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Any further progress made with your vehicles since your last post?
Sarah
GM Customer Service
If I have read correctly, you live in Canada? Have you been working with customer service through GM of Canada already on these concerns?
Best,
Sarah
GM Customer Service
Then at about the 70K mark my speedo and fuel gauge both started failing intermittently. Got estimate on cost and thought forget it!
About 6 months ago decided I would look to fix myself and found this forum with everyone describing the problems so I contacted GM Canada. Tried to play hardball with them to get the full cost of repair for both items but they wouldn't. They would only stick with the 50% coverage. I decided against the repair again but last week I relented and took it in to my local dealer (Park Lane in Sarnia, Ont.)
As per the special coverage 10054 they charged me the diagnostic fee (I think about 80$) and then covered 50% of the rest of the bill to replace the fuel sending unit. I think my total bill including diag. fee was 297$ (So about $220 for the fuel sensor repair.
I was told this repair would fix my fuel gauge issue but the cost to repair the speedo. gauge would be about $503. They told me they would have to replace the entire instrument cluster to fix the speedo. I opted out of speedo fix but got them to fix the fuel gauge sensor per policy.
I received my Envoy back about 5 hours later but the gauge wasn't reading correctly yet...it was off by about 1/4 tank. I felt I'd already invested (wasted) enough time that day so I went home and called the service dept. and told them what I'd found. They said to bring it back and they'll look at it again but maintained that replacing the sensor should have fixed the problem...
I will update when I take it in for followup repairs
Also anyone know anything about fixing the speedo gauge on cluster??
HAHAHAH...i REPLACED THE HEATER core on wife's 2000 jimmy/Envoy. it was BAD!!! 2 day project. It required removing the COMPLETE DASH....i have all the photo's to prove it. you say "it wasn't bad" because YOU didn't have to do it...OR your model actually was not that bad. i had discussions on other forums re: this dash removal...everyone was asking me how to do it. They also took 2 days to do it.
Haul all this American junk to the scrap yard. Recycled Chryslers from Japan are sounding better everyday!!!
I have a 2005 Envoy with Gas Gauge problems as well. I am sending you an email now with the details.
Thanks!
Jacob
If you read my post from Nov. 28th you'll see I spent at least five hours there on my first visit and the gauge was still off by 1/4 of a tank when the repair was finished. I'm posting an update to this in a minute.
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
As stated the dealer (Park Lane in Sarnia Ont. Canada) replaced the fuel level sensor in the tank under the special program 10054 (I think), but when the original repair was complete the gauge still read 1/4 tank less than actually in the tank. The dealer maintained that this should have fixed the problem as they had also tested the fuel gauge and it was working correctly. They said to bring it back...they'd have another look.
Booked an appt. and brought it back in on Dec. 19, 2011. They pulled out the fuel level sensor they had just put in a month earlier and stated that it appeared faulty, that there was a design flaw in it that resulted in some wiring preventing the float from being able to float all the way up when the tank was full. They also noticed some wear on the wiring insulation. So they installed another new sensor and somehow attached the wiring so it wouldn't interfere with the float when the tank was full. When I received the Envoy back I checked the fuel level, it didn't look any different to me than when I gave them the truck in the morning. I went back inside and told the service rep. He said the only way to tell was to fill it up again and we'll see if there is any change. They were adamant that this would fix the problem. I filled the vehicle up and there was some improvement.
Now when the fuel tank is full...I mean jammed full. The gauge still reads about one needle width below the full line. Every other car I've driven, the gauge will at least hit the full with most going slightly past the full. So I would say it's still off somewhat.
However, I think I am done investing in the time and grief of looking into this further. It's reading fairly close to actual and when the fuel level drops the gauge works as well...for now.
On to the speedometer gauge now. I have found two local places, one in Sarnia and one in Ingersoll that will replace the stepper motors on the instrument cluster for a hell of a lot cheaper than the delerships estimate of $500+. These places also state the cluster doesn't need to be calibrated to the vehicle which the dealer was adamant about. Anyone know anything about this?
My GMAC Mortgage lender LIED TO ME TWICE...they returned forebearance payment saying it was late ,when it was 5 days early.
GMC & GMAC is SO SCREWED UP.....run away as fast as you can!! Do it now!!!!!!!!!!
I'm re-registering my '72 BMW 2002 & '75 Opel 1900. They are simple 4 cylinder carburated vehicles that run GREAT, require no emissions, good gas mileage, no computers. WIN-WIN-WIN situation!!!!!
Also amazing_jess84...I would keep copies of all receipts if you have to send in originals...you know...just in case something gets lost.
super disappointed with GMC... there must be some way GMC can be made to take responsibility...
If you would like to establish a Service Request through Customer Service, please send us an email with more information including your name/Edmunds username, contact information (phone and address please), the last 8 digits of your VIN and current mileage, and the name of your involved dealership and appointment information. We would then be able to evaluate the situation and explore any options that may or may not be available.
Regards,
Sarah
GM Customer Service
my 2004 gmc envoy which has 112,000 miles has fuel sensor issues. I wanted to know what GM is doing about this issue? Please let me know. my email is lusi_delgado@yahoo.com
Please let me know.
If we can look to see if there are any open recalls associated to your vehicle, we'd be happy to do so. Please send us an email at the address located in my profile with the last 8 digits of your VIN and we'll get you any information we find.
Best,
Sarah
GM Customer Service
VIN 1GKES66M566152198
all email in profiles on this site say private.
Thank you guys for letting us know that our email address was not showing up. Not sure what’s going on with that. Please feel free to contact us at SocialMedia@GM.com. Have a great weekend!!
Christina
GM Customer Service
VIN: 1GKDS13S352386203
Steve
Be prepared to pay the diagnostic fee, then half the 600 dollar cost for the fuel level sensor replacement under some special repair order they have created.
I pulled your VIN and there may be something on your vehicle that pertains to this; I would be happy to discuss it privately if you wanted to email me at sarah_grace@gmexpert.com (please include your Edmunds username so I'll know who it's from!).
When are you headed in to your dealership?
Sarah
GM Customer Service
I used to cruise through that neck of the woods back when Dudie's Diner was just a half mile or so north of where Dossetts is now. :-)
If you read every page of this thread you will find more info on it. Stealerships charge $800 to do the job (parts included)
P.S. I started this 16 page thread back in Sept. of 2006.
Good luck...you're gonna need it.
We can check to see if there are any special coverages or recalls on this situation with your Envoy. Please send us the last 8 digits of your VIN to our email at socialmedia@gm.com
All the best,
Sarah
GM Customer Service
Very dissatisfied 2005 GMC Envoy owner!
All your questions are answered throughout this entire thread.
I replaced my sender myself for $68? Yes, Stealerships want $600 & up!!. Good luck.
Hi lerk,
I'm glad to hear that you are taking your vehicle to the dealership for your concern. Please feel free to follow up with us regarding your visit and the service that was provided. We can be reached at socialmedia@gm.com. We look forward to your feedback!
Kristen A.
GM Customer Care