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It looks as though you've spoken with Customer Assistance on this already; if you would like, please forward us the last 8 digits of your VIN or the Service Request number (71-***********) to socialmedia@gm.com and we can check into this further.
Sarah, GM Customer Service
We're sorry to hear about this situation and would be glad to look into it further. Could we please have you email us at socialmedia@gm.com with more information (including your name and contact information, as well as the last 8 digits of your VIN)?
Sarah, GM Customer Service
The speakers have been replaced, the shifting mechanism has been replaced, they have not replaced the tires which I am very MAD about. They have been a problem since I purchased the vehicle! I have proof on my monthly ONSTAR Vehicle Report. First the tire on the front drivers side would not stay inflated (supposed to be at 35 PSI we fill it every month with air and with 20 days or so it is down to about 25 or 26 and now the same thing is happening with the drivers side rear tire.
The BIGGEST Problem is THE LACK OF GOOD GAS MILEAGE! THIS VEHICLE IS ADVERTISED AT 32MPG HIGHWAY WHICH IS WHY I PURCHASED THE CAR!! I HAVE BEEN LUCKY TO GET MAYBE 22MPG HIGHWAY! And possibly getting 17 City which is ludicrous!!
Never believe what you hear or read about a car published by GM! They are liars; to say the least!!
Now the last 2x we have gone to Denver 3 hours from where we live on the way back the A/C completelty stops working and they can't find anything wrong with it!!
DON'T BUY THIS PIECE OF JUNK!! I AM WARNING YOU NOW, TELL YOUR FRIENDS, RELATIVES AND EVERYONE ELSE NOT TO BUY THIS VEHICLE. IT IS A LEMON AND GM COULD CARE LESS!!
We're sorry to hear that you've had these troubles with your new Equinox. It looks as though your current concern is the tire inflation, correct? If you would like more information on tire warranties, please contact us via email at socialmedia@gm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).
Sarah, GM Customer Service
They cleaned my valves with upper engine cleaner and added fuel treatment to my tank. They road tested the vehicle and no misfire was detected. They claimed this took a week to do!
Now it's almost a month later and the check engine light came on again. I took it to the shop and they told me it's throwing the same error code of a engine misfire in cylinder 4. They told me they have to take the engine apart and send the cylinder head to a machine shop to either shave it down or find out if it has a crack.
I took the vehicle in on Friday morning. They gave me a rental car in place of my vehicle as it states in my warrenty. However, I told them I would like to be put in a rental vehicle of the same caliber of my vehicle in the shop. I paid over $40,000 in cash for this vehicle fully loaded (navigation, dvd, heated seats, etc...) and i've been put in a base model vehicle that my carseat barely fit in AGAIN! I complained and they put me in a jeep cherokee but had me return a day later because i needed to be in a chevy vehicle. When I returned the chevy vehicle is no different (base model again) and i'm on my way out of town with a 2 year old for a 10 hour trip in thanksgiving traffic. I've had to purchase a GPS system for this vehcile, a dvd player for my child, and extra chargers for my phones because this rental is not equipt!
On top of all of that, when I came to pick up the rental vehicle it was on E with the gas light flashing and the tire warning light was on (said the front right tire is low on air). I told the rental agent and he said "oh it's probably just a little low on air, you can fill that up at any gas station." I'm sorry but shouldn't have that been taken care of before I recieved the vehicle? And how dare you tell me that it's my responsibility to go and fill the air in the tire! Not to mention, AGAIN I had no help from anyone changing out the stroller, car seat, other items in my vehicle to the rental. So I had to hold a 2 year old (PREGNANT) while changing out the car seat, putting the stroller in the back, getting my briefcase from work, diaper bag, Toys of my childs, etc...
Now I understand it may not be policy to help someone, but when you see a woman obviously struggling to get all of her items and her child into the rental you think some decent human being would be willing to help her. No not at Chevy or Enterprise (the company they rent with). They treat you like dirt!
So now it's Tuesday morning at 11:00 am and I still have yet to hear from the dealership. I have no idea what the status of my vehicle is, what has been diagnosed, and for all i know my vehicle is just sitting in their bay. I've called the corporate headquarters and have been assigned a representative who will hopefully be helping to solve this. My service # is 71-112-820-7939.
I'm formally writing a letter to Chevy letting them know that I cannot drive this vehicle they've sold me. It's not safe and I have several mechanics telling me that I should just cut my losses. For a vehicle to stall out, be unpredictable, rough idol, and have misfiring cylinders is just an unsafe vehicle to be in. To already have engine issues at 45,00 miles tells me i've bought a faulty vehicle. I will not risk my child's life - I will cut my losses and take the bus if I have to. I drive an hour to and from work every day. I can't afford for something to go wrong. God forbid I'm at a stop light and the engine stalls and someone hits my child and I and something happen to us.
I refuse to put our lives in danger!
If anyone has any known issues, such as me, please provide the info to me. I am dealing with someone at the main headquarters at this point and I would love to share more similar concerns with her.
:confuse:
I know I will never be American and buy American again - especially a GM product. I cannot figure out why they cannot make a dependable car.
Good luck and sorry to hear of your issues.
Tell me if you still have the vehicle and if so how did they resolve the issue.
Thanks!
Angry Chevy girl!
Sarah, GM Customer Service
In the meantime i've been in this rental vehicle for more than 2 weeks and Greenwood Chev dealership has made a total of two phone calls to me to give me status of my vehicle. Just yesterday when I showed up there finally they told me that the #4 cylinder had to be replaced because the machine shop couldn't fix it.
Meanwhile GM corporate has asked me to deliver all of my maintenance receipts to the dealership. Well my husband does all of the oil changes uses Mobil 1 synthetic oil. So i had to print out our bank statements from our trips to Auto zone to purchase the materials because we usually don't keep those reciepts. I also printed out all of my bank records for the gas i use so they know I don't put crap gas in my vehicle.
At this point i'm pretty sure there won't be any resolution to this and they will end up returning this unsafe vehicle to me.
I have no idea how i'm going to get to work everyday now.. I'm not driving that death trap!
:sick:
I sent you all of my information and the service request # that I have with GM corporate. I got a auto-response from you a few weeks ago and then a reply from you that you would continue to let me work with GM corporate.
Thanks,
Concerned Mother
My vehicle has been in shop at Greenwood Chevrolet for two weeks and 3 days having the Cylinder head replaced because it was bad (so they told me). Today they called me and told me it was ready to be picked up.
I returned my rental vehicle and showed up to pick up my vehicle. They told me they replaced the bad cylinder head and the new one is on there and it's good as new. My husband told me to get the bad cylinder so he could look at it. When I asked Roger (the service manager) for it - he told me that they couldn't give it to me because they have to give it back for warranty purposes. I said "Ok, then can you show it to me and I'll take a picture of it to send my husband." He said he would go take the pic - went into the back room for close to 10-15 minutes.
When he returned this is the picture he showed me (see below). This is supposedly the "BAD" cylinder head they took off my vehicle.
I drive home and notice there is no difference in the performance of the vehicle. It's actually running worse than it was when I turned it in. I find it strange, but get home and show the picture to my husband. He immediately jumps up, gets a flashlight and goes under the hood of the car - he starts packing my son and I in the vehicle and says we're going back to the dealership RIGHT NOW!
Come to find out the paint on the bolts for the exhaust manifold is still there from the manufacturer. This cylinder head that is on my car right now has never been taken off.
We explained everything to the sales manager and he was in shock. This dealership never even removed my original cylinder head and that picture is (i think) of a brand new cylinder head with some bad valves placed in it.
I'm in such shock I don't even know what to say. I've been lied to, knowingly been put back in an unsafe vehicle (more than once) and they have committed fraud. God knows who else they've done this to.
The sales manager has asked that we come tomorrow to speak with the owner, but before we do that I'm heading over my local newspaper, going to 7 on your side news channel, I'm going to post my story on every major Social Media forum in the country, I am going to send my story to news reporters all over the state and I am personally sending a note to the CEO and board members of GM.
Chevy - You should be ashamed of yourself! It sickens me to think of what could have happened to my son and I because you lied about work you never performed, gave me a work order for it, then lied to me again when you gave me a picture of a brand new cylinder head.
I'm sick over this. You disgust me!
45 days later - problem is back and truck is back at the dealer...
I cannot wait until this lease is over - this trick is a piece of junk!!!
We're sorry to hear that you've had to bring your truck back in for further repairs. If you would like for us to check into anything further with your dealership, please don't hesitate to contact us at socialmedia@gm.com with more information (please include your name and contact information, the last 8 digits of your VIN, a brief summary of the situation, and the name of your involved dealership).
All the best,
Sarah
GM Customer Service
Now, while RK does fix the problems, and my vehicle works fine when I get it back, we all know this is a short term fix. It is quite apparent, by now, that the 2011 Equinox has a defective drive train. At the very least, a high percentage of these vehicles are lemons. GM needs to act quickly, before the media does. I am waiting for one more problem, then I will be done with this vehicle.
GM could, should and likely will respond with, at least, a favorable trade option for the newer, corrected model. I would think that this would show confidence in their product and compassion there customer. If not, this will be an ugly time for GM, and a loss of customer loyalty and trust.
Sarah, GM Customer Service
Oh and as far as Sarah the GM responder to all our complaints... I wonder how she feels at the end of the day after acting concerned and lying to all of us...OR maybe she is just a computer responding...
I wish you better luck than I had with GM...
I think you have a bad dealership there! GM, at least has attempted to handle this, my dealership (RK Chevrolet in Virginia Beach Va.) has been very good. Complain to GM, let them know what is going on. If you do not get help, come back on here and let's blast them! We all need to make it loud, through local and national news media. First, however, let GM know.
Regards,
Sarah
GM Customer Service
We're sorry that you're having these frustrations with your Equinox and would be happy to check into this further with your dealership. Please email us at socialmedia@gm.com with more information (including your name and contact information, a brief summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
Sarah, GM Customer Service
I don't drive much. It is now around a year later, and an additional 5K miles on odometer, and then the stall/CEL/stall/stall on way to dealer. They should have done this work the first time!!!
He tells me to keep the loaner until they finish their check. Sent it to the "only transmission guy on staff" and he will have it up to 3 days checking for the slipping, rough shifting issue.
Oh, and I am in '11 LT FWD, not AWD, so is that why they missed it the first time? Recall for AWD and not FWD. A little common sense would tell them the issues were the same....the exact things described in recall bulletin are what I have experienced plus the transmission issues.
So I will wait to see what they say about transmission. I plan to drive it up to 2.5 months and see if I have the same issues. If so, I'll explore legal avenues available for remedy. I will be saving extra toward downpayment and go to a different brand. I am not going to get stalled out on TX highways or 6 lane roads in this thing. I am not going to pay hefty repair/replacement bills down the line due to faulty engineering/mechanical issues.
Now I'm going to research 11195B to see what it says, since that is referenced here.
I'll let you know what, if anything, they say is wrong with transmission. We are not alone, and GM needs to make this right. I'm just going to run away and not look back, but you can bet my big mouth is going to be flappin in the breeze about this.
We purchased Chevrolet Equinox 2011 on 08/26/2010 new. On 12/13/2010, the car was creating a strong ticking sound. I checked the engine’s oil and discovered the oil measuring dipstick was completely dry I added a quart of oil to the engine I then, checked the oil once again and the oil was still not retaining or appearing on the dipstick as it should have.
The car’s mileage at that time was 6,058.00 We had the car serviced at Lannan Chevrolet in Woburn Ma on 12/14/2010, and 02/28/2011, 4/11/2011 and 5/24/2011.
The service department checked the oil level within the Equinox and found it was 2 quarts lower than the quart I had previously added on the first visit.
The second visit the car had a mileage of 9639.00 and the same problem for the other visits, now because the visits were every 2000 + or - miles the oil consumption was between 1 to 1.5 quarts of oil missing plus the high gas consumption.
I purchased a new car because I needed a reliable car, since my old s.u.v. was using a lot a gas and burning oil .Chevrolet was adverting this car as the best gas mileage,32 MPG On Highway and 22 MPG in the city, on board computer give as the reading of 20.9 average MPG.
Lannan Chevrolet in Woburn add oil to the engine every visits we had, if they did not
Then will be 3 1/2 quarters missing of oil, for the7000 miles oil change.
Have you already initiated contact with our Customer Assistance Center? If you haven't and would like for us to check into this further for you, please contact us via email at socialmedia@gm.com with more details (include your name and contact information, the last 8 digits of your VIN, and a summary of the situation so far).
Sarah, GM Customer Service
Now, after all the complaints, what are you doing to fix it? Your dealerships don't even know about the recalls or "codes" that GM has sent out. My dealership has been good (RK Chev.), but the car is unreliable.
You have our names, you know our problems... fix it. I believe a buyback of full value, in the form of a NEW car credit would suffice. If we apply this towards a new GM product, we are happy, you keep a customer and this social media problem is nipped in the bud.
I know I will take a BIG hit, but I don't trust the dealer, nor do I trust this auto.
And I thought I was buying a safe and reliable car.
They too replaced my cam selinoid...along with the fuel pump and 5 sensors. I also do not trust the dealer... To be honest with you, thinking about it now...the dealer really rushed me through the trade in process, most likely so I wouldn't sue them. I'm sure some poor sole is now encountering my issues and GM saved a whole bunch more money because they got out of putting a new motor in. Sadly I didn't have the time to NOT have a vehicle...otherwise I would have pursued legal action, tv stations and media to bash their brand. I have a friend whose wife's jeep stalled while she was driving it...he threatened then with legal, conracting his state rep and reporting to the media...JEEP gave him back every cent of that vehicle. I guess GM doesn't give two $#&%'@...
This truck is the biggest piece if crap! I have never gotten over 19 miles per gallon.
At this point I hate having my kids in the car as I feel like it is not all that safe.
So glad that I only leased this truck and can give the piece of crap back at the end of the lease!