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Bad news.
Looks like we're gonna have to buy a transmission. My wife urged me to sell this car a few months ago, but I resisted b/c I was planning on having it paid for by the end of the year.
Took the Outlook to an independent transmission shop today and was told the converter is going out and that we probably should just park the car until we can get it fixed. Unsafe to drive.
We took to a dealership a few months ago (well before the warranty expired) b/c we were concerned about the transmission (c/e light was on as well). We were told by the dealership that we had nothing to worry about and they kindly cleared the codes. Would we be able to push this back on GM if we have the proper documentation that we tried to have this addressed before the 100K mile mark?
I am certainly looking forward to being done with this.
Our cost will remain at $600-$700.....GM is paying for everything else! We don't have to pay for the tear down of the transmission, or the other problems. Basically if they would have just replaced the transmission to start with we would have our car back by now, but our cost might have been higher. However, the dealership has been very kind and helpful. It is good they are taking their time and getting it right. As hard as it has been, patience is the best way to deal with GM on this. They move slowly. I am hopeful we will get our car back soon and it will be completely repaired.
The problem we are running into is that our other car is a Honda Accord and we have to take our sons to a baseball tournament 4 hours away this weekend, along with a teammate. Think about baseball equipment, luggage for the weekend and 5 people going 4 hours each way in an Accord.
I can certainly understand your frustration and would like to look into this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia@gm.com "attn Crystal" in the subject line. Look forward to hearing from you.
Crystal L-GM Customer Care
I feel your pain. I had so many problem with my 2008 Outlook and GM wouldn't stand behind this product. It's a faulty product and they know it! I finally bit the bullet and traded in my GM for a Volvo. I just couldn't sell it to anyone knowing all the problems it had and also for potential problems in the future, which I know would happen again. I'm so relieved to be done with it and I will NEVER buy a GM product again! I hope it all works out for you. Good luck guys!
They did replace the shaft seal on the water pump for free - GM has a campaign to replace all those that come in. Might be worth looking into.
Planning on trading this dog in - hopefully soon.
Best of luck!!
Yes nothing but issues with my outlook too and GM did nothing! I dumped mine at 86K after costing me too much to repair a poorly made vehicle! Ill never buy a GM again. I bought a Toyota Sienna and couldn't be happier!!
How hard is it to start a class action lawsuit? Does anyone have lawyer connections? After reading all these posts, I think there are probably thousands of people just like us who have had to fork out a lot of money to repair a bad quality product.
In May 2012 I had my 2007 Saturn Outlook transmission repaired under the power train warranty (wave plate issue). It had just turned 100k miles. Now right at one year and over the 12k mile transmission warranty it will not go into second gear. Do you think the dealership will give me a break since the repair is just at one year?
I am assisting Sarah here on the forum. I can not say whether or not transmission repairs are needed once you've reached 100k miles--each vehicle is different. If you'd like we can certainly reach out to the dealership to get more details about the repair and see what assistance can be offered to you. If you are interested, please email us at socialmedia@gm.com [ATTN Amber or Sarah]. Include your full name, address, VIN, current mileage, and your dealership. We look forward to hearing from you.
Amber N.
GM Customer Care
I have a 2008 Vue XR- love this bright orange pumpkin of mine!! Bought it Jan 2010 used with 16k miles on it. In the past year to year and a half I started having all sorts of problems- just out of the blue!!
Battery replaced, wiper motor repaired, exhaust leaks, 2 wheel bearings replaced, cracked windshield washer tank, new brakes, corroded wiper blades, rotted windshield washer hose, new tires, power steering issues, 2 clutch packs broke, transmission completely replaced at 60,000, no heat at times, fan doesn't blow correctly sometimes, automatic locks will lock by themselves while the car is running- a couple people told me they think the ECU has gone bad- and usually the CEL never comes on!!
I know that some of this stuff is typical at its age, but really?! especially all at the same time #headache!!
Out of 4 vehicles I have owned, this is my 3rd Saturn- I just love Saturns! I never had this many problems with my other 2 Saturns!!
I still owe $8500 on the car, but am wondering now if it time to trade in and up for something new.
This is what they state as needing repaired at the time. Found the 3-5-r wave plate was broken. It scored up the 3-5-r piston when it broke. Also damaged the reaction sun assembly, 2-6 clutch springs, 3-5-r piston and backing plate. Needs new clutches throughout because of the amount of metal that was scattered through the transmission also needs to have all related gaskets and seals replaced along with filter.
The first service advisor told me we needed a new transmission. Apparently some time after he assured me he would handle things, he was fired. Then came the next service advisor, Art, who said it would be better to fix it. I'm still not seeing how this was better, but okay. It is stated: overhauled trans and cleaned case so that it was free of metal. flushed cooler. 1b97eb5 cycle 737 1.1 gpm @68 degrees. reinstalled in vehicle and filled with fluid and coolant. then reset shift adapts and road tested. transmission is now operating as designed.
Now that was in Oct. at 92,000 miles. It is now June and at 104,000 miles. I experienced the same issues as before except this time I still had reverse. OnStar gave me the codes P0700, P0717 (2x), and P0716. This was of course on Sat. 20 minutes after the dealership closed. On Monday, I contacted Joe Clemens, the General Manager of the dealership who had ended up helping me before. He sent a tow truck to pick up my Outlook. Soon after I received a call from the dealership asking why my vehicle had been towed there. Yes, I started to get worried at this point. After explaining everything, the service advisor said she would get back with me. After not hearing anything, I called to check on things. I was told they were going to check with my extended warranty to see if it was covered. I explained it was there because they were the ones to fix it already. She said she would check into that and call me back.
Well, no call back. I got ahold of her today and she said she wasn't sure what to tell me so she hadn't called yet. She said the parts they found to be bad were not related to the previous fix and that she had already called my extended warranty co to find they weren't covering it either. Oh, and to add the cherry to the top she said it would be $17??.00 for them to fix it PLUS, the cost of the towing! Seriously? When I informed her Mr. Clemens had sent the tow truck, she decided they would go ahead and cover that part.
Here's my issue now. They are claiming the codes mean it is the Transmission Speed Sensor and the Solenoid Valve Pack needing replaced. Are these not related to the previous wave plate issues? Am I wrong that this was included in the Service Bulletin No.:09-07-30-012A? I have contacted GM, but was simply told they would look into it. Does anyone know more about this issue? I only know what I have recently found on here.
Please help!
I had all the same problems as you with my outlook and I was happy to trade it in this month on a new vehicle.
However, I did my research this time. I did end up choosing another GM vehicle, and I would encourage you to do the same. If you take a look, you will see the Saturn Outlook is primarily foreign engineered and only assembled in the US.
Since their turn around in 2013, GM has been ranked as a top manufacturer. I could tell you horror stories about my other brand vehicles as well, but ultimately I've decided, my money will remain in and support the country I live in.
Good Luck
2 months later I noticed my car slipping and sputtering in between shift in gears. I thought to myself, well here we go better get it in the shop. Took it again to my local dealer, this time instead of calling me Mr. Clayton they called me Joe, I was becoming a regular. I told them my problem and they took a look at the tranny. They told me that they didn't have anytime to rebuild or replace it, but they would 3 days later. Department Manager told me that as long as you don't drive out of state, any long distances, you should be fine. I told him alright, we'll see about that. You ever get that feeling? Well anyways next morning, sitting at a 4 way-stop and nothing. Wouldn't move. I was furious! Called a tow-truck, luckily insurance took care of that bill. And got to ride along with my wife who was cussing up a storm! Can't blame her though. Got to dealership and manager told me, "Well looks like I was wrong about you driving it." "I said yea, No [non-permissible content removed] Sherlock." After sitting down with him and going over our 100K warranty, Car was currently at 50k (so 2 months and 3k miles after buying it), I was lucky enough that the warranty transferred with this car, so we got a brand new transmission in it. And now 2 years and 75k miles later it is now starting to slip and sputter again.
I have had numerous sensor errors in the car as well. Low tire pressure, need my air bag checked, etc. Come to find out somehow or another my tire pressure sensor works completely backwards. When you go into your message board (at least that's what I call it) and check your tire pressure when my car says front right, it really is my back left. And front left is really my back right. Only way I figured that out was because I had a slow leak in my front right tire and for some reason when I checked the pressure it was perfectly fine, but noticed my back right tire was getting a little low. Checked pressure and compared to what it said in car and wholla! I would even take air out of tires to see what was going on and after doing everything over and over and over came to that conclusion. thought that was pretty comical. Never went to get it fixed, had already dealt with it enough.
I have noticed all these messages and posts about the wave plates. Could this be something that GM is screwing up on with these transmissions? Maybe something i should bring up to my GM place when I take the car in next time? Any help would be appreciated. I loved telling my story just as much as I have enjoyed reading all of yours.' Any advice or suggestions would help.
Something needs to be done about this. Saturn created a complete LEMON and they need to take responsibility for it. The current estimate is $3,300 and I just CANNOT keep laying out all of this money.
Does anyone know how we can go about getting this situation resolved? Class Action suit? Recall?
I am filing a complaint with the NHTSA. Everyone else should as well to get the numbers up.
I am seriously at my wits end with this.
I too am filing a complaint with the NHTSA. . . . . . this car situation is so extremely frustrating and costly. Is there anything else that we can do? This was a very dangerous situation for me and my infant this last time. Something needs to be done.
I'm sorry that you are experiencing this issue with your vehicle. However, I'm glad that you and your daughter are okay after an experience like that. If you would send me, your full name, address, phone, VIN and the name of the dealership you are working with to socialmedia@gm.com (attn: Marlea) I‘ll do my best to look into your concern and find you a satisfactory resolution.
Marlea Wilson
GM Customer Service
I too have filed a complaint with the NHTSA, but it doesn't seem to be enough. I thank God nothing happened to my children during these incidents, but it is only a matter of time before someone is killed.
Marlea Wilson @ gmcustsvc Can you please help??