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Comments
Sorry to hear that you are having difficulties with your Equinox. If you need another dealership to check your vehicle, we'd be more than happy to locate one for you. If there is anything you would like for us to look into for this issue please let us know.
Regards
Amber N.
GM Customer Care
I apologize that you were not properly greeted at the dealership and not given the service you deserve. We trust that the dealership will be able to address your concerns and correct the problems you are experiencing. If you would like for us to reach out to your dealership on your behalf for further details please let us know.
Amber N.
GM Customer Care
Thank you very much for your response.
I also trusted them in in the same way and want to see how they respect our trust in the long run. One of the gentlemen (may be their service Manager) told me to wait till next Monday. Mean time, it would be so nice of you if you can contact them at your convenience, just in case they need any technical help from your end to fix the vehicle in a correct way.
Best regards.
kazisalam
Thank you for your VERY kind words and for your support! I have owned a number of GM vehicles in my life time along with Ford & Chrysler. I have owned Buicks, Oldsmobiles, and Chevrolets and I have always been very satisfied with the product and the performance of the product. My father was a 100% GM customer. It is a shame that Equinox customers are being treated in a "shabby unprofessional fashion" after spending their hard earned money on a vehicle. I have been around technology all of my life, and when my friends were playing sports, I was taking engines apart at the local garage. You might say that there is 10W30 oil in my veins rather than blood. Even if the 2.4 Equinox engine did not have the fuel pump issue, the four cylinder engines are working VERY hard, and as such, changing oil at 5,000 mile intervals is just looking for engine trouble. YES, the GM engineers are giving the owners of these vehicles the wrong advice. Maybe in a laboratory an engine can go 5,000 miles between oil and filter changes, but in the REAL WORLD OF DAILY USE engine oil should be changed every 2,500 miles. Oil is the life blood of the four cylinder engines. My 2010 LTZ Malibu gets this type of maintenance, and when I check the oil level weekly, the oil is a clean as the day that I took delivery of the vehicle. I drive this vehicle daily both in the city and on the highway, and I NEVER use any oil between oil & filter changes. I also use a fuel additive at every fill up, and my engine is VERY smooth and quiet! (It was NOT that way when I took delivery of the vehicle. The fuel additive made a BIG difference.) ----- GM needs to "step up," and take responsibility for the quality of the Equinox, and in the process, make things right with the customers. I personally like GM vehicles. When I purchased the 2010 Malibu, I was also looking at the four cylinder Equinox, but the Equinox did not come with a "power seat" on the passenger side! ---- Doesn't GM think that the front seat passenger might like to adjust their seat too? --- I would like to meet the people who make these marketing decisions!
Best regards! ------------- Dwayne
The best advice I ever received when buying a car is spend a half a day sitting in every dealer's service waiting area and listening in on the the service advisors treatment of customer BEFORE even walking the lot. Since service is where you will live after the sale talk to people having theirs repaired under warranty and get a feel for the car and the service. GREAT service will make me buy a mediocre car. Poor service and I will stay far away. This is especially important when there is only one or two dealers in town for a particular brand.
I am unable to provide the dealership with any technical assistance, but I can definitely reach out to them to see how your repair is going. If your vehicle is still with the dealership, can you please send me their name and location so that I may contact them?
Thanks
Amber N.
GM Customer Care
Yes, the car is still with Bolton GM Motor Products, 12420 Highway 50, Bolton, Ontario L7E 1M7. Tel: 905 857 3677.
Best regards.
kazisalam
I would love to reach out to your dealership, but unfortunately we can only assist if you are within the United States. I'm very sorry for this mix-up. You can contact GM Canada and they'll be able to look more into this for you as well.
Kind Regards
Amber N.
GM Customer Care
I've lived in cold country a long time off and on - (20 years in Anchorage, currently in the UP on Lake Superior). Idling an engine just wastes gas and does little, if anything for the other moving parts, especially the transmission. There's no combustion source in a transmission and it takes a long time for any heat to permeate via the torque converter just from idling.
Better just to get in and go (gently) for the first mile or two. (Vehicle Warm-Up)
My buddy with a jet boat up in Seward AK doesn't idle his Ford 406, not that you can idle a jet boat in place without staying tied up, unless you get one with a tranny (and the added weight). Takes him 5 minutes to get out of the harbor and then he cuts and runs. And talk about throwing money down the drain - that's his boat. :-)
Kindly be advised that I did not know that "boat owners are dumb!" ------ Thank you so much for "sharing that information with me" since my business deals with marinas, marine suppliers, and boat owners. ---- I will be sure to share your comments as the "host of this board" with them at every opportunity!
Please be advised that automatic transmissions have cooling lines for the trans fluid that run from the trans to the cooling system of the engine. ---- So while the trans fluid is being cooled while the vehicle in traveling on the road, the reverse is also true when the temperature is cold, and the engine is first started. The fluid does pick up some heat from the cooling system of the engine. This changes the viscosity of the cold trans fluid, and allows it to flow more easily. Personally, I do not care if anyone "warms up their engine" on a cold winter morning. ---- That is a personal choice of the owner of the vehicle. ---- I have chosen to take this action, and as such, I live with the choices that I make. ---- It doesn't make me "smart" nor does it make me "dumb." It is simply a choice about my vehicle, like changing my oil and filter every 2,500 miles rather then 5,000 miles as stated in the owner's manual. ---- On the other side of the issue, my vehicle never uses oil in the 100,000 miles of ownership. (I trade my vehicles at 100,000 miles) ----- Am I doing something good? I don't know, but my engines & transmissions are trouble free for 100,000 miles, so I am not doing any harm. Does it cost me some fuel to take this action? ---- YES! ---- It is just the cost of owning a vehicle. ---- I DO NOT want to fight with you. We simply have a different opinion about this issue, but please DO NOT call me "dumb in a public forum!
Kindly be advised that I have been posting many times on this board trying to be of assistance to people who have a "major issue" with the Equinox. ---- I NEVER used a "negative comment" to describe a group of people. ---- As a "boat owner myself" I DO NOT appreciate being called "dumb," and I do not think that this type of communication belongs on this professional site!
Best regards to everyone. ----- Dwayne
Only 100k miles? My recent daily drivers are just getting broken in by then
You can do what you like but my experience in following the manufacturer's recommendations in the manual are as valid as your choice to double or triple up on the fluid changes. Where does it say in your manual to idle your car for ten minutes before moving?
I've had four cars since '82, mostly in "extreme" weather places, and they all were driven at least a decade. Still driving two of them (at 192k on the van and trying for a personal best of 200k next year). None of them routinely got warmed up and I've never had any transmission work done other than scheduled maintenance. (I don't have much memory of the cars I drove in the late 60s and 70s - the Bugs and Datsuns were good, the CJ-5 okay, Volvos awful. Mostly they were used beaters and only kept a year or three).
If I had followed your example, I'd be in the same position, but I'd have wasted a lot of good oil over the last 30 odd years, not to mention lost time and dollars.
I did some research on the "net" about the Chevrolet Equinox. I came up with a VERY INTERESTING "YouTube" posting by the owner of this vehicle. ----- The title of the YouTube posting is: ----"My Journey with Chevy ---- I will never do it again!" -----www.youtube.com. ------ I think this presentation does "justice" to the problem. ---- Take the time to "pull this posting up" and enjoy. ---- YES, GM and the Chevrolet Dealers are now getting the "recognition" that fits the "build quality," and the "customer satisfaction" of owning the Chevrolet Equinox! ----- The "Equinox Issue" is now becoming for GM, what the "Toyota Engine Sludge Issue" of years ago was to Toyota! ---- Keep ignoring the customers, and you will be "out of business again soon." ----- While I like my 2.4 LTZ Malibu, I do not like how GM is treating other customers who purchased the Equinox, because I almost purchased the Equinox in 2010. ----- This could have been me! ----- Best regards to all! ----- Have a GREAT day! ----- Dwayne
Kindly be advised that the 2010 Chevrolet Malibu that I own does NOT have the 2.4 Direct Injection Engine. It has a 2.4 four cylinder engine but it is a NON DIRECT INJECTION engine. When I purchased this vehicle I almost purchased the 2010 2.4 Chevrolet Equinox. The only thing that stopped me was that the "top of the line Equinox" DID NOT have a power seat on the passenger side of the vehicle. What was GM thinking by not offering a power seat for the front seat passenger? This prevented me from owning this vehicle.
Both my 2007 Toyota V6 XLE Camry and my 2010 Chevrolet 2.4 Malibu DO NOT use Synthetic Engine Oil. They are both serviced at the selling dealership, and the dealership uses regular non-synthetic oil for the oil and filter changes.
Kindly be advised that I did NOT suggest that frequent oil and filter changes would solve the 2.4 engine problems with the Equinox. The Equinox engine has serious design flaws starting with the high pressure fuel pump that allows raw gasoline into the engine oil, thus thinning out the oil, and destroying the timing chain, cylinder walls, piston rings and main bearings,
My posting was all about GM not stepping up to correct the problem in a proactive fashion. These engine need to be replaced, NOT repaired! The dealers and GM know this but both are dragging their feet, and the customers are paying the price by being inconvenienced, and driving vehicles that are unsafe. The question is "Why are the customers being treated in this fashion?"
In terms of frequent oil and filter changes, kindly be advised that since my vehicle DO NOT USE synthetic oil, the cost of an oil and filter changes is not that expensive. Toyotas have been know to be "sludge producing engines" so it is just maintenance on my part. On the other side of the issue, the 2.4 engine in the Malibu works very hard and I believe in giving it some tender loving care. I easily get 30 + mpg on the highway without any problem with both vehicles.
In terms of fuel additives, I use them because the gasoline today contains alcohol. Alcohol cleans but it is NOT a lubricant. Both the fuel system, and the upper cylinder components of the engine need some type of a lubricant in the fuel My engines are VERY quiet. When I took delivery of the Malibu, the 2.4 engine sounded like a typical American Coffee Grinder. It is now as smooth as a Honda four cylinder engine.
In terms of protecting the environment, kindly be advised that I am protecting the environment by having two engines that are operating a peek efficiency. On the other side of the issue, I DO NOT BELIEVE IN GLOBAL WARMING!
Best regards! --------- Dwayne
Stop Changing Your Oil
Here's what Chevy says:
Oil Change - Changing The 3,000-Mile Oil Myth
My comment about "global warming" was "humor!" ---- You know, ----- a "joke!" ---- Oil changing is very much like believing in a particular religion! ----- You either believe, --- or --- you do not believe in the frequent process! ----- There is no in-between! ---- I have seen the "light" so I am a believer! ----- Using fuel additives is very much like taking daily vitamins. ---- Some people and doctors think it is a good idea, and some people and doctors think it is a waste of money! ----- The final choice is up to the individual! ---- I take a load of nutritional supplements, and I have the blood pressure of a 21 year old, and I am far from being 21! ---- All the best to you and everyone else on this board! ----- Dwayne
My daddy was a pharmacist and my mom's a retired RN. You had to be sick a week before he'd bring any samples home, much less "supplements". We don't do vitamins either LOL.
You'd probably like Amsoil. They sell motor oil, additives and their sister company (Altrum) sells nutritional stuff.
I think Amsoil has outstanding products, but I think that the price is kind of high. ---- But many people use these products, and again that is a personal choice. --- (I do not think that I could bring "Amsoil oil" to my servicing dealers, and have them install this product in my engines. ----- You know "extended warranty issues!") --- I am sure that their "additives" do an outstanding job as intended, but I am happy with Lucas Upper Cylinder Lubricant, (LUCL) and / or Marvel Mystery Oil, (MMO). ------ Most of my nutritional supplements I purchase from The Vitamin Shop, a chain in New Jersey. ---- Everything is life is a choice, and we all have to live with the choices we make. ---- A perfect example is the Equinox Issue. ---- People purchased this vehicle in good faith, and now they are living with their choices, both good or bad! ---- I almost purchased a 2010 Equinox when I purchased my 2010 Malibu. I got lucky, but I feel VERY bad for the people who purchased this product in good faith. ----- I am racking up mileage on the Malibu daily, and I will be in the market again for another vehicle. The question is will I purchase a GM vehicle, or will I be hesitant because of the Equinox issue, and run to the foreign name plate? ----- All the best to you! ------- Dwayne
Good wishes to you too!
any chance you are in CA? If we get more people involved maybe it will go somewhere
I have been following this issue with the Equinox for some time, because I almost purchase an Equinox in 2010. ---- (I purchased a 2.4 2010 LTZ Malibu instead of the Equinox.) ---- Your 2.4 engine is a "direct injection engine," and the 2.4 Malibu engine is NOT a direct injection engine, and here in lies the problem. If you do a search on the 2011 and the 2010 postings you will see a description about the problems associated with this engine. ---- To say the least, GM has not addressed this issue in a pro-active manner, and this is very sad because they are destroying their customer base. ----- While I like my 2010 2.4 Chevrolet LTZ Malibu, I will think long and hard before I will purchase another GM vehicle. I would expect this type of behavior from Kia or Hyundai! ----- My Malibu is a very well constructed vehicle, and it drives and rides as good as a Honda Accord. {I know this from experience because I owned a 1997, 2000 and a 2003 Honda Accord so I have something to compare the Malibu to that is grounded in reality.} ----- What GM is doing to the Equinox Owners is not professional. I am so happy that I did not purchase this poorly designed vehicle. I feel the GM is no longer willing to stand behind their products. ------ This is really sad, but what goes around in life does come around in life! ---- All the best. ------ Dwayne
Cam oil solenoids, they can be a problem. Don't know if it's all about the engine alone. Tripped codes with a 2.4 in a Malibu but it seemed mostly when very cold and only with certain brands of engine oil and usually early after oil changes. There has been a design change with the solenoids. Guessing they opened up the tolerances. What usually happened with mine was the code got set at start. That's when oil pressure was building and the solenoids weren't responding fast enough. The codes would reset themselves after a few drives. I still changed the solenoid and no codes have been set since.
I've had good luck with the Ecotecs I've dealt with. They aren't a race car engine by any means but they do have good reputation for durability and ease of repair. About the only weak parts are in certain cars, there are some that develop exhaust leaks at flex joints. Like somebody else has said, any car will do you better if you allow it to warm up before to push it and when you change fluids and filters, there is no good reason to skimp. Makes no sense to spend so much money then try to save $2 on oil. IOW, get a name brand, not a brand X.
-------------------------------------
As the owner of a 2010 model year Chevrolet Equinox, your satisfaction with our product is very important to us.
This letter is intended to make you aware that on some 2010 model year Chevrolet Equinox vehicles, equipped with a 2.4L engine, the chrome layer on the balance chain pins may wear, allowing the chain to stretch. This would cause an engine noise, and if left untreated, could cause the chain to break and leading to engine damage.
In addition, the fuel pump plunger shaft seal may wear and allow fuel to leak into the crankcase, which would illuminate the Malfunction Indicator Light. This can cause engine run-on and/or the engine to run rough.
Do not take your vehicle to your General Motors dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2010 model year Chevrolet Equinox, equipped with a 2.4L engine, within 10 years of the date your vehicle was originally placed in service or 193,000 kilometres, whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to call the service department at your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.
If you have already paid to have this special coverage condition corrected and you have not received reimbursement under a Vehicle Service Contract, you should contact your dealer as you may be eligible to receive reimbursement. Please provide your dealer with the original or clear copy of all receipts, invoices and/or repair orders verifying the repair, the amount charged, proof of payment, the date of payment of those charges, and proof of ownership of the vehicle at the time of the repair. Your request for reimbursement, including the information and documents mentioned above, must be received by your dealer before July 31, 2014.
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
GM SHOULD be ashamed. They SHOULD be fixing these vehicles. They SHOULD be protecting their name, their brand, their reputation. Instead they say "we could not duplicate the event". That's fine, so trade it in at a reasonable price. Give me a GM vehicle that has a better track record! You KNEW this engine had problems! You sold it with a maintenance (oil change) expectation that was not sustainable. My cost will now more than double for oil changes over the life of this vehicle! GM is no better than the CHINESE DRYWALL scammers! The Equinox and all vehicles with similar issues are Chinese drywall! You buy something that seems great and a few months later... you have a stinking mess!
Parts.
12609291 (Gasket Kit)
24435052 (Gasket)
12605566 (Filter)
19293000 (Oil)
12621505 (Actuator)
11588844 (Bolt)
I smelled raw gasoline on my 2010 Nox oil dipstick for a long time, I have sent oil samples for third-party analysis twice and all came back clean of gasoline. I recently had the piston-ring replaced as outlined in the GM service bulletin, and the oil still smells like gasoline! The service manager told me that it is normal for a direct-injection engine where it is almost unavoidable to have gasoline droplets hitting the oil film. I don't know if this is really true but has no way to find out. Have you heard the same comment?