Stories from the Sales Frontlines

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Comments

  • greanpea68greanpea68 Member Posts: 1,996
    You can. Nail the package to the tree before you add water

    Exactly!!!! Winner Winner Chicken dinner!!!!!

    GP
  • roadburnerroadburner Member Posts: 18,483
    What make comes from Australia?

    Breville.

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • driver100driver100 Member Posts: 32,638
    What make comes from Australia?

    Breville.


    Well, you learn something every day.

    I thought New Zealand was weird enough.

    It is a global community, and that is why we can get the best products at more reasonable prices. Can you imagine what the D3 cars would be like and how much they would be if it wasn't for the imports. We would still be driving in 1980 dinosaurs,
    ...........hey maybe that would be fun!!!!

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • houdini1houdini1 Member Posts: 8,356
    No, don't take offense and don't feel like, because you are honest, you have to defend all the crooked dealers out there. Believe me, they are no different from any other segment. Probably 80% honest and 20% crooked. My bet is that you have run across a few crooked dealers and salesmen yourself.

    2013 LX 570 2016 LS 460

  • sterlingdogsterlingdog Member Posts: 6,984
    "My bet is that you have run across a few crooked dealers and salesmen yourself."

    We've had one or two here, but we got rid of them. ;)

    Richard
  • roadburnerroadburner Member Posts: 18,483
    Well, you learn something every day.

    Don't feel bad, my wife found the brand at Williams-Sonoma- although they can also be found at Macys.

    Mine: 1995 318ti Club Sport-2020 C43-1996 Speed Triple Challenge Cup Replica
    Wife's: 2021 Sahara 4xe
    Son's: 2018 330i xDrive

  • sterlingdogsterlingdog Member Posts: 6,984
    I was just wondering. Are you guys having to log in here just to read the posts? It used to be that you could just click on to read the posts and then log in if you wanted to do a post. For the last month or so, I'm having to log in every time that I want to just read the posts. There must be a reason for this. Hope that it isn't just me.

    Richard
  • snakeweaselsnakeweasel Member Posts: 19,593
    Actually Perception is independent of reality. Perception creates its own reality. How much grounded in true reality is a particular persons perception can vary greatly.

    Sometimes its interesting to watch someones perception as it meets reality. Tell me have there been times when you were in school where you thought you did real good on a test or an assignment (perception) only to be shocked when you get the actual results.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,593
    Of course you disagree, you sell hondas I would expect you to disagree. Now can I ask you to quantify that disagreement?

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,593
    I believe it was Boomchek who said that Vancouver would sweep their series with the Hawks. They lost that series 4 games to 2.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • snakeweaselsnakeweasel Member Posts: 19,593
    I have to say last nights game was pretty good on both sides.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • isellhondasisellhondas Member Posts: 20,342
    I don't do that so I don't know.

    I do know that checking the "remember me" box doesn't work very often anymore.

    I have to type my information in every time which is a PITA.
  • isellhondasisellhondas Member Posts: 20,342
    The fact I happen to sell Hondas has nothing to do with my stance on this.

    Hyundais as used cars are simply soft and "back of book". They are not popular, at least in my neck of the book.

    This may change in the future. I know that. I also know what the current conditions are. If resale doesn't matter to you, not a problem!
  • explorerx4explorerx4 Member Posts: 20,963
    well the Bruins are on right now. Recchi SCORES! as I post!
    2024 Ford F-150 STX, 2023 Ford Explorer ST, 91 Mustang GT vert
  • boomchekboomchek Member Posts: 5,516
    Folks here are pretty upset about the Canucks loss. At least now they can take their focus off the hockey games and onto buying cars :P

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • tidestertidester Member Posts: 10,059
    Are you guys having to log in here just to read the posts?

    I haven't seen any reports about problems logging in. Try clearing your browser's cache and see if that helps. Are you using any software installed on your system that gobbles up cookies after you close your browser?

    tidester, host
    SUVs and Smart Shopper
  • snakeweaselsnakeweasel Member Posts: 19,593
    The fact I happen to sell Hondas has nothing to do with my stance on this.

    No offense but it is a simple fact that you have a horse in the race would make one consider that it would influence you views on this.

    2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D

  • verdugoverdugo Member Posts: 2,288
    I also went to wikipedia :-)
  • jwilliams2jwilliams2 Member Posts: 910
    Hyundais as used cars are simply soft and "back of book".

    I would agree with this, at least in the Northeast. As a matter of fact, I would say they are about the least desirable used car brand to have on a lot.

    They can be a bargain for the buyer looking for something cheap, though.
  • sterlingdogsterlingdog Member Posts: 6,984
    "Actually Perception is independent of reality."

    I once had a school superintendent who said that "so and so" was a problem in our school district. I said that "so and so" was not true about our school system. He said that I was correct, but that "so and so" was perceived to be a problem for us. Therefore, the perception became reality as far as the community was concerned. It is very difficult to dispel a perception whether it is reality or not. The harder you try, the more that people think that you're covering up something. Remember the expression, "Me think that thou doest protest too much."? The degree of protest yields the degree of perception which yields the degree of reality. Unfortunate, but true.

    Richard
  • isellhondasisellhondas Member Posts: 20,342
    Same in the Northwest.

    The people who own these cars don't want to hear or believe this but it's the truth and the fact we sell other brands has nothing to do with the reality.

    And I agree, as used cars, they can be a lot of car for the money.
  • houdini1houdini1 Member Posts: 8,356
    Richard, very perceptive of you ! :)

    2013 LX 570 2016 LS 460

  • driver100driver100 Member Posts: 32,638
    No offense but it is a simple fact that you have a horse in the race would make one consider that it would influence you views on this.

    My friend got upset with sales people when he was looking for a CD player, a few years ago. When he went to one store the salesman told him carousel kind were better, because that is what they had on display. When he went to another store they had the stacking kind, and the salesman told him that was better.

    Of course, it is human nature, to bring out the best features of the product you are selling, and I think that is perfectly honest...he is not giving you dishonest advice. The consumer can go to another dealer and find out the advantages of another make. All the salesman does is point out the advantages of his product and the consumer can weigh the facts.

    Of course isell is going to be a little bit bias, he can't think in his mind that a Hyundai is a better car than a Honda. The fact is it is a better car for some people, but not for others. Although Hyundais get very good reviews for value, I have seen lots of comments about the sloppy steering (Not referring to a Gennie here). Someone who appreciates the feel of the road will probably prefer a Honda. Someone who wants to save money and get a descent car will choose the Hyundai. Isell is entitles to point out the advantages of a Honda, and that is all he has done, and he has been fair in his comments about the Hyundai.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • graphicguygraphicguy Member Posts: 14,196
    Are buyers and sellers so bored that we're talking about nailing jello to trees? Discussing washer's and driers from New Zealand? ;)

    Of course, I'm as guilty as anyone. :blush:
    2024 Kia EV6 GT-Line AWD Long Range
  • driver100driver100 Member Posts: 32,638
    Are buyers and sellers so bored that we're talking about nailing jello to trees?

    As long as we don't start comparing medications. That's when you belong in a retirement home. :cry:

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • lokkilokki Member Posts: 1,200
    Of course isell is going to be a little bit bias, he can't think in his mind that a Hyundai is a better car than a Honda. The fact is it is a better car for some people, but not for others

    I certainly agree. For some people a Hyundai is a better choice. It can also be argued that Hyundai is, now, where Toyota was in the early 70's - an under appreciated brand that will prove to be a better value than its competition.

    However, the market hasn't caught up with that yet, and the soft resale values are a fact, not a perception. The logic on which those lower resale values are based may be fallacious but that does not change what the resale values are.

    Thus, if you're a gambler who believes that the market perception will change before you trade in your car, or you keep your cars for a long time, the Hyundai will seem the better choice.

    However, for the typical buyer. the Honda is still the safer choice.

    "The race doesn't always go to the swift, but that's the way to bet."

    Daymon Runyon.
  • sterlingdogsterlingdog Member Posts: 6,984
    BULLETIN: Tomorrow, Chrysler will announce which dealerships will be closed. I talked with my local dealer this morning. He is worried, to say the least. The dealers have been told that if they are located near a Toyota dealership, and the only dealership in the near by area, that their chances of remaining in operation are good. My local dealer is about a half of a mile from the Toyota dealership. The nearest Chrysler dealership in the area is about 35 miles from here. My dealer hopes that these two factors will help him.

    If his dealership is one of those that closes, he has a Plan B. He will keep his service department, which is excellent, and turn the lot into a used car dealership. It's not his preference, but what can he do? He told me that he would continue to do the warranty work on my car, and that the government is supposed to back the warranties.

    My dealer has not put any money away for a nest egg. Over the years, he put the profits back into his dealership---better salaries and benefits for his employees, new and increased advertising, building renovations, technology for his service department, etc. Not until this past January did he lay off eight employees in order to keep the business going. He definitely doesn't feel that he got the help that the financial institutions received. He says that he is not bitter, just sad that it has come to this. His daughter gets married this weekend. He is paying for a nice wedding, and says that it may be the last big ticket item that he can do for his family. He wanted her to have a good memory of the special day. I tell you guys that I had a lump in my throat. This dealer is such a great person. Yes, he made a mistake not saving some money for his retirement years, but I do admire him for taking care of his good employees and his business.

    I do hope that tomorrow will bring him good news. He deserves it.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    It only took an hour this morning to have the scraped bumper fixed like new on my convertible. Since there were no dents, the body shop guy at my Chrysler dealer buffed it out and waxed it. You would never know that it had backed into that light pole.

    When I went in to pay the bill, the dealer had told the office that there was to be no charge to Mr. Richard for that repair!!! Considering what I told you in post 43016, isn't that just about the nicest thing that you have heard today? I am buying a new set of tires from him tomorrow for the Explorer...the Goodyear Forteras Triple Tread. He's giving me the fourth tire free...a deal that he offered me a month ago. Talk about customer loyalty? He gets my business as long as I own any cars.

    Richard
  • boomchekboomchek Member Posts: 5,516
    Our general manager had to lay off a handful of staff here and there too in order to keep the books balanced, but so far we're doing good.

    Luckily the dealership closure announcement doesn't affect Canadian dealers as Chrysler Canada is not in the bankruptcy proceedings.

    I would think that if for any reason we were to lose the Chrysler franchise, that we'd either buy a Kia or Hyundai franchise or just sell used cars.

    It wouldn't bother me at all because jumping from brand to brand has taught me to find and bring out the best in any product, and as long as the working environment is good, then you can thrive selling almost anything.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • wesleygwesleyg Member Posts: 164
    yes, for the last two weeks I have had to log in to read this forum only. As a matter of fact, this forum does not appear in the Smart Shopper list until I log in, which I seldom want to do since I read but seldom post.

    I don't know what clearing the browsers cache means unfortunately.
  • tidestertidester Member Posts: 10,059
    Here's an article on how and why to clear your cache.

    tidester, host
    SUVs and Smart Shopper
  • driver100driver100 Member Posts: 32,638
    Tomorrow, Chrysler will announce which dealerships will be closed.

    That is really sad news. The owner took the risks and built a good business based on treating customers and employees fairly.

    I hope he makes it. It sounds like there could be a lot of former D3 dealers who will be selling used cars, sounds like that market could get saturated pretty quickly.

    I hope he makes it!

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • mako1amako1a Member Posts: 1,855
    I used to be a car guy, now I refer to them as units. I used to walk on a dealers lot just to see the new cars. Now I don't dare take up a salesmans time if I'm not ready to buy today.

    All this has one effect. I think I'll be driving my Toyota forever. The only way to whet my appetite for a new car was to see them up close and personal. Without going on the lots I don't get that new car (unit) feeling.

    This is the first time since the 80s that I have a car without a Bumper to Bumper factory warranty. I sort of wonder if there are some specials I might find interesting, but I'll never know since I don't venture on the lots. Our newspaper was cancelled when they doubled the price and halved the delivery days so I have no idea what is for sale and where.

    I saw the 2010 Mustang out in front of Huff Ford looking all spiffy with the new tail light angle and who knows what else. I can't tell you what they are asking because like I said I don't go on lots and disturb the sales folks since I'm not a right now buyer, but then I'll never be a buyer if I don't go on the lot. Catch 22.

    Oh well, I have more cash than ever and the old Solara is running fine. Besides I don't want to look like a big spender in this economy. I think I'll not wash my car for a few more weeks so as not to stand out.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • driver100driver100 Member Posts: 32,638
    I would think that if for any reason we were to lose the Chrysler franchise, that we'd either buy a Kia or Hyundai franchise or just sell used cars.

    Hope your dealership survives boom. How easy is it to get a Kia or Hyundai dealership? I don't think they would want to give out too many franchises and over do it like the D3. These days keeping lean is a big help.

    Maybe they'll have Tata franchises soon - $2000 cars!

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • sterlingdogsterlingdog Member Posts: 6,984
    Boom, I thought of you on the way home from the dealer this morning. I'm so glad to hear that you are not a part of the bankruptcy deal. That's good news. Also, I like your positive attitude about bringing out the best in a product. I bet that you are a very good salesman and a super nice guy. :blush:

    Richard
  • Kirstie_HKirstie_H Administrator Posts: 11,249
    Congrats, Richard! Nice to hear of a good sales/service customer relationship story.

    MODERATOR /ADMINISTRATOR
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  • boomchekboomchek Member Posts: 5,516
    Thanks for the kind words Richard.

    I have to stay positive. I have a baby on the way and we're shopping for a condo.

    Somehow I gotta make it all work.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • sterlingdogsterlingdog Member Posts: 6,984
    Thanks for the article on clearing my browser's cache. I did that, as well as my history section. Should I clear my cookies file as well? When I finished, I went to your site. I still have to log in just to read posts.

    Richard
  • houdini1houdini1 Member Posts: 8,356
    Boom, I certainly remember feeling the same way when starting out. With an attitude like you have, you will not only make it work, you will be successful beyond your dreams !!

    2013 LX 570 2016 LS 460

  • sterlingdogsterlingdog Member Posts: 6,984
    I keep forgetting how young you are because your posts have such wisdom. What an exciting time for you---new baby and new condo. You'll love both, especially that baby. Don't worry. You'll make it all work.

    Richard
  • sterlingdogsterlingdog Member Posts: 6,984
    Thanks! It's so nice to have positive experiences, especially at my age. :D;)

    Richard
  • boomchekboomchek Member Posts: 5,516
    Thanks Richard and Houdini.

    I'll be turning 32 in a few months. :cry:

    As for the other stuff I'm not really worried. I've never reallybeen a worry wart, or worrying type.

    No point worrying about something that hasn't happenned yet, and when it does happen not according to plan, that's not a time to worry either, instead it's time to figure out another way.

    2016 Audi A7 3.0T S Line, 2021 Subaru WRX

  • isellhondasisellhondas Member Posts: 20,342
    Yes, I have a horse in the race but I wasn't picking on Huyndai.

    I was only stating fact. They have lousy resale value and to a lot of people, that is very important.

    I recently drove an almost new Elantra (traded on an Accord). I wanted to see what it was like and I thought it was pretty nice. It reminded me of a Camry with it's soft, floaty ride. Not a knock. Some people actually perfer a soft ride over handling.
  • fezofezo Member Posts: 10,386
    Yeah, Hyundai has been trying to be Toyota more than they've been trying to be Honda. Definitely a softer ride which I would bet is what the majority wants.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • driver100driver100 Member Posts: 32,638
    I recently drove an almost new Elantra (traded on an Accord).

    I just saw an Accord commercial on TV. They said Honda owners were the most loyal car buyers of all, and you can check it out at Edmunds.com.

    They gotta be doing something right.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • jmonroejmonroe Member Posts: 8,989
    Besides I don't want to look like a big spender in this economy. I think I'll not wash my car for a few more weeks so as not to stand out.

    We are total opposites, where are you from? :)

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • jmonroejmonroe Member Posts: 8,989
    Yeah, Hyundai has been trying to be Toyota more than they've been trying to be Honda. Definitely a softer ride which I would bet is what the majority wants.

    Count me in on the softer ride. That’s why I traded Mrs. jmonroe’s 06’ Sonata for the Genny and kept my 05’ XG350. She didn’t like that idea at first since she was going to be the driver of the XG350 because she’s the type that doesn’t like the idea of getting used to another car. After about a week she said, “I like how this car rides better than my Sonata”. I said, “I told you you’d like it. It’s a softer ride, right”? She said, “OK, if that’s what you call it. I just like it better”. I told you she ain’t a car geek. :surprise:

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • mako1amako1a Member Posts: 1,855
    I'm from NE of the same Burg you're from. I figure you to be from South Hills. Close?

    I saw a Genesis and couldn't get over the similarities to the Solara. I think at least some of the styling cues were borrowed. Tell me I'm wrong.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • jmonroejmonroe Member Posts: 8,989
    I figure you to be from South Hills. Close?

    No! Unless you call being off 90 degrees close. It's better than being way off, like 180 degrees. I'm from the Eastern burbs.

    I saw a Genesis and couldn't get over the similarities to the Solara. I think at least some of the styling cues were borrowed. Tell me I'm wrong.

    WRONG ! What are you on? There is no comparison between the two. The Genny is way better.

    One more swing/miss and your outta here. :)

    jmonroe

    '15 Genesis V8 with Ultimate Package and '18 Legacy Limited 6 cyl

  • tjc78tjc78 Member Posts: 17,245
    WRONG ! What are you on? There is no comparison between the two. The Genny is way better.

    I've had a Solara and now have a Genesis..... night and day! Although the Solara was a fine car (2000) the Genesis blows it away on many levels.

    2025 Ram 1500 Laramie 4x4 / 2023 Mercedes EQE 350 4Matic / 2022 Icon I6L Golf Cart

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