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Hyundai Veracruz Lights and Headlights
whenindowt
Member Posts: 15
I just picked up a new 07 Veracruz from a dealer far from home. From the time I got it home I noticed the headlights are aimed way too high. I cant' find a single adjuster screw, knob or anything. What is the secret?
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Oh, yes. Deadbeat dealer too. Picked it up at night. Only the top of the vehicle had a quick wash, 40psi in the tires, headlights not aimed and plastic wrap still pasted in the interior.
But back to the topic. How do I adjust?
Yes..... there are aftermarket bulbs out there if you search.
Steve
What is the basis for saying the H7 bulbs do not work in the Veracruz? I've had two Hyundai dealer parts departments tell me H7's are the replacement bulbs for both the low and high beams.
My dealer called me a week or so ago to tell me he had a recall for the headlight adjustment. He said my VIN was not covered but he invited me to bring mine in anyway. Since it was for an adjustment only and I have fine tuned the adjustment on mine and am happy with it, other than the problem with the stray high beams, I declined his invitation.
Does anyone know anything about a headlight recall of any kind?
Actually, I've been to two different dealers. I'm told the headlights cannot be adjusted independently. The low beams are too low and the high beams are too high, so if they are adjusted, one or the other will be even worse!
I tried the adjustment in one of the earlier posts. There are two places that adjust the beams up and down, but they do adjust them at the same time. This is a serious safety flaw and I'm hopeful Hyundai will correct the problem.
Hopefully other owners will voice their concern as well so Hyundai will recognize the problem and hopefully fix it.
Otherwise, I'm enjoying my car.
There is specific documentation on adjusting the headlights.
The high beams, low beams and fog lights each are adjustable independently.
There is no headlight aiming related recall or TSB for the Veracruz headlights posted on Hyundai's own service website.
To access this information, you must go to Hyundai Service Technology Website and register. Once you have access and have installed the Adobe SVG Viewer (look under site requirements), you will be able to get all the info the dealer can.
The specific information, including the aiming diagrams, can be found by navigating to the SHOP section, then Body Electrical System==> Lighting System==> Headlamps==> Inspection.
The information isn't as user friendly as it could be, but proper aiming involves shining your lights on a wall 10 feet (actually 118") in front of your vehicle (while parked on a level surface) and dialing in the various adjusters until the beams correspond with the diagrams.
If there were an easy way to cut and paste the diagrams I would do it, but the Adobe encoding appears designed to prevent just that.
Sorry to hear so many people are having this issue, it is regrettable because there is information out there, but it doesn't seem like every dealer is up to speed on it.
I looked at the Hyundai Technical Service website and see the diagrams, etc., for adjusting headlights and fog lights separately, but nothing that suggests high beams can be adjusted separately from low beams. Am I missing something?
Though every time i have specifically asked the dealer not to touch the low beam or the high beam they do not seem to understand. Yesterday I just got back from the dealer and my low beam is now back right in front of my front bumper and I had to drive back home after a party with the fog lamp. And I am fed up gong back to dealership for this purpose. Manual do not talk about the adjustment at all which is a shame.
I am glad that I looked at this posting which is useful and will try to do it myself as I have exhausted my options.
Hope Hyundai will change the factory setting as almost everyone seem to have this problem (if they are critical enough - i have seen many folks going on high beam without ever knowing that they are blinding the oncoming traffic - not a good sign).
Your meeting description made the regional guy seem like a jerk. :mad: Did you call Hyundai's 800 line and complain that the headlights don't aim correctly? If that didn't work, snail mail a letter to Hyundai's Service VP in Fountain Valley. My mother used to answer those sent to Savon Drug Stores' Sales VP, and if they were well written and full of details they got results. There's something about a boss's boss's boss asking someone to explain them self that straightens out stupid situations quickly. :P
Thank you.
1. A DISTINCT HORIZONTAL LINE IN THE FIELD OF VISION.
2. THE LOW BEAMS DO NOT APPEAR TO GIVE ENOUGH UPPER LIGHT TO LIGHT UP ROAD SIGNS OR THE ROAD AHEAD YET ONCOMING DRIVERS CONSTANTLY FLASHED THEIR BEAMS TO LOWER OUR HIGH BEAMS WHICH WERE NOT ON.
3. TURNING ON THE HIGH BEAMS DO NOTHING FOR THE ROAD AND SIMPLY LIT UP THE TREES.
4. DISTRICT HYUNDAI REPRESENTATIVE SAID HYUNDAI IS AWARE IF THE ISSUES WITH THE HEADLIGHTS AND IT IS A COMMON PROBLEM ON ALL VERACRUZES. IN FACT HE SAID HE DRIVES A VERACRUZ AND HAS SEEN THE HORIZONTAL LINE THAT WE MENTIONED. ASKED WHAT HYUNDAI WAS DOING TO CORRECT THE PROBLEM HE REPLIED NOTHING. HE SAID HYUNDAI ASSUMES THAT THE PROBLEM IS NATURE TO THE HIGH OUTPUT LIGHTS USED AND THEY DO NOT INTEND TO DO ANYTHING ABOUT IT.
5.A LETTER OF COMPLAINT TO THE VICE PRESIDENTS OF SERVICE AND SALES AT HYUNDAI WENT UNANSWERED.
Thanks
You can search their database and see the complaints filed on all vehicles. After you file the complaint the narrative of your complaint is listed for public view not your information or the information about the dealer you bought the vehicle from. Hopefully Hyundai will see the light with these complaints, but they are being stubborn.
That NHTSA number you reference doesn't link to any Veracruz complaints. I checked their site and the only match to that number is a complaint about a sudden flat tire on a Jeep Cherokee from 2003. :confuse:
I did find 4 complaints about the headlight issue, but no info about any safety investigation. And at least 2 of the complaints seem to be written by the same person.
I also checked the Hyundai tech site (www.hyundaitechinfo.com) and the only mention about headlight aiming I could find was under the shop section. If you search there, you will find the correct shop procedure for aiming headlights.
Out of curiosity, have you ever had a vehicle before with projector style headlights like the Veracruz? The light projected from them is a much more focused beam and does have a sharp cutoff that can be disconcerting, especially if you are coming from a vehicle with older style sealed beam or non-projector style headlights. It's like the difference between a spotlight versus a floodlight. And believe me, I have seen that difference! My current vehicle has projector style lights and it definitely took geting used to, especially with these old eyes! :sick:
Another thing to remember is that the design of the headlights had to pass muster with the federal govt to start with, so unless there is some finding that the lights don't meet federal and state requirements, it is likely that you will never get any satisfaction on this. My .02.
I did find this number on the NHTSA and it does reference the phantom TSB for Veracruz. Go to this site http://www-odi.nhtsa.dot.gov/tsbs/ and plug in the number 10023592. It is not an ODI number so do not plug it into the complaints page or that is what you will get a JEEP. It is an item number and must be plugged into the TSB page on their site.
Projector style lights still must be aimed properly to do the job. If the low beams blind oncoming traffic but appear too low to the driver and the high beams do nothing but light up the tree peaks there is a problem. If the dealership and district representative says there is NO TSB (yet the district rep admits seeing a problem)and Hyundai does not plan on addressing the issue, there is a problem. If Hyundai does not address written complaints written to their vice presidents, what does this say about their customer service? If the same person did file more than one complaint with the NHTSA I'm sure they will see that at their end because each complaint has to provide name, address, dealership, email and telephone number to be investigated. All the public reader sees is the narrative. Perhaps the complaints look similar because the problem is the same problem.
The Tiburon is equipped with projector beam low beam headlights. The most notable characteristic of projector beam headlights is the sharp cut-off at the top of the beam.
The design of the projector beam headlight was developed in Europe, where strict beam cut-off requirements are intended to reduce glare for on-coming traffic. When the headlights are reflected off of a white surface, you might be able to detect a slight violet shift in the light at the cut-off line. This is a function of the projector lens and how it refracts different light colors at slightly different angles.
Headlights have commonly been aimed through a series of flats on the headlight lens, in conjunction with the shape of the reflector. The projector beam headlight uses a poly-ellipsoid reflector, a cut-off screen, and a sharply focused projector lens, which requires a different aiming procedure
The light from the bulb in the projector beam headlight bounces off of the polyellipsoid reflectors, passes through the secondary focal point, and is focused by the projector lens. The cut-off screen blocks the light above the cut-off line. The lens focuses the light onto the road, "projecting" it forward.
HEADLIGHT ADJUSTMENT:
The sharp cut-off at the top of the beam makes headlight misadjustment more noticeable during night time driving. The headlights incorporate built-in alignment indicators, making routine adjustments easier. Follow the steps below for proper adjustment:
Park the vehicle on a level surface.
Bounce the suspension to settle it, both front-to-back and side-to-side.
Turn the adjusters until the vertical indicator is level and the horizontal indicator is centered.
If you want to see the full TSB, look up TSB #97-90-013 for a 97 Tiburon. If nothing else, it might give your service dept a better idea as to how to aim your headlights.
As far as the NHTSA reference to the "phantom" TSB, I really don't know where they came up with that listing. :confuse: Is it possible that they were discussing a possible TSB and never got beyond the discussion stage?
It was out of alignment by 6 inches. Both low and high were adjusted, and now they work fine. Keep in mind these are projector headlights, so they shine differently which takes getting used to.
I would not let this stop you from getting your 08 Limited VC.
I also tested 10 other vehicles and VC won hands down, and I now have 11k miles on it without any problems.You will love this car.