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To make a long story short Equinox #2 the engine keeps stalling - at least 4 times a day. I pulled out in traffic leaving work and it stalled on me and I almost got hit. HUGE liability for Chevrolet ! I brought it to my dealer. They changed the cam shaft sensor and did an oil change and they recommended a premium fuel service. I paid $200 for the maintenance and the other work was covered under my extended warranty. Less than 2 weeks later its worse than when I brought it and I'm out the $200. Ive done everything by the book. All service and maintenance from the dealer. What I want now is for Chevrolet to buy back this piece of junk. Im extremely unhappy with my car. Chevrolet needs to take care of this or there needs to be a class action law suit. This is just ridiculous !!!
They are JUNK and everyone knows it. Does it take someone getting killed because it stalls in traffic due to a bad engine before this happens? I want someone from GM to contact me or I am calling 9News in Denver and have them look into this issue.
A "Class Action law suit" requires someone to start the process. Most people who have this problem vehicle do not have the money to fix the vehicle, let alone start a law suit! And here in lies the problem! ---- The vehicle manufacturers understand this concept VERY WELL. ------ For "justice to be served" it would take a person with money who could put their problem vehicle into storage, hire a "high priced attorney" along with the necessary automotive experts, and initiate the "legal / media / public relations process" whereby the longer it takes for the manufacturer to repair, replace and / or purchase back the vehicle, the more "NEGATIVE PRESS" hits the "media world" thus eating into the manufacturer's new vehicle sales figures! ----- You see to get their attention, the customer base must hit the vehicle manufacturer's where it hurst, and that place is in NEW vehicle sales! ------- No vehicle manufacturer, be it foreign or domestic, cares about the individual customer. The only time they demonstrate their concern is when there is an "issue" with a large group of customers, and their sales are taking a hit! ---- When Toyota was having a problem with their "unintended acceleration issue" my wife and I attended the N.Y. Auto Show. Since we own both a GM and Toyota vehicles we stopped at the Toyota display. We spoke to a factory representative about the new vehicles. She asked us if we were interested in a new Toyota. My wife respond YES, but we only want the one with the "unintended acceleration package," because "that package" makes it easy to operate the vehicle since we DO NOT have to press on the accelerator! ----- The factory representative did not know what to say! ---- Point made! ---- All the best. Dwayne
I've had several issues with my 2011 chevrolet equinox since I purchased new in September 2010. The most recent issue after paying $300.00 for the timing chain and policy issues repairs a week ago. This past weekend my car starting shaking and flashed a message "engine reducing power" and something about the stabili. This happened while parked at the high school waiting on my daughter. Also, on the way to Church this morning the car did the same thing as mentioned above 3 times, but this happened while driving down the road. We had to pull over and restart the car. We were praying we would make it to Church and we did. This vehicle has given me problems since about 2 months after I purchased. Does anyone have any advice?
Hello dxesimn4,
I apologize that you've experienced these issues with your Equinox. I understand your frustration and would like to try and assist with your current concerns. Can you please private message us your full contact information, VIN, mileage, and the name of the dealership you've been working with? We'd like to work on contacting them to see what options are available to you towards addressing your current vehicle concern.
We look forward to hearing from you,
Amber N.
GM Customer Care
day. aside from the vehicle getting poor gas mileage my wife had an issue the other day which
appears to be common amongst other owners. Traveling on the roadway heading towards the
highway the car began to idle rough and stalled out without warning. She lost power steering
and died in the middle of the road. She was able to get it running but it died quickly thereafter,
then the engine light comes on and it dies again. Third time it died she was lucky enough to get
it in a parking lot. Had it towed to the dealer and they called later that day and said all set come
pick it up, just needed an oil change. When we questioned the engine failure then the service
manager told us it was 2 1/2 quarts low on oil. The manager set us up to return every 500 miles
for them to check the oil level. Talk about an inconvenience. Driving home the engine ran
rough again and began shifting abruptly and the tachometer jumped to 6000-7000 rpm's on the highway. The following day all the lights on the dash lit up and the engine ran rough but
didn't stall out.
We returned today and the mechanic agreed there was a problem but would have to do a
diagnostic check to see what's up. He did tell the manager that the vehicle definitely had a
safety issue and told him to give us a rental, so I appreciate his honesty. The vehicle is at the dealership and we are awaiting some info on its condition. I see many others out there
with similar issues. after all said and done was the issue fixed or did it have problems
continuously after the repair. thanks for any info.
I own a 2011 Equinox purchased used in Oct 2013. I definitely have loved every minute of having it until the day before yesterday when without warning while slowing down to stop for stopped traffic at a traffic light my car went completely dead. There were no lights on the dash, the motor stopped running and fortunately I was able to coast the car to the right shoulder of the road. I had to put the car in park, removed the key from the ignition switch, reinserted it and restarted the car. It almost mirrors the problem GM is having with the Cobalt and a few of their other vehicles. With that in mind, after restarting my Equinox I jiggled the ignition switch with the key to see if I could duplicate the problem. The car continued to run and I drove home without any more such incidents. The following day I took the car to the local Chevy dealer and they ran a diagnostics check which turned up no faults found. Since the power went completely off the computer was also off and therefore no faults were recorded. I am now scared to drive it thinking what would have happened had I been on the interstate traveling at 70 mph? Without the power I had no power steering or brakes and in all likelihood the air bags if needed would not have deployed. I have just turned 37000 miles on the odometer, 3000 of those since I have owned it. The ironic thing about this is I traded in a Cobalt to purchase it before we, the public, were aware of the Cobalt power problems. I drove the cobalt putting 101000 miles on it with only one problem. Shortly after purchasing it I was driving in the dark during a heavy rain storm and my headlights and tail lights cut off. It's not something I would wish to do again. I was able to make it home and the next day took it to the dealership where they ran a diagnostics check and had to replace the electronic control module (ECM). Since the replacement of the ECM I never had another problem with it. It was a good little car with great fuel mileage and I knew prior to purchasing the Equinox that I would be giving up the economy which I had become so accustomed to.
I now wonder if the problem which GM is currently having with the Cobalt is actually being caused by the ignition switch. It is cheaper and quicker to replace the ignition switch than it is to replace a ECM. I guess only time will tell as the ignition switches are replaced to see if the problem still exists.
In the meantime I now have a car that I thought I would love but am quite hesitant to drive it. I had planned on using it for some long trips this summer but now wonder if I should rent a non-GM vehicle to make those trips or to get rid if the Equinox for something more dependable.
Everyone,
Last year I brought a new 2013 Equinox for my wife. Just a few days ago we she states the car is jerking while idling and sounds rough. So yesterday, I actually drove the vehicle to see what she was referring to. I did notice that the car sounded rough (like one person posted, pennies in a can), and also was jerking when I came to a stop after riding for a while.
I wasn't able to read through all the comments left here on this blog, but can anyone give me some advise in reference to this?
Hello fredwedd,
We are sorry to hear of the concerns you and your wife are experiencing with your 2013 Chevrolet Equinox. I understand that you are seeking the advice of your fellow forum members and we may not be able to provide any technical advice. However, I'd be happy to reach out to your dealership on your behalf about your concerns with your vehicle jerking while in idle. Please reach out to me via email at socialmedia@gm.com Attn:Andraya if any additional assistance is needed.
Thank you,
Andraya R.
GM Customer Care
The question is when is the company going to recall the vehicles?? We are all complaining about the same issues and the model range is 2010-2013 Equinoxs! So obviously the company has to be well aware of the issues...and have not done anything to completely resolve the issue in existing models or correct the newer ones. This to me says a lot about the company. This was my first Chevrolet and this will be my last. I am highly upset with the fact that I struggle to work and go to school and bought a new car that has done nothing but cost me extra money and almost my life! My car suddenly died at a stop light a few months ago, then started up as if nothing was wrong, I took it to my Mechanic and found I had no oil. On my way to the Mechanic it died as I was turning at a 3-way stop, and obviously the vehicle coming from the opposite direction was expecting me to keep moving! I took it to the dealership after explaining the problem...they SUPPOSEDLY fixed the issue and said their was a recall on the vehicle and I just needed the software updated. Everything was fine for a few months...and guess what?! Last month I checked my oil only after a few weeks of getting an oil change because I was taking a road trip...I HAD NO OIL...no oil light or anything came on. So again I have to go deal with the morons at my dealership that can't seem to find the problem and only want to charge me for this and that extra services...and get moody when I refuse. My car has also downshifting when it shouldn't be, up shifting when I accelerate causing jerking motions and the engine sounds horrible!
Wow! Sure sounds to me like the majority of these vehicles should have NEVER left the assembly line!
I have experienced the same problems as described shifting hard once or twice and the rattle when running and the loud clank clank starting up.
In July 2013 had the the timing belt replaced didn't fix the problem.
I thought oh it is just the way it is. Then this year it would just die, while idling at a light. It was time for an oil change, had the oil changed, but it was a temporary fix.
Then suddenly on my way back home from my parents recovering after knee surgery. It just died while driving at 65 miles, would not start, had to call a tow company and have it towed over 70 miles to my mechanic and he ran the diagnostics and found that a rod in the engine came loose and has been like that for a while now and it finally threw the rod and have to replace the engine. My mechanic has told me that that the 2011 is the only one like this. Not only the engine problems but having issues with the AC as well.
I just found out about the steering issues and will have that fixed as soon as I get it back from having the engine replaced. Talking to an attorney to see about getting a lawsuit against GM just to recover the money I am having to spend.
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I'm so sorry that you've encountered these difficulties with your Equinox! I can certainly understand how disappointed you must be. Has the dealership given any updates? If there is anything that we can do to offer our support please don't hesitate to reach out via email at socialmedia@gm.com and reference this post.
Hope you have an enjoyable New Year!
Jonathan A.
GM Customer Care
We truly apologize for this, and completely understand your frustrations. You have the right to a reliable vehicle and we always strive to produce a vehicle to meet those needs. We would be more than happy to look into this further for you, and provide the best possible assistance. Please send us an e-mail at socialmedia@gm.com along with your VIN, current mileage, contact information and preferred dealership. We look forward to hearing from you soon.
Patsy G
GM Customer Care
We certainly understand how your past vehicle experience may cause you to consider trading your Chevy Equinox. Please know that your loyalty is very important to us and we sincerely apologize for the difficulty you've experienced. If you haven't already worked with your local Chevy dealership we'd like to get in contact with them for you. They work as our eyes and ears in the field and are in the best position to inspect your vehicle and determine what needs repair. If you'd like to give this a try please message us your VIN and contact information, along with your mileage and primary dealership name. We hope to hear from you.
Amber N.
GM Customer Care
I have been following this issue for a long time. (I almost purchased a 2010 Equinox, but because it did not have a power seat on the passenger side, I purchased a 2010 LTZ Malibu). The Equinox has a 2.4 Direct Injection Engine, and the Malibu has a 2.4 Non-Direct Injection Engine. Here in lies the problem! The Equinox has a fuel pump problem that destroys the engine, because it allows raw fuel to enter the engine oil! (Check previous postings on this board!)
I would not take the "financial hit" for this condition! I would professionally encourage GM and the selling dealer to make the correct repairs. I would contact a "lemon law attorney" even though you might be out of warranty!
This lack of concern on the part of GM is VERY unprofessional! This action is going to cost them future sales in the Equinox line of vehicles. (What goes around does come around!)
My Malibu is coming to the end of the GM 100,000 miles extended warranty, and I am now in the market for a replacement vehicle. While my Malibu has been a great vehicle, I am going to think "long and hard" about purchasing another GM vehicle. My vehicles are my office, and I cannot have a vehicle with this kind of issue! ----- Personally, I do not think GM really cares about their customers. If they did, they would take "pro-active action" on this issue! Most of these Equinox vehicles need a replacement engine, due to the damage caused by the fuel pump. Cylinder walls, piston rings, and bearing have been compromised by diluted oil with gasoline. These engines now are "oil pumpers!" QUESTION: How many of these defective vehicles are on the used car lots throughout the United States just waiting for the next victim!
All the best to everyone!
Dwayne
I purchased my Equinox in 2012, due to a lot of traveling I managed to run up the mileage to 111,000 miles. I recently moved SC, last weekend I took a weekend visit to Savannah GA, on the way home my Equinox dashed lite up like a Christmas tree..check engine light, service stabilizing engine power reduced. I was stranded on the side of the highway about 2 hours from home and after 1:00 pm on a Saturday which meant all the Chevy dealer service departments in the area were closed until Monday. I was forced to pay $350 to get it towed home. The following Monday I called the nearest Chevy dealer service department and I was told the earliest they could get it in would be Thursday. I called Firestone auto service and they were able to look at it right away, they ran a diagnostic and 8 different codes popped up. Their service tech determined it had something to do with a cam shaft sensor, crankshaft sensor, time chain and some other thing they aren't able to work on.they suggested I have it towed to the Chevy dealer and I was told the earliest they can see it will be Friday. Does any one know what's going on with models and how much will this cost me? I WAS a Chevy fan and up until now I loved the equinox...but depending on the outcome of this whole thing I may change my mind and tell everyone I meet to stay away...I hope Chevy does the right thing and correct the problem under warranty.
Hi Sc2011equinox,
We truly apologize for the outcome, and can understand how frustrating this may seem for you! Feel free to send us an e-mail to socialmedia@gm.com along with your VIN and case #. We would be more than happy to investigate this further, and notify your agent. We look forward to your response!
Patsy G
GM Customer Care
Thank you for replying but I've already emailed my information to Marlea W. twice and I haven't heard back yet.