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Comments
They lost steering, but luckily, did not crash.
Good Luck.
Thank you.
I understand that their was an original letter send that did not give VIN ranges. Unfortunately, according to Chrysler my car was registered in Canada so I never received any info from them. Can anyone email a copy of the letter(s) to chrypacifica05@gmail.com?
I have just started this battle!
Thanks!!
'If' I could get someone to admit the letter was valid, they immediately state that the letter was superseded by the updated one in 2012. That is the one that states it will only cover 2 months worth of build dates.
I paid to fix mine and am now doing the letter writing campaign to Chysler corporate
"Our records show that you have contacted us by telephone and we have
addressed your concern. We have updated your file to reflect the latest
information you provided in the email message."
It sounds like what ever answer you get from the first contact remains the party line!
I have an '04 with 117,000 miles, took it in for a tire rotation and they spotted it - one end is completely gone and the other is rapidly getting there.
Dreading the quote on this, since I'm pretty sure I'm outside the tiny range of build dates!
$900- $1100 of that was for parts
The dealer's service director called a few days later. They offered to cover the parts if I was willing to cover the labor. The labor wasn't cheap, $740, but it was better than the $1700 - $2500 quotes that I am seeing on this forum.
I was certainly worth the postage stamp!!
if you don't mind could you also forward me I copy of that letter from Chrysler- I just bought a used 2004 pacifica and found out that its too has a rusted/rotted sub frame
thanks
my email is kadino@optonline.net
Rusted cradle, motor mounts gone, engine strap gone, its a wonder the thing didn't fall out before I found out what was wrong.
I would like to write to Chrysler a letter and ask for some reimbursement, I really can't afford this. Can you send me a copy of the letter please to eroberts2007@gmail.com ? I would really appreciate it. I hope I am replying to the right person.
I really appreciate it.
Good Luck.
estiva93@gmail.com
Thanks!
It only covers vehicles made from 2-23-04 to 3-31-04.........
Can you believe this? Based on the torrent of complaints on line they must have built a lot of cars in that month. Mine was built several months later but is falling apart due to the same rust problem. I am waiting for a call back from their supervisor.
My 2004 Pacifica has a manufacture date of 04/03. I purchased it in May of '03, so, it was probably one of the first made. When my rust was spotted in October of '12 by a Goodyear store mechanic, my Pac had only about 68,000 miles. I know that my dealer went to bat for me. My repair was $1,875.41. I had gotten a copy of "the letter" and contacted Chrysler. They did reimburse me 80% of the repair cost. I did file the information with NHTSA many months ago because of the serious nature of the rust-out. Can you imagine how disastrous it would be if your engine dropped out on an Interstate at 75 miles an hour. I would think that Chrysler would be happy to pay for the repairs to avoid a suit from serious injury or death.
I took the car to a local mechanic with a small shop. He is going to weld some steel plate over the affected areas for $400. I hope this solves the problem and gets me another year or two. Then I will buy another car but certainly not a Chrysler.
By the way, I am very involved in a large Corvette club for the past 18 years. I attend may car shows and swaps. News like this travels fast!!