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GMC Terrain (2011) Problems continue

1becky1becky Posts: 1
edited June 4 in GMC

I have NEVER been so frustrated with a vehicle. My 2011 has less than 7000 miles (all my own as I've had it over 3 years and purchased it new) and it continues to give me trouble. I just got it out of the shop the second time for same issue (I would have to get the invoice out to read the full problem) that left it having to be hauled in and now less than two weeks later, I have check engine light and service the stabilitrac message, so I must return again to have it serviced. I am also on my third battery!!! Does anyone have any similar issues or did I really just get a lemon?

Comments

  • ifonly4ifonly4 Posts: 3

    I own a 2012 Terrain and have also experienced the Service Stabilitrak message. The dealer could not recreate the problem. I have filed complaints with GM and NHTSA, not that they care at all but at least it is logged somewhere hopefully. From my research, this appears to be a problem on all GM and GMC SUV's covering many production years and GM continues to ignore the problem. This is a huge liability risk as it appears that the vehicle will also experience significant engine power reduction. Say a prayer since there will probably be other vehicles on the road when this problem occurs and hopefully they will be able to take evasive action and not plow into you. I have stopped allowing other passengers in my vehicle since I do not want to be responsible for their death due to GM/GMC's ignoring this problem. If I experience this problem again, the Terrain is gone and I will purchase another non-GM vehicle.

  • gmcustsvcgmcustsvc Posts: 4,251

    Hi ifonly4,

    I'm sorry to hear that you have experienced reoccurring problems with your vehicle. I can definitely understand your frustration. Please let us know if you would like for us to take a further look into your concern. We can be reached via email at socialmedia@gm.com. Please include your full name, contact information, VIN, current mileage, and involved dealership in the email. We look forward to helping you.

    Kristen A.
    GM Customer Care

  • ifonly4ifonly4 Posts: 3

    I have already been in contact with GM Customer Care. We are all just waiting for it to happen again and hopefully I will not be killed when it does. In my opinion, this is another major liability risk that GM/GMC has been ignoring.

  • chud1247chud1247 Posts: 1
    Service stability track can be just bad wheel bearings both of mine were replaced and it fixed the problem
  • ifonly4ifonly4 Posts: 3
    Today I received a letter from GMC indicating some 2012 model year GMC Terrain vehicles equipped with flex fuel E85 capability may have been built with the fuel composition sensor mounted below the frame, exposing the sensor and fuel lines to road debris. This may result in the fuel line emitting fuel odor, weeping or leaking. In addition, the vehicle may experience engine stumble, loss of power and stall while driving. Do not take your vehicle to your GMC dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

    Are you kidding me?? Now GMC expects me to have mechanic skills because they are not interested in having all the owners come in so they can inspect their vehicles. From reading the various Terrain forums, many of us have experienced the loss of engine power, Stabilitrak error message and fear for our lives as the vehicle slowed unexpectedly. What a pathetic message from GMC. Clearly customer loyalty is not a concern of theirs.
  • ray80ray80 Posts: 1,636
    ifonly4 said:



    Are you kidding me?? Now GMC expects me to have mechanic skills because they are not interested in having all the owners come in so they can inspect their vehicles. From reading the various Terrain forums, many of us have experienced the loss of engine power, Stabilitrak error message and fear for our lives as the vehicle slowed unexpectedly. What a pathetic message from GMC. Clearly customer loyalty is not a concern of theirs.

    What kind of mechanical skills are needed to smell fuel, engine stumble, loss of power or stall? Your the one that drives it very day and should be in tune with what is going on. Inspection may or may not show the problem and a 15 min test drive by tech may not have the situation occur. (And I would have welcomed the reduced power message in the old days instead of having the engine just stall and not re-fire on the interstate, that's something that can be scary :) )
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