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Have you spoke with a dealer or Customer Assistance? Can you please provide your VIN? I look forward to your response.
Christina
GM Customer Service
About an inch away from submitting a Lemon Law claim on the vehicle.
VIN: 1GNUCKE03AR197361
Here is my issue. 2009 Tahoe LT, 35000k miles on it. a year and a half ago, at 5k miles, i rear ended a lady, the hit caused damage on the front passenger side and my wheel as it was turned. Alignment out of wack and stabilizer and traction control were messed up. Body shop fixed the front end, mechanics re-aligned the front. Drove it, still not fixed. brought back and the steering column jumped teeth, so they replaced the entire steering rack. Drive it and now i have an issue that if i hit a bump the front drivers side bounces (not all the way down the street but enough) and the steering wheel shakes also. If i am on the highway and there is a slight turn in the road and i hit a bump, i swear my car is bouncing sideways, like it is skidding on the pavement and it scares the crap out of me. I bring it back, hit the bump for the mechanic and he says the struts are bad, take it back to the dealer as it is under warranty since they didn't think it was the results of the accident. Chevy looks at it, says everything is good underneath, drives it and says it is within specs and couldn't get it to bounce. Said they rotated tires and all was good. Drive it the next day, hit the same bump, does the same damn thing. Take it back (Sucks that Chevy doesn't have loaners so hard to find time to take off work and wait for it.) They test drive with me, can't find a bump to save my life around the dealer. Mechanic bounces on the bumper and the drivers side probably bounces 4 or 5 times before it stops, passenger side bounces 1 or 2 times and that is it. Service manager says it is within specs, can't replace struts. Here i am near my 36000 mile warranty and still the same issue and don't know what to do. Could it be something other then the struts, stabilizer bar or something that i need to look at. If the strut isn't leaking it seems they are saying they aren't bad. I had a 07 tahoe and it drove awesome and smooth at 70k miles and this was the same until i hit this lady. Any help or advice please. Chevy won't help me.
Thanks everyone.
PS: I have consulted and hired my own independent former GM employee to inspect the vehicle who tells me they have known about this vibration issue for years and never even made an attempt to diagnose and repair. There are several issues from the 6 speed transmission to the chassis. The GM solution, make a muffler bracket to absorb some of the vibration. Is that american ingenuity or what...
Research before you buy, don't be an idiot like me and presume if you spend over 50K you will get a vehicle that you can drive without immediate repairs or drive without annoying vibrations.
Gene Y
FL USA
Disgusted
Disappointed
Tony Z. jathlon@hotmail.com
Models:2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT
2007-2008 Chevrolet Avalanche, Silverado, Suburban, Tahoe
2007-2008 GMC Sierra, Yukon, Yukon XL
with any of the following Tire RPO's:
- QSS (P275/55R20)
- QXT (LT265/70R17)
- QST (P285/45R22)
- QIZ (LT245/75R16)
- QAS / QAN (P265/70R17)
- QJM / QJP (P265/70R17)
Attention: Proceed with this bulletin ONLY if the customer has commented about this concern AND the EI number is listed in GMVIS. If the customer has not commented about this condition or the EI does not show in GMVIS, disregard the bulletin and proceed with diagnostics found in published Service Information. THIS IS NOT A RECALL -- refer to Service Bulletin 04-00-89-053A for more detail on the use of Engineering Information bulletins.
This bulletin is being revised to add tire RPOs QST, QIZ, QAS, QAN, QJM and QJP. In addition, step 11 has been revised to request the 11-digit DOT number of the tire. Please discard Corporate Bulletin Number 07-03-10-013 (Section 03 -- Suspension).
Condition
Some customers may comment on a vehicle/tire vibration.
Cause
GM Engineering is attempting to determine the root cause of reported tire vibrations on vehicles equipped with P275/55R20, LT265/70R17, P285/45R22, LT245/75R16 or P265/70R17 tires. GM has a need to obtain information during diagnosis and BEFORE repair. This information will be used by engineering to "root cause" the customer's concern and develop/validate a field fix.
If the customer's concern can not be duplicated -- disregard this bulletin. If the customer's concern can be duplicated, complete the following steps. Be sure to note the following information on the repair order:
Verify that the VIN and mileage listed on the repair order is accurate. Describe the customer's concern (i.e. shake, buzz, roughness, tingling). Note when (mph, idle, accel, decel, etc) and where (steering column, seat, etc) the vibration is felt. Document the tire size and manufacturer of the tires currently on the vehicle. Inspect the following components to verify that they are in good working condition. Note any "faults" on the repair order:
• tire/wheel assemblies
• steering components
• suspension components
Install the J 38792-A (Electronic Vibration Analyzer -- EVA) sensor to the component identified by the customer as the most respondent to the vibration. If no component was identified, install the J 38792-A sensor to the steering column. Select a smooth, level road and slowly accelerate the vehicle up to highway speed. Observe the vehicle for disturbances that match the customer's description and note the following conditions:
• Vehicle speed
• Engine RPM
• Transmission gear range and specific gear
• Vibration frequency reading, detected by the J 38792-A
If the sensor was originally placed on the steering column, and the vibration seems to excite a particular component of the vehicle more than the steering column, move the J 38792-A sensor to that component and repeat steps 6 and 7. Does the frequency data clearly fall within the tire/wheel parameters? (Refer to Symptoms -- Vibration Diagnosis and Correction, found in SI).
• NO -- continue to diagnose and repair the vibration not related to the tire and wheel assembly. • YES -- proceed with Step 10.
Using the HUNTER GSP9700 Roadforce/Balancer, measure the roadforce variation of each tire/wheel assembly. Also, with the original balance weights still installed, measure the inboard and outboard imbalance. Record the findings on the RO. Record on the repair order, the 11-digit DOT number found on the rim flange of the tire.
PRIOR to making any repairs, contact the engineer listed below with information from your diagnosis. The engineer will provide direction to repair the customer's concern. For vehicles located in SE Michigan, the engineer may need to physically inspect the vehicle
I'm sorry that this vehicle concern interfered with your Thanksgiving trip. Would you be willing to email us more details so we can further check into your vehicle's information? Please include your name/username and the last 8 digits of your VIN.
Best,
Sarah
GM Customer Service
Sorry for joking, but almost every vehicle they produce has a serious flaw.
Our premier U.S. company has become obsolete, and only aggravates its customers. ( "nothing wrong with your car, they all do it")
So I just got my truck back today from a local drive line place and it feels great. No vibration. They removed my drive line, cut it, phased it, welded it back together, balanced it and reinstalled it. Guy says he does it a lot.
Also on the drive home I noticed the tranny was not shifting back and forth. Could it be that the drive line issue was putting "junk" into the data that shifts the tranny? And the pedal response feels better now. I always felt the truck was a little sluggish but shrugged it off as symptomatic of a 3/4 ton 4x4.
The elliptical (as opposed to perfectly round) rotation of an unbalanced, out of phase drive line robs power and response. I suspect my gas mileage may improve as well. Thanks for reading and I hope this helps some one.
My wife and I bought our '08 LTZ Tahoe new. It has 48,000 miles on it now and the past 8k it has started with this strange vibration. It only happens when driving about 65 to as fast as you wanna go, but at the same time when you're only lightly on the pedal or gently getting back on the pedal. So on my dashboard I went to the Instant Economy screen and figured out that its vibrating on 4 cylinders. I also have owned an '08 LTZ Avalanche, '07 LTZ Silverado and '09 LTZ Tahoe and from what I remember it also seems like our "current" Tahoe is trying to drive a little more on V4 than I remember any of my past vehicles doing. This tahoe stays at 4 even once you get on the gas and it vibrates and in my past vehicles I remember them instantly switching back to 8 as soon as your foot touches the pedal.
After a decent trip, your foot will be numb-er than heck and passengers are like "why does the floor keep randomly vibrating?"
HELP!!
Why do GM's fall apart after 3yr/36k Bumper to Bumper Warranty expires? This isn't our Tahoe's only funny problem... Makes a weird buzzing/fart noise when put in reverse on cold start that comes from the dash. :confuse: The outside window trim on the back door is no longer in place, it goes up when you roll up the window. And not to mention whenever I go over a bump it sounds like something major is loose in the back (like the third row or spare tire) but I took the 3rd row out and spare tire is tight. Like something in a compartment getting shaken around, but I don't believe there to be anything back there?
Hope that you find the smoking gun.
I had the 10-15 sec vibration mentioned here, the constant vibration at 67-77 mph, the low speed shudder and the changes during cool weather, varying surfaces and load. All these issues are mentioned by different people here. I thought I was insane and other people did not believe me until I put them in the car and made them motion sick at 75mph.
I decided to buy a new SUV and found very few provided the load volume I needed. Based on price, and without too much research, I bought a 2012 Tahoe, brand new. I did a maiden voyage from Tifton, GA to Savannah, GA and promptly turned around and delivered the car back to the stunned dealer. I cancelled the check, grabbed my old Tahoe keys and left. The 2012 vibrated EXACTLY like my old Tahoe and I cannot face going down that road again.
The dealer called me back a few days later to try and persuade me to take the 'fixed' vehicle. I asked for the shop card and found they'd balanced both rear wheels and had to rotate the tires on the rims to get to 'GM Spec'. What a laugh. Anyone with a brain and Google can see that there is a massive problem with these vehicles. The dealer did not deny this and tried to sell me a Traverse as a replacement. Thanks, but no thanks.
I've since looked at Durango but the V6 and V8 both have transmission problems that come up on plenty of websites. Expedition is just too old and dated, so I am probably going to pay more (up front) and buy a Sequoia. The state of American-made vehicles (and Nissan made here) is atrocious. The apathy in the system, and in the dealers is ludicrous. I tried buying a Tahoe in Savannah from the local dealer and they treated me like a dog because I would not buy their top-of-range units standing in the lot. They all drove poorly when test driven.
Don't waste time with tires. The first time you have them rotated / balanced etc. you'll be back where you started. Driveshaft phasing seems to be the answer but GM cannot do more than replace the driveshaft which does not fix it. It needs to be cut and aligned, not an option on a brand new car.
When my transmission failed at 75k miles, I shared the replacement cost with GM based on my vibration history. I think it helped but it may be the source of the problems too.
I have a 2007 Trailblazer (wife's car) that rides like a dream but it only has 26k miles so may junk out as well. GM, go to __ll, you have no right to be in the market in 2013 with your compromised engineering, poor service and incompetence. The Chinese are coming and you have no defence if your leave your gloves down like you are doing. As for consumers, go elsewhere folks as this marque is never going to survive without another government bailout, sorry.
Just cannot imagine why all three local dealerships in San Antonio could not id.
We call "b.s." on this issue. 1. I'm afraid to drive it with little kids in it. What is the vibration slowly loosening up?! and 2. I did NOT pay $50K+ for a vehicle that has vibration issues! Absurd!
Has anyone else run across this with 2012s? Did you fight to get it fixed? Purchased back? We're contacting a lawyer and looking to fight to get this resolved. From what I've read so far on here, seems this has been an issue with older vehicles as well. Hope Chevy tanks and doesn't get another bail-out!
:lemon:
We're sorry to hear about the situation with your Tahoe and understand your concern with the vibration you feel in your vehicle. As GM engineers determined that it was normal, there is likely little more that we at Customer Service could do aside from documenting your concern. If you wanted for us to do so and check to see if there was anything we could do, please email the following information to us at socialmedia@gm.com: your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership.
Thank you,
Sarah
GM Customer Service
First, it's a Suburban, not a Tahoe. Second, with all due respect - I really don't feel comfortable just randomly emailing out my info to someone on a social forum, claiming they are a Customer Service person, that wants my name, address, etc. If GM wanted to "help" I would think the engineers who were flown to our location would provide us with options. Not a flat-out "It's normal. Bye." and nothing more.
@stan99 - Awesome you got your Suburban bought back! But you had to purchase another GM vehicle to get that deal? I definitely don't feel comfortable with that. We've tried all along to get them to buy back. We had it in the shop once. The service manager agreed it wasn't normal. Replaced all the tires. When we said we still felt it, he rode in it again and felt it still. We'll get it in two more shops and then we'll pursue legal action. Some dealerships are flat-out refusing to even look at it. I don't want to drive it with my little kids in there either - what if this vibration is slowly shaking something loose? Talk about a safety issue!
If you don't want to communicate by email, there's also a phone number you can call. Or you can use postal mail. And there's a Click to Chat link at the Chevy site (under Help).
Chevy Contact Information
Thank you for sending more information our way - you sent it to socialmedia@gm.com , correct? Also, I want to apologize for misreading some parts of your original post that I responded to. I should be more careful, and not that it's an excuse but I see a lot of posts over the course of a day. Again, I apologize for not giving your post my full attention.
I will check with my coworker Christina to see if she has received your email. In the meantime, have you heard back?
Sarah
GM Customer Service
No worries. Yep, sent it to the email you stated in the last post. Let me know if you didn't get it. Thanks!
Well, we've hit a brick wall. GM won't talk to us. Apparently once the engineers look at it and make a decision, they won't even discuss the issue anymore. So we took the Suburban to a second dealership in the area here and were told that: 1. they felt the vibration and recommended swapping out the tires (at a cost to us. reason covered in #3); 2. upon inspection to fix said vibration issue, they noticed that the original shop damaged the rims we have; 3. there was no record in our file that tires were swapped out at the first dealership so we're no longer covered under warranty for tire problems; and 4. oh, but now that you're here, we'll go for a ride with you so you can show us what exactly you're talking about -- "oh THAT? that vibration is normal, so there's nothing we can do to fix it." WTF?
We met with the owner of the dealership we purchased from and he won't budge on this either. He said that "this is just how they drive." He's offering to swap out the vehicle - for the low trade-in price and paying for the new vehicle - some deal! Hahahahaha!!! Not. Basically, those of us that feel this vibration are a small percentage of the owners that have issue with it. Not enough of a percentage of owners for GM to even care about this problem. Damn us for wanting quality!
We told the owner that we were going to consult with our lawyer before we make any decisions. I do NOT want another Suburban (or Chevy product) - especially if this is "normal". As of now, it looks like we'll either have to continue to pay for a product that drives us insane, or eat it and unload it. I'm livid.
The best part was - the two dealerships we had the Suburban at so far, apparently hate each other and talk smack about each other to us. Awesome professionalism!
Hope you have better luck. I'm waiting to hear back from our lawyer still. Let me know if you find out any other options.