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Would you please post or email your case number? We want to follow up on this to make sure that everything was handled appropriately.
Regards,
Sarah
GM Customer Service
I purchased my 2008 Tahoe new, in September 2008. All four of my door locks have now failed. Started with the front passenger door about three months ago and progressed one by one. This is my first Chevy vehicle, owned nothing but Fords prior to this purchase.
Have any of you had success in obtaining no cost repairs to your vehicle which is out of the warranty period? I don't understand why Chevrolet would continue to use defective parts which are know to fail?
I spoke with my local dealer and they told me there was nothing they could do to help with the cost to replace all 4 units. I expect to have to pay for routine maintenance on my vehicles but $1,000 to have my door actuators replaced on a vehicle that's only 3 years old and 50,000 highway miles.
The bad part is this additional cost is now my responsibility because the manufactor, GMC, made the decision to install CHEAP China made parts on an American made vehicle in order to save a couple dollars. I'm sure everyone else with this problem would agreed to have paid a little more when we purchased the vehicle in the beginning to have quality parts installed.
I can't believe there as not been a recall on this problem.
We are trying to address this problem through Customer Service, but to do so we need to set up Service Requests for those experiencing this concern. If you would like to pursue this, please send us an email with more information (your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership) and we'll move forward from there.
Sarah
GM Customer Service
We look forward to hearing from you,
Sarah
GM Customer Service
VIN 1GNFK16398J221282
Purchased From Davidson Gebhardt, Loveleand, CO
3 Locks fixed under warranty at 33,367 miles on 8/26/10 by Big Wyoming, Casper, WY
Remaining lock (Front DS) stopped working shortly out of warranty.
Found this forum about a year ago before going to the dealer to get it fixed. Too expensive to get it fixed when it seems to be a systemic problem that should be fixed by recall.
Thank you for taking your time to explain your concerns and frustrations. Can you please email me with your complete contact information, VIN, current mileage, and involved dealer/ dealer you would like to work with? I would like to look into this for you. I look forward to your email.
Christina
GM Customer Service
Thank you for taking the time to post your concerns. Can you please email me your complete contact information including mailing address, VIN, current mileage, and involved dealer/or dealer you would like to work with? I would like to set up a Service Request number for you with General Motors. I look forward to your email. Please feel free to pass this information along to anyone else experiencing these concerns so I can look into their situations as well.
Christina
GM Customer Service
My Edmonds screen name is chuhs.
Email Chris.huhs@gmail.com
Vin# 8J190691
Mileage 68,000
I too switched from Ford to Chevy, but will be switching back to Ford if I can't get satisfaction on this matter.
Have you already sent us an email to get a Service Request open with General Motors? Please do so at the email provided under my username (will be forwarded to our database), and include the following information: your name/Edmunds Username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
Regards,
Sarah
GM Customer Service
After contacting gmcustsvcsarah and emailing her my information i was contacted by the "district agent" who would be handling my claim. After 3 weeks of back and forth calls his response was that I take it to my dealer and have them do a diagnostics check ($90) on it. Our dealer is 3-4 weeks waiting to get in. I asked if GM would cover this, he said no. I asked if I spend the $90 and they find that they are defective if GM would cover it, he said no. I then asked if they find them defective how much would GM cover of the ($600, 2 doors @ $300 each) cost. He said maybe 50%. Huh!? The parts are $135. If I buy both actuators and put them in it's $270. If I take it to the GM dealer it'll cost $90 for diag., $270 for parts, $330 for labor. Over $300 for them to "Take Care" of me. Thanks for nothing GM! I'll fix this problem myself and i will never, NEVER buy another GM product again. If this is how you stand behind your product i want no part of it. Pathetic. Good luck to the rest of you. Hopefully they treat you better than me. Buying a Ford and hoping GM dies like they should have and eventually will with this kind of service.
The "district agent" said that he had never heard of this issue and that it must not be very common otherwise GM would deal with it in a fast and serious manner. I told him to google 2008 Yukon door lock actuator and see what he finds. He deflected and said that you can't go by these forums. If you can't go by these forums what the H3LL is gmcustsvcsarah doing on here? Answer me this GM customer service. Answer on here, this forum why GM doesn't do more to fix this issue and I will stop bad mouthing you on here, on other forums, and to anyone who will listen. Answer it reasonably and i'm done.
Sarah
GM Customer Service
Sarah
GM Customer Service
I too am having problems with my door locks in my 2006 Tahoe. I emailed GM customer service who told me to take my Tahoe to a Chevy dealer. I took my vehicle to a certified Chevy dealer on Monday and paid $110 for a diagnostic. The diagnostic revealed that the rear doors and hatch actuators needed to be replaced at the price of $1208. The GM rep then followed up with the dealership on Monday and advised me that they would help resolve the issue.
I then received a call from Chevy customer service today( Thursday) and was advised that per the district representative at GM that they would not fix the actuators although they know they are defective. They claim since I bought the vehicle used they do not have the service records from the previous owner. That of course is untrue because all GM needs to do is pull up the VIN # from my truck and obtain the records.
I am extremely disappointed in GM. It appears from the several forums that there are several unhappy GM owners. Since GM is aware that they put in defective parts they should recall them to be replaced. I will never buy another GM vehicle.
This problem also poses a serious hazard to anyone driving these vehicles. If the vehicle is in a wreck and the passengers are unable to escape and rescuers are unable to open the doors/hatch to assist the victims due to the doors being inoperable, it will result in GM having a huge lawsuit (s) on their hands, especially since they know the actuators are defective.
My service Request # 71-1033076167
If your door locks are supposed to lock when the vehicle is put into gear and they don't, this is a safety issue the NHTSA needs to know about. When you make your post on their web site, you have to address this as a safety issue for them, and GM, to notice.
Another place you can voice your opinion is in the media. This has been a wide-spread problem with the current body style Tahoe, Yukon and Suburban products. The media would be happy to exploit a known safety problem with a manufacturers vehicles. If GM has failed to respond decisively with the safety problem, the media will be able to help other consumers understand the problem with these GM vehicles, as well as steer them to alternate brands.
http://www.nhtsa.gov/ Use the link in the blue box on the top right side of the screen, 'Report a Vehicle or child seat defect.
Hope this helps resolve your issues.
Next...My rear hatch door lock has failed. It will not lock or unlock. No key hole for me to manually lock it. My kids ride in the 3rd row so this is a big safety concern for me. This seems to be really common. I noticed that GM may be helping with the cost of having this fixed. Over $300 for the actuator and $200 in labor at my chevy dealership. I too am in the service with a family so always forking out $500+ all the time to fix the door locks is not going to work. Sarah from GM keeps mentioning to email them. What is the email?
last....I have a check engine light that is on. It says there is a vapor leak somewhere. I have replace the Gas cap and this did not resolve. Instead of paying $100 to have Chevy dealer diagnose this problem, does anyone have any ideas what could be the issue? Emissions Sensor?
Thanks
Thank you for posting your case number - I am going to look it over with my supervisor and will contact you via email by 4:30 EST this afternoon.
Regards,
Sarah
GM Customer Service
To get in touch with us, you can either use the email address located under my Edmunds profile or socialmedia@gm.com.
Regards,
Sarah
GM Customer Service
You are certainly invited to get in touch with us via email for us to start looking into this with you. Please include your name, the last 8 digits of your VIN and current mileage, and the name of your preferred dealership.
Regards,
Sarah
GM Customer Service
Sarah
GM Customer Service
I'm having the same issue as everyone else here, and my warranty has expired. I brought my vehicle in this morning for another issue and asked them about the door lock. The service rep. told me that they knew that it was a problem, but would try to work out a deal where they only charge me for labor. Why should I have to pay for labor to fix a part that they knew was defective when they sold me this very expensive vehicle? If you could provide any help it would be appreciated.
Thanks
Sarah
GM Customer Service
Thanks sorry if I'm missing the obvious .
Sarah
GM Customer Service
Because Chevy corporate reimburses them for warranty work. Now my 4th just went out tonight. I'm at 54k. This is obviously a known defect and it's very frustrating there is no recall. A 45000$ car with a .50cent part on the most activated mechanism. Very frustrating! :mad:
Regards,
Sarah
GM Customer Service
If you're interested in getting in touch to discuss your situation further, please contact the email address located in my Edmunds profile.
Regards,
Sarah
GM Customer Service
I have sent an email to Sarah.gmcustsvc@gmail.com explaining my situation.
Please let me know if you have received the email.
Best regards,
Charles Griffin
Sarah
GM Customer Service
Sarah
GM Customer Service
Great! We look forward to hearing from you. My coworker Christina responds to incoming emails from Edmunds; please be sure to indicate here if you are not contacted in reply.
All the best,
Sarah
GM Customer Service
Sarah
GM Customer Service
Christina has been keeping an eye on your case and is aware of the resolution; she is looking into this further and will be contacting you via email. I apologize that this continues to be drawn out,
Sarah
GM Customer Service