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Comments
Could you please send me your case number in an email? I would like to look further into the case.
Thank you,
Caron, GM Customer Service
Im glad i was able to help some people here with the Stalling situation.
I apologize you are having concerns. Have you tried speaking with a dealer?
Christina
GM Customer Service
Thank you for your assistance. Vehicles can be hard to diagnosis over the internet. It is recommended to visit a local dealer.
Christina
GM Customer Service
Uh, excuse me, but I disagree. The reason I am on here tonite is that my daughters came home for the holiday weekend with my '01 Grand Prix GTP (131k) that they are using at college. They complained that the car was "shaking". I had previously replaced p/s pumps (twice) as well as injectors, coils, etc. that caused poor performance, misfiring and rough acceleration. I thought that was what they were describing. I test drove it a couple of hours ago and found the ABS and Trac lite came on with rough "shaking, especially at low speeds. Puzzled by what it could be, I got on the internet and in 15 minutes I find the likely cause of the problem and lo and behold it is a common problem.
Now, it is fair to say that I cannot say for sure EXACTLY which of the components discussed online are the problem on my car, but I do know where to start and will start diagnostics in the morning. I have already replaced the LF wheel bearing (including sensor) over a year ago, so I know the symptoms when a bearing goes bad. I don't think it's my bearings and will start with looking at the the speed sensors and harnesses. Last thing to replace will be the ABS computer and I may just leave it off, as others have suggested.
And the original comment: "Vehicles can be hard to diagnosis over the internet." makes me laugh. It can't be any worse than paying a GM dealer who has the benefit of training, diagnostic aids and service information from the manufacturer big $$$ only to find out the problem is NOT diagnosed correctly and fixed. Plus a dealer will consistently deny that it is a common problem (BTDT with LIM on Grand Prixes). GM (and their dealers) could get away with this years ago when there was no way for owners spread across the country to communicate. But the Internet and these forums are a huge benefit to those who can't afford to just take the car to a dealer and write check that sometimes is larger than their mortgage payment for REPAIRS to a car.
And every time I hear about some new "feature" on a car (cameras, memory seats, motorized doors, etc) all I think is "how much will it cost when THAT breaks?"
So, yes, Virginia , there IS a Santa Claus, but it's not GM, it's the Internet.
I got a Timken hub locally today ($117). Was going to replace both fronts but they only had one. I had replaced left front last year (but not a Timken) and left turns seemed to be worse than right turns, so I took a chance and took off the right hub. Found the x-mas tree clip that holds the sensor connectors out of the way of the half-shaft had broken and the sensor wire plastic sheath had been rubbing on the spinning shaft and worn away, exposing the 2 wires inside. The insulation on the 2 wires was still ok, but when I removed the hub I found that one of the wires had broken right where it enters the hub. No way to solder that back on. Suspect that the loose assembly had caused the wire to constantly vibrate/flex and finally break.
Had to heat up one of the 3 bolts that holds the hub on with my oxy/acet torch and accidentally melted the HARNESS connector. Darn (not exactly what I said). Got the new hub on and scraped enough melted plastic away from the connector to plug the new hub in. (Will get a new harness monday, $38). Took it for a test drive and NO ABS or TRAC lite! Yippee. But...... power steering fluid all over the floor. The drivers side boot on the steering rack was leaking fluid. Looks like a new rack & pinion steering gear is next weekend's job.
But thanks to this forum, I got pointed in the right direction very quickly and for $117 solved the problem (oops, forgot to add the new harness cost, ok under $160).
My email address is in my user profile. Please include your Edmunds username as well as your VIN, current mileage, involved dealer, as well as your concerns. I look forward to your response.
Christina
GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Please keep us posted when the issue has been taken care of. If you have any questions or concerns please feel free to contact us directly.
Thank you,
Caron, GM Customer Service
Thanks,
Hug
and so far so good, no more messages and can turn traction control off and on with no issue. Hope this helps.
and so far so good, no more messages and can turn traction control off and on with no issue. Hope this helps.
My name is Ed Tregenza and I have a 2004 Pontiac Grand Prix GTP vin# 2G2WR524141133734 and I have the brake light, abs light, service traction control and service variable assist steering messages on for about 2 weeks now. Is there anything you can help me with or guide me on?
Thank you, Ed Tregenza
I would recommend speaking with your local GM dealer. They will at least be able to diagnosis your vehicle for you. Please feel free to email me with any other questions comments or concerns.
Christina
GM Customer Service
2007 GP with only 41,000 miles. Unbelievable.
If we can be of any assistance, either by looking into warranty or recall information on your vehicle or by helping you work with a dealer towards a resolution for this concern, please email us more information, including your name and the last 8 digits of your VIN.
Best,
Sarah
GM Customer Service
Kay
right turn low speed braking has been done. There is a relay chatter felt on the brake
pedal when this error displays.
Are you planning on bring your Grand Prix to a dealership to be serviced? If so, we can assist in the process.
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Look forward to hearing from you,
Sarah
GM Customer Service
I am not trying to ad a solution for I do not have one,... but wanted to make a comment,....
No offense GM customer service,... i have read through all this thread,.. and apart from saying to go down to my dealer so they can diagnose the problem and pay for their service for them to do that,... what other help can you possibly give us all Grand Prix owners stuck with the same issue,...????
Everyone knows they should go to the dealer,.. but not everyone has or are willing to pay for that,.... and spend more than what the car is worth,....
So GM customer service,.... tell me, apart from you telling me to go to the dealer and spend big bucks,... is there anything that GM has come up with to remedy this problem on the most part of GM cars,.. I had a 97 Riviera with the same issues.....
Thanks for your help.....
Apart from this, we can do some investigation. For example, with the last 8 digits of your vehicle's VIN, we could look to see if there are any open safety recalls on your Pontiac. You can send us this information in an email, if you like, and we'd be happy to do so.
Best,
Sarah
GM Customer Service
I contacted GM (Christina) via email and shared details, she informed me that there was no recall. I had also contacted the Pontiac Customer Assistance Center and opened a case. Christina became aware of this, and handed me off to an "agent". I spoke with my assigned "agent", who informed me that GM would likely assist with the repair, so he convinced me to take the car into the dealership for precise diagnosis and repair. I was encouraged by the conversation, and thought wow, the new GM really does care.
Although the hub bearings were previously identified to be making noise and thus in need of replacement, the secondary diagnosis upon further investigation was the simple ABS wiring harness was corroded all the way through. Upon replacing that part, the issue was solved. I requested the old part, which upon inspection, had water all through the inside of the harness casing. To me, that meant the design was flawed, and that added to my case.
Without going into the specific resolution, here is my advice for any of you who may be affected by issue you believe shouldn't be present. If your vehicle has low mileage or is otherwise just out of warranty, I would rate your chances of GM assistance to be good. If your car is older, maybe not so much. I will say that it took over 2 months to gain any satisfaction, but I did in fact get my repair issue addressed, and GM did in fact finally deliver on their earlier promise.
Bottom line: provided you have great patience (dealing with being handed off from agent to agent, not getting return phone calls, being over-committed to based on actual performance, etc.), and are willing to be actively engaged in seeing it through, and your situation aligns to the above details, it would behoove you to follow Christina's advice and contact them to discuss the matter. She stayed engaged from afar with my issue, and served as another point of contact, which I found to be of value.
Hope this helps, and thanks Christina (and GM) for your help.
Thank you for taking the time to share your experience and conclusion. You are very welcome, I am happy I could be of assistance. I would like to provide a little more information on why you may speak with a few different agents. There are different levels of Customer Assistance Representatives with different tools to assist customers. This is due to the wide variety of situations. I apologize as this can be frustrating; but this is why I wanted to stay in contact with you and make sure everything was taken care of for you. Anyone who would like to email me please feel free. I am happy to look into your situations, recalls, dealer concerns, and any feedback you would like to provide.
Christina
GM Customer Service
Before spending a fortune on the dealer to tell me that it is not acting up when they drive it, I'm wondering if a relay has gone bad. Unfortunately, I'm not an electrician so my play is to start changing them and see if that works.
After being jumped on by my wife (she drives the car) I'm on the internet searching - and found this site. Please help me with a cheaper and quicker fix than going to a dealer.
Apparently I'm not the only one with this issue and I'm sure GM knows what the issue is. Please let me know how to fix it.
Thank you,
Burtonz
Best,
Sarah
GM Customer Service
Thank you!
Vin is 2G2WC58C161183150
Thank you!