Stories from the Sales Frontlines

1…428429431433434…2003

Comments

  • greanpea68greanpea68 Member Posts: 1,996
    Problems arise when you get people who don't care about anyone else but themselves. Keys are not put back, drawers not closed gently but slammed thereby shaking the keys out of the slots and causing unneccessary work for everyone else.

    Like ya read about :mad:

    Then you have the "superstars", these guys think they own the dealership and have keys laying around their desk all the time and when you ask for the key they say they don't have it even though it's staring you in the face.

    LOL....

    Depends on who the person is if I give the key back ;)

    GP
  • joel0622joel0622 Member Posts: 3,299
    We have all worked together for so long that we know who did what before they did it. :D If there are keys missing on a hot used car we normally know where to look. :D

    I have been here about 15 years and that is the least amount of time of any of the MGR's and out of our current staff of 18 sales people 12 of them have been here at least 7 years some 20+.

    I take that back, I am no longer the Green Pea on the management staff. We hired a new UCM a few months ago because we will need him at the new store.
  • greanpea68greanpea68 Member Posts: 1,996
    We have all worked together for so long that we know who did what before they did it.

    Yeah I know what you mean I have been with the smae guys for 3 years about 7 of us.

    When ever a pratical joke or something mischevious is going on I/ we always can figure it out in a mater of minutes. :P

    It is one of the fun things about my job here
  • greanpea68greanpea68 Member Posts: 1,996
    We have all worked together for so long that we know who did what before they did it.

    Yeah I know what you mean I have been with the smae guys for 3 years about 7 of us.

    When ever a pratical joke or something mischevious is going on I/ we always can figure it out in a mater of minutes. :P

    It is one of the fun things about my job here :)

    GP
  • oldfarmer50oldfarmer50 Member Posts: 24,412
    "...others only care about themselves..."

    How do those jokers treat their customers?

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • nthenthe Member Posts: 414
    we use the key trac drawers too. they can be a PITA when the key fob doesn't read the key and tells you jim bob has the keys, even though they were in the machine the whole time.
  • nthenthe Member Posts: 414
    ""...others only care about themselves..."

    How do those jokers treat their customers? "

    we treat them just great! Mop and Glo all around! :P
  • greanpea68greanpea68 Member Posts: 1,996
    they can be a PITA when the key fob doesn't read the key and tells you jim bob has the keys

    I like it that it tells you who took the keys...

    The funny part is you ussually have to read it...

    Meaning when I first started looking for the salesperson they would be like " No, I haven't driven that for month"

    Than you look at the small print and see that the key was taken on Jan. 11, 2006...

    Or the salesperson doesn't work here anymore either...

    GP
  • chikoochikoo Member Posts: 3,008
    Then our final piece of modern technology

    should have said Then our final piece of state-of-art-modern technology
  • epineyepiney Member Posts: 462
    So I guess you will need two peg boards, two sheets of paper each day and a larger box screwed to the counter for the new dealership you guys are building :P

    The peg board can go next to the new self grind mocha latte expresso machine in the customer waiting lounge ;)
  • joel0622joel0622 Member Posts: 3,299
    We are going to be pretty high speed at the next place. We are going to have Voice mail on our phone system.
  • jmonroejmonroe Member Posts: 8,989
    The peg board can go next to the new self grind mocha latte expresso machine in the customer waiting lounge

    Do you really think we can talk him into that? No, I’m not talking about the key thing. I’m sorry I ask about that damn thing. What a diatribe we’ve gotten about that thing. :mad:

    I’m talking about getting a group together and going down there for some free mocha latte espresso when the new store opens. You know, like “hi, the gangs all here happy open house” thing. :D

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • laurasdadalaurasdada Member Posts: 5,245
    Luckily there appear to be two different blueprints:

    For the Patriots opponents: How to defense the Pats
    For the Patriots: How to win against the other teams blueprint!

    From the Auto Show, cars I want:
    Audi S5
    Jaguar XK, maybe XF
    Maserati Gran Turismo!!!

    But, of course, the best looking model was the lovely young woman presenting the new Saturn (Opel) Astra!

    '21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)

  • epineyepiney Member Posts: 462
    I’m talking about getting a group together and going down there for some free mocha latte espresso when the new store opens. You know, like “hi, the gangs all here happy open house” thing.

    I think we will have to go see Jescue for any mocha lattes. Maybe Joel will give us some Folger's drip coffee. :D
  • jescuejescue Member Posts: 521
    We have a coffee bar in the Audi showroom. It is called the quattro cafe, complete with barstools and..no coffee. We havent gotten around to it yet. We do have regular coffee, but no mocha lattes. Good thing as I would never sleep if we did. :surprise:
  • greanpea68greanpea68 Member Posts: 1,996
    We are going to be pretty high speed at the next place. We are going to have Voice mail on our phone system.


    You make it sound like you are working on dial up now. :cry:

    Are you guys hanging with the Slowsky's??? :P ... I love that comercial :shades:

    Maybe at the next place you will have fios, comcast or whatever other high speed servers there are.

    To tell you the truth I don't know what I have.
  • joel0622joel0622 Member Posts: 3,299
    Dial up?????? I wish. Here is a pic of me re-hashing a deal.

    image
  • fezofezo Member Posts: 10,386
    Those are great commercials. While I generally put Comcast in my least liked corporate entities file they have great commercials.

    Much in the same way I have noticed for a long time the law of inverse beer commercials, which is to say that the worse the beer, the better the commercials. You get a nice beer like Beck's or Sam Adams and the ads are pretty straightforward - "hey we make a great beer. Try it." Bud Light, on the other hand, has good, funny commercials. That said, I don't think I'd drink their product if the alternative was dying of thirst.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • jmonroejmonroe Member Posts: 8,989
    Here is a pic of me re-hashing a deal.

    You didn't finish the sentence. Let me help...,when I had hair. :shades:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • jescuejescue Member Posts: 521
    What Bud Light lacks in quality can be made up for in quantity. ;)
  • joel0622joel0622 Member Posts: 3,299
    image

    Very good. Some day I will have to stroll over to the OTC board and tell my story as to why I am hair challenged :D
  • greanpea68greanpea68 Member Posts: 1,996
    Here is a pic of me re-hashing a deal.

    That was funny I needed a laugh

    GP
  • deskmandeskman Member Posts: 485
    I need info on a 2008 c70, money factors ,res%,dealer cash or rebates.I plan to take euro delivery.

    A little about me,25 years in new car retail.I am a gsm at a multibrand automall in the southeast.I started at the wash rack and have worked almost every job in the store.

    I can help with any questions about chrysler,jeep,dodge,hyundai,kia,subaru.

    Happy Motoring

    Deskman
  • thekingtheking Member Posts: 107
    Deskman: your opinion..I am interested in either a Patriot or Outback..Patriot has had horrible reviews...Which vehicle will hold its value the best and give me the fewest problems !
  • mackabeemackabee Member Posts: 4,709
    The Pats aren't so mighty after all. Yeah, they may be 12-0 but the chink in their armor has been exposed. image
    I predict Pittsburgh will open up a can of whoop [non-permissible content removed] on them Sunday afternoon! image

    image
  • mackabeemackabee Member Posts: 4,709
    Welcome to the forums! Brentwood_Volvo OR volvomax will be your best source of info for that brand. Give them time and they will pipe in.
    Mack
  • lgarneslgarnes Member Posts: 6
    It depends on the Management and how they set the rules. I work at the 3rd Largest lexus store in the country and we put out 728 cars last december and were slated for 800 this month. we use the key track machine and have no problems. It's about being professional and corteous to your fellow co workers. If I demo a car and I'm not spotting It I put the key back in the machine & thats It. If the salespeople can't be big boys and girls and be held accountable for their actions then hit them in the pocket. I used to work at a nissan store that would charge you $250 for a lost key and $1000 for a lost plate. How many keys and plates do you think you found laying around THAT dealership. If you are reading this and think that thats a little too much then you are probably "THAT GUY" You know... the one that takes the demo to your #1 selling car out to lunch for two hours. :P
  • tidestertidester Member Posts: 10,059
    The football discussions are being carried on in College Football or NFL Football.

    tidester, host
    SUVs and Smart Shopper
  • deskmandeskman Member Posts: 485
    My Demo is a Outback if that tells you anything and i own a 99 viper gts acr( only 500 miles) ,1 of 50 made for the top 50 dodge dealers in 99. i have a 2008 xt outback and i love it. The Germans ruined jeep/chrysler/dodge.Lets hope Chryslers new owners bring back the mojo.

    The Volvo is for my Bride. She is changing from a 911 because of a new member joining the family this summer.(baby seat wont fit in the porsche)
  • deskmandeskman Member Posts: 485
    I think we have worked with some of the same people.We have a ton of toyota and jm&a people from va working in my dealer group.

    Mack i wish you the best i went thru the treatments back in the 90's.I had growths on my nuggets, I went to mayo in jax and they worked wonders.Expecting our first little deskman this summer.

    xxx xxxxx chrysler/dodge/hyundai/jeep/kia/subaru
    where everybody rides!!!
    Deskman
  • jmonroejmonroe Member Posts: 8,989
    I predict Pittsburgh will open up a can of whoop [non-permissible content removed] on them Sunday afternoon!

    While I’d like to see them make that deal, I think the competition is too tough. You should know it’s just too difficult to take a deal away from the toughest competition twice in such a short period of time.

    Since both dealerships are probably going to survive the other competition (one has already ensured that) I’d prefer to see it happen in the new year when the manufacture increases the incentives; when there will be no rebates and you get to keep all of the holdbacks. :D

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • laurasdadalaurasdada Member Posts: 5,245
    Hey, Deskman! Don't you have "a mile of cars" on your lot!!!

    '21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)

  • lrguy44lrguy44 Member Posts: 2,197
    Be careful or Tidester will have you up on charges after his post 22262. Nice try at deceit though - you have passed the first car sales test. :shades: :)
  • deskmandeskman Member Posts: 485
    my late brother luke's daughter has a mile of cars.i am across the street with the cordobas and the 450 sl on the display ramp.

    have to run the shoeshine guy is here.i hope he has some 409 to touch up my shoes and belts.
  • greanpea68greanpea68 Member Posts: 1,996
    While I’d like to see them make that deal, I think the competition is too tough. You should know it’s just too difficult to take a deal away from the toughest competition twice in such a short period of time.

    Since both dealerships are probably going to survive the other competition (one has already ensured that) I’d prefer to see it happen in the new year when the manufacture increases the incentives; when there will be no rebates and you get to keep all of the holdbacks.


    Very creative Jmonroe :shades:

    That was a first down or a 4 pounder...

    GP
  • laurasdadalaurasdada Member Posts: 5,245
    Some expensive iron you got there. Mind if we "shoot" a commercial on your lot? ;)

    '21 Dark Blue/Black Audi A7 PHEV (mine); '22 White/Beige BMW X3 (hers); '20 Estoril Blue/Oyster BMW M240xi 'Vert (Ours, read: hers in 'vert weather; mine during Nor'easters...)

  • mackabeemackabee Member Posts: 4,709
    We probably have. I know a lot of the JM&A guys and gals.
    Congrats on the little desk guy, you'll have lots of fun with him. I have three all grown up and one grandkid. They are even more fun to play with cause once you're done you just give them back to their parents.! lol
    Thanks for the encouraging words. I had my quarterly PET scan this morning. The guys in the scan booth let me look at my pictures. WOW! The human body is amazing! I looked at my actual scans but since I don't know how to interpret them I'll have to wait until next Thursday to go over the results with my doc.
    The amazing thing is they had them on an lcd screen and first they showed me the color scans, full beautiful detailed scans, I actually saw my lungs, liver, kidneys, heart, you name it. Looked even better than an anatomy book. Then they switched to the more conventional pictures like you see on tv shows and such. The grayscale sectioned scans. Those were not that interesting. Next time I'll ask for a photocopy or maybe I can access them at home. :)
    Mackabee
  • greanpea68greanpea68 Member Posts: 1,996
    DO you guys use JM&A at your store?

    I know we use it up here.

    GP
  • mackabeemackabee Member Posts: 4,709
    Yep, we do JM&A service contracts and extended warranties. Right now we have a full F$I staff but when we run one or two short we get JM&A folks to come up and help out.
    Mack
  • ateixeiraateixeira Member Posts: 72,587
    ALG gives the Outback 4 stars:

    https://www.alg.com/deprratings.aspx

    The Pat is not rated yet, but the Compass gets 3 stars.

    I think it's pretty safe to say the OB will hold its value a bit better, plus it's proven so likely it'll have fewer problems as well. It came out in 2005 so they've had time to iron out the kinds. The Patriot is still relatively new.
  • fezofezo Member Posts: 10,386
    "I actually saw my lungs, liver, kidneys, heart, you name it."

    Wow! It found a heart in a car salesman. :P

    Dang! Those things are good!
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • lrguy44lrguy44 Member Posts: 2,197
    But was it the tell tale heart?
  • fezofezo Member Posts: 10,386
    Dunno. Wait'll I pry up a few floorboards.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • deskmandeskman Member Posts: 485
    yes we are a jm&a services dealer.just wish we had a S.E.T. Dealership.

    our owner turned down toyota and honda in the 70s. now it takes alot of bluesky to get one.But subaru is part owned by toyoda, i just wish s.e.t would be the distributor for subie,maybe we would have volume with that shingle then.

    anyone selling new iron?my business is all pre owned right now. i did 127 used to 34 new this past friday ,saturday ,sunday. total of 811 new and used for nov 2007.

    This weekend is our test drive with Toby promotion.
  • deskmandeskman Member Posts: 485
    chrysler just allocated me 4 challengers. 2 will go on ebay and 2 to my 20 grand over msrp russian exporter.

    i did deals with this guy on vipers and grand cherokees to russia.the first time was in 1992 i had to fly to moscow to do the deal.if a russian mafia type wants to take you out for dinner and drinks go.the hostesess in russia make sure you have a great dinner and include a doggie bag for later. or should i say hostess bag;-)
  • british_roverbritish_rover Member Posts: 8,502
    Ahh the russian exporters. We get them all the time too. Whenever we get a Black on Black Range Rover Sport or Range Rover used they are all over it. They also like Black on Black Infiniti FXs and Escalades.
  • deskmandeskman Member Posts: 485
    back in 92 i sold him 2 vipers for 50k over msrp after that i would send him 20 to 30 cars a month at msrp inc delivery to the port.
    Now the Export market consist of just the models that are N.A spec srt,sti ,viper, rams,tribeca and korean mini vans( we need diesels while the dollar is weak)
  • joel0622joel0622 Member Posts: 3,299
    You sold more over the weekend then we did all month :cry:
  • british_roverbritish_rover Member Posts: 8,502
    He sold more cars that weekend then we have sold new all year. :surprise:
  • deskmandeskman Member Posts: 485
    we are down.until 2005 we sold over 1100 new and used per month now in the 600 to 700ish .november's 811 was above our goal.
    The current month has started with a whimper.Even Hyundai is quiet!

    Back to my volvo c70 questions.dealercash,res% volvo money factor?

    Mrs Deskman is offering pics of her to anyone dipping into holdback.better hurry before she starts to show.
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