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To top this off, the ML was a lot more popular than they expected and the initial release had lots of little problems. As a result, most service departments got overloaded (they were never used to such a large #customers), service appts got pushed out, customers got ticked off, etc. They provided the perfect example of why it costs orders of magnitude more to fix a problem once it gets in the field. Luckily, they seem to have learned w/ the new C; it's very popular, but has very few problems (trunk latch, TeleAid unlock).
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