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Comments
I drove my new truck around town and all was fine, but when we hit the road the vibration was noticed right away. I'm running the same 20" that it came with. The local dealership just informed me that my Tahoe was tested and compared with others in their lot and all ride the same but they will re-balance the tires. Not the answer I was looking for.
I should have listened to the wife and purchased what she liked, the Infinity QX56, but I wanted to stay American made so I'll have to hear it even more.
If you have any input, suggestions please share!
We're sorry that your new Tahoe is turning out to be a frustrating vehicle for you. If you would like for us to check into this further, please email us the following information at socialmediagm.com: your name and Edmunds username, your phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
Sarah, GM Customer Service
GM customer service will only track and monitor the situation. They do not make any discussions.
You need to find out who the GM rep is for the dealership and document everything you do and all communications. Do a recap of all meetings and send emails to the Person you are dealing with at the dealer probably the service manager. This is what made my case. I had weekly emails that summarized everything talked about, reviewed and discussed. Stick to the facts and details.
FYI, my tires were balanced and rotated but the vibration still exist.
We have a BBB claim now. A note out to GM for a lemon law notice. And GM reps that are contradicting themselves, worthless, and way out of their league on this one. Today we were told that GM has two case numbers for us. They also said that the local dealership here should have the "Engineers'" report, while the dealership says that GM should have that report. Then while talking to the GM rep, she started telling us what the Engineers found -- um, how do you know if you don't have the report?!!! *!!* This is just ONE example of how ridiculous they have been to deal with! The rep then said that she needed to call back. When she called back, she said that our case is with legal and she can't comment any more. So now it's with the legal team? In the 5 minutes you were off the phone? So odd. This is the most unprofessional business I've EVER dealt with! You know what they say ... "Customers who have a good experience will tell at least 2 people. Customers with a bad experience will tell EVERYONE."
Good luck prontohr!! Keep me posted. I swear this whole debacle is screaming "Class action lawsuit" ... :mad:
After my Tahoe got tires balanced and rotated the problem still exist. On Friday 15 Sep, 2012 I drove it back to the shop and although my vehicle had been there all day I was not given an update until 4:30pm. Ridiculous. Well, the dealership needs to do more testing. This time they will re-balance the tires, mark the tires and rims, road test and recheck because the tires may slip from the rim and may also loose the balancing weights. Go figure, how safe is this?
If the tires and rims do not slip, this time, then they will replace the drive shaft. I was asked to take a drive with the technician so that I could point out exactly what the vehicle is doing. Well, yeap, the tech noticed and felt the vibration. So to all of you: No, WE are not crazy or making up things.
The new testing and maintenance will take a couple of days but i can't be without wheels so I headed back into the dealership show room and spoke directly with the new sales manager who is also the overall dealership manager.
I explained my situation and asked me to allow him time to address the issue. My point to him was simple, i don't want this vehicle even after it is fixed. I have a bad feeling that it may happen again.
So he gave me his personal 2013 Tahoe LTZ for the weekend as a loaner.
I will put this loaner through the test and report back. What a headache, and class action? I think I see it coming up on the horizon!
We're sorry to hear how dissatisfied you are with your new Suburban and see that you have worked with Customer Assistance on this. Would you please send us an email with your Service Request number (or the last 8 digits of your VIN) so we can check into this further? Have you tried going to an alternate dealership for a second opinion?
Regards,
Sarah
GM Customer Service
I told everyone about my bad experience with a Chrysler/Dodge product from 1995, and yet, they somehow manage to stay in business repeatedly making crappy products.
How in the world do companies that cause these hassles and problems stay in business??? I have no idea!
Oh wait, Politicians deemed it a good idea to use OUR tax money to bailout these companies; in some cases, multiple times (for Chrysler).
I also have LTZ...drove 10-15 other suburban’s and all had vibrations. Granted some were different but there were two with the exact same as mine. I gave up trying to find one without vibration. If you have all this documented with each trip and you want to take it further you will have a case but it will be a pain. You have to get in touch with a GM rep. I was dealing with two GM reps as I had two different dealers (in Houston) acknowledge the vibration.
The bottom line is GM cannot fix it and do not know how to fix it (or if GM does know, they are not telling anyone). I do not see how they can just let this go with so many people having issues. I personally think they just cannot get dampening right but the magnetic ride on the Cadillac seam to solve the problem from the ones I drove but they wanted another $15k to change to Cadillac. I even asked if they would put the magnetic ride on or look at getting a cost for it. I was looking for solutions and GM needs to step up and find one. GM came back and said it would be too complicated, one off, and would cause future issue for GM to work on the truck. Nice way to say .that may work .but too much of a hassle for us.
So you will have to fight it with GM to buy it back (this may take you hiring an attorney but work with GM rep first), try to find another truck with a different vibration that you will just live with...I am the chump that ended that way. It was causing me a lot of pain and being transferred to my family I had to work something out and move on. GM (Government Motors) will not be on the top of my list for my next car/truck.
My company has a service where they will pay for a consult with Attorney. I used the service but did not hire her. Her advice was to do everything you can to work it out and keep documenting. If you cannot work it out she will take it the case. I got to the point where my time was more valuable.
We have already made several calls into GM, we have a case number and now that we have moved this issue to the BBB we now have a new case number and someone new to tell our story to. (as if we have nothing better to do!) The dealers that we brought our truck to, one will no longer service the truck (for anything) and the other one will no longer even write the truck up for the shaking issue. The BBB and GM have asked if I would be willing to have an independent service tech. drive the truck. We agreed and they are scheduled to do this today. We have also started with the NY New Car Lemon Law, We are keeping the truck under 12K miles because if we do win the case GM has to pay us back the full amount. GM rep. did call me prior to resolve this, they offered 24 months of FREE oil changes to fix this, that's right Oil Changes, Unreal!! My wife and I have ALWAYS bought AMERICAN Made! For over 25 years it has been a GM product. My 1st car was a Chevy. Now she wants to dump the Tahoe, win or lose and buy a Honda Pilot!
So here is my update;
I have been driving the General Manager's vehicle, a 2013 Chev Tahoe LTZ, and this one has a different vibration but only felt on the steering wheel, not too bad, but if definatly has a miss fire that is noticeable when at a stop. Go figure.
So I just called the dealership to find any status with my Tahoe.
Since doing the tire rotation, balancing, marking rims and tires and re-testing did not solve the issue, a new drive shaft was ordered. It is my understanding that the new shaft was installed and the problem still exist.
Now the shop will replace the tires completly and is waiting for additional advice from GM. Stay tuned.
PLEASE HELP!
My Tahoe was at the shop for a week, on Monday 24 Sep, 2012 the regional GM rep, or something like that, apparently visited the dealership and troubleshooted my vehicle. After several tire balancing, rotating and road tested (about 200 miles) they settled with replacing one (1) tire. The shop informed me that upon replacing the so called defective tire they, yes "THEY", could not detect any more vibration. As I picked up my vehicle I was asked to do a road test with the Service Manager, so I did. The initial drive was somewhat positive because the road is uphill, I felt the vibration still present but gave it the benefit of the doubt. On the way back I informed my passenger, the service manager, that the vibration was still there. Of course, he didn't feel anything. So I was told to do some more driving, to put some miles on it and report back my findings.
Well, I've done that and the vibration is still there. There is no way to convince my mind to over run what my whole body feels. There's no way to make myself believe that it's ok to drive $60,000+ down the road knowing there is a problem and I'm just to suck it up and live with it. I'm looking for solutions and not more excuses. I firmly believe they don't know where and how to fix this issue.
I will be returning back to the dealership when the sun comes up.
It looks like you've been working with your dealership on this and are having some difficulties getting things resolved. If you wanted for us to check into this further, please contact us via email at socialmedia@gm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).
Sarah, GM Customer Service
I truely cannot believe there has not been some type of TSB or recall - seem to be many unhappy Chevrolet Tahoe/Suburban owners. We were in the same situation until the driveshaft actually went out.
Again Ref PG 4:
Subject:EI07266 - Vehicle/Tire Vibration, P275/5R20, LT265/70R17, P285/45R22, LT245/75R16, P265/70R17 #07-03-10-013A - (11/01/2007)
Models:2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT
2007-2008 Chevrolet Avalanche, Silverado, Suburban, Tahoe
2007-2008 GMC Sierra, Yukon, Yukon XL
with any of the following Tire RPO's:
- QSS (P275/55R20)
- QXT (LT265/70R17)
- QST (P285/45R22)
- QIZ (LT245/75R16)
- QAS / QAN (P265/70R17)
- QJM / QJP (P265/70R17)
Attention: Proceed with this bulletin ONLY if the customer has commented about this concern AND the EI number is listed in GMVIS. If the customer has not commented about this condition or the EI does not show in GMVIS, disregard the bulletin and proceed with diagnostics found in published Service Information. THIS IS NOT A RECALL -- refer to Service Bulletin 04-00-89-053A for more detail on the use of Engineering Information bulletins.
This bulletin is being revised to add tire RPOs QST, QIZ, QAS, QAN, QJM and QJP. In addition, step 11 has been revised to request the 11-digit DOT number of the tire. Please discard Corporate Bulletin Number 07-03-10-013 (Section 03 -- Suspension).
Condition
Some customers may comment on a vehicle/tire vibration.
Cause
GM Engineering is attempting to determine the root cause of reported tire vibrations on vehicles equipped with P275/55R20, LT265/70R17, P285/45R22, LT245/75R16 or P265/70R17 tires. GM has a need to obtain information during diagnosis and BEFORE repair. This information will be used by engineering to "root cause" the customer's concern and develop/validate a field fix.
If the customer's concern can not be duplicated -- disregard this bulletin. If the customer's concern can be duplicated, complete the following steps. Be sure to note the following information on the repair order:
Verify that the VIN and mileage listed on the repair order is accurate. Describe the customer's concern (i.e. shake, buzz, roughness, tingling). Note when (mph, idle, accel, decel, etc) and where (steering column, seat, etc) the vibration is felt. Document the tire size and manufacturer of the tires currently on the vehicle. Inspect the following components to verify that they are in good working condition. Note any "faults" on the repair order:
• tire/wheel assemblies
• steering components
• suspension components
Install the J 38792-A (Electronic Vibration Analyzer -- EVA) sensor to the component identified by the customer as the most respondent to the vibration. If no component was identified, install the J 38792-A sensor to the steering column. Select a smooth, level road and slowly accelerate the vehicle up to highway speed. Observe the vehicle for disturbances that match the customer's description and note the following conditions:
• Vehicle speed
• Engine RPM
• Transmission gear range and specific gear
• Vibration frequency reading, detected by the J 38792-A
If the sensor was originally placed on the steering column, and the vibration seems to excite a particular component of the vehicle more than the steering column, move the J 38792-A sensor to that component and repeat steps 6 and 7. Does the frequency data clearly fall within the tire/wheel parameters? (Refer to Symptoms -- Vibration Diagnosis and Correction, found in SI).
• NO -- continue to diagnose and repair the vibration not related to the tire and wheel assembly. • YES -- proceed with Step 10.
Using the HUNTER GSP9700 Roadforce/Balancer, measure the roadforce variation of each tire/wheel assembly. Also, with the original balance weights still installed, measure the inboard and outboard imbalance. Record the findings on the RO. Record on the repair order, the 11-digit DOT number found on the rim flange of the tire.
PRIOR to making any repairs, contact the engineer listed below with information from your diagnosis. The engineer will provide direction to repair the customer's concern. For vehicles located in SE Michigan, the engineer may need to physically inspect the vehicle.
By the way, the GM customer service rep who appears on this site and who asks for information referred me to another rep who dropped me off like a bad habit. They really don't want to hear from you. They actually drop out the face of this earth. It is insane. I have written to the GM and Chevrolet customer service and this dealership's higher owner and no response.
I agree 100% that they play this game in hope you will just walk away. I am in the complain process with BBB and notifying the military community in my area. My other goal is to prevent other consumers from getting taken advantage of.
Anyhow our next step is the Attorney General to pursue the lemon law (but you are required to do the BBB arbitration first). We'll see.... I am as frustrated as you. Can't believe after being a customer since 1987 and buying new every 3-4 years and sometimes sooner that they treat customers this way. But to them we are just a speck, we don't matter. Also I too bought the extended warranty and the undercoating and all, and was offered a $7000 trade assist from them but the dealer then proceeded to say well I need to fix your truck and put back on the lot and lowballed the trade by $5000. So since it's so new and I added the extra coverage and protection I was losing money. What good is the $7000? And why is the dealer giving me $5000 less for the truck if it's a "characteristic of the vehicle" Will keep edmunds posted on what the State Attorney General finds.
Anyway, I have sold the problem and moved on. It was not worth my time.
Good luck in your own issues and do perform a through check drive before buying.
I am sorry to hear that you have purchased the Tahoe "shaker" My advice to you is keep your receipts, watch your miles and file a complaint with General Motors and the BBB. Not sure what your laws are in your state, we live in New York. We had to use the BBB first before we could move forward in any court filings; we filed that complaint with them, the BBB and no big surprise we lost with the BBB. We knew that going into it. We kept our truck under 12,000 miles as required per the NY Lemon Law. We had several sets of tires put on to include different wheels (OEM) and we also drove several different Tahoe’s, which some had a shaking issue greater than ours. The Corvette Tech that drove with us, couldn't believe how much the truck shook, he told us that New Tires would not fix it. Ours came with a set of Goodyear’s. Once we filed with the BBB, we had issues getting our truck even serviced at the dealer that included warranty work. We looked at retaining a Lawyer and suing, but when we looked at the fine print from the law firm, we decided not to move forward. We sold our 2011 truck and bought a 2013 Dodge Durango Citadel. My wife loves it! The sad part is GM lost a good customer; we will never buy another GM vehicle again. We trade about every 2 to 3 years and have been doing that with the same deal for over 25 years. We haven't looked back. Good Luck!
I recently changed my trans oil cooler lines in my 2010 Tahoe 4-WD, which I've read on these posts that they have been problematic, and I have developed a bad vibration when accelerating. When I hit about 30 MPH the vehicle really shimmies pretty bad then it stops and does it again around 50MPH. At cruising speed it seems to run okay but while I watch the Tach it seems to increase and decrease slightly like the tranny is slipping. Had to unhook front driveline to insert hoses so was thinking that maybe the driveline is not in the correct position but that wouldn't explain the tach moving around. Hard to believe changing the tranny cooler hoses caused a problem, but ... Any input would be appreciated.
So thought I would inquire if anyone out there might have some insight on this........just bought a 2012 suburban 1500 LT as a certified pre- owned with 17k miles on it.....really love the truck. Except for one thing....the ride. This thing is extremely under damped. It has the 20 in wheels with the bridgestones.. And it cannot handle bumps well at all. I have been reading the comments on this thread for some time now and wanted to post on my issues as I am confused. I owned a 2010 avalanche for over three years and it rode great....never complained about the ride, just the cylinder deactivation thing at 30mph that everyone hates....I am no exception. But it rode great. Now I have the Suburban (an upgrade I thought) and I can't stand the ride quality. This truck cannot handle bumps at all without bouncing, shaking, and having significant steering wheel jitter back and forth at high frequencies. I am going to start the dealership experience and I hope they can shed some light........
I have a 2005 Suburban that until recently rode very smoothly. It started developing a vibration between 50 and 58 MPH. I took it to a mechanic I trust and they jumped all over the tire balancing and rotated front to back, set the tire pressure and said it was good. I had my reservations. I bought the truck new and notice everything…. Sure enough, Vibration was still there. It goes away under acceleration and deceleration, but is very bad in that speed range.
So before I take it to the Chevy dealer, what should I demand they do? Put it on the rack with the wheels free spinning?
Help me Mr Wizard?!
Hello plata10ave,
We are happy to hear that you are loving your 2012 Chevrolet Suburban! However, we understand how displeasing it is to have the concerns you are experiencing. If any support is needed contacting your dealership, we are always here to assist. Please send an email to socialmedia@gm.com with your VIN. Thank you!
Andraya
GM Customer Care
Andraya, thanks for the concern. I have setup an appointment with Jay Chevrolet in Highland MI for an attempt to identify the source of the issue. I will request your assistance if needed. Thank you!
Chevy CS asked for all my info, VIN, mileage, closest dealer, whether I had taken it to a dealer in the last 30 days. That was over a week ago and then poof… Nothing! Thanks Chevy! My next truck might have to be a Dodge or even a FORD!
Did you check your spam folder? Sometimes stuff just gets lost in the "ether".
Hello winglover1,
We are sorry to hear that you have not heard back from anyone. Did you send an email to socialmedia@gm.com? Please send an email with Attn:Andraya in the subject line with the requested information and further details about your situation if my assistance is needed. I hope to hear from you soon!
Sincerely,
Andraya
GM Customer Care
You are very welcome! I'm happy to hear that you were able to schedule an appointment with your dealership. Please keep us updated on your resolution! Thank you!
Andraya
GM Customer Care
Took the truck to dealer in Saginaw (draper chevrolet) and explained the shake issue (IMO it is a truck that has bad front shock absorbers......steering wheel shakes significantly over bumps.....consistently on concrete highways (like the dampers can't keep up with road inputs)...small bumps sound bigger than they are.....everything feels poor from an impact standpoint....everything. Like I said......dampers. I am an engineer and have spent my entire career developing vehicles from a ride/dynamic perspective, and this vehicle is not right.
Anyways, the dealer assessment....."your truck is fine". Like everyone else that has posted on shake issues in their trucks/suburban/tahoes........no, my suburban is not fine. Please listen to me when I talk, and please hear what I have to say, after all, I just spent a lot of money on a vehicle that is your flagship of the brand and I don't enjoy driving it....period.
I have contacted GM service, they have contacted the regional GM service rep and we are trying to schedule a time that he and I can get together to drive and evaluate the issue. I hope something good comes of it....I hope.....
We certainly apologize for this, and understand how frustrating this may seem for you! We would be more than happy to look into your case further and provide any additional information. Feel free to send us an e-mail at socialmedia@gm.com along with your VIN, contact information and your case reference number. We look forward to your response!
Patsy G
GM Customer Care
About 10 years ago, my local independent tire dealer put a set of Bridgestones on my CR-V. A premium line, no expense spared. Terrible vibration followed. Moved them left/right, then front/back. Nothing worked. Finally, he borrowed his niece's CR-V, and put my new tires/wheels are on her CR-V. Same result.
Returned the tires to the distributor and put on a different brand/model, at no additional expense to me. Needless to say, he gets most of my tire business.
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