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Scion xB Windshield cracks
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Comments
Zero deductible "comprehensive" is not the same thing as "zero" deductible on your collision. Two different things here. I have 500 dollars deductible on my collision and zero deductible on my comprehensive.
Insurance agents sometimes are not the smartest even when it comes to their job. Good luck.
I was/am still bummed out but at least I saved a very exspensive windshield ?
At 500 dollar deductable will not replace if it can be repaired...
I think there is an issue with these Scions
But Toyota has no intention of solving this toilet paper front end .
Scion xB's don't have a front end issue, THEY HAVE A REAL PROBLEM !!!
David
scion and toyota know of the problem cracks caused by exess tention on the glass.
There are a lot of people with that problem SO BEFORE YOU PAY FOR THE GLASS TRY TO MAKE SCION OR TOYOTA PAY FOR IT :mad:
(My windshield has the "L" shape crack behind the rearview mirror.)
I now have 2 cracks and 4 chips (excluding the chip that is in a crack).
I paid to get the 1st chip fixed. Then a few weeks later, while driving on the interstate, I noticed a hair on my window (it started at the bottom and worked its way up)...as it grew it still took me awhile to figure out what it was (there is no chip present). After less than an hour it was 18" long. Since then I stopped fixing my chips (they don't seem to grow ... except for the one that does the L shape from the top of the window -- but that grew a foot before I could even pull off the interstate).
If I paid $55/chip, I'd be at $220 and still have 2 gigantic cracks in my windshield -- no matter what you do, the big cracks happen too fast to save the windshield. It's not worth paying anything for chip repair on an xB, because you're still going to have to replace the windshield everytime your state mandates an inspection (I'm lucky that my state doesn't require one for another year and a half...but after that I'm going to have to replace my windshield annually ). I love the convenience of my vehicle, like getting consistantly over 30mpg [and teasing co-workers when they mention that they pay over $100 to fill up their fuel tanks]. But this window thing really sucks.
I woukld love to write Toyota...and see what happens.
Any advice tips etc. would be awesome.
THANKS
Of course, my local Toyota denied it, using a ball point pen as he pressed into the crack then said "see this small pit, yep, it is from an impact", very bad.
At first, it was Toyota sludge issue as I had my 2000 Camry, then it was transmission issue with my wife's Lexus ES330. Now this windshield crack that Toyota would not fess up to. I am thinking I no longer want to buy Toyota.
So, I bought my 2006 used (certified from Toyota dealership) last November, has 21K, but does have two small cracks that I needed filled near the bottom of the windshield. Should I just have my insurance take care of this or do you think it's covered by the certified warranty?
Priced the new glass at $238.00 installed, some outfit in Glendora, Ca. Deffinitly not worth going to insurance for a claim. Can live with it, hardly noticeable so will wait until something else happens or I get ready to sell or trade in.
The one thing she did say, for ANYONE READING THIS: don't waste your time with the NHSTA, they don't pay any attention to that. EVERYONE please call Scion at 866-707-2466 and make a complaint. That is the ONLY way they will take our broken windshields as a true issue/design flaw or whatever you want to call it. :sick:
I had same crack (See Post #178) and Scion Corp replaced it free of charge based on "Good Will". It took many phone calls, Scion person was super nice and professional but she did deny my claim "it cracked on its own" in the beginning.
Now, I am afraid to leave my car outside with windows closed, and it should not be that way. Life is busy, I do not really have time to call Scion or dealer visit for some design flaw.
I have had my rear windshield crack three times, but it is always overnight, so I am not sure if someone is breaking it or what. The police think I have a problem with the neighbors, but I have lived here for 23 years and have only had problems like this since I bought my Scion. I am now parking it in the garage to see what happens. I told the police I have never called them in 22 years so I dont think I have a problem with the neighbors. I just dont understand this. Then my husband was mowing the edge and a pebble hit it and guess what - the windshield was in a thousand pieces. They glass place couldn't believe it was me again, I am so embarrassed, they know me by name.
K
Regarding a class action lawsuit. One was filed in California by attorneys Jeffrey Fazio and Dina Micheletti on behalf of Justin Bauer "and oall others similarly situated" vs. Toyota Motor Sales USA, INC filed on July 25, 2007. I printed this out back in April. Now, August, I can find nothing on the internet.
I too filed with the Feds. and called Toyota. They were extremely helpful and sent me a letter which states that I can have a free replacement windshield ("L" shaped crack behind the rearview mirror.) but, I would have to pay the Dealer for labor. I have yet to replace the windshield because of so many others who have had multiple replacement windshields. But, I will NOT pay for dealer labor costs because as I see it, Toyota is admitting a problem. This is my eigth Toyota having driven them since 1969.
I had asked if there were a "Silent Recall" on the xB's cracked windshield. My 1987 Camry had a number of these "Silent Recalls" which meant that the dealer would fix your problem at no costs.
Page 8; line 9...
"The dealership used what is referred to as the "pen test" to reject Mr. Bauer's warranty claim, leaving him responsible for the cost of replacing his cracked windshield."
Page 8,line 22...
"The pen test involves tracing a crack up the windshield with a pen. Plaintiff is informed and believes that, if the pen hangs up on the slightest pit or other blemish on the windshield, it is deemed ostensible evidence of an impact and the dealer is instructed by the Defendant to refuse coverage warranty."
When I took my '06 xB to the dealership...sure enough, the Service Manager took out his pen and started at the end of my "L" shaped crack and traced the crack backwards to the top of my windshield where he said there was a 'pit' where a pebble hit the windshield.
After speaking to Toyota Customer Service, I did get a letter stating that they would replace my windshield for free...I would be responsible for the dealers labor costs.
Like some of you had already posted. One morning last week I woke up to find a long "L" shaped crack that started (sitting in the drivers seat) from the right side of the passengers seat all the way to the almost middle of the windshield. This crack wasn't there prior the night before and there was nothing that hit my windshield that would cause such a long crack.
I called Scion directly, and after being a little persistant she recomended that I tell everyone who is having this issue please call into Scion directly. The more phone calls they get the better chance that this problem will be recognized. The Scion rep was helpful, she case me a case # and told me to get it diagnosed at my dealership. Once i got the diagnoses she said to call them back and they would assist further if it was a flaw.
So if you have this problem please call Scion with the issue and proceed to contact you dealership for the diagnoses of the windshield.
Someone also contacted me not too long ago and said they wanted an xB and said they were going to run a CarFax report to see if the vehicle they were interested in had the windshield issue. I told them that since this isn’t a major damage issue a CarFax report will most likely not include this defect since windshield glass is replaced on a daily basis by thousands, if not millions, of drivers.
In my opinion I say steer clear of the xB and look for something that is built better. :lemon:
Also, Scion is telling you not to contact the NHTSA because legal firms will pull this information to fight Scion/Toyota in court. Make sure you always make a complaint with the NHTSA because the numbers will not lie if they are pulled into a class action suit. :P
Are they mentioning whether they are 2008 or 2009 owners? I know of the problems on the 2008s (and other earlier models), but I'm not finding anything online about the 2009s, one way or another, other than someone saying the windshield is a slightly different shape on the 2009s.
I had intended to keep the car for 10-12 years. What I am wondering is whether I should trade it in after we get the windshield repaired. I bought the car because it was comfortable, affordable, and predicted to be reliable. If we need to frequently replace the windshield it is no longer reliable or affordable.
What is the experience of owners that have their cracked windshield replaced? Is this a one time event or does the windshield crack periodically even after it is repaired?
It's in reference to Bauer v. Toyota Motor Sales, U.S.A., Inc. case number BC 374017.
I got it today requesting my approval to disclose my personal information to the plantiffs attorneys regarding my complaints to their so called "customer service department."
Bauer, I don't know who you are, but I love you!!!!!!!
I love my car. In fact my husband and I are thinking of buying another one we love it so much.
I've posted my opinions before. Read #72,78,133,148 &171. I've also installed an
AVS brand bug shield. I like the Bug Shield whether it helps or not. I believe that
the combination of the strut bar that I made and the Bug Shield are the primary reasons as of today I still have the original windshield crack Free.
Good Luck
What insurance do you have?
This windshield issue is ultimately why I chose not to buy a Scion and purchased a different car this week. It's a shame, since I loved the Scion, but it seemed like too much of a gamble on whether I'd have these problems or not, and I shouldn't be worrying about something like this on a new car.
I bought one of the first 08 Xb's and now have 50k on it. I have also replaced the windshield twice due to pebble damage becoming a crack ( Flat windshield design by Scion sucks) My latest windshield is aftermarket and seems fine. your "L" deal may be from factory glass defect in some of the windshields (not mine) GO aftermarket
now available.