and thanks me. "How is he going to get to your dealership?" he doesn't have a ride and the taxi fare is $50.00" she tells me. "I'll call him up and find out what time would be good for him and I'll send a lot porter or I myself will go and pick him up." I respond. "That would be fabulous!" she tells me.
I then get on the phone and finally get to speak to Eric. He tells me the best time for him is after noon so I tell him I'll call him back around then to set up the meeting time and place. I then go chase a lot attendant and we only have one around that time so he can't go.
I go to the sales desk and tell Jason I'm going to pick up a customer to sell him a car. "Go for it!" he tells me. I grab my tag and get the key to my favorite car, an 08 Camry SE V6 loaded, with leather, moonroof, bluetooth, nav, heated seats, the works.! In Magnetic Gray pearl.
I call Eric up and tell him I'll be there in about 20 minutes and meet me in front of the Navy Exchange.
When I get there I drive really slow until I see a young man standing by a phone booth and as he sees me he begins walking toward the car. I had described it to him so he would be on the look out.
This young man is 20 years old, serving our country as an airman in our navy. As he gets in the car I can tell he's a bit nervous so I try to put him at ease real quick. We talk about the car and the car he's getting and by the time we get to the dealership we are like father and son. I did tell him this before we got there: "Son, here's what's going to happen: After we 'build" your car online and get the price right, a pretty girl with BIG brown or blue eyes will come over and try to sell you all kinds of extra stuff." and before I could finish he says to me: "I know, they told us about that on base at a car buying clinic they did for us." To which I reply; "Well that's great! I'm glad they still do that to keep you guys from falling into the wrong dealerships."
We get out of the Camry and I show him his new car! He's admiring it and walking around it. I excuse myself to get the key which is locked up in my desk and then I come back and we go on a short test drive. He had never driven the car and is pleasantly surprised with all the standard safety and convenience features that come with the car.
As we get back to the showroom I make copies of driver's license and mil ID and get all the paperwork together. He decides to add a rear pedestal spoiler to the car in addition to the nav system. I then introduce him to Susy who is like a rabid pitbull that won't let go when she's with a customer. She's very good at what she does.
He ends up buying the mop and glo
After that he goes to one of my favorite business managers
and I explain to him the situation with the down payment or extra money mom is sending over but that he does have most of the money to pay for the car.
After he's done with finance we sit back at my desk and call USAA to get his car insured. They fax us the new insurance cards and then we walk out to the car which is nice and clean and shiny. While he was doing the paperwork I took a "we owe" to parts and ordered the SNS and spoiler. Should be here by Tuesday. He's going home to mom for Thanksgiving so we will do the install the week after.
After he left all happy with his new car I called his mom and told her everything went fine and she was very grateful. Seems like he also called her while doing the paperwork so he wouldn't get screwed. She told me she wished she could have been there for the negotiations but apparently he was very happy and so was she.
:shades:
THE END
"I'm sorry, I couldn't remember your name and I lost your card, but I remembered your face!" Paula said to me. Ken her husband was happy to see me too! but not happier than me! We wrapped it up tonight and they will pick up the car around 1:30 pm as it was already past 7 when we finished up and prep department was closed at 7.
All in all I had a great day and it could have been a 4 car day except my regulars that showed up for an appointment this morning couldn't decide on the color for the wife's Avalon and he couldn't decide on the Camry either since they both love the Mag gray but don't want to have two gray cars in the garage. Monday they will let me know about the colors so we can hopefully wrap it up by nlt wednesday.
\ Mackabee
It's never happened before with you so you don't know how to do it.
When you finish a story you say....THE END.
If there is still time you can edit.
Your welcome.
jmonroe
'15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl
Mack
:shades:
When you're good, you're really GOOD!
Mack