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Comments
Has anybody else had that problem?
Cheers
When I first brought it into the dealer a couple years ago for the power sliding door sometimes not closing on the first attempt, they took a Dremel tool and used it on the eight (or so) gold-colored contact points on the body of the van, in front of the sliding door. That worked great. Probably nine months or so later it would happen intermittently again. I use an SOS pad on those points on the body and the door works great. Really. Try it.
Bill
Also coating them with dielectric might keep them from deteriorating the surface.
2014 Malibu 2LT, 2015 Cruze 2LT,
Below is found within: http://www.baileycar.com/recalls_html.html
Not too sure if manual or "power" doors. But since the doors are opening by themselves while driving down the road (like your van), I would assume "power doors" have this problem.
Long post short... This is a known problem with these doors and it appears GM has little interest in fixing (for all). As a safety recommendation, I would "turn off" the manual door function. Turn its switch off and if necessary, "pull its fuse". Having manual sliding doors (like my van) is much safer then auto-doors, then want to open on their own. Especially while driving down the road.. Hope this helps "save a life".
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27/11/07
Drivers of the Chevrolet Uplander, Saturn Relay, Buick Terraza, and Pontiac Montana are complaining about a serious sliding door problem, where the doors will open while the vehicle is in motion. More than two dozen complaints have been received by the National Highway Traffic and Safety Administration, yet there have been no recalls.
Consumers have complained of having the door pop open at speeds exceeding 45mph and most complaints filed have dealt with 2005-2006 models. In the past, service managers from GM dealerships have previously said there is a quick fix for the problem and they have issued a preliminary report on how to fix the issue, blaming it on doors sensors being affected by debris.
However, there are plenty of consumers who are returning to the dealer time and time again, only to hear that the service manager can't diagnose and/or fix the problem.
If you find that you are dealing with an intermittent sliding door problem, be specific as to when the problem is happening.
How fast are you traveling?
What are the road conditions?
What are the weather conditions?
Do you have problems closing the doors?
Does the door lock?
All of this information is very important to the service department when it comes to diagnosing the problem.
Make sure that each time you pick up your vehicle, you receive a repair invoice which clearly outlines your complaints and the repairs.
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I've tried (unsuccessfully) to have the door issue resolved numerous times w/ the service dept. Finally I just pulled the fuse & we have to manually operate the very heavy doors. While sometimes the door locks & interior lights intermittantly flicker/ lock / unlock, at least the door does not come open while I'm driving anymore. I'm filing my NHTSA safety complaint today - THEY NEED TO KNOW THAT GM has NOT RESOLVED THIS! (before some child falls prey to a serious injury!)
Toyota has some serious stuff going on. While this may not compare in magnitude, it is still WRONG for GM not to correct their mistakes even if it causes a little problem with their 'image'. Ok, now I'll get off my saop box
Short of a lawsuit, I don't know what else to do. Considering they took back that rolling death trap and made me "whole" (barely), I don't know what else to do.
I now own a Toyota
When I bought my SV6 in 2006 it died on the highway one night. After 1 month in the shop it was discovered that a pin on a wire connector was bent causing the motor to cut out.
After several more "no start" times, I simply dropped my van off at the dealer Monday AM. I told them, "DO NOT touch it until this Friday AM". They left it untouched (in their parking space outside the shop doors) and that Friday AM, it was a NO start (like I told them). Its battery was completely dead. Since its charging system was re-confirmed, they came to the conclusion that its battery was shot (even though its load after full charge testing fine). re: It would accept a charge but after 3+ days sitting, it would self drain itself. Yet, its green light was showing ok. Within my new van, GM dealer installed a brand new Delco battery, and its been working great ever since. Today, I turn its key and it starts great - like its suppose to.
When it comes to stuff like this, its either: 1 - Battery won't hold a charge, 2 - its charging system is NOT working properly, or 3 - something in the background is draining the battery.
If they "fully charge" your van's battery and "pull OFF one of its battery cables" on Monday AM and same battery is dead on Friday AM, you know its factory battery will NOT hold a charge either. If battery is still fully charged, then something inside the vehicle's electrical system is draining the battery. They need to "pull fuses" to determine what item inside the van is draining a connected battery. Who knows, it could even its its BCM - that's supose to go into SLEEP Mode after 15 minutes of no electrical need within the vehicle. If wondering, simple 12V test tools can confirm if its alternator (battery charging) system is working properly as well.... A GM dealer can easily test these 3 conditions. Especially if you leave your van with them for 5 days (like I did - for its battery problem).
If wondering, my local GM dealer DID offer a free rental vehicle while they investigated my new van's electrical problem as well. I decilined - since our '09 Montana van is our secondary / backup vehicle, and my wife did NOT need our van that specific week.
Hope this helps...
.
To me, it sounds like a very bad 12V connection within its lighting system - creating an OFF/ON condition. Or, perhaps its headlight RELAY module is acting up. Perhaps moisture in the air is influencing the 12V current flow as well? Don't understand why the problem is its battery - especially since its lights came back on, and you were able continue to drive your van.
Do let us know if your new battery fixed the problem...
I am from GM Customer Service. I apologize that you have been experiencing issues with your vehicle. Can you please email me more information about your situation so I can look into it further? You can access my email by clicking on my name. Thank you,
Mariah GM Customer Service
I am from GM Customer Service. I apologize that you are experiencing issues with your vehicle. Can you please email me more information about your situation so I can look into it further? You can access my email by clicking on it. Thank you,
Mariah GM Customer Service
I could have chalked up the problems with the Uplander to the design just being crap, but with that kind of customer service, I'll NEVER buy another GM.
I apologize for the experience that you had. Can you please email me with more details so I can look into the situation further? You can access my email by clicking on my name. Thank you,
Mariah GM Customer Service
Can you please email me more information as to what is going on with your situation so I can look into it further for you? You can find my email by clicking on my name. Thank you,
Mariah GM Customer Service
I apologize that the fix didn't take care of the problem. Did you ever contact the dealership and tell them that the problem still exists? The first time you had the vehicle fixed, how long did it take before the problem occurred again? Can you please email me more information so I can look into this problem further? You can get my email by clicking on my name. Thank you,
Mariah GM Customer Service
I am from GM Customer Service. I apologize that you have had issues with your vehicle. Can you please email me more information about your situation so I can look into the situation further? You can get my email by clicking on my name. Thank you,
Mariah GM Customer Service
This has happened twice in this sequence. The second time happened after a part was replaced something about a pin was missing. The entire part had to be placed. The second occurence happened about 1 month after being fixed. We took it in and they said that something had to be reset. However, we noticed that the doors had not been set back to automatic. When we clicked the buttons to auto, we had problems with the chiming beginning again. We took it in to have it fixed a 2nd time. They said that it needed "adjusting". The dinging stopped for about 1 week.
We were picking up my son from college 2 hours away from home when the dinging started out of the blue. It would not stop dinging even with the car off. At one point, a passenger behind the driver had shut his door completely when it suddenly opened on it's own. After about 30 minutes we were finally able to get the dinging to stop, Lord only knows how, but we got it to stop.
Today, less than a week after the last incident the chiming started immediately when we turned the car on. We took it in to have it looked at. The only way they could get the dinging to stop was by slamming one of the doors really hard while in the manual setting. Basically this is no more than what we did and is obviously a temporary solution.
This has now become an even more dangerous situation knowing that the car door could open on its own. I will be calling a dealership as soon as possible. I didn't take it to the dealer originally because it was not under warranty. My car has
45,000 miles on it and this is not acceptable.
I am hoping that the dealer's repair shop will have a permanent solution to this. If not, I will be going to a dealer who I will expect to make me a fair trade. A fair trade meaning they will take the car back and pay off the loan no matter what the balance is. From what I have read, this is a common problem. It sounds to me as if it should have been recalled. What has to happen in order for it to be recalled.....something or someone flying out the door while the car is in motion? I hope Chevrolet will think twice before sweeping this under the carpet. Hopefully other car manufacturers will not make the same mistake that Toyota made by ignoring a dangerous situation.
Other than this problem, I have had only minimal problems with the car. The other thing that is annoying is the remote clicker. When I replaced the battery on one, it was basically impossible to open the remote. When I finally got it openand put in the new battery, it wouldn't work. And yes I did try the battery both ways. I replaced the battery in the other remote and it worked for a while, but it doesn't always lock or unlock and I have to use the key.
So 2 important features to me.....a keyless entry and the electronic sliding doors don't work. The sliding doors were one of the reasons I bought this car. I have 2 more years to pay on this car and quite frankly I don't know if I can put up with the door problem. It's annoying, it's distracting and it is dangerous.
Lorie Steller
I apologize that you are experiencing an issue with your vehicle. Can you please email me more information so I can look into your situation further? You can get my email by clicking on my name. Thank you,
Mariah GM Customer Service
There is a piece of black rubber trim that runs the length of the sliding door opening, just under the place where you step into the van (bottom of the door opening). If this piece slips down then it will prevent the door from closing. If this is your problem, all you have to do is push up on the black rubber piece unitl it is back in place all the way accross. Kids tend to step on this piece and slide it down.
I apologize that you are experiencing an issue with your vehicle. Can you please email me your VIN, current concerns and current mileage? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
Last Friday 16-July the warning light for ABS and Stabilitrak and Traction
all came on one after another and repeated over and over.
Any suggestions ?
I apologize that you are experiencing a concern with your vehicle. If you are getting the warning light repeatedly then I would get it to the dealership as soon as possible. Please keep me informed on how everything goes. Thank you,
Mariah GM Customer Service
I apologize that you are experiencing a concern with your vehicle. Which extended warranty did you purchase? Was is a GMPP or was a warranty from the dealership? I can have one of our agents look at your situation further. In order to do that I will need you to email me you’re VIN, current mileage, dealership, contact information, and how long this concern has been present in your vehicle. You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
We have been experiencing the door problem for months: Won't stay shut, opens while driving, DINGS-DINGS-DINGS-DINGS, etc. All the same stuff you read in this forum.
We bought an extended warranty, but that is doing no good, because the dealer can't fix the problem. We've had the car in several times without success. The car has currently been at the dealership for 14 day. We talked to the Service Mgr today and "He say's they are still trying." The car has been at the dealer for 4 of the last 6 weeks.
We have about 6 months left on the warranty and I'm starting to get the feeling that they are just trying to stall until the warranty runs out. We have saved the receipts, but they are not very detailed. Today my wife asked the Service Mgr if he has been keeping track of everything he has done to try to fix it and he replied, "No, I'm not a bookkeeper."
I'm trying to decide if I should pull the car from this dealer and start over with another dealer.
I'd like to know what will happen if GM can never fix the problem (even thought it's under warranty). Will they replace the van?
Also, I notice that Mariah from GM Customer Service has replied to many of the former posts on this forum. She apologizes and then asks for your contact and VIN information. Has anyone had any success with Mariah? Please let me know. Thanks,
Sincerely
Soon-to-be-Ex-Dedicated-GM-Customer :sick:
Love the van, great on trips and comfortable with all the bells and whistles.
Having warranty problems- dealer intentionally ignoring problems so they won't have to fix before warranty runs out.
As for the door, somewhere I have the paperwork of the parts they replaced the last time. I will try to find it for you. Mine never opened while driving, just wouldn't close or would close and ding.
Anyone have trouble with the manual seatback release for the front and middle row seats? My driver's seat and middle row passenger side seem stripped and don't work. Makes me miss my old '99 Montana sometimes!
I fear that when the dinging is going, that I'll crash the van - it is so distracting!
I feel really bad because I recommended this van a year and a half ago to a friend - who did buy one - and now he is starting to have the same problems with his door.
I work for an EMS helicopter service. I have talked with our aviation mechanics, and interestingly enough - when a manufacturer-mechanical issue is discovered on an aircraft - do you know what the manufacturer does??? They send out a bulletin to all who own that aircraft and advise them of the issue, and if there is a repair for it - it describes what to do.
Imagine a world where a car manufacturer was openly honest with defects and repair notices - not just the big ones that they know will kill someone - but everything - so that you know you can own a vehicle that can be dependable and last a long time - doing everything they said it would do.
I have never bought a foreign car... just couldn't bring myself to do it. Maybe it's time to take my chances with a car that may or may not have brakes... at least the doors will be closed.
Before this service, they had adjusted the whole door and it was out of place to the naked eye. Worse, the mechanic stripped the star bolt on the rear striker! Well I was finally able to slightly loosen it and when the door wouldn't close I would bang on the striker a few times and it would close and shut up.
Has your dealership been in contact with our technical department to get the vehicle fixed? How long has the concern been present? Can you please email me your VIN and current mileage? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service