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Comments
Best,
Sarah
GM Customer Service
Since then I have gotten some information and have been told that it might be my BCM. All this sounds somewhat like all the other stories here. Any ideas or thoughts would be appreciated. My truck is a 2000 Sierra 1500.
Sarah
GM Customer Service
Everything has been good since I polished the hot connection under the fuse panel with those issues. There hasn't been any flickering or dead batteries.
But now, it wont shift when placed in M. The truck drives fine in D, but it will get stuck in whatever gear its in if I shift to M.
Is there a computer that I can get reset? A transmission shift module or something like that?
It's probably been this way since my lock-up and skid, but I haven't driven in M since then.
Thanks again.
Regards,
Sarah
GM Customer Service
I got lucky with my M mode shifting issue, there was a broken wire off the shifter arm under the rubber boot on the shifting column. I soldered that together and it works fine.
However, I need a new stereo (kids, pop, gravel road, need I say more?)
I found a used one, its specs read the same as whats equipped in my Denali, but model numbers are different.
Would a stereo with model #: 20785735 fit in my truck, where the stereo that came out is model #:25840249?
Theres no NAV, my truck is BOSE equipped with Rear Seat Entertainment.
If it isn't compatible, I'll remove the faceplate and exchange the parts, see if that'll work.
What would the best email be to reach you at?
Thank you.
Thanking you for taking the time to post. I am glad to hear that your shifting concerns have been resolved. Please email me your VIN and the two part numbers and I will investigate that further for you. Our email address is located in my user profile. I look forward to hearing from you.
Christina
GM Customer Service
I was fortunate, once again, to find an easy solution.
Here in Calgary, a company called York Electronics Ltd. specializes in refurbishing GMC electronics.
They had an exact replacement radio for my truck in stock.
thx,
Greer
I would be happy to look into this for you if you would please get me the last 8 digits of your vehicle's VIN.
Regards,
Sarah
GM Customer Service
Sarah
GM Customer Service
Although a diagnostic fee would generally be applied for a dealership to look into what is going on with your instrument panel, it might be worthwhile to ask them to look into it while you're in for the recall work.
Sarah
GM Customer Service
I owned an '03 Sierra and I received letter stating the instrument panels were defective and GM offered to replace them if they failed before 70,000 miles, but would only pay for the parts between 70 and 80,000 miles. My friends '04 Yukon failed a few months after buying it used from a certified dealer, and as luck would have it, it failed at about 71,000 miles, so he got stuck with a $400 labor bill. After bringing the dealer my letter, they finally agreed that it was a known problem for the '04 as well, as they denied knowledge of the issue at first. Maybe this problem is not well advertised at the dealers or your database? Maybe it is the same problem with Bleudo's '01? It certainly does cause everything to go haywire when they do fail.
I would be very interested in learning of any recalls on rusty brakes.
Do you still have your Sierra? I can check to see if there are any open recalls on your vehicle if you wanted to get me the last 8 digits of your VIN in an email.
Regards,
Sarah
GM Customer Service
I have a 2003 GMC Sierra SLT. My dashboard can not be trusted. Speedo, alternator and oil pressure will randomly give false readings. seats and mirrors adjust themselves. We joke that the truck is possessed.
Can you please check for recalls for me .... last 8 digits on VIN are 31190074
Thanks
Thunder3000
Thank you for your post. There appears to be an open recall on your vehicle for the tailgate. I would recommend getting into a dealer to take care of it. It appears this is a Canadian vehicle. If you are in Canada I would recommend contacting GM of Canada at 800-263-3777. Please feel free to email me directly.
Christina
GM Customer Service
I'm active duty Navy and just purchased a 2008 silverado ltz(last nine of VIN: 481124518) . It currently has 71000 miles on it. I was driving down the interstate when the interior gauges, radio, door locks and temperature indicator all flashed off and cut right back on. Anytime I would use the turn signal the radio would cut off and the 'Park Assist Off' would flash on. It continued to do this the whole way home (approximately 30 minutes). I parked the truck and shut it off. Let it sit for about 30 minutes and then went to crank it up. Initially it acted like the battery was dead. I tried a second time and the truck cranked right up. I haven't taken it to a mechanic yet. Help please???!!!!
Thank you for your service to our country - it is appreciated!
I checked your VIN in my systems here and do not see any open recalls; it looks as though you are out of your Certified Used Bumper to Bumper extension, but the following warranties are still in effect until the date/mileage indicated (whichever comes first):
Powertrain Limited Warranty until 09/18/2012 or 100,013 MI
Corrosion Limited Warranty until 09/18/2013 or 100,013 MI
Emission Select Component Ltd Wty until 09/18/2015 or 80,013 MI
Please let us know if you decide to go in to a GM dealership to have this looked into as we're available to assist in whatever way we can.
Best,
Sarah
GM Customer Service
I found this problem, on mine was caused by my new K&N airfilter oil! Now I get another mile to the gal.
john3low
I'm afraid that I don't have the technical expertise to say one way or another. Were you looking to locate a dealer in Raleigh? I'd recommend visiting the Chevrolet brand page - you can find nearby dealerships through their "Find a Dealer" tool. If we can be of further assistance, feel free to get in touch at socialmedia@gm.com
All the best,
Sarah
GM Customer Service
Thank you for taking the time to post your concerns and experience. I would recommend speaking with your dealer of choice. Let me know how things go at the dealer. Please feel free to email me directly at SocialMedia@GM.com. Please include your VIN, and current mileage. I look forward to your response.
Christina
GM Customer Service
Any ideas?
I checked your VIN to see if there were any open recalls on your vehicle, and there are not at this time. Given your mileage, you are outside of your Bumper to Bumper warranty but still within the following warranties until the date or mileage indicated (whichever comes first):
Emission Select Component Ltd Wty until 11/30/2017 or 80,231 MI
Powertrain Limited Warranty until 11/30/2014 or 100,231 MI
Corrosion Limited Warranty until 11/30/2015 or 100,231 MI
If you were to decide upon visiting a dealership to have this concern looked into, please let us know as we're available to assist in the process in whatever way we can. It may be a good idea to wait until this matter occurs more frequently if you decide upon this route. There would be a diagnostic fee involved and the technicians would need to be able to duplicate the event or have engine codes to read in order to move forward in the repair process.
Best,
Sarah
GM Customer Service
Thanks
I'm sorry to hear that your dealership was unable to duplicate or diagnose the cause behind the throttle closure you described. If we can look into this further with you, please send the following information to socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
Best,
Sarah
GM Customer Service
Let me help you as I have learned that either GM Engineering or GM Management has chosen to provide very poor databases or info on the defects on these trucks to Customer Service and their dealerships. GM issued a letter approx. in 2006 by Scott Lawson, General Director, Customer Service. Dashes in 2003 and 2004 are known defects ( may apply to other years as well). In the letter GM will not replace the dash unless you had the failure occur. Likely a known electrical manufacturing defect that presents itself intermittently, so good luck if you are on vacation. They extended the warranty to 7 years or 70,000 miles. They were sued over this short coverage period and then extended the dash replacement to 80,000 miles but you pay labor. Looks like you are stuck with the bill on this one. I had to bring my letter in for my friends 2004 which he had just bought used from that same dealer to prove it and the dealer finally paid for the dash. I actually think they take the cores for rebuild ( must be they know exactly what their mfg defect was)
One other critical safety item that GM customer service does not keep in their database is the sudden failing brake lines in 2003 and 2004, but I have heard them go back to 2000. Lines rust, but theirs rusted real fast like I have never seen in my 35 years of driving in the NE, so the improper steel composition was used. You will note they now coat their brake lines. Your first failure will likely occur above your frame rail behind the drivers front tire. Correctly engineered brake lines with steel may rust, but they will typically seep. These trucks ( and it may have only been a run of them as all don't display this) will suddenly burst, typically during a sudden or emergency stop. The dual master cylinder tends not to do what would would expect as you are left with nearly no brakes. Replace these for the sake of your safety and others. I would not trust a GM replacement, but you can get SS aftermarket. This happened to me and had it not been for a shoulder I could veer off itnto, my GMC would have been decapitated beneath a tractor trailer. This was investigated by the NHTSA in 2008/09 and then suddenly the case was closed. You will remember that Toyota had rusty frame issues around these same years and actually bought trucks back from their owners, GM unfortunately does not even want to acknowledge this safety issue existed, so although GM Sarah is trying to help, you will find she can find nothing in the records. I had received the investigation forms from NHTSA. s I guess if they just keep quiet about it, the trucks will just eventually come off the road.
There was guy on here last year with similar year and had the exact problem as you. He was getting a lot of run around from the dealer, endless trips back and forth as the problem came and went. He was actually able to get a video of it and posted it on youtube and got a lot of attention. Apparently he did get a call from GM and then within a few days all the videos were removed from the net. Not sure if the Customer service reps have a record of that. Get a video of it if possible, because without it, I doubt you'll have any luck at a GM dealer if it isn't doing it for them. Good Luck!