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Comments
Congratulations on your purchase! Please keep me posted when you have taken the vehicle in to the dealership.
Thank you,
Caron, GM Customer Service
I believe that I still have a ghost problem where the starter won't engage for up to several days, but letting it sit for a long period, it then starts working again. Even switching out the relay didn't solve the problem. I believe it is not even starter related. I'll bet the computer controls it because if you turn the key for just a millisecond, the starter will engage until the engine starts, or if you hold the key to crank too long, the starter disengages immediately after it starts (instead of grinding the starter drive gear). In a year and a half, it's only done this 3 times. I tried to replace the starter, but the oil dipstick tube prevented me from getting the old one out. This probably needs to be removed, even though the service manual doesn't mention it.
Good luck to you!
I understand your concern with your vehicle. If you like, we can start looking further into this with you by seeing if there are any open safety recalls. Please email us the last 8 digits of your VIN, and we will be happy to assist.
Regards,
Sarah
GM Customer Service
Thank you!
Unfortunately, I don't have access to technical information. I do see that a battery cable replacement has helped several posters. It sounds as though you've been in to your dealership on this - have you spoken with them about this as a possible fix? If you would like to have us follow up with them about your diagnostic appointment(s), please send us an email with more information (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership).
Best,
Sarah
GM Customer Service
By the way, we bought this car new and have had many problems!
First, the car came with bad shocks. This took forever to diagnose and we had to go to a few different dealers.
Next, we had the reduced engine power problem that many have had. Again, this took a while to diagnose and fix. The dealer I had been going to was completely incompetant with this issue. I switched dealers and they have been great. They replaced the throttle position cover.
We also had the drivers side door lock actuator/latch replaced because the door wouldn't lock. Again, an issue I've seen on this forum. Unfortunately, this was not a covered issue so it cost almost $300.
While I like my car, I really don't think I should have so many problems with a 2008. In fact, I don't think I should have any problems with a 2008. I'm afraid that this is just a poor quality car. It's too bad because we have a 2001 Yukon XL that one of our kids now drives and we've owned since it was new. That car, with 200,000 miles has had no problems at all - nothing! I took for granted that this was the quality we would expect when we purchased the 2008.
If you wanted to do so, please get in touch via email (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and name of your dealership). My coworker Christina, who answers incoming emails from the forum, will advise you further.
Best,
Sarah
GM Customer Service
Thanks.
I confirmed with Christina (she handles the incoming emails from Edmunds) that she has received your email; she will be responding to you today. I apologize for the delay!
Regards,
Sarah
GM Customer Service
I'm sorry to read about the difficulties you're encountering with your Yukon, 06xldenali. Is your vehicle at one of our dealerships? If so, we can get a call in to check on the progress if you like. Please email us your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership.
Sarah
GM Customer Service
I'm sorry that you haven't had any luck in getting this resolved so far! Unfortunately, I don't have access to technical information to help you troubleshoot; however, if you do end up visiting a dealership, please be sure to keep in touch with us on the progress there as we're available to be of whatever assistance we can be. We can be reached at socialmedia@gm.com
Best,
Sarah
GM Customer Service
If we can look into this further for you, we'd be happy to! You can email us at socialmedia@gm.com (for some preliminary searches, it would be great if you would include the last 8 of your VIN).
All the best,
Sarah
GM Customer Service
And I was told that it might be one of two things, 1.The BCM or 2. Ignition Switch.
My question to you is "Can you please help me?"
Which of the two is more likely to be the cause AND also cheaper and less time consuming for me to do?
THANKS
I ran a diagnostic check, nothing shows up. Someone suggested it might be the Body Control Module...BCM........any thoughts would be helpful.
Thank you for taking the time to post your concerns and experience. I apologize for your frustrations and inconvenience. I can look into recall information for you if you would like. I understand you are taking the vehicle to a local mechanic, if you would like to work with a dealer I am happy to look into your concerns for you. Please feel free to email me directly.
Christina
GM Customer Service
SocialMedia@GM.com
We have also replaced the BCM and the ICM, two of the control modules. They were replaced and reprogrammed based on TSB (technical service bulletins) released by GM 2 years ago about these vehicles. A TSB is one step below a recall, meaning the lucky vehicle owner pays for it, not the manufacturer.
I am still having issues, but we are now going to remove the after-market DVD player and power inverter, as they are the only thing left that can be causing a problem. That is not, correct; the ignition switch could also be the problem, which I suppose will also be replaced.
My experience with GM vehicles has been always been pretty solid; this year vehicle seems to be sporting some pretty fun electrical issues. The service departments seem to look for anything to fix, to get the vehicle back out the door. There just aren't very many people willing to hunt down electrical issues; slap on a bandaid and send it away before anyone notices that didn't work...
We bought a 06 Yukon XL Denali 2 days ago (awesome car) but the only thing is that the dealer where we bought it agreed to fix the radio and entertainment system, beceause that wasn`t working.
He could not get the radio to work after putting in a new Amp and a brand new radio, so what he did was putting in a aftermarket radio (pioneer AVH-P3100DVD) and that works now, but the rear seat audio and a/c unit does not come on at all.
I have taken out that unit and all the cables look allright to me, but it just isn`t getting any power.
the 2 switches for the seat heating and the 12V socket work fine (they are on the sides of that unit).
What seems to be the problem?? is it the dealers mistake did he do something wrong when he put in the aftermarket radio?? And do you think that he has to fix this or is it just broken and do I need to order a new RSA unit??
Please help wanted!!!
Regards Barry
Sarah, GM Customer Service
We can be contacted at socialmedia@gm.com(Include your name, contact information and the last 8 of your VIN).
Sarah, GM Customer Service
thank you for your concern and reaction.
a few days ago I asked the salesmanager what the status was on the RSA and he was trying to contact the electrician who put the radio in and connected the wires.
But he could not reach him. The sales manager said he would call me monday or the electrician.
But I am still wondering if that unit even is connected to the radio in the dashboard??
since it does not get any power at all.
Sarah maybe we could talk on the phone? about this.
Regards Barry.
Sarah, GM Customer Service
Sarah, GM Customer Service
Thanks.
Regards Barry
Thanks
Scott
About 2 weeks ago I sended an email to the adress provided by you.
Still no Reply from their side!
What to do??
Regards Barry
I apologize for your frustrations. My name is Christina; I work with Sarah answering the incoming emails. I would recommend trying to resend it; if you didn't get a response it's because I didn't receive it. I apologize for any confusion. I look forward to hearing from you.
Christina
GM Customer Service
SocialMedia@GM.com