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How long before GM Sarah responds thanking you for your post!
In fact, the fakeness of the political corporate concern just makes it worse for those who are at their wits end with this car. It is an insult to their intelligence and I just don't understand why it is allowed on the forum. Ads maybe?
Hoping that your engine replacement goes smoothly! Keep us posted.
Sarah, GM Customer Service
I'm sorry that you haven't been able to connect with your agent - I am generally not on the phones. What is your case number so I can check into the communication difficulty?
Sarah, GM Customer Service
We're certainly willing to check into what's going on with your Service Request if you wanted to contact us via email at socialmedia@gm.com
Sarah, GM Customer Service
I am sorry but the resolution for your case is final and has been through a district specialist for consideration. I do apologize for this.
Ashley
GM Customer Assistance
Sorry to hear you had to go through this. How has everything been running after the oil level sensor was replaced?
Sarah, GM Customer Service
Who can I talk to about what my options are? GM Customer SVC Sarah any ideas who I should talk to at GM?
Picked up my truck monday with the new engine - my husband decided to check the oil last night - thank god - after 250 miles I am 2 quarts low and the oil totally smells like gas!!!!!!!!!!!
This is a nightmare. I am at the end of my rope!!!
Maybe , if your nice about it, they may be willing offer some assistance with costs to repair.
The time and effort involved in this matter is getting exhausting....
I cannot understand how GM can close my complaint and refuse to speak to me...Clearly my issues are not resolved. I do not have a reliable and safe vehicle but I still have a payment which they expect every month.....
I am completely dis-satisfied with the way that GM chose to handle this issue, and I even bought an extended warranty because of all of the issues i was having with my car during the initial bumper to bumper period.
Warranty wise ur only coverd for the block, bottom half of the new engine, above that is not. I learned that when last Saturday as I was driving my car lost power and got the following messages "Engine power reduced" and "service stabilitrak". I managed to make it to my dealer, car only able to do 20kms, and it tunerd out that the throttle body wasn't opening due to the cold, lube was freezing, causing the code, and they could relace it for $499.99+ tax, not covered on my warranty on the new engine. I said no and they just cleared the code and i was on my way. My Brother-in-Law who is a mechanic, said that all that needs to be done is just remove the thorttle body and clean it out, so all of the gunk that builds up is cleaned and can't freeze, just $80.
Since then it has happend one more time, i just pulled over, waitied 15-20 mins and the computer cleared and |I was able to drive again. Has anyone else had similar issues?|
My other new issue is, now my rear hatch wont open, i managed to get it a few times, but all it does is pop open on random and i can't open it, need to push hard to get is shut again. The button to open the trunk on the door it self no longer engages, it would at times, which would allow me to get the trunk open. Any one with simlary issues?
Sorry for the long post, but i'm so annoyed with the SUV, im ready to trade it in and get a used car. I should have stayed with my 2008 Malibu, but the Equinox caught my eye and i could have used the extra room.
They really are GOVERNMENT MOTORS - the government should have let them TANK!!!
It is our tax money that bailed them out - and look how they treat their customers.....
HORRORFIC!!!!
I got the offer of a credit towards anothe GM also - that was probably the only time I had a good laugh lately....
I think I am going to get big stickers to put on the truck that say GM SUCKS for the rest of the time I am forced to drive this piece of crap!!!
My apologies that it has taken me so long to respond to your posts! Has everything been resolved at this point, or do you still need further assistance?
Sarah, GM Customer Service
Sarah, GM Customer Service
I see that you used kilometers in your post - are you writing from outside of the US? Let me know if you need information on customer service for your region!
Sarah, GM Customer Service
Don't think I have ever read truer words on this forum.
I was sitting in a 2010 Nox awhile back. I asked the salewoman leaning over the door if she "had heard about any issues these cars have been having"? She looked curious..so I elaborated...any pinging issues, oil burning, FE complaints being way under the ratings etc. I knew the answer, but wanted to see if she was trustworthy. Before I judged her, I asked how long she had been with GM? Well she had been there plenty enough years..so, ya... I found out if she was trustworthy.
She wasn't.
I have been looking at a Spark lately, and who knows..it might have just enough Korean content in it that it is not total junk, but can the selling manufacturer be trusted? That's the $60000 question..many would say no, go anywhere but GM.
Hope you can get out from under it without too much extra grief..GM should being owning these cars and giving customers who trusted, another chance at a better product, even another GM product if that was the only option.
GM - step up - enough is enough!! Your greed is overwhelming - hopefully the next time you need to be bailed out the government turns it back on you the way you have turned your back on the your customers!!!!
I purchased new pontiacs and chevrolets since I started driving 47 years ago with one exception a new 2009 Toyota corolla. On the corolla I had an alternator at 43000 miles (out of warranty) however the dealership apologized for the failure and covered the cost. At 53000 miles I had the water pump leaking and again they apologized and replaced at no charge. I purchased a used 2010 4 cyl equinox 9 months ago since the equinox will pull much more weight than the Toyota venza.I am really beginning to regret that decision since I will not have any receipts for the oil changes made by the previous owner who put 20,000 miles on it before I bought it. I agree with every one that GM needs to cover all these bad engines without looking for any and all excuses to avoid covering these engines. If my engine fails and is not covered since I do not have the previous owners receipts, I guarantee I and my 3 sons will not buy anything GM makes ever again. Can GM really afford to loose all these customers?Called GM today and rep I spoke to before not in today, can't wait to tell her the new issues. I'm gonna fight to have these repairs covered by GM, I can't believe all the issues this suv has had. I look forward to what is next.
The replaced the engine - however the truck still does not get the advertised gas mileage and rides like crap......