Stories from the Sales Frontlines

18168178198218222003

Comments

  • sterlingdogsterlingdog Member Posts: 6,984
    "...that's my two cents."

    I like your two cents. I don't care what brand a person drives; some of them are good and some of them are not so good. We can find fault and virtues in each model. People buy what they like and/or can afford. It's not likely that will change.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    I agree. I have known plenty of people who own a Lexus, but not one who worked on their own car. If you can afford a Lexus, you can afford to have it worked on by the dealer.

    Richard
  • michaellnomichaellno Member Posts: 4,120
    If you can afford a Lexus, you can afford to have it worked on by the dealer.

    I can't afford a Lexus, but I have all three of my Saturns serviced by the local dealer. When you're there as much as I am (not because the Saturns are bad or unreliable, but because one of them is always requiring service of one sort or another), you get on a first name basis with the service department.

    C'mon, where are the sales stories? I know folks are buying cars - I've seen a dozen or so new cars driven around in my town with temporary tags the past few weeks.
  • Kirstie_HKirstie_H Administrator Posts: 11,249
    What I've noticed recently is that manufacturer & dealer car ads have become much more customer-friendly. *Most* of the screamer ads on the radio have disappeared here (only one chain does them and it's annoying) and have been replaced by "here's what we can offer you." They're not so much about particular vehicles, but more about the benefits of shopping with a particular manufacturer/dealership.

    I like them much better. Wonder if they're making a difference in the perception of consumers?

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  • jimbresjimbres Member Posts: 2,025
    If you can afford a Lexus, you can afford to have it worked on by the dealer.

    I don't know how it is where you live, but my import-friendly town has no shortage of top-notch independent mechanics, many of whom have Lexus, BMW or Mercedes dealership experience. Although their rates are lower, their work is in no way inferior to that of the dealers. A couple of them have set up shop close enough to my house so that I can drop off the car & walk home.

    I never return to the dealer after the manufacturer's warranty runs out, even though our BMW & Lexus dealers have excellent coffee, WiFi and, in the case of the BMW store, a gorgeous receptionist.
  • sterlingdogsterlingdog Member Posts: 6,984
    In our resort area, we don't have many independent mechanics. Most people go to the dealerships. The Ford and Chrysler dealerships have good service departments,and are reasonable as well. I can't speak for the Lexus and BMW dealers.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    I left my telephone number. I'll report here how the experience went as soon as the reporter calls.

    Richard
  • driver100driver100 Member Posts: 32,637
    I can't speak for the Lexus and BMW dealers.

    Richard, go over and just sit in the Lexus and bmw dealerships. Watch the large screen Tv, have a coffee or latte, apple or donut, and see how it feels.

    If they ask you what you are doing there, just say, you want to test their waiting room, you might buy a car there next time.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,637
    What I've noticed recently is that manufacturer & dealer car ads have become much more customer-friendly.

    I was watching TV and within half an hour there were 6 car ads. 3 For GM, 1 for Ford and 2 for bmw. All the ads were low key stressing the facts, guarranties, low payment plans, and they were all informative type ads, said with authoratative announcers, no screaming and shouting.

    People need to be made to feel secure if they purchase today. The screamer ads probably won't work as well in this climate. The other surprise is that the auto companies are still spending money on ads.

    No more ads for Pontiac though :cry: That is sad, what a great name in car history.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • sterlingdogsterlingdog Member Posts: 6,984
    If you saw 6 car ads in half an hour, you need to subscribe to another cable network. :P

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "One might infer that they just don't last all that long!"

    One might infer that this guy has a nice bank account. ;)

    Richard
  • delthekingdeltheking Member Posts: 1,152
    Totally agree here,,,a Lexus/BMW dealership is awesome...Nice place to hang out when getting oil changes..U can relax in the lounges like in starbucks!!!
    My Lexus dealer takes very goodcare of his clients occasionally ordering pizzas ,free wifi and all the goodies!!! :P
    But of course nothing is free!! ;) We pay for it in the form of high labor rates!! :shades:
    Other non luxury dealers performance except maybe Saturn is very regional and depends on location..But pretty much any Lexus/BMW/Merc dealership service is superb!!
  • sterlingdogsterlingdog Member Posts: 6,984
    "Watch the large screen tv, have a coffee or latte, apple or donut, and see how it feels."

    In this resort area, even Ford and Chrysler have those amenities. You'll have to entice me with more than that. :P

    Richard
  • driver100driver100 Member Posts: 32,637
    If you saw 6 car ads in half an hour, you need to subscribe to another cable network.

    Yeh, well it was on Fox, I won't tell you what I was watching. Funny thing was, the two bmw ads followed directly after the one GM ad and right after the Ford ad. Does that make any sense?

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Member Posts: 32,637
    "Watch the large screen tv, have a coffee or latte, apple or donut, and see how it feels."

    In this resort area, even Ford and Chrysler have those amenities. You'll have to entice me with more than that.


    Well, you should see the young lady that comes out to greet you and take down your mileage information. Not some old guy in an overcoat or something.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • chikoochikoo Member Posts: 3,008
    I have had the opportunity to get my hands on my first BMW ever. It is a BMW 740i ('97). It has 115000 miles on it. I have only one thing to say about it.

    For the first time in my life I have experienced a hyped up product that has exceeded my expectations. It is intoxicating. I wish I could be doing nothing but driving that car around.....

    Folks, trust me now. a BMW is a BMW. I have driven a Lexus 2007 IS250, (and 2008 ES330) but this 1997 740i beats it when it comes to driving experience. You cannot describe it, You have to drive it.
  • tidestertidester Member Posts: 10,059
    One might infer that this guy has a nice bank account.

    Yes, one might, but paying attention to the context tells another tale. :P

    tidester, host
    SUVs and Smart Shopper
  • boomchekboomchek Member Posts: 5,516
    I have about 3 different binders where I keep various prospect info, like people who aren't ready to buy for a few months, people who were communicating but now stopped, people who never answered my emails, folsk who we almost had a deal with but never committed, some as long as one year ago.

    I called/emailed about 50 old prospects today. About 5 (10%) said they lost their jobs :sick: 10 others I got a hold of only to be told they're wiating another few months, 5 others bought something already, and the rest I shredded cause no point of them taking up space on my desk when I keep calling or emailing and they never get back to me. :lemon:

    I am a pack rat by nature so I rarely throw anything away, even when it comes to prospect names that might sometime in the far future buy from me, but I need to lighten up my load and quit holding on to useless prospects.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • sterlingdogsterlingdog Member Posts: 6,984
    I have never known you to get so excited. If a 12 year old car with 115k miles can do that to you, then the BMW experience must be something indeed. :D

    Richard
  • driver100driver100 Member Posts: 32,637
    If a 12 year old car with 115k miles can do that to you, then the BMW experience must be something indeed

    Chikoo says it all. I was skeptical when I tried a 2003 bmw, I thought a car just gets you from point A to point B and just do it in the most paractical, reliable way possible. I just wanted another Jeep. When I took the test drive I didn't want to get out of it. Now, with my 2nd bimmer, I enjoy the driving experience whenever I drive it....anything else feels like a box with a steering wheel.

    I am surprised at the number of bmw owners on this site...it seems way out of proportion.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • jmonroejmonroe Member Posts: 8,989
    I called/emailed about 50 old prospects today.

    Your post says a lot. It certainly explains why we haven’t heard of a sales tale from you biz guys for quite sometime.

    When times were better, how often and how many calls did you make then? From what you said it doesn’t sound like things are getting any better at least not for Chrysler. I don’t recall you saying that your store sells other new cars. So if not, what are the owners saying about what they plan to do?

    What’s the word on the street as to when you guys expect car sales in general to pick up? If nothing else, with the traditional good time of the year for car sales ahead, I think it has to pick up a little for that reason alone.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • graphicguygraphicguy Member Posts: 14,196
    Not stating what everyone by now already knows but....

    Bye-bye Pontiac! To me, that's a shame. Went to a car show in a little 'burg not far from where I live on Sunday. Old Grand Prix, GTOs, LeMans, Catalinas. Just some beautiful iron. They even had some of the new(er) Pontiacs....the short lived "new" GTOs. The guy who owned it also had a '67.

    I asked him what he thought of the possibility (now reality) of Pontiac going away. He was absolutely in love with the brand. His take on the recent attempt at a GTO as tepid. Although he loved his (had a 'vette engine in it). He said GM put so little effort into the G8 and GTO styling, no matter how well they performed, they were doomed.

    Finally, Daimler has to pay the piper for their little foray with Chrysler to the tune of $1B+. Couldn't have happened to a nicer company after ruining an iconic American brand. I hope Chrysler survives, but I wouldn't bet my own money on it. What made Daimler think that they could just throw a few Mercedes parts into a Chrysler and believe it would make them better is the very definition of arrogance.

    Speaking of Chrysler, saw a couple of Plymouth Prowlers on display. Hadn't seen those in quite some time. Surprisingly, they seemed to have held up well as a "niche" vehicle. Wouldn't mind having one myself as a Sunday tourer.
    2024 Kia EV6 GT-Line AWD Long Range
  • kyfdxkyfdx Moderator Posts: 269,203
    Sharonville?

    They always have a lot of cool cars, there... Usually the weather sucks for their show, but not this year.. :)

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  • jmonroejmonroe Member Posts: 8,989
    Bye-bye Pontiac! To me, that's a shame. Went to a car show in a little 'burg not far from where I live on Sunday. Old Grand Prix, GTOs, LeMans, Catalinas. Just some beautiful iron.

    You beat me to it. I was about to comment about Pontiac “officially” going away.

    My first new car was a 66’ Bonneville 2 door hard top. It had a 389 V8 that moved that boat pretty good but nothing like my brother’s friend that lived around the corner who had a 66’ GTO. Although his car had the same engine it also had 2 four barrel carbs and a different exhaust system which made that beast sound like it wanted to eat something. Made me keep my beauty away from it. :(

    It sure was a good car company at one time. For that matter, so was GM. Perfect bad example of what happens when you sit back and pat yourself on the back.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • golicgolic Member Posts: 714
    Even with the demise of Pontiac, GM still needs to address it's brands. There is too much cross competition between Chevy, Saturn, and GMC, Buick and Cadillac. I think when you have multiple cars with different name plates competing against one another it is easy to lose product focus.

    I really like the Ford model of Ford, Mercury and Lincoln. Not too much overlap but 3 defined lines of autos.
  • delthekingdeltheking Member Posts: 1,152
    Ford too doesn`t need Mercury.Ford and Lincoln are fine ...Just stop making the Lincoln Towncar!!! ;)
  • sterlingdogsterlingdog Member Posts: 6,984
    Before my father-in-law became Vice President of UNC-Chapel Hill, he was a Pontiac dealer from 1950-1975. We all drove Pontiacs. He passed away six months ago at age 96. I am grateful that he didn't have to witness the end of Pontiac. He did love those cars.

    When we were first married, he let us drive "demonstrators" for 3-6 months. We had a Star Chief, a Tempest, a GTO, a Bonneville, a Grand Prix, etc. After three years, we accepted job offers in South Carolina. He sold me the GTO convertible to take with us. It was navy blue with a white rag top and white interior. We drove it for six years and never had one problem with it. We traded it for a big four door tank---Buick LeSabre. It was navy blue with a Carolina blue top and navy interior. For months, my wife wouldn't tell her dad that we weren't driving a Pontiac. When he found out, he laughed and said, "It's still in the big family." He was such a great guy.

    Richard
  • lokkilokki Member Posts: 1,200
    We traded it for a big four door tank---Buick LeSabre

    But that was the way it was supposed to work - buying Buick showed him that you were moving up in the world.

    Chevy's for the working man - with a wide spectrum available "Cloth upholstry is just fine. Leather doesn't make her run any better"
    Pontiacs for the the yuppies "Hate to leave the party but I'm going to be late for my meeting with my new boss!"

    Buicks were appropriate for those who had become successful - "Doing quite well since the promotion a few years back, thank you"
    Oldsmobiles were more 'established money' - a little quiet and less noticible than a Buick "Oh, yes, business as usual"

    Cadillacs were for the entrepreneurially successful.. Always a little flashy but the most and best of everything. "Yup, hit a gusher in the back 40"

    Somewhere that order all got shuffled....
  • sterlingdogsterlingdog Member Posts: 6,984
    "Just stop making the Lincoln Towncar!!!"

    Well, the Lincoln Towncar was the finest car that I ever owned. The engine, the ride, the suspension, etc. was absolutely flawless. There are still thousands of Lincoln owners who love their cars. With the aging population increasing each day, I would imagine that the production lines will keep moving for a few more years. I do hope so.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    "Somewhere that order all got shuffled..."

    Your perspective seems perfectly correct to me. That is the way that life used to be. Things are so different now.

    Richard
  • golicgolic Member Posts: 714
    I went looking at the Buick Enclave this past Winter. Each time a salesman came up to me they asked to come get them when my grandfather comes back from the bathroom.

    I was amazed in the customer area, instead of coffee and snacks, they had a Metamucil machine and a bowl of antacid tablets.
  • lrguy44lrguy44 Member Posts: 2,197
    But did you get the "Last time buyers program"?
  • Kirstie_HKirstie_H Administrator Posts: 11,249
    The waiting room had an enticing bright light at the end of the hallway...

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  • lokkilokki Member Posts: 1,200
    But I LOVED the flower arrangements .... Lilies are sooo peaceful. And the organ music was nice too. :)
  • Kirstie_HKirstie_H Administrator Posts: 11,249
    and if you buy before 4pm, you get the early bird special.

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  • driver100driver100 Member Posts: 32,637
    and if you buy before 4pm, you get the early bird special.

    Our local Buick dealer features Fibre 1 and bran muffins in the waiting room.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • boomchekboomchek Member Posts: 5,516
    We sell Chrysler, Dodge, and Jeep.

    I always follow up with my unsold customers whether it's slow or busy. But lately, a lot of people are afraid to buy something because they think they may lose their jobs, and they're not sure if Chrysler will be around in a few years. So it's a double whammy for us right now.

    The people that really do need a car will buy, and the ones that bought because they gotta have new toys every couple of years are more restrianed and don't splurge as much.

    I don't know when sales will pick up. We just gotta do with the lower traffic we have now, maximize every opportunity, and do our best. Even people I worked with at my old Honda dealer say sales have dropped there and they're hovering around minimum wage pay :lemon:

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • fezofezo Member Posts: 10,386
    I'm digging this last time buyers program...
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • roadburnerroadburner Member Posts: 18,480
    Welcome to BMW ownership. Careful, though- it can become an obsession! I strongly recommend that you join the BMW Car Club.. Second, check out E38.org; it has tons of good information. Third, don't hesitate to ask if you have any questions or problems. I'm happy to help(I bleed Blue and White) :D:D

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
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  • crkeehncrkeehn Member Posts: 513
    Even with the demise of Pontiac, GM still needs to address it's brands. There is too much cross competition between Chevy, Saturn, and GMC, Buick and Cadillac. I think when you have multiple cars with different name plates competing against one another it is easy to lose product focus.

    Try whittling the list down a little. GM is trying to find a buyer for Saturn, someone to take Saturn independent. The new GM will be Chevy, Buick, Cadillac and GMC.
  • roadburnerroadburner Member Posts: 18,480
    Chikoo says it all. I was skeptical when I tried a 2003 bmw, I thought a car just gets you from point A to point B and just do it in the most paractical, reliable way possible. I just wanted another Jeep. When I took the test drive I didn't want to get out of it. Now, with my 2nd bimmer, I enjoy the driving experience whenever I drive it....anything else feels like a box with a steering wheel.

    My soon-to-be wife found my first BMW for me back in 1983(I had been hooked on BMWs since 8th Grade, when-as I've mentioned before-I found David E.Davis Jr.'s classic article Turn Your Hymnals to 2002. In 1998 my wife finally decided to see what the fuss was about(her prior rides had been a Buick Skylark T-Type, a Merkur Scorpio, a Volvo 740 Turbo, and a Nissan Pathfinder SE) She bought a new 1998 318ti and has never looked back. She also loves our dealer, not because of the opulent waiting room, but because when she has a problem(such as two tire punctures in two months) our service advisor treats her with courtesy and respect- and gets the problem fixed within 30 minutes or so. He's a cool guy, he also has a Triumph Bonneville and he brings his Dakar Yellow E36 M3 to our track events...

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • lrguy44lrguy44 Member Posts: 2,197
    The great thing about a Buick is as you are driving, your whole life passes before you.
  • jimbresjimbres Member Posts: 2,025
    The great thing about a Buick is as you are driving, your whole life passes before you.

    Stop! Beer almost came out of my nose when I read that.
  • sterlingdogsterlingdog Member Posts: 6,984
    "...your whole life passes before you."

    That's because you have those wonderful memories of yesteryear. :P

    Richard
  • roadburnerroadburner Member Posts: 18,480
    The great thing about a Buick is as you are driving, your whole life passes before you.

    My late father-in-law was a great guy, but his taste in automobiles was abysmal. He had a couple of mid-nineties Park Avenues, and both were fitted with fake convertible tops and gold trim. One time I had to borrow one while my wife's Volvo was in the shop as I needed to pick up some trim pieces that I had ordered from The BMW Store in Cincinnati(this was long before Swope cracked the whip and hired some good parts managers). I parked in the most remote part of the lot so that I wouldn't be seen behind the wheel. Talk about humiliating...

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • isellhondasisellhondas Member Posts: 20,342
    If that 1966 GTO had two 4BBL carbs it didn't come from the factory with them.

    They either had a 4 BBL or 3 2's. Wonderful cars.

    Let's see...I 've owned a '64 Catalina with a factory 421 and a three speed on the column. I had a '64 Grand Prix and a '67 GTO.

    Oh, I almost forgot the beautiful 1949 that had the Indian head hood ornament that lit up at night.

    Trouble is, in those days, a Pontiac was a PONTIAC. They had their own engines that were unique to them. A Buick had a Buick engine etc. They even sounded different.

    Then everything got blended into one big mess and all of the individual GM cars lost their seperate purpose.

    The domestics had it made and then they blew it all. Sad....
  • isellhondasisellhondas Member Posts: 20,342
    Anyone who had a ride in a 1965 Skylark Gran Sport will quickly form a different opinion about how stodgy they think a Buick is!
  • fezofezo Member Posts: 10,386
    My late father-in-law was a great guy, but his taste in automobiles was abysmal. He had a couple of mid-nineties Park Avenues, and both were fitted with fake convertible tops and gold trim. One time I had to borrow one while my wife's Volvo was in the shop as I needed to pick up some trim pieces that I had ordered from The BMW Store in Cincinnati(this was long before Swope cracked the whip and hired some good parts managers). I parked in the most remote part of the lot so that I wouldn't be seen behind the wheel.

    Gee, i would have driven down from Jersey and paid money to see that!

    Craig, it's the 49 with the light up hood ornament that has me lusting. I remember those.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • roadburnerroadburner Member Posts: 18,480
    Anyone who had a ride in a 1965 Skylark Gran Sport will quickly form a different opinion about how stodgy they think a Buick is!

    Buick made some great cars, no doubt about it. While the eighties GM X-Cars had a dismal reputation, my wife's Skylark T-Type was actually a very nice quasi-sports sedan. It had a decent suspension, and the High Output(relatively speaking) V6 gave it adequate grunt for its time. And I wouldn't turn down a 1970 GSX either:

    image

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • jmonroejmonroe Member Posts: 8,989
    If that 1966 GTO had two 4BBL carbs it didn't come from the factory with them.

    They either had a 4 BBL or 3 2's.


    Right after I made that post I got to thinking and I thought it had triple 2’s but wasn’t sure so I didn’t try to correct myself. In any case that thing had a mean sound to it. That I'm sure of.

    Oh, I almost forgot the beautiful 1949 that had the Indian head hood ornament that lit up at night.

    My uncle had one of those it was very unique. I’ll take your word for it that it was a 49’. That was before my car driving days. :shades:

    The domestics had it made and then they blew it all. Sad....

    It is and they sure did.

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

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