Stories from the Sales Frontlines

18118128148168172003

Comments

  • jipsterjipster Member Posts: 6,299
    I'm sure that an actual wax beats a wash every time, even if the wash has wax in it.

    I use "Eagle One Wax as U Dry". Spray it on after a wash, dry off... great shine and protection. Consumer Reports rated it #1 amoung sprays. No, it doesn't last as long as a regular time consuming back breaking hand wax. But, it's really quick, and if you hand dry anyhow, it's killing two birds with one stone.
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • dino001dino001 Member Posts: 6,191
    But why in the world would anyone want to sell a 6-month-old car? To say it plainly, anybody who would, deserves what they get ;)

    To be serious, there is a difference between new and used vehicle pricing schemes. The former is based on cost of production plus some margin of profit. The manufacturer and seller have very limited control over the costs, so they have no choice but pass them to their next level, i.e. dealers and distributors. Same there, and so on. So price has to be certain level, no matter what. Dropping volumes and supply glut may temporarily force sellers to clearance markdowns, but will result in price increases down the road (same fixed costs will need to be spread over smaller number of units sold). Supply and demand works, but it may work different way than you actually imagine and it works slower, as the process from metal to vehicle on the dealer's lot is much longer.

    Used car market is completely different: nobody forces anybody to sell their brand new car, thus values are determined by both sides based purely on short-term supply and demand - with dramatic supply of new cars, "near new" cars have to be very cheap to make anybody want them to buy - thus dramatic deterioration of their values. Over longer period, if the volumes stay this low, the prices/values are likely to increase in pair with new cars. Basicall, laws of physics and chemistry will weigh in (scrap created by accidents and wear will create demand).

    At this point we are in a total flux. Short term trends can be all over the place, so can values of products, new and used. When the market reaches its new equilibrium at some new (presumably lower) level of units sold, when supply adjusts to that level, it will become more normal. Today it's not normal, but there is not much anyone can do about it - just like when you get a flu fever. All you can do is stay in bed and drink lots of fluid.

    2018 430i Gran Coupe

  • isellhondasisellhondas Member Posts: 20,342
    No Dave, that really doesn't make sense.

    Houses only lost value because they were grossly overvalued.

    One of the reasons cars continue to cost more is because of the things consumers demand.

    When I was a kid in high school, my parents bought a new 1966 Buick Skylark hardtop. I thought it was really loaded! I remember they paid (cash) 3400.00 for it. It had the larger engine, AM radio with rear speaker (wow!). It had power steering, no power brakes, crank windows and it actually had factory air conditioning.

    Today between the goverment requirements and customer demands, cars have to have all of the mandatory safety equipment such as numnerous air bags. They have to meet strict emission standards, they have to have six or more computers etc and the buyers want EVERYTHING as far as options!

    They demand sunroofs, leather, XM radios, Bluetooth etc.

    These are some of the reasons cars cost more!
  • graphicguygraphicguy Member Posts: 14,195
    So, I go to the mailbox on Saturday.....junk....junk....bill....credit card offer....more junk. I get to one in an official looking envelope. I open it up. While it doesn't state who it's from on the outside, the letter states it's important for me to contact XM radio about my delinquent account.

    Ummmmm....what?

    Now, those of you who have bought a car in the last few years know that XM offers something of a "trial membership". After that, you pay for the service. XM was rather novel at first. But, it quickly became clear that they weren't "commercial free" as I had thought they were supposed to be. Kind of nice having service no matter where you travel to. But, not for $120/year. I'm fine with plugging in my i-pod, or listening to local broadcasts when in the car.

    Well, given that I rarely listen to XM, I did not noticed that my trial subscription was up. I do recall when I was doing the paperwork for the Accord that the F&I guy mentioned that XM wanted to have my credit card on file. I couldn't figure this out given the trial subscription was supposed to be free. So, I didn't give him a CC to put on the account.

    Usually I just toss these types of letters in the big round file. But, wondering if there was something amiss with my radio, I gave the number a call. I get an XM person who states I'm in arrears on my account.

    NO....I'M NOT! I just let the subscription lapse because I didn't want the service. They said that they couldn't charge my CC because they didn't have one on file. YES, THAT'S THE WAY I WANTED IT.

    After some back and forth, with the XM person stating I somehow owed them money (which I certainly do not), he said he had a special deal for me if I gave them my CC information. I explained, once again, I did not want the service.

    Then they went through the litany of all the benefits XM offered. Still not interested.

    Usually, I let these type of people give me the pitch and politely decline. This time, I just hung up on him since apparently, he did not understand the words that were coming out of my mouth.
    2024 Kia EV6 GT-Line AWD Long Range
  • sterlingdogsterlingdog Member Posts: 6,984
    Oh good grief and pass the Pepsi! Do you mean that I'm going to get one of those letter, too?! I have a trial subscription on the new convertible, but I did NOT give them my credit card. I didn't ask for the mess; it just came with the car. Since I am not about to take the real subscription, I wonder if it will effect our credit since they say that your account is delinquent. I swear. It is forever something, isn't it? :sick:

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    How often do you use the Eagle One Wax as U Dry? It sounds easy but I can hear some of the other posters now---"There is no substitute for hard work." :P

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "But why in the world would anyone want to sell a six month old car?"

    I am sure that you have heard of these--- :lemon: :P

    Richard
  • dino001dino001 Member Posts: 6,191
    Allright then - are those worth as much and new cars? Not? Thought so, too :P How much less? A lot less, I venture to say ;)

    2018 430i Gran Coupe

  • crkeehncrkeehn Member Posts: 513
    I think that the customer representatives are under pressure to try and push as much as they can. They seem to be more persistent than they used to be. I had to contact them recently to update my CC on file with them. The rep tried to talk me into selecting an annual account, rather than month by month. I can understand the rationale, it's far better to tie a person to the long term. When I declined, he asked my reason why. When I informed him that we were unhappy with the quality of the programming since Sirius took them over, he shut up immediately. I'm sure we're not the first to tell them that.
  • driver100driver100 Member Posts: 32,636
    Saw 3 of these today, G Wiz electric cars;
    image

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • verdugoverdugo Member Posts: 2,288
    XM was rather novel at first. But, it quickly became clear that they weren't "commercial free" as I had thought they were supposed to be.

    +1

    My experience was similar. I actually did subscribe for a few months on a monthly basis ($13). Then I called to cancel, and they offered $77 for a whole year. I took it, but didn't renew it.

    After a year or so of not having service, they call back. I tell them I'm not going to pay for radio that has commercials in it. He said they're now commercial free, but I told him it was too little too late.
  • driver100driver100 Member Posts: 32,636
    Do you mean that I'm going to get one of those letter, too?!

    So, my brother-in-law Bob gets the 6th call this month asking "Do you want your ducts cleaned, we will be in the neighborhood tomorrow"

    So, he says, what time are you coming?

    They say, 10:30 am.

    So he says, that will be great. I am going to go down to the pond and kill 6 ducks right now, and you can come by tomorrow at 10:30 and clean them up for me.

    They decided not to call him back any more. :)

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • boomchekboomchek Member Posts: 5,516
    Richard. Your Sebring has a Sirius Sat radio, and as far as I know they don't ask for credfit card info during the vehicle purchase. I wouldn't worry about it.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • boomchekboomchek Member Posts: 5,516
    HAHAHAHA, good one driver!!

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • chikoochikoo Member Posts: 3,008
    I hate radios with no commercial breaks. But then I also hate radio with 40% commercials in it. So I listen to NPR.
  • graphicguygraphicguy Member Posts: 14,195
    crk....I don't know if there's been a shift in their programming, but the last time I actually listened to an XM station, there was something like 15 minutes of programming, followed by about 10 minutes of advertising. Mostly regarding credit reporting agencies, credit card consolidation, even one ad for some service that would help you find a "discrete relationship" if you were married. That kind of put me over the edge that some company is making money for that type of service.

    Glad I didn't renew.

    I think those sat radio services shot themselves in the foot when they were throwing millions at guys like Sterns. That didn't work out too good for them.

    NPR isn't bad. They tend to slide more to the left than I happen to fall on. Plus, there's the infernal "pledge drives" which are more annoying than than credit report ads.

    I pretty much restrict my listening to local sports broadcasts, or the podcasts/music on my i-pod.

    Heck, I can't even stand to listen to all the conservative talk show people.

    I'm not sure what my demographic is? :sick:
    2024 Kia EV6 GT-Line AWD Long Range
  • madmanmoomadmanmoo Member Posts: 2,039
    You fall under the "reasonable" demographic.
  • tidestertidester Member Posts: 10,059
    I'm not sure what my demographic is?

    That would be the demographic of people who can't make up their minds and are clueless about the demographic they are in. :P

    tidester, host
    SUVs and Smart Shopper
  • jipsterjipster Member Posts: 6,299
    It sounds easy but I can hear some of the other posters now---"There is no substitute for hard work."

    Those guys are probably popping advil for 3 or 4 days after all that "hard work". The bottle says for "optimum results" use after every wash... they sell more product that way obviously. I usually go around 8-10 weeks between waxes, more or less depending upon weather conditions.
    2021 Honda Passport EX-L, 2020 Honda Accord EX-L, 2011 Hyundai Veracruz, 2010 Mercury Milan Premiere.
  • michaellnomichaellno Member Posts: 4,120
    My wife's VUE has XM .. after the 3 month trial expired, we renewed for a year at $77, then renewed again for 6 months at $38. The latest period expires next month, so I wonder if we'll be able to renew with the good deals we've been offered up to now - just over $6/mo seems about right for what you get. Still wish they offered 'a la carte' pricing.

    Yes, some of the XM channels have ads - my experience has been the talk and sports stations, mainly. The music stations don't have commercials, but after the merger with Sirius, we have noticed more "chatter" by the DJ.
  • isellhondasisellhondas Member Posts: 20,342
    Tehre a cople of VERY vulgar stations (that can be blocked).

    The other night we had one on the showroom floor and someone cranked Channel 66 good and loud! Before we cold get it shut down the air was blue.

    It's a hard core rap station...be warned!
  • oldfarmer50oldfarmer50 Member Posts: 24,404
    "...So I listen to NPR..."

    Careful, if you listen too much your car will lean to the left causing uneven tire wear. :P

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • oldfarmer50oldfarmer50 Member Posts: 24,404
    "...I'm not sure what my demographic is?..."

    You're normal, an increasingly shrinking demographic these days. ;)

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • driver100driver100 Member Posts: 32,636
    Street scene, have to keep practicing or I'll forget;
    image<img src="

    Have to keep up practice or I'll forget."

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • chikoochikoo Member Posts: 3,008
    :sick: :P

    I don't know what else to listen to on my way to work which is a 20 minutes drive.
    Regular AM/FM radio stations give me 5-7 minutes of listening in that time frame :sick:
  • imidazol97imidazol97 Member Posts: 27,727
    >There is no substitute for hard work."

    If you clay bar after a good wash with Dawn and then use a liquid carnauba wax, you'll be amazed at how easily the good wax spreads when the surface is truly smooth. Then you're just wiping off the dried powder. The friction with the clay bar on the detail solution you spray on the panel you're going to swipe over is much lower than you'd expect.

    My thinking is it was easier than doing the one time carnauba wax with cleaner built in because it takes a lot of rubbing to try to smooth things done. Using the 3-step of separate cleaner, glaze, and then carnauba wax is a whole lot more work; I've done it.

    2014 Malibu 2LT, 2015 Cruze 2LT,

  • snakeweaselsnakeweasel Member Posts: 19,593
    These are some of the reasons cars cost more!

    Its mostly due to inflation. $3,400 in 1966 is the same as $22,321 today.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,593
    Those guys are probably popping advil for 3 or 4 days after all that "hard work".

    A lot you know, they conned some teenage kid into doing it making him think he is learning karate.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • isellhondasisellhondas Member Posts: 20,342
    Its mostly due to inflation. $3,400 in 1966 is the same as $22,321 today

    Well if that's the case, cars are actually cheaper now than then!

    22,321 buys a pretty nice car with a whole lot more options and safety equipment than that old Buick had!
  • explorerx4explorerx4 Member Posts: 20,952
    my likes what she likes and i'm sure she has ridden in several of those you mentioned.
    i found a couple with a lower msrp, so we will take a look at those next weekend.
    she did like the heated and cooled seats.
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • sterlingdogsterlingdog Member Posts: 6,984
    "Do you want your ducts cleaned..."

    That was a cute one.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    Thanks for making me feel better! :blush:

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "I'm not sure what my demographic is?"

    Your demographic is Mr. Nice Guy from Ohio. :blush:

    Richard
  • jmonroejmonroe Member Posts: 8,989
    For the life of me, I don't know whay anyone would take the time to track down what a dealer may have sold a car for that was traded in??

    Since this seems to really bug you, I&#146;m going to save your life. As I&#146;ve said before, which you seem to not want to listen to…I like to be informed and with the advent of the internet that makes being informed a lot easier than without it. With something that easy to use why would you not want to use that tool?

    And, what difference does it make? Whoever bought the car must have felt they received good value or they wouldn't have bought it.

    Again, as I&#146;ve said before, I agree with that. I also said that no matter how informed a buyer is or thinks they are, if the seller doesn&#146;t like the offer the sale won&#146;t be made. The seller is free to hold out for all they can get but don&#146;t expect every buyer to pay what is asked. I know I don&#146;t.

    Are we done with this now? :confuse:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • sterlingdogsterlingdog Member Posts: 6,984
    At my age, I'm not inclined to want to pop Advil. I have enough pills to take. :P

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    On the other hand, we don't want his car to lean too much to the right either. ;)

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "I don't know what else to listen to on my way to work..."

    How about books on cd?

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    I'm glad that you recommend Dawn for washing cars. We use it for dishes---our favorite after trying them all. Though we have a nice dishwasher, it is easy enough to hand wash dishes for two people. Before we retired, we used the dishwasher constantly. :D

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "...they conned some teenage kid into doing it..."

    You just gave me an idea for my two great nephews. :D

    Richard
  • jmonroejmonroe Member Posts: 8,989
    …you'll be amazed at how easily the good wax spreads when the surface is truly smooth.

    I&#146;ll second that. I started using the clay treatment in 05&#146; when Son #1 suggested it. He started using it a few years before that. It&#146;s amazing what that clay does.

    Using the 3-step of separate cleaner, glaze, and then carnauba wax is a whole lot more work; I've done it.

    I agree with that too and there is a reward for that work. My 05&#146; has been ignored so far this year (anyone know why?). It was thoroughly cleaned late last summer and it still beads when it&#146;s wet. Not like a fresh clay and carnauba wax job but it&#146;s not in dire need of a redo but I&#146;m about to turn myself lose on that thing as soon as I make some time for it.

    I&#146;m a firm believer that it&#146;s a lot easier to keep something clean than to get it clean. Just a carry over of the preventative maintenance theory.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • snakeweaselsnakeweasel Member Posts: 19,593
    If you clay bar after a good wash with Dawn

    Oh please tell me "Dawn" is the name of something other than the dish washing stuff. Dish washing detergent will strip off your wax and damage the paint. Never use it to was your car.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • jmonroejmonroe Member Posts: 8,989
    Though we have a nice dishwasher, it is easy enough to hand wash dishes for two people.

    If you&#146;re going to get chapped hands get them from washing your car not dishes.

    I have two dishwashers too; the nice one doesn&#146;t give me any trouble at all. :)

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • isellhondasisellhondas Member Posts: 20,342
    " I like to be informed".. Ah....O.K.

    My last comment...WHO CARES? THE DEAL IS DONE!!!

    Yeah, I guess it does kinda bug me because I don't see why this would matter one twit to you.

    " With something that easy to use why would you not want to use that tool"

    Because I don't CARE and 99.99% of others wouldn't either.

    But I do think you for saving my life!

    And, yeah, we're done!
  • ventureventure Member Posts: 3,181
    The only time you use Dawn is when you want all of the wax off the car so you can start over.

    I agree - don't wash the car with Dawn and leave it like that. If you aren't going to clay bar & wax, don't use Dawn.

    2025 Forester Limited, 2024 Subaru Legacy Sport

  • chikoochikoo Member Posts: 3,008
    Then I would miss the news......

    which reminds me, when I got my car, I had the option of getting a MP# cd player or a 6-disc cd changer. My wife liked the latter.....I wish I had the former :sick: with all the songs available in mp3 now.
  • driver100driver100 Member Posts: 32,636
    Then I would miss the news......

    I only use the radio in my 20 to 30 minute drive to work when I go in.
    I like to be informed. Like, I don't want to be driving down the highway listening to CDs, and all of a sudden World War 3 starts, or a plane lands on my house, or a train derails at the office....I have to know that stuff!

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,636
    My last comment...WHO CARES? THE DEAL IS DONE!!!

    You and JM have such a good time together. Overall, I have to agree, it doesn't make one bit of difference what the dealer paid for the car. Since you don't know how much they put into it, it is totally useless information. It has no bearing on the final price of the car too....the value is what it is worth to the consumer. Do some homework and see what a comparable car costs to make sure it is a good value.

    On the other hand, isell, you should open up your own dealership. People come in and tell you they want a car. They hand you whatever they can afford, say $10,000, and you present them with a car. No fuss, no muss, no haggling, you give them a good car (of your choice) for much less money. You decide the color and model they need, since these things don't matter anyway.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,636
    HAHAHAHA, good one driver!!

    My brother-in-law Bob is a real practical joker.

    *When he was about 6 he would sneak into his older brothers bedroom and turn his electric blanket up to full heat.

    *When his son was in high school and it was time to move the clocks ahead an hour, his son set all the clocks ahead before going to sleep. Bob went around and turned them back an hour. His son went rushing off to school to get there on time, only to find he was an hour early!

    *Bob is very thrifty....and he got a $10 gift card for gas for his birthday (probably a gift from his wife), it's the kind that looks like a credit card that you swipe. So, Bob filled up his Ford Ranger, $14,000 with standard on the column, no air, we tease him AM only radio, but he stopped at $9.99, guess he didn't want to use his actual cash. Bob told the casier to throw the card away, it isn't worth the trouble for 1 cent. The lady said, no you keep it, it is your money and we don't want to take any of your money (She knows Bob really well). So, Bob took the gift card with 1 cent home. His son, who is now in 2nd year university wanted to use the truck, and he has to fill it if it needs gas. So Bob says, here's a $10 gift card you can use. The truck is on empty, his son puts $10 worth of gas in the truck, hands over the gift card, and the cashier says that he owes $9.99! It takes him awhile, but he finally figures out it was another trick by his father.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,636
    I'm glad that you recommend Dawn for washing cars. We use it for dishes---

    Richard, I hope if you do attempt waxing your car, you practice first on the Explorer ;)

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • sterlingdogsterlingdog Member Posts: 6,984
    Thanks to you and venture for the warning about Dawn for cars. I'm glad that I haven't started any process yet. The advice continues to come in each day. I think that I will ask the detail guys at the dealership what they recommend for washing and waxing. I'll let all of you know what they say.

    Richard
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