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I did receive your email. If you didn't receive mine please let me know. Thank you,
Mariah GM Customer Service
The vehicle sat in the driveway for the weekend.
On Monday no messages and they have not appeared since.
That rules out blown fuse(s).
Seems like poor connections to me.
What is your take ?
Unfortunately, I cannot diagnose your vehicle over the internet. Have you had the dealership diagnose the vehicle yet? If not I would recommend doing so and if they cannot read any codes when you are there to have them put the code reader in your vehicle. So when the problem occurs you can get the codes that come up. Thank you,
Mariah GM Customer Service
The main problem with it now is the transmission. When sitting at a light or moving from stop, the engine revs but van doesn't move and BANG, the tranny slams into gear. Had it in to the dealer 2x but they can never replicate what happens to us every 5 minutes in city driving.
So the main problem is really the dealerships! The trans is second!
Dealer charged my wife $190 to fix things under warranty and nobody will fess up and remove the charges. I had the car in the day before but had to leave because of family emergency and they didn't try that bs with me. ARGGHHH!!!
My case number is 71-854277498. The service I've been receiving from your organization is worse the the dealership: Here is a record of it.
8/2/10 - Eric x 21022: Eric called saying he was my District Specialist. He said that I should not take the vehicle back to the dealership until they get their technicians involved.
8/3/10 - Eric x21022: I tried to call Eric back, but got his voicemail.
8/4/10 - Michael x21059: Michael called me to say that Eric is on vacation and that he would be filling in. Michael took my information (again) and said that he would call the dealership and get back to me by 8/9 with next steps. He instructed me not to contact the dealer and not to take the van in at this time
8/9/10: Kyle x 21356: Kyle called me to say that Eric left GM and that he would be my new District Specialist. Kyle said that he talked to the Dealership and that they were working to get in touch with the technician. That I should NOT take the vehicle in or contact the dealer until Kyle calls back
8/11/10: Kyle x 21356: Kyle calls me and doesn't realize that he talked to me on 8/9. He says the exact same thing that he said on 8/9. I told Kyle that I've had it and that I want to talk to his supervisor. He said talking to his supervisor wouldn't do any good. I said I wanted to find out about GM buying my car back, because it's a lemon. He said he would contact the GM buyback program. I asked him if I should continue to NOT contact the dealer and he's says that he nor anyone at his office would have told me to hold off on contacting the dealer. I told him that I didn't think he or his office is adding any value. He said I should just work with the dealership directly.
This has been a waste of the past 11 days. I have gone throughgh a merry-go-round of reps and received no real help and no progress.
What do you propose I do now?
Brian
With less then 100 miles left on the GMPP extended warranty we needed to find a new dealer and get it checked out! My wife picked one that had a rental car policy that wouldn’t cost us too much out of pocket and we brought the SV6 in to have the transmission checked and some other gripes taken care of. They replaced a number of interior parts and the catalytic converter but could not replicate the problem with the 4T65E.
We grabbed the transmission mechanic, threw him in the front passenger seat and headed off for a demonstration drive. Turning out of the drive it went BANG, and then a few more times before he said he would take it apart. Before returning, the transmission went BANG six more times.
A week later our Montana was ready and when I asked what the culprit inside the transmission was the mechanic said it was the input clutch piston. The SV6 Sport runs like a champ and the fuel mileage has already shown a definite improvement. Thank you Wallace Cadillac!
Anybody out there have any suggestions on how to get GM to get motivated to fix our van.
Mariah: What's your thoughts? Does a long time, loyal GM cusomter, need to source an attorney to get GM to take some action on this?
While I cannot advise on whether or not you should contact a lawyer I can assure you that the agent and the dealer you're working with are doing everything in their power to get the vehicle fixed. Your agent should be contacting you tomorrow. Thank you,
Mariah GM Customer Service
Did you check your receipts and see if they replaced the same part as mine? Have you tried cleaning the contacts or adjusting the rear striker?
If I did not owe so much on the vehicle I would trade it in for something else, but dealers do not want them, they know about the problems.
I wish someone had stolen it when it would sit in my driveway with the door open. I probably would have gotten more from insurance than their buy-back. But apparently even car thieves know better than to boost this vehicle.
Can you tell us what was the final solution to your draining battery problem? How was it fixed? thanks, Rod
To make a long story short (after 2nd dealer visit - from dead battery incident), they discovered its factory battery had 1 bad cell. And, it would also self drain itself - after sitting parked for 3+ full days. They replaced the factory battery (under warranty) and our van has been working great ever since. One -45 C (which is -45 F as well) morning, our other vehicle didn't start. But our GM van with its new battery "fired right up". Glad they changed the battery and all is now working great....
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I am glad to hear everyone is ok. IF you would like us to look into this please email me with your VIN, contact information including a good number to reach you? Have a great weekend!
Christina
GM Customer Service
Thank goodness I do not have power side doors. ... they stay shut.
I bought an 07 Toyota Sienna and absolutely LOVE it. Even with 100k miles on it, it drives like a dream and just needs standard maintenance.
Unless you're getting your Uplander for a steal, I personally would not recommend it.
#05-06-03-003C: Headlamps/Headlights and/or Interior Lights Flicker Intermittently (Replace Generator Voltage Regulator) - (Mar 30, 2007)
It mentions adding a capacitor and metal shielding, anyone try it?
""Recommendation/Instructions:
To repair the intermittent dimming and/or light flicker use nickel\aluminum tape part number 10184916 or equivalent. The entire battery (B+) cable to the generator should be shielded from the ignition control module. Furthermore, an 8-inch piece of the nickel\aluminum tape needs to be placed along the front of the ignition control module to shield it from the spark plug wires.
Important Note: A 10,000 pico farad capacitor needs to be installed on Circuit 225 (L terminal) to ground.""
"If the sliding door is clsed and the powersliding door button on the transmitter is accidently pressed and held, the vehicle doors will be unlocked and the the power sliding door will open. If the power sliding door has been locked using the manual door lock lever, you will need to unlock the power sliding door before it can be opened with the remote keyless entry transmitter sliding door button." This might be the remedy for your problem.
"If the sliding door is closed and the power sliding door button on the transmitter is pressed and held, the vehicle's doors will be unlocked and then the power sliding door will open. If the power sliding door has beeen locked using the maual door lock lever, you will need to unlock the power sliding door before it can be opened with the remote keyless entry transmitter sliding door button." I hope this will help.
"If the sliding door is closed and the power sliding door button on the transmitter is pressed and held, the vehicle's doors will be unlocked and then the power sliding door will open. If the power sliding door has beeen locked using the maual door lock lever, you will need to unlock the power sliding door before it can be opened with the remote keyless entry transmitter sliding door button." I hope this will help.
"If the sliding door is closed and the power sliding door button on the transmitter is pressed and held, the vehicle's doors will be unlocked and then the power sliding door will open. If the power sliding door has beeen locked using the maual door lock lever, you will need to unlock the power sliding door before it can be opened with the remote keyless entry transmitter sliding door button." I hope this will help.
"If the sliding door is closed and the power sliding door button on the transmitter is pressed and held, the vehicle's doors will be unlocked and then the power sliding door will open. If the power sliding door has beeen locked using the maual door lock lever, you will need to unlock the power sliding door before it can be opened with the remote keyless entry transmitter sliding door button." I hope this will help.
The worst was the intermittent check engine light and when I took it in to get it checked they did not find anything. This is the first time I have heard of a computer in a vehicle losing or clearing its own codes. I also suggested that it may have a faulty computer and the GM repair center people basically told me that I was nuts. I replaced the 4.3 engine in my 1985 Astro with a 1997 4.3, this required that I swap the computers and rewire the van.
The issues I had with the Uplander was the last straw and even though I have, until recently, only considered owning Chevy, I will not buy another one unless they start making their cars better.
The factory battery terminals are extremely poor quality. My Husband just replaced mine ($15) and my 2005 Uplander is as good as gold! And coming from a van that I had to jump start daily to leave my home.. I'd say problem officially solved!!!
Upon searching the internet I found literally 1000's of posts from people with the exact same issues! Numerous people were taking their vans to mechanics only to find zero mechanical issues. People were even going as far as replacing the alternator and serpentine belts.
With zero option to go to a mechanic, my Husband ( not a mechanic, yet very savvy with vehicles) noticed the the BATTERY TERMINALS were unlike any he had seen before. They were highly corroded and after a good cleaning, my van ran fine for an entire day.. The next morning however, My van was completely dead. It would usually "try" to start. The interior lights worked fine but would flicker and upon ignition, the engine would only click and the gauges would hop up and down. He then said it had to be something with those terminals. The next day he bought new battery terminals ($15) and a new battery ($110), (the daily jump starting had worn mine down) and now my van is completely fixed!!!! I really hope this helps those who are having issues with their 2005 - 2008 Chevy Uplanders!
It sounds as though your light was effectively reset; perhaps the best thing to do right now would be to keep an eye out for it. When the light stays on is when the ABS system is not working at all (as you're likely aware).
Let us know if you would like for us to check into anything for you (warranty/recall information, etc).
Sarah, GM Customer Service
Thank you for the prompt response. I'll get it checked out if it comes on again. Overall, we've been satisfied with our Uplander.